“£1000 order - had to wait over 2 months for the goods, delivery company Rheanus failed to deliver, still haven’t delivered nor have they been in contact to reschedule!! Still haven’t been able to actually speak to a person from the courier or Dusk!! It’s a disgrace they are quick to take your money and give you chat box robots to deal with!!”
Hello,
We completely understand your frustration and are truly sorry for the challenges you faced with your order.
Our goal is to provide a smooth and positive experience for every customer, and it's clear we didn't meet that standard this time.
Your feedback is invaluable to us, and we’ll use it to refine our processes and communication. I am pleased to see your full order has now been delivered by Rhenus.
Thank you for bringing this to our attention; we’re committed to making sure future experiences are much better.
- DUSK Resolution team.
“Placed an order on 21st September and have not received it despite emails promising delivery. Please do not order from this company I wish I had read the reviews first.”
Hello,
We completely understand your frustration and are truly sorry for the challenges you faced with your order.
Our goal is to provide a smooth and positive experience for every customer, and it's clear we didn't meet that standard this time.
Your feedback is invaluable to us, and we’ll use it to refine our processes and communication. I am pleased to see your full order has now reached you
Thank you for bringing this to our attention; we’re committed to making sure future experiences are much better.
- DUSK Resolution team.
“Terrible service! I placed my order on the 19th September and we have yet to receive our order! Customer Service is non existent. Cannot get anyone on the phone at all to discuss the order and they are not responding to my emails. If I could give the company 0 stars I would! I definitely DO NOT recommend this company at all!”
Hello,
We completely understand your frustration and are truly sorry for the challenges you faced with your order.
Our goal is to provide a smooth and positive experience for every customer, and it's clear we didn't meet that standard this time.
Your feedback is invaluable to us, and we’ll use it to refine our processes and communication.
Thank you for bringing this to our attention; we’re committed to making sure future experiences are much better.
- DUSK Resolution team.
“Would give zero .
Ordered 2 Mia bar chairs but they were grey not taupe as stated so returned . Even tho I had evidence of my return Dusk denied I’d returned them or that I’d even arranged a collection . I’d arranged it through the website and had a barcode which I used . 22 days later endless phone calls and emails they issued a refund minus almost £20 for the return of an item that didn’t match the description ! Absolutely disgusting and I don’t think I’d have had a refund at all if I hadn’t kept ringing .
Never ever order again .”
Hello,
We completely understand your frustration and are truly sorry for the challenges you faced with your order.
Our goal is to provide a smooth and positive experience for every customer, and it's clear we didn't meet that standard this time.
Your feedback is invaluable to us, and we’ll use it to refine our processes and communication.
Thank you for bringing this to our attention; we’re committed to making sure future experiences are much better.
- DUSK Resolution team.
Posted 5 months ago
Hello,
We completely understand your frustration and are truly sorry for the challenges you faced with your order.
Our goal is to provide a smooth and positive experience for every customer, and it's clear we didn't meet that standard this time.
Your feedback is invaluable to us, and we’ll use it to refine our processes and communication.
Thank you for bringing this to our attention; we’re committed to making sure future experiences are much better.
- DUSK Resolution team.
“AWFUL! Do not use!!!
Orders my cabinet on the 1st September and still have not received it even though customer services keep promising it will be dispatched immediately. There is a serious lack of communication and organisation and they make promises they cannot keep. Finally requested a refund today, let's see how long that takes!!”
Hello,
We completely understand your frustration and are truly sorry for the challenges you faced with your order.
Our goal is to provide a smooth and positive experience for every customer, and it's clear we didn't meet that standard this time.
Your feedback is invaluable to us, and we’ll use it to refine our processes and communication.
Thank you for bringing this to our attention; we’re committed to making sure future experiences are much better.
- DUSK Resolution team.
“They don't even warrant 1 star. They take your money, don't deliver and ignore emails (which is the only way to contact them). SCAM. Having to file credit card dispute to get money back!”
Hello,
We completely understand your frustration and are truly sorry for the challenges you faced with your order.
Our goal is to provide a smooth and positive experience for every customer, and it's clear we didn't meet that standard this time.
Your feedback is invaluable to us, and we’ll use it to refine our processes and communication.
Thank you for bringing this to our attention; we’re committed to making sure future experiences are much better.
- DUSK Resolution team.
