DX Reviews

Name: DX
Rating: 1.23

1.2 Rating 1,874 Reviews

5 %

of reviewers recommend DX

Company Reviews

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Metrics

1.2

Based on 1,874 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 10%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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109

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful . Parcel not collected for 4 days. Driver's hours 2 times, not turned up one day, no ticket for another day. Parcel still here.”

Helpful Report

Posted 4 months ago

“Awful infrastructure and service. Driver left without ringing my buzzer two days in a row. The customer service agemt wasnt helpful and told me that "hopefully someone will get in touch" they of course didn't. It's super difficult to talk to anyone on the phone and unlike other delivery companies, it's impossible to give them your delivery preferences ahead of time.”

Helpful Report

Posted 4 months ago

“I’d give a 0 star if that was an option Incompetent, disgraceful service and impossible to get a response They were told TWICE not to deliver before 4pm and 3 times they have tried to deliver before 4pm- they were even told to contact a person to tell them when they were on their way and they couldn’t even do that- never had an experience like it -DISGRACEFUL”

Helpful Report

Posted 4 months ago

“Avoid using, failed in delivering a parcel yesterday. So say left a card which technically this never happened not at my address anyway plus I was at home. or the drive couldn't be bothered to deliver.”

Helpful Report

Posted 4 months ago

“Extremely disappointed with the service. DX is unreliable, they’re do not deliver the product on the day stated!!!”

Helpful Report

Posted 4 months ago

“Overnight Delivery paid for by DX by the business that I placed an order with. Not received. Firstly, DX state it was on the wrong van. The following day it was not loaded on a van, but tracking shows that it was out for delivery. - A driver stopped at my house with someone else's exhaust system in his hand, before throwing that back in his van. - (I would be amazed if someone hasn't received a dented?damaged exhaust system!) - He then confirmed that he had nothing for me, but recorded on DX Tracking that he had left a card, despite that we had a conversation? We are at the end of a cul-de-sac. - As he left, the driver did a Formula 1 start, turning round and driving across the lawn of the house opposite to us! I would also give zero starts if it were possible. How do businesses like this keep going?”

Helpful Report

Posted 4 months ago

“A small business parcel left Kent Monday 19th August with DX. Through tracking I found it had arrived in Belfast depot morning of Wednesday 21st and said it was out for delivery. I rang Thursday to be told it would be definitely be delivered that day. Friday 23rd they said it was out for delivery....it eventually arrived Monday 26th. Due to the urgency of the parcel a second was dispatched on Friday 23rd by Royal Mail which arrived Saturday 24th morning at 11am!!!! I will NEVER use DX again !!!!”

Helpful Report

Posted 4 months ago

“For 2 weeks now I have been waiting for a delivery from there Slough hub from Wickes they first said the product was damaged and had to be taken back,but couldn't knock on my door to explain this to me, but they never even signed it out for delivery then they said it would be delivered the next day again nothing, yet again saying it had been damaged before leaving the hub, but no text or phone call or text to tell me it wasn't coming out, again not signed out, but it definitely would be delivered the next working day, then the next they said it was damaged on route but again no text or phone call to tell me they weren't coming the same thing happened 3 days in a row then because it bank holiday weekend then next working day is Tuesday let's hope it's delivered then or I may have to look into suing them and Wickes for the de-stress caused by the way they have both treated a disabled person and how I have had to cancel hospital and doctors appointments and how I have not been able to leave my house because my driveway is blocked with mud, waiting for them to get my delivery to me!!!”

Helpful Report

Posted 4 months ago

“I waited for 4 days for my parcel to be delivered. They did not turn up at the specified time and kept changing the delivery to the following day. On day four of waiting in it finally arrived. I have known such a poor service.”

