DX Reviews

Name: DX
Rating: 1.23

1.2 Rating 1,874 Reviews

5 %

of reviewers recommend DX

Company Reviews

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Metrics

1.2

Based on 1,874 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 10%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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109

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I won’t ever use dx again the use less driver left a parcel worth £179 on my drive on full view of passers by which lead to my parcel been nicked so when I try to claim it back I can’t get anywhere with there customer service there absolutely useless avoid at all cost”

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Posted 6 months ago

“Currently in the last 30 minutes of a 14 hour time slot, no updates on tracking, no communication. Nothing. Don't use DX they are AWFUL.”

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Posted 6 months ago

“Should have had delivery last Thursday, LAST WEEK. Told fire at depot, goods would arrive the next day Friday. NO DELIVERY. So called tracker said they had tried to deliver & carded. LIES. The driver Faisal took a photo of a ASDA STORE 2 miles away & said this was us. Then told it would arrive Saturday, guess what it did not. Had to cancel doctors appointment for this. Told that I had cancelled this more lies again & booked for today Monday. more lies NO DELIVERY. This as cost me a large sum of money & lost contracts. In have looked into this company & it would appear it is run by IRISH GYPSEYS. DO NOT USE.”

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Posted 6 months ago

“Ordered an item from amazon and according to DX that it was delivered and received. The item never arrived at my address.”

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Posted 6 months ago

“A week and a half later still no parcel ,nothing but lies when you contact them .Waste of time.Avoid at all costs”

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Posted 6 months ago

“To reschedule a delivery is very difficult. You will bounced among phone calls and websites”

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Posted 6 months ago

“Over work your workers to the point they’re genuinely depressed and leave.”

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Posted 6 months ago

“The driver is very rude. I opened the door,the driver just dropped the small parcel on the floor and walked off.”

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Posted 6 months ago

“On the 24th June 2024 I placed a B&Q order for 4 panel Unglazed White Woodgrain effect Internal Door to the total of £48, I received a email and a text message on 27th July 2024 to inform me DX Deliveries would deliver my door that day between 14:38-16:38 by 6 o’clock I’d called B&Q customer services where a woman answers who wasn’t at all helpful and sounded as if she just wanted me of the phone she informed me DX deliver up until 7 o’clock if I hadn’t received the door by then to call the following day. Saturday morning came and I still had no door so I called this time a man who informed me the door was delivered on the 21st June I hadn’t even placed my order on the 21st I ordered on the 24th of June he tried to contact DX Delivers with no luck assured me he’d look into it and someone would get back in contact with me 48 hours went by and nothing so I called again on Monday morning this man was more helpful and pushed it further again reassured me someone would get back to me. Tuesday came and still no one had gotten back to me so in 4 days no one was able to get contact with DX Delivers to find out where my door was or what was happening! By the Wednesday I called again and finally some answers the door had been damaged DX had to return it to B&Q and my new delivers date on Sunday 7th July I asked about a tracking code as the one I first received on the 27th July didn’t work I was reassured I get a text and email like I did last time with a delivery slot time the day before. So Friday 6th July came at at 6pm I still had no time slot and no tracking code so I called again, the woman tried to get through to DX Delivers again with no luck !, she informed me id receive my delivery time slot and tracking on the morning of delivers and reassured me once again my deliver would arrived Sunday the 7th July 2024. So today Sunday 7th July 2024 I wake no time slot of tracking code I waited until 10 as it is a Sunday and I’m unsure of delivery times etc on a Sunday I called and was informed again they could not get through to DX delivers but my door would be with me today the tracking she had wasn’t very helpful as I didn’t show a time slot or give any form of physical tracking. It’s now 8:25pm and once again my door has not been delivered. My questions are 1 where is my door and if not the door where is my money?, 2 why is it so hard to get a hold of DC delivers?. 3 why did it take 5 days of my repeatedly calling to finally get some answers as to what had happened to my door why it wasn’t delivered and when my new delivery date was?. The pure lack of communication between DX and B&Q is ridiculous not to mention the lack of communication coming back to me. I should not have to call as much as I have for answers or to chase up tracking codes etc the reviews on DX delivers are absolutely shocking. I feel like I’ve been fed false information by B&Q just to keep me quiet I want answers now. Was your delivery on time ? Still hasn’t arrived Who made the delivery? No one as I still do not have it Was item damaged? Yes first time How many days did delivery take ? Still no received it How did you communicate with the company? They don’t answer the phone How quickly did they reply to my queries? Never did”

