DYL Reviews

Name: DYL
Address: 4551 Glencoe Ave #155, Marina del Rey
Rating: 4.69

4.7 Rating 327 Reviews

94 %

of reviewers recommend DYL

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Phone:

8883104474

Email:

dylmgmt@dyl.com

Location:

4551 Glencoe Ave #155
Marina del Rey
90292

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DYL has added more than just phone service to our office. The internal CMR allows us to track sales and set customer service workflows that have improved efficiencies that have contributed to higher customer retention and sales growth.”

Helpful Report

Posted 6 years ago

“DYL has streamlined our processes for customer service with texting confirmations, with our sales staff by being able to see talk time, number of dials, talk time and recorded calls. The service has transformed our business by allowing us to track performance, train by listening to recorded calls and by getting immediate interaction with clients with text integration. Marcus P.”

Helpful Report

Posted 6 years ago

“For the past 3 years DYL has saved my office time and managed to reach hundred's of prospect with their easy to use system. DYL staff support and professional attention has made the best choice for a combined all encompassing VOIP system.”

Helpful Report

Posted 6 years ago

“DYL has helped propel my agencies to be in the top 1% of agencies nationwide. A completely integrated CRM and phone system lets my staff sell and service ultra efficiently. At the same time, it allows me to view which lead sources are working, which staff are productive, and allows me to manage the agency effectively.”

Helpful Report

Posted 6 years ago

“I began using DYL when I purchased my agency in 2015. I would never switch to anything else because it has absolutely everything I need to manage my staff and my agency. The recording of the calls has saved us several times and the customer service is always very quick.”

Helpful Report

Posted 6 years ago

“Back in the day, I had some Financial challenges and Matt allowed us to use the service free of charge while we bounced back. I am forever grateful because of that. You did not have to do that, Matt. Joshua”

Helpful Report

Posted 6 years ago

“I have used several phone systems over the years. I evened switched to twice to other providers while with DYL thinking that I could find a better phone system. I quickly came back both times. DYL is hands down the most user friendly and best office tool that we have. The ability to text (with pictures) and to have the last 5 years of call recordings of every phone conversation has saved my office multiple times from potential E&O issues. With the workflow, DYL is now also the best way to ensure that my sales staff are following up on leads correctly and efficiently. It takes most of the repetition and thought out of our follow ups. DYL is hands down the best all in one solution for my office.”

Helpful Report

Posted 6 years ago

“I love being able to manage my customers and prospects in one place. It's helped me keep a pulse on how many dials my employee is making. It's definitely helped us hit goals because leads don't fall through the cracks.”

Helpful Report

Posted 6 years ago

“DYL is a great customer management VOiP option for our insurance agency. It allows us to understand where we need to improve by tracking simple metrics like daily talk time and time per call. It helps our agency management review our customer experience with recorded calls and helps follow up/tracking. Great system that has allowed our business to grow.”

Helpful Report

Posted 6 years ago

“I have been with DYL since close to when they launched their phone services. Although a bit shaky in the beginning, they worked through several issues and resolved them to my satisfaction. The service is very good when we call for an issue (which is not that frequent). I would recommend DYL to others.”

Helpful Report

Posted 6 years ago

“My staff love the usability with DYL. We have 4 physical locations and 2 staff that work remotely. We can all be connected with DYL's easy to use Desktop system.”

Helpful Report

Posted 6 years ago

DYL is rated 4.7 based on 327 reviews