DX Reviews

Name: DX
Rating: 1.23

1.2 Rating 1,883 Reviews

5 %

of reviewers recommend DX

Company Reviews

Questions

Metrics

1.2

Based on 1,883 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 10%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how DX made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“fake company please beware”

Helpful Report

Posted 4 years ago

“Unfortunately, similar to everyone else on here leaving one star reviews, I've had the same experience. Driver claiming not to be able to access the property- no other delivery company we've used has had this problem. Items out for delivery not arriving or else returned to sender. I'm afraid this is a total cowboy outfit. Don't know why companies would chose to use DX for couriers and delivery.”

Helpful Report

Posted 4 years ago

“DX say a package of mine was delivered when in actual fact it was returned to sender. Why would their tracking say it's been delivered when it has not?? DX have told me to contact the sender but because of their inaccurate tracking information this means that it will take even longer for my package to be redelivered (or refunded)! Customer service is non-existant and they couldn't care less. Be warned!”

Helpful Report

Posted 4 years ago

“it is terrible service !! We bought 12 boxes cake, they did not delivery ! Do not use DX”

Helpful Report

Posted 4 years ago

“5 times using this courier and everytime the driver says he cannot find my property and I have to re arrange every time: the past two times I have told them to return to seller as i wouldn’t give them the business at all now I hope they go bankrupt! I seen I was due another delivery today from them so i called yesterday and left as clear as possible instructions for the driver to find my address which is one mile outside village, first entrance on left. Yet the retard still said he couldn’t find my property. Avoid avoid avoid! Do not use dx delivery. All future orders by myself I’ll be requesting not to use this company! Ffs even Hermes find my address and that is saying something giving some o the jakeys they use to deliver”

Helpful Report

Posted 4 years ago

“DX are utterly awful. This is the second review that I've done as the on-going saga with their deliveries from Wicks. They were supposed to collect unused packages from Wicks a week ago. The driver finally came yesterday... a week late! Didn't follow my instructions so didn't find my house, despite calling me. Came again today and started shouting at me. Again didn't follow my instructions. In the end I gave up. Part of the problem was that he could barely speak English... bit of a problem if you have to follow simple instructions! Hopefully they will send someone new who can actually read and speak English and is able to follow simple directions. DX are the worse courier company that I have ever experienced.”

Helpful Report

Posted 4 years ago

“They didn't even let me choose my redelivery date, then told me to ring them up to find out the delivery time, drained me of all my credit and wernt even able to give me a time of arrival, and there's no van tracking online”

Helpful Report

Posted 4 years ago

“Why pay for next day delivery if it never happens? Bunch of imbeciles. Use royal mail, even they are better than DX, and that's saying something”

Helpful Report

Posted 4 years ago

“Tracking appeared as item to be delivered 9th Sep, that it wasn't then updated couple days later to say item out for delivery (confused yet?), no call to my phone or card left when tracking shown as no access? Phoned the company and after having to wait for over 40 minutes, a member of staff answered to tell us the delivery driver could not fit the 7.5T truck down our road??? As explained we have seen much bigger trucks having no issues, was told the item would be delivered again on the next day via a van so would fit down the road. We tried to get the item delivered later on as the driver was still around our area, however was told he refused to do so. The item was delivered as said the next day, but guess not in a van as said but in another 7.5T truck!!! Liars and time wasters!”

Helpful Report

Posted 4 years ago

“First time using these today, took day off work waited alday only to check the tracking 'Address not found' even though they had my phone number and could of called to ask, every other courier finds me but these, i tried get a refund to book another courier but unfortunately it will only let book the same again for 4 days time which means another day off work waiting for the same area dx courier to not find me again, complete wankers have cost me wages plus if my customer gets sick of waiting i may lose a £300 sale.”

Helpful Report

Posted 4 years ago

“I use several suppliers who unfortunately use DX as their couriers all of whom pay for a 24 hour service. This week alone I have had X3 deliveries not fulfilled, one delayed by 24 hours apparently this went to the wrong hub AGAIN a common excuse used. The other had the consignment split miraculously and the other wasn't scanned in.. DX is costing me money because of their appalling service I'm seriously looking at other suppliers who don't use DX. If you supply don't use DX the service is substandard and does not comply with what your paying for. I would give 0 stars however, it wont let me go that low & this is probably a complete waste of time as I suspect DX won't use feedback to improve their service.”

Helpful Report

Posted 4 years ago

“They called to arrange a time and date had my number then just never turned up said they were to busy wankers”

Helpful Report

Posted 4 years ago

“Appalling service Driver obviously too lazy to actually get out of vehicle to deliver small package to my door and told system he couldn't access our property when we were watching and waiting for our package all day Why do companies use this unreliable company”

Helpful Report

Posted 4 years ago

“Absolute tossers”

Helpful Report

Posted 4 years ago

“Don't trust these people too deliver... They made me wait in for two days... Day one apparently they couldn't find my address... They promised next day delivery... Guess what... They didn't bother to turn up even when they had my phone number... Absolute joker's... Go anywhere else except these”

Helpful Report

Posted 4 years ago

“No item delivered. Had an email stating that I would receive the item today between 8 am and 6 pm. Now saying wrong address, the address is correct.!! Lazy drivers.”

Helpful Report

Posted 4 years ago

“Failed overnight delivery. No call or message to explain why. It’s now cost me time and money on a job”

Helpful Report

Posted 4 years ago

“Proven liars. Had a large item delivered by DX with no problems, yet another item that was sent on their laughably entitled 'express service' did not turn up. After contacting the suppliers of goods I had ordered I was told they couldn't deliver as there was no access to property, which of course is nonsense as they delivered to exact same address earlier in day. Still waiting for delivery 4 days later and the sender canvas art direct, are equally as useless and difficult to contact.”

Helpful Report

Posted 4 years ago

“Useless would not recommend first attempt said no access second attempt now says wrong address i live on a farm there are ten different businesses working from the farm having no problems with deliveries DX must drive past and if you are not stood outside waving a flag they just keep going please pass my parcel on to a decent courier that can do the job”

Helpful Report

Posted 4 years ago

“Really in this day and age you get a delivery estimated from 8 am to 6pm! Waited in all day however did have to take dog out and of course he came in that half hour. Could have left with several people who were in on the road but didn’t. Every other delivery service gives you a 2 hour slot or a tracking no to see where the driver is and how long before he gets to you. Useless . Who sits in for 10 hours waiting for a parcel in the year 2020!!”

Helpful Report

Posted 4 years ago

DX is rated 1.2 based on 1,883 reviews