DX Reviews

Name: DX
Rating: 1.23

1.2 Rating 1,874 Reviews

5 %

of reviewers recommend DX

Company Reviews

Questions

Metrics

1.2

Based on 1,874 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 10%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how DX made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

109

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shocking treatment from DX - cancelled my parcel 3 times for no reason and ended up went all quiet.I had to go pick it up myself although their yard was only a couple of miles from my house. TWATS”

Helpful Report

Posted 5 months ago

“I missed delivery - wasn’t informed they were delivering , parcel needs signature , rearranged as per txt message received , at midday text to say they not delivering , rearranged again , another midday text to say not delivering - uses online chat to tell them to leave in porch and I’ll take responsibility, was told can’t do this (computer says no) . Have rearranged again - see if they deliver - won’t hold breath”

Helpful Report

Posted 5 months ago

“Shocking driver didn't even attempt delivery. Was tracking him to my town and then left. Desperately need this then get a cocky person on the phone didn't help the situation. Why open a business and be rubbish at what your doing, don't make sense”

Helpful Report

Posted 5 months ago

“Dx totally worst delivery company wait in for time slot watching the tracking 1 delivery away then cancel due to attempted delivery no we are sat here waiting the whole time”

Helpful Report

Posted 5 months ago

“Absolutely awful service. Have been in all day awaiting delivery of a houseplant but DX went to wrong address and left a card on neighbours doorstep. Cannot contact them by phone. Online chat is like pulling teeth!! Have asked seller to stop using this courier. If I could give 0 stars I would.”

Helpful Report

Posted 5 months ago

“Didnt turn up or leave rearrange delivery card”

Helpful Report

Posted 5 months ago

“I have just received a text and email to say the DX tried to deliver my parcel. They absolutely haven’t I’ve been sat watching out the window the entire time. Nobody drove down my road, let alone knocked at the door. Incredibly disappointed with this service. To lie and say you have tried to deliver and left a card is absolutely shocking behavior which you don’t expect from a professional company. Simply not good enough!”

Helpful Report

Posted 5 months ago

“Unfortunately it is not possible to leave a zero star review. Package originally due to be delivered Friday 12/07 but was not delivered due to "insufficient address details provided" despite the seller putting the correct address on the package. Eventually the package was delivered, with the same address details, on Tuesday 16/07. Three day delivery took 6 days for no actual reason. Will not deal with sellers in future that use this company.”

Helpful Report

Posted 5 months ago

“Did not deliver the parcel. The driver drove close to my address but did not attempt to deliver.”

Helpful Report

Posted 5 months ago

“they lied about delivery. this company should not exist”

Helpful Report

Posted 6 months ago

“I’ve been waiting for my parcel for 6 days now everyday they keep saying that they have failed to deliver and for me to choose a different day. I have stayed inside with my little one waiting all day, for anyone that has kids knows that they get bored easily so this week has been challenging waiting for a parcel that won’t show up. I’m extremely frustrated with dx customer support does nothing to help they just tell me to choose a different day. I hope no one uses dx delivery anymore and suppliers should read their reviews because I’m not the first this has happened to.”

Helpful Report

Posted 6 months ago

“These clowns have stated that they have tried to deliver an item to me and that no-one was in. Furthermore they claimed to have "left a delivery note". There was no note and on inspection of my CCTV there was no attempted delivery at the times they stated. This is simply a tactic if they are running late or the driver wants to pass on to another driver to deliver. You can get through to them either....”

Helpful Report

Posted 6 months ago

“Apparently I've had my item (which I haven't), and the tracker just states "delivered and received" with no other details even a time or proof of delivery. I'm now having to liaise with the company i purchased from for them to get the proof of delivery. I have never ever known a courier company who doesn't provide proof to the recipient. Its odd and questionable. I'm fuming, I had to arrange to work from home so I could get this item. I tried numerous times and ways to contact DX to no avail. There phones are automated, there chat was 95 mins wait and eventually had to send an email enquiry form when I was chasing my delivery and they responded the next day. What kind of customer service is this, absolutely appalling.”

Helpful Report

Posted 6 months ago

“2 orders from different suppliers supposed to be delivered by this lot in the past month and both returned to the supplier on day of delivery by courier with no attempt to deliver. Don't appear to have the resources to fulfill the work they accept.”

Helpful Report

Posted 6 months ago

“Waited in all day for delivery which never arrived. No notification from company. Dreadful service and will not order with any business that uses DX for delivery's.”

Helpful Report

Posted 6 months ago

“So bad service. They just rang once and then left . Without even calling or leaving a text. I opened the door in last minute and went out immediately but they already left. How can you be so unprofessional being responsible for delivering stuff but leaving without delivering although I’m at home and able to receive the parcel??”

Helpful Report

Posted 6 months ago

“Been waiting 4 days for my delivery. Every day it was on their tracking system with a 2 hour delivery time slot but every day it wasn’t delivered. This is a rubbish company, in future I will not order from a supplier who uses DX. Tried emailing them twice but received no reply.”

Helpful Report

Posted 6 months ago

“Appalling, un professional, liars They apparently attempted a delivery by leaving a calling card...... I was at the delivery address ALL DAY, with no sign of them having even been remotely close.....CCTV evidence also shows NO lorry or van having even parked outside.... 1 piece of advise, anyone buying something online, check who the courier is. If its dx express.....AVOID LIKE COVID”

Helpful Report

Posted 6 months ago

“Absolutely shocking company..I've been waiting for a special part so I can carry out a job in a door.i paid £10 for next day delivery.ive been home the whole time and got q text to say they needed a signature.no one turned up.. avoid these absolute mugs.”

Helpful Report

Posted 6 months ago

“Had a delivery today . Was given drivers name who was Wayne. Excellent service we had to go out so left a note on the door letting him know where to put the parcel . After leaving the parcel he left a card and removed the note so nobody could see that he had left a parcel. Thankyou Wayne for a brilliant service.”

Helpful Report

Posted 6 months ago

DX is rated 1.2 based on 1,874 reviews