DX Reviews

Name: DX
Rating: 1.23

1.2 Rating 1,881 Reviews

5 %

of reviewers recommend DX

Company Reviews

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Metrics

1.2

Based on 1,881 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 10%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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109

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DX driver marked my parcel as "delivery attempted, card left". But it turns out the truth was, that he couldn't find my house (even though the house name is on a sign on the street) and so he just checked it off as delivery attempted and returned it to depot. I got a nice & prompt apology from the complaints department at DX who admitted this is what had happened, but no explanation of what retraining or disciplinary action the driver would face. They asked me to draw a map to email them, to help the driver find the house. They said 'these things happen' with a business. Well, they shouldn't. Raise your standards out of the gutter, DX. I've lived here for 15 years and every other delivery driver can follow a postcode search then pick which one of four cottages has the right name sign outside.”

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Posted 2 years ago

“Two days of attempting deliveries and I’ve been in both days. Lies”

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Posted 2 years ago

“This company is the worst company ever for delivery with lazy and lying delivery persons. Today my wife has taken time off from work and paid £100 for an appointment for tomorrow where she would need a document which was in the delivery with Lawrence between 4-6pm. She has been home waiting and constantly checking the delivery and tracking update. This guy decided that he can’t make the 5-9mins drive from the last available location from the same town where we are living!!!! 1st the delivery update said he is behind and after a few mins update again simply just lied and said that he has left a calling card where we were just waiting for him and he has never even shown up. People like this should be fired as this is a paid service and delivery for DX which means they unable to delivery a service people paying for. When you are trying to contact them there is no one to speak with to email to or chat with. We expect full refund for the delivery and also a compensation for the £100 appointment for tomorrow but I hope Lawrence is happy and enjoying his beer.”

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Posted 2 years ago

“Awaited delivery for 10 hours didn't turn up got in touch with the supplier who told me that the van had broke down very convenient 2 days later still saying will deliver on Friday 26th so I don't know if I will ever get my item”

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Posted 2 years ago

“Avoid this company for urgent deliveries. Waited in for an urgent delivery, no card left through the door to say they had tried, no attempt made to deliver to neighbours. Company claims they tried to deliver.”

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Posted 2 years ago

“I have been expecting a delivery, received an email to get in touch with dx and can't even contact them. Sent numerous messages and emails got nothing, the live chat doesn't work and the phone numbers are automated. Useless company.”

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Posted 2 years ago

“The driver delivered to wrong address, got a number wrong on the postcode. Instead of delivering to mk43, delivered to mk42! Been waiting for this delivery for a while. Would never recommend a place like this that can get something so simple wrong! DO BETTER.”

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Posted 2 years ago

“The driver would not give me my package because I wouldn’t open my front door and let him take a photo. I came out of my back gate and met him on the drive, I explained that I have a dog behind the door so could not open it, I offered to let him take a photo of me holding the package but he just shouted at me and through it back in the van and left. Two phone calls to depo to complain, nothing done and my package sent back to sender saying something was wrong with my address.”

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Posted 2 years ago

“DX are pretty much competing for worst delivery company with Hermes or evri”

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Posted 2 years ago

“Complete scam. Said they left a calling card- lie. No time slot for the redelivery. No helpline and no advisors on their "live chat"”

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Posted 2 years ago

“I am only giving 2 stars because the items were delivered. DX have had to deliver to me on 3 occasions in the last 2 weeks, each time I get an email saying your item will be delivered today (great) on each occasion I then get another email later that day, saying sorry we missed you, they have not missed me, I have been in all day on every occasion, their driver has not bothered to try to deliver. If you are not going to deliver don't say that you are!!”

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Posted 2 years ago

“Honestly, I would prefer to give a negative star, they don't deserve even a half star! Shocking service from DX Express, been waiting for my parcel from Blinds Direct for over a month, and now this company is in possession of my goods. I was told the driver tried to deliver but couldn't find the address, so I had to rearrange. Only to be faced with the exact thing the next day. I was tracking the driver all morning via their tracking link, yet no delivery... They sent me a message to say that the driver left a note to say they've tried to deliver, which is simply untrue, as me and me partner both have been at home all the time. Shocking customer service, impossible to speak to an actual human being, all automated and their live chat is just a joke, I could as well talk to a brick wall and get more answers. Absolute disgrace and incompetence.”

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Posted 2 years ago

“they are a joke,they keep saying delivery attempted and they did not try i was in each time 6 times in two weeks they are lying”

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Posted 2 years ago

“Haha, absolute jokers and thieves. Checked tracking in morning, out for delivery. Next minute, tracking changes to we have delivered your parcel to your neighbour at no. 36 and to check calling card. Hold on a minute I live at no. 36 so how is this even possible. No calling card - nothing. Sender managed to get through to courier who said he had made a mistake and had delivered it to my neighbour at no. 35. Again, this was a blatant lie. I hope the driver enjoys my £600 turntable which I'm clearly never going to get. Please anybody sending anything - DO NOT USE DX!!!!!!!!!!”

Helpful Report

Posted 2 years ago

“Two boxes delivered to my doorstep whilst I was away on holiday. There was no communication and the boxes contained curtains worth over £3000.00. Boxes clearly marked “signature” obviously no signature obtained. Dreadful service. Luckily boxes discovered by a passing friend who took them in. Why any self-respecting trader would use DX I do not know.”

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Posted 2 years ago

“Dreadful service.Told I was out when I was most definitely in.They said they knocked and no one knocked. Virtually impossible to contact to arrange re delivery the same day.Hopeless .Why couldn’t they leave parcel on the step like everyone else does .Infuriating”

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Posted 2 years ago

“Advised delivery would be between 13:07-15:07 only for the parcel to attempt delivery at 12:39 and because I was informed it would be softer 1:00 I didn’t rush home and therefore miss the delivery.”

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Posted 2 years ago

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Posted 2 years ago

“i was sent email by DX saying my parcel will be delivered today between 8-18:00 and i waited all day and nothing was delivered. i contacted DX and their phone says you can only rebook and you cant speak to an agent, instead they suggested me i should use live chat, which proved its virtual and agents. it did not even recognise simple questions like when my parcel will be delivered and please confirm it was today? i wasted whole day waiting and no customer service is available on the phone only automated re-booking system. very badly run company with no regard to its customers.”

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Posted 2 years ago

“A 3 box delivery , only delivered first box with no update. Second update says its on the delivery van and have stayed home all day with no delivery. Shockingly bad”

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Posted 2 years ago

DX is rated 1.2 based on 1,881 reviews