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Posted 6 months ago

“First ever used this company or heard of was bit worried when read lot bad reviews but got to give 10/10 was kept updated on my parcel arrived on time the delevery driver was lovely”

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Posted 6 months ago

“I sincerely recommend that Dx should never be used by anyone wishing to receive their goods. With a following wind they might conceivably manage a usefulness that equals that of a chocolate teapot, or maybe even marginally more than a rubber fork, but other than that don’t expect a great deal. What is most offensive though is not Dx failure (we are all human) but that they lie, via their status update page, to cover themselves by passing blame onto the consignee. Briefly: Waited in on Dx delivery day, nothing. End of day…Dx status page says words to the effect of: delivery abandoned, no one in. CCTV says otherwise and I, by being there all day day otherwise. No way to contact Dx, no answer, endless waits etc but learned from Dx via sender, as suspected, that the driver simply never made it here but within the update tried to say they did. Day two…Exactly the same, no delivery not a glimpse of Dx, and, another “customer not in” update. They must think we customers are daft. If it were possible, and it may be, one should ask senders to use anyone but Dx. They are cowboys that John Wayne himself would envy. Really, do not use them.”

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Posted 6 months ago

“Worst customer service and delivery company ever. Never tried to contact me during delivery and when contacted customer service they asked me to come and collect the parcel from the depot.”

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Posted 6 months ago

“This company is dreadful. I waited in yesterday and while I was waiting I was sent an email saying they attempted a delivery. This was not true they never turned up. I am now waiting again and it is now an hour past the new time slot and my parcel is still not here. The live tracking does not work as it says they have been in the exact same place for two hours!”

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Posted 6 months ago

“Dreadful service! Never use this company!”

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Posted 6 months ago

“Will and Oliver arrived on time, really pleasant and professional”

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Posted 6 months ago

“I have a tracking number and according to you you left a card yesterday your driver never tried to deliver my parcel I never went out he never followed the instructions to press my door number as I live in a small block of flats. I can only say your driver is not only incompetent but bone idle your delivery service is the worse than Royal mail and that is saying something. I have reordered my parcel if the same thing happens again I will be seeing your company”

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Posted 6 months ago

“Ordered a ladder for next day delivery by DX, driver arrived at my home without the ladder, he took it off the van at the depot to make way for more parcels then couldn't fit it back on so he left it behind, then forgot and still drove to my home, same thing the next day not enough room on the van after loading all the small items first, sadly not intelligent enough to load large items first, ended up doing a 70 mile round trip to Exeter depot to collect myself, avoid dx if you want your large items delivered.”

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Posted 6 months ago

“This delivery company is appalling. Tried to deliver Monday 1st July 7.19am tapped the door knocker, I was in kitchen never heard. Didn't ring bell. Tuesday 2nd July 7.20 I was waiting. I told him he didn't ring the bell, he replied “he never rings the bell, because he carnt leave parcel without signature, people are usually out”. What at 7.20am??? This was a delivery in Great Oakley Northamptonshire. I wonder if they get paid when they have to redeliver. I would be reluctant to order anything with a company who uses this pathetic delivery outfit. Which I could rate minus 10”

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Posted 6 months ago

“While waiting for my parcel I checked my tracking halfway through the 2 hour delivery slot and apparently it was delivered "as requested" to someone I don't even know. No address of this person, no proof of delivery and the company won't/hasn't responded. Utterly incompetent, this is like Yodel 2.0. So my only option is to knock on a few neighbours nearby in hopes they have it.”

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Posted 6 months ago

“They are the absolute WORST delivery company I’ve had to deal with. I’ve had to reschedule more than 4 times. I had the same experience as many others who have complained (see other reviews). You cannot leave home because the parcel is “coming”, but they never show up. Their response rate is absolutely unuseful. AV AVOID.”

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Posted 6 months ago

DX is rated 1.2 based on 1,874 reviews