DX Reviews

Name: DX
Rating: 1.23

1.2 Rating 1,874 Reviews

5 %

of reviewers recommend DX

Company Reviews

Questions

Metrics

1.2

Based on 1,874 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 10%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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109

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst company in world do not use said come to my house with parcel yesterday and left car but guess what my house is fully cameras and no one come near I take day off work as supposed to come today once again no joy cowboys is generous for this set of clowns STAY AWAY PEOPLE”

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Posted 1 month ago

“Waiting four days no delivery absolute joke”

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Posted 1 month ago

“Would have scored no stars. Shocking company taken two days off work and still no delivery. Says they have left two cards but yet to see either. Bunch of cowboys. Tracking system is useless, online service is worse and no one answers the phone. Avoid this company if you want to get your goods”

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Posted 1 month ago

“Never had a good experience with these. Without a doubt the worst delivery company going. How they are still operating is beyond me! Avoid like the plague!”

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Posted 1 month ago

“So far stayed in 3 days on the advice from dx that my parcel would be delivered. No delivery !!!”

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Posted 1 month ago

“Received an email stating tried to deliver you parcel 11.17 this is simply Not TRUE as I have been working in my garden all morning and no one has come to my door why have you lived about this. Have tried contacting you by phone after 38 minutes waiting to get through I gave up tried by email no reply tried customers service no reply have now contacted supplier to cancel order and now will have to contact bank to put into dispute to get my money back. Not fit foe purpose. Do not expect to hear back from you”

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Posted 1 month ago

“Company tells lies about delivery . What a rubbish company why lie about delivery when am inside the house watch you .”

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Posted 1 month ago

“Have had 7 shower panels delivered by DX. Six of them have arrived badly damaged, with large footprints on the external packaging. On the plus side, driver very polite, and arrived on time.”

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Posted 1 month ago

“Another rancid piece of service from the worst courier in the UK. Obviously refused to deliver, after making me wait all day for them. Obviously they never ever tried to show up, no call, no card, no nothing. Obviously they are next going to tell me that they "mysteriously" lost my item. These guys are criminals, not couriers. All businesses should stay far far away from them, regardless of how cheap they are. Id have some other words to describe them, but I'd rather my review isn't removed, but one rhymes with "hunts".”

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Posted 1 month ago

“I want to warn others to avoid brokers and account managers who took advantage of me, resulting in a loss of over $800,000 of my investment capital. They demanded additional funds before processing my withdrawal request, leaving me devastated. Despite my attempts to contact their customer service, I received no response. Fortunately, I discovered me14solutionsltd.org through a broadcast that explained how scam victims can recover their funds. After reaching out to them for guidance, I promptly received a response and provided the necessary legal information about my investment. To my surprise, I successfully reclaimed my money. I am determined to share this information with the public to help other scam victims. Special thanks to them for their outstanding work in assisting me with this matter. I hope to raise awareness and prevent others from falling victim to online schemes.”

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Posted 1 month ago

“Shocking service. DX said they attempted to deliver my parcel on the Monday, I was in all day, driver didn’t even ring the doorbell and just left a card 😡 Took another day off and Organised to be re delivered on the Thursday. Waited in ALL day on the newly booked day. Received no email or text, found out upon checking their site, THEY had cancelled the delivery for Thursday and allotted me Friday instead when I’m working nights that night. Tried ringing, kept on hold for 35 mins then they cut me off 😡 Shocking service. Absolute waste of space. Will boycott any company in future who uses their services.”

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Posted 1 month ago

“They never EVER deliver when they say they will. When I see a delivery is out with DX I know 100% they will say delivering today; and not turn up. And have the cheek to say I wasn't in on the tracking. They re schedule for next day, just to do the same again. I'll usually get it on the 4th attempt! Or I'll have to go get it myself from the depot which is an hour drive. Shocking service!!!”

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Posted 1 month ago

“Unlike other comments, order arrived 23 hours after being placed with Viking to Stranraer via Carlisle.”

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Posted 1 month ago

“Never ever ever deliver on time. Next day delivery will get rescheduled time and time again. If you get within 10 days you'll be lucky. Total lack of communication as well”

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Posted 1 month ago

“The worst delivery company in the world.. incompetent in the office and also there driver.. never turned up..no calling card...was promised ETA and never called back.. what a waste of time..”

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Posted 1 month ago

“The most inept, incompetent company I have ever encountered. I will boycott any company who uses these as there delivery courier. Beyond awful.”

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Posted 1 month ago

“A second day wasted waiting in for a delivery that hasn't arrived. No option to chose a time slot either. I wasn't notified on either day until after midday that it wasn't arriving, so not happy! I wouldn't recommend at all ...this is no way to treat a customer.”

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Posted 1 month ago

“Had to wait until Monday and they came and didn't knock on the door, can't take another day off work and nothing they can do except leave my parcel in the next town for me to collect or I take another day off work. Said they needed a signature so couldn't leave it but when rebooking delivery it says no signature required”

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Posted 1 month ago

“Received an email from DX stating my parcel had been delivered. No one has pressed the doorbell camera. No one has been on any cameras. The driver had been anywhere near the address as per tracker. they were looking for an early Friday finish. shocking customer service”

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Posted 1 month ago

“Absolutely Dreadful company both my deliveries today were delivered to completely different addresses nothing like what was on the label, obviously lazy can't be bothered drivers I will never use . A Harris”

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Posted 2 months ago

DX is rated 1.2 based on 1,874 reviews