DX Reviews

Name: DX
Rating: 1.23

1.2 Rating 1,881 Reviews

5 %

of reviewers recommend DX

Company Reviews

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Metrics

1.2

Based on 1,881 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 10%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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109

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“For the 3rd day running my parcel is being delivered 'today'. It still hasn't arrived, there's not phone number to call and no one available to respond on chat at 4:30. Terrible service.”

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Posted 1 year ago

“DX are the most incompetent couriers out there. Every single time we get something shipped with DX the cannon find us so don't bother trying. We work from home and are always in, yet countless times we've received "sorry we missed you"”

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Posted 1 year ago

“Take a day off work to wait in for my parcel which doesn't arrive. Reschedule it for another day. Tried live chat to confirm but always busy. Contacted them via their website to confirm rescheduled date & apparently there's an "internal issue" with the contents of my parcel. Pretty sure that's code for "it's smashed" but when were they going to tell me? Why did they let me keep rescheduling a delivery they knew wasn't going to be delivered?!”

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Posted 1 year ago

“So awful. I’m very stressed as 3 times I was told my order was coming but I’m still waiting. I’ve called the store I purchased from and they said that if it’s not with me today they will use another courier and get another out to me. I will never purchase if DX are the courier. I think it’s lost!”

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Posted 1 year ago

“Absolutely awful. If you order anything from anyone and they say they use DX just cancel the order. It will more than likely go missing. Just save yourself the heart ache. Why angling direct have started using these is beyond logic. Even this complaints log is dross. How many days did it take to arrive is a question ?!? How about NEVER on multiple occasions because you’re useless ! Who made the delivery ?!? NO ONE WAS THE ITEM DAMAGED ? Are you taking the Mickey out of customers or something ?”

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Posted 1 year ago

“I wouldn’t let this people deliver anything if I have choice the worse’s delivery I have ever seen . Absolutely awful and unprofessional . I wouldn’t buy anything online if I know this company deliver my items .”

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Posted 1 year ago

“Awful service. 3 parcels undelivered after weeks waiting for first one. No one update you what's going on. Just sends out times to sit at home and wait Waste of time and money. AVOID. Look at the reviews... same issue every time.”

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Posted 1 year ago

“Parcel delivered to wrong address twice, says left in a safe place when not requested to do so. They might aswell not send the wagons and save fuel.”

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Posted 1 year ago

“4 false attempts to deliver important documents and still not received. Absolute joke! Never use DX couriers - worse in UK.”

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Posted 1 year ago

“DX Tracking States the Following: Monday 04 Dec 2023 02:57Hrs "Out for delivery today" Nope! Waited in all day, Delivery depot is 14 miles from my address. No Further Update. Live Chat Useless. DX So called Xperts. I thought My Hermes (Evri) was bad, but this shower, DX puts even Evri to Shame. I remember when DX was Nightfreight, nothing has changed.”

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Posted 1 year ago

“Absolute joke of a company never using there service again twice they said nobody was home when in fact they were the ones who did not come this company is a joke and needs to be shut down been over a week and no sign of my parcels.”

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Posted 1 year ago

“Always ordering via Amazon, first time that DX were the company. Failed to deliver up to 3 times now and yet other companies are getting through at the same time. Chat is useless and dont bother phoning its all automated.”

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Posted 1 year ago

“Liars! First sent a message telling me the driver couldn't find my house, funny because he was sat outside it looking at it for a few moments. I take it the drivers can't do simple sums. By the time I got outside he was disappearing down the wrong street! Then I got a message saying sorry you weren't in when we called! Disgusting way to conduct business. I have asked original company I bought from to cancel my order and refund me ASAP. I will NOT be buying from them again. They must know about problems with this delivery company and yet still use them!”

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Posted 1 year ago

“Unreal they dont answer calls and automated system is usless and the live chat is always busy”

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Posted 1 year ago

“Parcel meant to be delivered last Thursday still no sign”

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Posted 1 year ago

“Yep yet again a delivery service that cant keep there word been waiting in all day and the parcel never turned up, delivery slot was standard all day”

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Posted 1 year ago

“I usually only provide good and very good reviews but I feel this company is really not worth any decent review. The one star is an overinflated rating. DX is providing by far the worse delivery and customer care experience compared to any other competitor, starting from logistics, feeding customer information and feedback during tracking and delivery processes, lack of care in handling parcels, organising collections etc. I am struggling to get a simple parcel delivered, it appears it is the second day attempt ( relying on e-mails and tracking) although there was someone at home. Which normal person can spend days taking days off and checking behind curtains anytime you hear a van passing or stopping? I don’t understand why the seller is using their “services”, will review them as well and will mention it. I had bad experiences prior and here they are again. It is so frustrating no one can respond in real time, cannot just find out when a driver can arrive but mainly why they keep not delivering day after day…or they just do not come and report no one was present… it happened before.”

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Posted 1 year ago

“....Sorry to hear that you had a bad experience with DX, What went wrong?..... Honestly do they really need to ask that, they know themselves the service run! Supposed to arrive yesterday , never showed up ! Phoned the next day to ask where it was, was informed that we would get it sometime next week! I asked if it was supposed to be out and delivered yesterday why isn't it back out today as a priority ! Best they can do is sometime next week ! Honestly ... What went wrong ?? Well how about the company which chose DX to deliver my item.”

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Posted 1 year ago

“God help anyone expecting a parcel from these idiots”

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Posted 1 year ago

“Now 5-days late, never answer their phone and nobody available on the online chat - complete joke of an outfit. With all the shocking reviews along the same lines, why does anybody at all use them?”

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Posted 1 year ago

DX is rated 1.2 based on 1,881 reviews