DX Reviews

Name: DX
Rating: 1.23

1.2 Rating 1,937 Reviews

5 %

of reviewers recommend DX

Company Reviews

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Metrics

1.2

Based on 1,937 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 10%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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109

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Claimed company I bought goods from had gone into administration when they hadn’t Claimed they were informed by administrator to keep goods which they weren’t Asked if I could collect bathroom items they said I couldn’t Little more than theft in my opinion”

Helpful Report

Posted 4 years ago

“Ordered 2 riser recliner chairs from furniture online . Was given a delivery day/time and all ok up to that point. Delivery arrived within allocated times but that's where the bad experiences started. Should have been delivering 2 chairs but there was only 1 on the van and driver knew nothing about when second one would be delivered. After confirming I was only signing for 1 chair I allowed them to bring it in only to find the 2 boxes were badly damaged s I asked the driver to open the boxes to inspect chair and as suspected it was badly damaged as well . So I rejected the delivery on that grounds . Contacted the vendor explained to them what had happened and they were great and informed me they would despatch 2 new chairs . A few days later get an email from dx with a delivery slot . Second delivery came 3 hours early and the attitude of the driver was disgusting . He went onto van and I could hear a lot of noise from stuff being thrown around inside . They brought in the first box which was again badly damaged as was the second box , I asked if the second chair boxes were in better condition to be told yet again there was only 1 chair for delivery. On hearing this I refused the delivery again on the grounds of badly damaged boxes and incomplete order . The driver was not at all happy that he had to carry the boxes back out ... I informed the vendor again and requested a refund . My review is based on the terrible experiences I have had with this delivery service”

Helpful Report

Posted 4 years ago

“Returning documents are damaged. I’ve raised the issue and asked for the compensation instead I received the letter of acknowledgment in thick they are saying their courier did not see any damage.... seems like they calling me a lier”

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Posted 4 years ago

“Stayed at home all week waiting for my package which was important that I get it as it was my BRP and needed it for proof of work. All I got was a letter to say that, they attended 4 days ago with tracking number and a request to pay additional funds for specific times. The day the claimed they attended I was sitting almost next to the front door. No one turned up, no missed delivery slip and no knock.”

Helpful Report

Posted 4 years ago

“I received a notification email to say my parcel would be delivered between 8am to 12 this morning. No sign of it after 5pm (their closing time). This has happened on many previous occasions when expecting deliveries from DX. Why do companies persist in using DX for shipping goods, they are a joke!!!”

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Posted 4 years ago

“I have just received my delivery for an order from Travis Perkins . I received a text message this morning at 7 am confirming delivery between 10am and 2pm. Delivery was as promised before 2pm. Driver was helpful. Excellent service Thank you”

Helpful Report

Posted 4 years ago

“Parcel never turned up on dedicated time. Said attempted delivery on tracking. Called DX and they said they could not deliver bathroom units but would not say why. I phoned again and asked if we could pick the units up as it our bathroom and we urgently need it, they said no and hung up. Now our tracking number does not exist. Last place our parcel was at was Wolverhampton..What is going on? is this theft?.. Heart less crooks!”

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Posted 4 years ago

“First time experience, very good and swift customer service was given for a tracking number via fb.Delivery arrived On the day with the time frame given .Friendly and well mannered courier.Thank you.”

Helpful Report

Posted 4 years ago

“Waited in all day for a delivery that never arrived. Paid a premium to ensure delivery on this date. When I called DX they stated that they weren't the courier, yet had received tracking details from them that didn't work! Phoned the company that I ordered the item from and they confirmed that DX were the couriers, although DX stated that it was Royal Mail. Very poor unprofessional company, needs to be closed down”

Helpful Report

Posted 4 years ago

“Same as everyone else, they said they had attempted a delivery, lies, they never came here at all. Supposed to be “trying again” tomorrow, yeah, right. Passport office need to read all these bad reviews about this company, they are useless and don’t care”

Helpful Report

Posted 4 years ago

“A phone call or a time slot should be available. Having to wait in a full day is ridiculous.”

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Posted 4 years ago

“Useless...waited the whole day...they sent a text saying they tried to deliver..no they didnt..I was in my lounge waiting for them...a neighbour says someone arrived ash him to sign and left when he said no..my doorbell didnt ring..liars!”

Helpful Report

Posted 4 years ago

“They are useless...asked a passerby to sign for my passport...he said no I wont sign..so the driver left..I was sitting in my lounge waiting for him..didnt ring the door...sent a text saying tried to deliver...no they didnt!!...dont think they care what we write here anyway”

Helpful Report

Posted 4 years ago

“I was expecting a package to be signed when received all day at home, and when the driver finally came, he called the intercom only once and left immediately. I was doing something so I didn't catch it first time, he did not even call again or try to call my phone. I asked the customer service support to make the driver come back as he hasn't been in front of the door for even a minute. They have spoken very rudely that it is my fault that I didn't reply immediately, and they refused to redirect the driver even though there was merely 5 minutes passed since he left. Customer service are unhelpful at all, and rude.”

Helpful Report

Posted 4 years ago

“Really bad delivery company. Why the passport office dont just use royal mail is beyond me. Apparently attempted delivery but no knock at the door. Apparently left a card, no card to say they had been. Unreliable drivers obviously stand and wait for 2 seconds before leaving. Cant even get in touch with the company on the phone to discuss. Eventually spoke to someone on live chat who was extremely sarcastic. Wouldn't even give them 1 star if I could.”

Helpful Report

Posted 4 years ago

“very bad delivery, no messages, no email, any information about a parcel, very poor customer service”

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Posted 4 years ago

“very bad delivery, because of any time slots, any messages, any emails and have to stay at home all day :(”

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Posted 4 years ago

“Appalling company that lies to it's customers... Apparently a delivery was attempted - not so. Apparently a card was left... not so. Then I was told the driver couldn't open the gate - a gate that just pushes open. Ridiculous excuses - why don't the Passport Office use a proper company??”

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Posted 4 years ago

“Security industry Authority sent my original documents to me I received All original Documents on time But this time I am waiting for British Passports to arrive through DX delivery. Hope for the best”

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Posted 4 years ago

“rubbish courier the worst ever they let you wait all day and they don’t turn up”

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Posted 4 years ago

DX is rated 1.2 based on 1,937 reviews