“Useless
Waited TWO WEEKS for delivery of a ‘in-stock’ tv unit. Finally arrived today and a handyman came out to assemble it.
It’s missing parts, namely screws. No contact number to call at all and needed to raise a support ticket.
I don’t have much hope of getting a response given they’ve IGNORED 2 emails sent last week re delivery.
Do not use this company. Absolutely hopeless!
No idea what to do from here.”
Hello,
We completely understand your frustration and are truly sorry for the challenges you faced with your order.
Our goal is to provide a smooth and positive experience for every customer, and it's clear we didn't meet that standard this time.
Your feedback is invaluable to us, and we’ll use it to refine our processes and communication.
Thank you for bringing this to our attention; we’re committed to making sure future experiences are much better.
- DUSK Resolution team.
“Ordered a bed topper on 18th September and obviously paid for it ! Said delivery before 5 th October, when it didn’t arrive , checked tracking and it hadn’t been processed as of the 5th .
Asked for refund none received yet ..
Will give them till Friday then do a charge back on my card .
Extremely annoying and disappointing, stops me from ordering again .”
Hello,
We completely understand your frustration and are truly sorry for the challenges you faced with your order.
Our goal is to provide a smooth and positive experience for every customer, and it's clear we didn't meet that standard this time.
Your feedback is invaluable to us, and we’ll use it to refine our processes and communication.
Thank you for bringing this to our attention; we’re committed to making sure future experiences are much better.
- DUSK Resolution team.
Hello,
We completely understand your frustration and are truly sorry for the challenges you faced with your order.
Our goal is to provide a smooth and positive experience for every customer, and it's clear we didn't meet that standard this time.
Your feedback is invaluable to us, and we’ll use it to refine our processes and communication.
Thank you for bringing this to our attention; we’re committed to making sure future experiences are much better.
- DUSK Resolution team.
“Order made on the 27th of September and they still didn't shipped them. They came with the silly excuse that they had technical issues. Tomorrow morning I will contact my bank and cancel the order and payment and get my money back from this scamers.”
Hello,
We completely understand your frustration and are truly sorry for the challenges you faced with your order.
Our goal is to provide a smooth and positive experience for every customer, and it's clear we didn't meet that standard this time.
Your feedback is invaluable to us, and we’ll use it to refine our processes and communication.
Thank you for bringing this to our attention; we’re committed to making sure future experiences are much better.
- DUSK Resolution team.
“I bought a Loveseat from them at the beginning of June and I am still waiting today, 5th Oct. They of course have had my money since June. When I ordered there was no indication about waiting for delivery...if there was, I would not have bothered. I have emailed them several times and have not received one reply. Next week I am going to take legal advice on how to get my money back. Do not bother with Dusk. Absolute waste of your time and money.”
Hello,
We completely understand your frustration and are truly sorry for the challenges you faced with your order.
Our goal is to provide a smooth and positive experience for every customer, and it's clear we didn't meet that standard this time.
Your feedback is invaluable to us, and we’ll use it to refine our processes and communication.
Thank you for bringing this to our attention; we’re committed to making sure future experiences are much better.
- DUSK Resolution team.
“I bought a bed and tried to stop the delivery but they ignored me repeatedly. I decided to accept it reluctantly.
I am now trying to arrange a return and refund , again I am being ignored.
If anyone can assist with how to get through to them it would be very helpful.”
Hello,
We completely understand your frustration and are truly sorry for the challenges you faced with your order.
Our goal is to provide a smooth and positive experience for every customer, and it's clear we didn't meet that standard this time.
Your feedback is invaluable to us, and we’ll use it to refine our processes and communication.
Thank you for bringing this to our attention; we’re committed to making sure future experiences are much better.
- DUSK Resolution team.
“On the day of the scheduled delivery at 7am I received a confirmation 2 hour slot for arrival of a new bed and bedroom furniture as such I dismantled the old bed and put it outside for collection (in the rain). At 7.40 I received another messaged advising the delivery had been cancelled and I would hear within 48 hours of a new delivery date.
I have tried, and failed, to speak to anyone for an update or to help resolve this issue. I have emailed a few times and after 4 days I received a response at 9am thanking me for my patience and advised that they were urgently trying to get hold of the delivery company and would update me asap.
It’s now been a further 2 days and still no contact - my daughter has spent the last 6 nights without a bed to sleep in.
