DX Reviews

Name: DX
Rating: 1.23

1.2 Rating 1,882 Reviews

5 %

of reviewers recommend DX

Company Reviews

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Metrics

1.2

Based on 1,882 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 10%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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109

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was notified delivery wood be between 7.30 and 10.30 today, .Goods arrived at 1.30. When i spoke to a customer services officer of the freight team i was told in a flippant manner it was only and eta . then what is the point of giving a delivery time. terrible service will avoid using this company again if possible. a very poor experience all round”

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Posted 3 years ago

“No stars, Ordered some ladders, first set got damaged, didn't bother to inform me, I had to chase them up, second set was sent out on a next day, 4 days ago, not bothered to reply to emails, even the ladder company cannot contact them, will not order from anyone who uses them”

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Posted 3 years ago

“I wish I could give 0/5!! You're lucky if they can even deliver your item!! Waiting for my passport to be delivered, but haven't seen it in almost a week and I'm due to travel next week!!”

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Posted 3 years ago

“Delivery order from Homebase Items finally arrived over two weeks after order DX failed to deliver ist time and date , no tracking given and no updates either , went on the on line chats which are useless and my replied was on route and delayed . Waited in all day lots of calls and chasing up but nothing. Then a text saying another date a week later with again a two hour timeframe, again although they delivered was two hours late and no updates , they also use another courier team basically van and a man on the cheap . Really terrible service and total lack of communication.”

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Posted 3 years ago

“Absolute joke of a company been waiting on a parcel for 3 weeks said it’s been attempted 3 times when I’ve been in and they haven’t done !! 😡”

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Posted 3 years ago

“Always ask a firm if they use dx.If they do I do not place an order.Everydody should do that”

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Posted 3 years ago

“Claimed first delivery date missed as sent to wrong depot. Now there is just no delivery, nothing.”

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Posted 3 years ago

“Delivery did not arrive, unable to speak to anyone - just an automated system. When I track the parcel it still says it is on the lorry”

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Posted 3 years ago

“Terrible, missed thre deliveries.”

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Posted 3 years ago

“Their service is appalling!. They claim to have tried to deliver and that no one is home. Utter lies.... as l work from home and can see who is approaching my front door each day. THEY CATEGORICALLY DID NOT attempt to deliver anything on the 6th and 7th January. Then when you try to ring up to complain you only get recorded messages and menus .... and not a human being. Despicable service!!!”

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Posted 3 years ago

“Received a text on Wednesday saying delivery will be you with today. No delivery. Same again on Thursday. It's now Monday a third text and the delivery driver has missed his delivery window yet again. This is 3 days of waiting in for a parcel that is yet to be delivered, with no apology or follow-up text saying there is a delay. Would strongly recommend any company thinking of using these for delivery services to stay well away.”

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Posted 3 years ago

“Parcel left at wrong house Photo taken by the driver proves this. Well it is number 4 but not my door. Only machines to talk to. Tracking number not being recognised. Truly shocking company!”

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Posted 3 years ago

“Terrible company, the damage they do is incredible, they must go on special courses to learn this, hope they are well insured. New toilet pan smashed to pieces, see photo.”

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Posted 3 years ago

“Worst delivery company I have ever expereinced in my life, AVOID AT ALL COSTS. I placed an order on Amazon for a pair of golf shoes which should have been delivered on Decmber 31st but didnt arrive so contacted DX who told me it should be with me on 31st December but if not I would definately have it on January 4th. Got called on January 4th to be told it will now be January 5th. Got a voicemail on January 5th to advise it would be January 6th. At that point I went into a live chat to cancel the order as it had been rescheduled 6 times. The advisor I spoke to told me to call Boothen Limited and then ended the chat, no phone number, no email, no reference number, nothing. So went back into another live chat and was told DX do not have any details for boothen limited at all. I found it strange that because DX are useless at delivering my item I would need to the leg work to get the order cancelled and refunded. So i went on to google to locate Boothen limiteds details. Could not find any phone numbers or email addresses so back onto another DX live chat and this time I was told to contact Amazon and also the seller I bought the item off of which I have done. Between the 6 delivey reschedules, abysmal customer service and the difficulties with actually cancelling an order I would avoid DX at all costs. I used to workin a call centre for B&Q and it was DX who done all of the deliveries. The amount of complaints we received about deliveries going wrong was insane. It comes as no surpise to me that my DX delivery has been so poorly handled to the point where you feel DX couldnt care less whether you get your delivery or not.”

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Posted 3 years ago

“Would leave minus stars if I could. Waiting for a delivery for nearly a month. They keep saying they can't find our address. Every other delivery company has no such problem. Today I received a message saying "unable to deliver at 14:29 as nobody was in" and so they left a calling card. I was in at the time, NOBODY came to the house and, guess what - NO CALLING CARD!!! Absolutely useless and now a bunch of outright LIARS too. AVOID this company and any business that is stupid enough to use them for deliveries.”

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Posted 3 years ago

“Lost my passport in transit”

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Posted 3 years ago

“I would like to leave a zero, my item was supppsed to be here between 07:00 - 13:00. it is 16:30 and it hasn’t even left the yard according to the tracker, live chat is non existent. So I call the office and I am on hold for 30 minutes, they then put me through to express and I’m on hold for 25 minutes and given the option for them to call me back if I give a number. I am still waiting and this is a car battery that my wife needs for work.”

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Posted 3 years ago

“2 days waiting for a deliver to only to be told technical issue what a joke had tracking info for both days”

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Posted 3 years ago

“We were waiting for our passports to be returned on time so we can travel as planned. We were very worried we won't get them on time with all the negative reviews. Teodore, our courier guy, was right on time. We can now safely travel without any stress.”

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Posted 3 years ago

“Guy came with my crate just as I'd come back from walking dog. I saw him reach for his phone to inform me he was here. I waved over and mouthed the letters, "DX" and he nodded. He carried the 70lb box on his shoulder to my door without me asking. Box was in great shape. Not a mark on it. It had been strapped down securely to the truck. Could have given me an hour window, but hey 99% there. Thanks DX. Merry Christmas”

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Posted 3 years ago

DX is rated 1.2 based on 1,882 reviews