DX Reviews

Name: DX
Rating: 1.23

1.2 Rating 1,879 Reviews

5 %

of reviewers recommend DX

Company Reviews

Questions

Metrics

1.2

Based on 1,879 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 10%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how DX made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

109

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“lied about my delivery, it is not delivered”

Helpful Report

Posted 11 months ago

“No show again ,second time in a year I've had a delivery from bq trade point via dx ,second let down no show , yet another complaint to bq ,hopefully they will find another courier as this lot don't deliver as promised useless company”

Helpful Report

Posted 11 months ago

“Shocking. Says it’s been delivered and took picture of house where was delivered but no body has received anything and didn’t even attempt to deliver to our property as we have a ring door bell cam and nothing was seen. It arrived somewhere within 5 day but not our house.”

Helpful Report

Posted 11 months ago

“Send txt parcel arrive 31/01/2024 next txt driver can`t enter property so call office. Next excuse road closed, then new excuse the gate is to small for the van. I live in a street in a village but there is no gate at the end of the street. Next day the driver shows up and explain that self employed drivers are paid a very low price so they don`t come for 1 parcel to a village and make up lie to the office. Thanks Richard for the explaining.”

Helpful Report

Posted 11 months ago

“Hi there ordered my new rug on the 19th of Jan (next day delivery) got to DX delivery on the 23rd of Jan. still says received but not at delivery depot. Contacted them but no really indication that my item is going to be delivered soon. Will keep you update when or if I receive my item. Update just to let you know after being given the run around and the company telling me that it was a technical issues they have finally said the item was lost 😡. Luckily the company I purchased the product from gave me the refund. My issue is not that my item was lost as I know this happens its more about the help I received from the company. I contacted the company by email online chat a number of times but no one real made me feel they were there to help and would look into the issue with my reply’s being tec issue or contact the seller.”

Helpful Report

Posted 11 months ago

“Shocking, didn't turn up, waited all day, then got a bogus upade that they tried to deliver and left a calling card.”

Helpful Report

Posted 11 months ago

“Never turned up but DX says delivered and signed for! Absolute joke”

Helpful Report

Posted 11 months ago

“DX said they tried to deliver a parcel to my address today 29/01/2024 and failed. They said they would deliver between 11:39am and 13:39pm, I have been sat at home all morning waiting for delivery nobody knocked on my door. Why say you have tried to deliver when clearly no one came,”

Helpful Report

Posted 11 months ago

“I cannot believe a courier can say its being delivered when it's not dispatched. I cannot believe a courier can say delivered by 8pm and doesn't. I cannot believe a courier can say a package has not been dispatched yet its been delivered and the courier actually takes a picture and notes its delivery. Packages turn up weeks after they've collected them.”

Helpful Report

Posted 11 months ago

“Disgracefull service,lied about leaving a voicemail,although our adress and postcode was correct the tracking text I had informing delivery attempted and a pin drop which was was 25 miles away from our adress. Now they say it going to be a week before we get our goods. Never Ever use this unprofessional outfit”

Helpful Report

Posted 11 months ago

“Never ever delivered. Everytime it is next day next day...approved by helpdesk but never arrived. Gave up.”

Helpful Report

Posted 1 year ago

“Disgraceful”

Helpful Report

Posted 1 year ago

“Told it was being delivered over a week ago now... contact number just says email is or use live chat...no one available on Live chat.contacted the supplier.He was told can't deliver because of road closure even though two other roads to get to my house available.Next excuse was truck to big to fit down country lane.(they are delivering a roof rack)was then informed they will send it in a van.still didn't arrive because they said can't get down because of road closure..I think you can gather by now they are lazy and unhelpful useless company.Dont use them.”

Helpful Report

Posted 1 year ago

“Got off to a bad start as dx struggled to find a delivery can large enough for items and the planned delivery day did not happen, however the next morning we spoke to a very helpful man called Ian, and within 2 hours both deliveries were here. A disappointing start was forgotten about by how well the recovery was handled by Ian and the depot. Items arrived safe and well. Many thanks to Ian and all involved.”

Helpful Report

Posted 1 year ago

“It says on my online shopping app that dx express have delivered my parcel and that I have signed for it ,,,,funny that because I was not even home ,,,,,so big fat lie ,,,but ring door bell shows man open van door then shut it and drive off without getting any parcel out of van”

Helpful Report

Posted 1 year ago

“I disrespectful fake ass company. I only ordered a table. How hard is it to deliver on the right day? I would not recommend. Noobs work here”

Helpful Report

Posted 1 year ago

“Had ikea products delivered today. The two young lads parked their van on my drive. Straight away I told them they can’t do that without asking my permission. At first he asked if he wanted me to move it (I said no, it was already there. What was the point now) we then argued over it. Their point of view was, they always do it, I didn’t write on the delivery notes not to park on my drive and I was being rude for questioning them. How dare I tell a delivery driver not to park on my property without permission…..”

Helpful Report

Posted 1 year ago

“Its No Star i was told by dx it would be deliver on 2nd Jan 2024 Then 3rd Jan then 4th Jan and Friday 5th Jan E Mailed and Live chat but still on Parcel”

Helpful Report

Posted 1 year ago

“Very stupid service .. I’m waiting for my confidential documents for last 3 days they never be on time”

Helpful Report

Posted 1 year ago

“My parcel was delivered to another address in the same street. It was dumped into the basement area of another house. The driver actually photographed both the wrong door and the parcel lying in the basement!”

Helpful Report

Posted 1 year ago

DX is rated 1.2 based on 1,879 reviews