I cannot seem to find a phone number on the website, on the bottom of the email received nor is there one on their Facebook page.”
Hello,
We completely understand your frustration and are truly sorry for the challenges you faced with your order.
Our goal is to provide a smooth and positive experience for every customer, and it's clear we didn't meet that standard this time.
Your feedback is invaluable to us, and we’ll use it to refine our processes and communication.
Thank you for bringing this to our attention; we’re committed to making sure future experiences are much better.
- DUSK Resolution team.
“I'm currently sleeping on a mattress on the floor because the bed was damaged and rejected upon delivery by the delivery drivers. And have been informed that it will take 10 to 14 days for another to arrive. So I've got to sleep on the floor for 3 weeks!
Why does it take 'customer service' soooo longggggggg to reply to emails and when they eventually do they ignore the conversation and don't answer your questions???
Asked to call me as I can't find a number for them and here we are again, waiting......
Actually appalling and reading these reviews something needs to be done about this 'company'.
Actually furious.”
Hello,
We completely understand your frustration and are truly sorry for the challenges you faced with your order.
Our goal is to provide a smooth and positive experience for every customer, and it's clear we didn't meet that standard this time.
Your feedback is invaluable to us, and we’ll use it to refine our processes and communication.
Thank you for bringing this to our attention and allowing our team to resolve this for you. I note a replacement order was raised and now delivered. we’re committed to making sure future experiences are much better.
- DUSK Resolution team.
Hello,
We completely understand your frustration and are truly sorry for the challenges you faced with your order.
Our goal is to provide a smooth and positive experience for every customer, and it's clear we didn't meet that standard this time.
Your feedback is invaluable to us, and we’ll use it to refine our processes and communication.
Thank you for bringing this to our attention and allowing our team to resolve this for you. We’re committed to making sure future experiences are much better.
- DUSK Resolution team.
“Did not receive merchandise and they will not refund me. Only available by email in the US and they will either not respond or give you the run around. DO NOT USE THIS COMPANY. Had to dispute the charge bc its been 5 weeks. Ridiculous.”
Hello,
We completely understand your frustration and are truly sorry for the challenges you faced with your order.
Our goal is to provide a smooth and positive experience for every customer, and it's clear we didn't meet that standard this time.
Our contact email is help@dusk.com which can be located on our website under "customer care".
Your feedback is invaluable to us, and we’ll use it to refine our processes and communication.
Thank you for bringing this to our attention; we’re committed to making sure future experiences are much better.
- DUSK Resolution team.
“The worst experience. Never again. I NEVER received my orders and I am still waiting for a reimbursement. They have the worst customer service of any company I have dealt with in the past...and, I purchase a lot online. They never answer emails, and when they do, it is generic...I find myself emailing them every week to get my money back. They have left me no other option but to dispute the changes through Amex...DON'T BUY FROM THEM!!!... Not worth the aggregation!”
Hello,
We completely understand your frustration and are truly sorry for the challenges you faced with your order.
Our goal is to provide a smooth and positive experience for every customer, and it's clear we didn't meet that standard this time.
Your feedback is invaluable to us, and we’ll use it to refine our processes and communication.
Thank you for bringing this to our attention; we’re committed to making sure future experiences are much better.
- DUSK Resolution team.
“No customer service. Not possible to contact. Trying to return a sofa and the drivers turned up and said they have no room. It was a scheduled job.
Do not use”
Hello,
We completely understand your frustration and are truly sorry for the challenges you faced with your order.
Our goal is to provide a smooth and positive experience for every customer, and it's clear we didn't meet that standard this time.
Your feedback is invaluable to us, and we’ll use it to refine our processes and communication.
Thank you for bringing this to our attention; we’re committed to making sure future experiences are much better.
- DUSK Resolution team.
“Awful! No delivery of what I ordered and I’ve asked tie a refund and been ignored. The delivery company has cancelled twice now which is a huge inconvenience. Very unimpressed.”
Hello,
We completely understand your frustration and are truly sorry for the challenges you faced with your order.
Our goal is to provide a smooth and positive experience for every customer, and it's clear we didn't meet that standard this time.
Your feedback is invaluable to us, and we’ll use it to refine our processes and communication.
On further review, I note contact has been made and your full refund has been processed.
Thank you for bringing this to our attention; we’re committed to making sure future experiences are much better.
- DUSK Resolution team.