Helpful Report

Posted 4 months ago

“Multiple collection failures. Collection booking was not properly entered onto system. Next attempt, driver took picture of the driveway and stuck a card in the gate. Third attempt, due 10.30-12.00 (11.40 he has neither arrived nor called), they finish work at 12.00 so it looks like there won’t be a pick up today either. ABSOLUTELY RUBBISH and suspect all excuses given are untrue. This business should be investigated/closed down.”

Helpful Report

Posted 4 months ago

“Pretty much agreeing with everyone on here. DX Express gave me a delivery time, I waited in 2 hours prior to delivery time, watching expectedly out of the window, as it was an item I desperately needed, only to have a surprise message saying they had attempted delivery and I would need to reschedule, send thirty minutes prior to expected delivery time. This message was a complete lie, no one attempted delivery and I fully believe they were never going to deliver until after the bank holiday. Won't be using either MDP Supplies until they change from a dishonest delivery service to an honest one.”

Helpful Report

Posted 4 months ago

“My parcel was not delivered on the time or date of the signature stated, and the delivery driver seems to have made up a name and signatory for someone who clearly doesn't exist. He just put the name as the first word on the address and signed it with a squiggle, i confirmed with everyone in the address and no such person exist here nor does anyone have this signature. On top of this DX seems to be giving me the run around by saying it is the responsibility of the sender to raise a dispute with them as the are contracted by the sender, but this is irrelevant for me as you as the courier company show be aware of where my parcel is and if not should speak to your delivery drivers and find out where it is. Why do I have to go and call different people to find a parcel that you advertise yourselves to be able to deliver?”

Helpful Report

Posted 4 months ago

“Got a text about delivery time first one said between 6 am to 6 pm. 2nd text said between 10.30 and 12.30 but later text said they had tried to deliver and had put a note through the door but there was no note. Then told couldn't deliver till next day which was too late for me so I cancelled but have been receiving daily texts telling me that it's being delivered every subsequent day despite texting you and doing on line chat and phoning. Just managed to confirm that it is being returned to Wicks. Think your service needs improving Michele Smith”

Helpful Report

Posted 4 months ago

“Pretended to have attempted delivery two days in a row, Ring doorbell proves no attemps made. Hopeless courier.”

Helpful Report

Posted 4 months ago

“DX Express are quite possibly the worst the delivery company I have ever experienced. They keep saying they will deliver your item, but never do. Their contact centre is all automated and you cannot speak to a human. Avoid at all costs!”

Helpful Report

Posted 4 months ago

“So far it has taken them 11days and my item still hasn't arrived.”

Helpful Report

Posted 4 months ago

“Paid for next day delivery which never turned up rearranged for the following day was given a time between 12 20 and 2.30 has not arrived. Very poor service will advise others.”

Helpful Report

Posted 4 months ago

“I waited in for delivery only to receive a text saying sorry can't deliver today absolutely rubbish and very annoying”

Helpful Report

Posted 4 months ago

“Worse logistic by a guy called Paul lazy and couldn't even deliver the items up the stairs. Damaged the box. Avoid this company”

Helpful Report

Posted 4 months ago

“"I met theresachin recovery group through a recommendation from my DCI brother-in-law. He had seen me go through thick and thin to get the funds snatched away in seconds by a lazy fraudulent "company", called Algoforex. He went through his police forensics and records until he came up with one final name, theresachin recovery group, who is the top-ranked in terms of feedback and reviews after tackling recovery cases. This was reassuring but I couldn't help holding a delay before I reached out to them, I emailed and call/whatsapp them on theresachin1212(AT)GMAIL(DOT)COM and WhatsApp: (PLUS)1 (234) 300‑1544. We are talking about $854,550 at stake so to a 29-year-old, that was a lot of money. This just didn't seem possible, at least from my previous experiences. When I said I screamed when I received a bank notification of a deposit of $854,550 it's because I did. In case you are going through an issue concerning your funds maybe in crypto or cash fraud, just try them out and maybe your testimony will be someone else's redemption."”

Helpful Report

Posted 4 months ago

DX is rated 1.2 based on 1,874 reviews