DX Reviews

Name: DX
Rating: 1.23

1.2 Rating 1,882 Reviews

5 %

of reviewers recommend DX

Company Reviews

Questions

Metrics

1.2

Based on 1,882 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 10%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how DX made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

109

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our delivery girl Victoria who covers portland in Dorset is THE best. She’s always prompt, polite and literally the most pleasant delivery driver we’ve ever had.”

Helpful Report

Posted 4 years ago

“Very bad - goods never came, no one assumes any responsibility for anything.”

Helpful Report

Posted 4 years ago

“Had a delivery on the 9th December but was working away in Liverpool, DX contacted me 5 minutes later and I explained that I was not at home in Nottingham, so she organised delivery for the next day, I came home from Liverpool during the night so I could be home, sat in all day and guess what, NO DELIVERY So DX have cost me £350 in losses for a days work, they never answered the phone and chat on their website is no better, if they can’t do the job then why try, this company is more than useless, Stand aside DX and let DHL DO THE JOB they are more efficient, when the item does arrive I’m sending it back for a full refund so that’s a sale lost to a English company”

Helpful Report

Posted 4 years ago

“Worst company! Literally don’t know what they are doing! 2 times out for delivery and then a message to say sorry you have to rearrange each time. I ordered on the 23/11/20 and it is 10/12/20 and they have returned my parcel back to the sender!!!!!! Whyyyyyy You can’t speak to anyone nor do they care”

Helpful Report

Posted 4 years ago

“Absolutely heinous company. Cannot dispatch items on time and do not care about the chaos they are causing. I was assured yesterday my items would be here before midday. Called dx at 11.45am to query, after being on hold for 10 mins I was told it wouldn't be here until 3 or 4pm. This is going to cost me more than £1000 in refunds to my customers due to dx inability to dispatch on time. The lady I spoke to could not be more disinterested and unhelpful. As I was pleading with her that I needed them now she hung up on me. Absolutely awful company with no respect for their customers. Avoid anyone who uses this heinous company.”

Helpful Report

Posted 4 years ago

“they do not deliver the customer's parcels,these people are laughing clowns please beware”

Helpful Report

Posted 4 years ago

“Diabolical. DO NOT USE DX DELIVERY. Parcel should have been delivered 3rd December. Advised by e mail everyday that it was to be delivered.. I Have contacted supplier each day since 4th. They have contacted dx and apparently initially parcel didn't even make it onto the van despite dx tracking info. I understand parcel has been out for delivery every day since 5th (except Sunday 6th).it is now 11th. Again I have received e mail from dx saying out for delivery with 'faye',today. The depot is in Newcastle and I think they have so many parcels they start delivery there and never get out as far as weardale!!! They seem unable to adjust delivery route so they start with parcels not delivered the day before and work back to the depot instead.”

Helpful Report

Posted 4 years ago

“worst courier! i was expecting a parcel ten days ago..and it seems they cannot deliver becaus one road nearby my place is closed...i told them...there are diversion signs ! even have told them how to get to my property..but still not received...haven't had any issue with any other courier..but this one is horrendous!! not even replying my emails”

Helpful Report

Posted 4 years ago

“If I could give a minus I would. Delivered 3 weeks late. Sent numerous emails about where I live since it’s a new build with clear instructions. Redelivered about 7 times. Emailed directly to them. When the parcel finally got delivered (to my parents address in London. I live in Oxford) the parcel was damaged! Rubbish delivery company, no proper contact details. Useless when it comes to getting in contact with me. Will never use them again. Waiting for a full refund.”

Helpful Report

Posted 4 years ago

“DX delivery must be the worst courier on the planet.Good luck to anyone waiting for a delivery from them. Faster to send via carrier pigeon!!! Nearly two weeks overdue now and the sender has contacted them three times and on three days they failed to deliver despite repeated broken promises.”

Helpful Report

Posted 4 years ago

“Delivery delayed on 3 occasions (still yet to receive it). Each time I rescheduled it but it was then delayed again. Never an explanation as to why. A really poor service.”

Helpful Report

Posted 4 years ago

“I’m giving one star as I can’t give a minus. Awful company. I’m a business (ie 9am to 5pm) owner & have been waiting over two weeks for a delivery. They have tried several times to deliver the parcel, usually when we’re not there (eg 8am or 7pm) and when we are! It seems they can’t find our doorbell (?!) or our letterbox (to leave a called note). It was only by phoning the seller that I discovered they’d tried to deliver so many times! When you phone to speak to someone it’s a bit pick-n-mix - some are nice and others purposely speak over you. I’m afraid I had to put the phone down on one as every time I tried to speak, they started to speak! **Avoid**”

Helpful Report

Posted 4 years ago

“Just a complete waste of time. Lots of promises, all broken, and no parcel.”

Helpful Report

Posted 4 years ago

“What a terrible company! 7 days in a row now Ive had an email saying my "delivery will be today". I have still not received my parcel. No apologies or explanations for this. Shocking. Avoid like the plague!”

Helpful Report

Posted 4 years ago

“Still no delivery! They are a joke. Have they gone out of business as not possible to talk to a real person. Warning! Do not use as hopeless!”

Helpful Report

Posted 4 years ago

“would give zero if I could. The most POINTLESS, INCOMPETENT and USELESS courier ever! delivered half of my couch after waiting in all day. told the other half would be delivered the next day (Sat)... they dont work weekends so wasted another day. requested a late delivery time so I didnt have to take another day off work..... NOPE.... not possible. finally got through to speak to a person on the phone.... rude and incompetent. DO NOT USE”

Helpful Report

Posted 4 years ago

“Terrible service, they rebooked my delivery 4 times so far and still waiting. Cannot get through to complain.”

Helpful Report

Posted 4 years ago

“They attempted a delivery with no notification, I wasnt at home and they left a slip to rearrange a time, I picked one 3 days later, the package arrived the wrong day, I wasnt at home to sign for it so they threw it over a wall, it was split open with items missing. They dont deliver at weekends and do not give you a delivery window but expect you to be in all day waiting!!”

Helpful Report

Posted 4 years ago

“I never want to deal with this company again .... were not helpfull when they sent my parcel to wrong address my parcel was of great value . Still waiting on head office calling me back been 2 wks now”

Helpful Report

Posted 4 years ago

“Still waiting for my parcel. I started to check the tracking on Wednesday the 2nd of December. Then tried it twice a day since.All I am getting is ( out for delivery) it is now 5 days since DX EXPRESS tool delivery of my parcel from the supplier. DX EXPRESS will give me the information that I requested but I have to pay £3.50 per minute. Which I am not willing to pay. When the parcel does arrive I am sending it back to the supplier.”

Helpful Report

Posted 4 years ago

DX is rated 1.2 based on 1,882 reviews