“AVOID AT ALL COST. COMPANY WILL SELL YOU DAMAGED GOODS.
AVOID this company, my experience is with the STOKE on TRENT Store. Nothing Easy about their after sales care. They couldn’t do enough for me when buying the bathroom in the sales. Received the goods, all ok at this point. However most importantly when it came to fitting and unboxing we found a 1x damaged Arundel CUBICO bathroom cabinet - cabinet will not stand due to damaged leg and will topple. 1x Damaged Arundel CUBICO sink cabinet with an obvious crack in the front - it has been clearly over tightened in the screw joint during manufacture. 1x shower head in the combined tap and shower unit was missing too!
When I raised the complaint with pictures of the boxes and damage to both furniture items the ‘helpful lady’ who sold the bathroom..was surprisingly not so helpful.
Replying about t&c and checking goods when received within 3 days..something that has NEVER been mentioned to us and does not STATE on the receipt. Unfortunately due to COVID 19 lockdown our fitting was delayed by over 3 months, it was suggested we had sat on the goods since delivery so they could do - Nothing! I escalated my complaint and found even more disgustingly their response was not an offer to exchange, instead Sharon had the cheek to offer replacements at a 60% discounted price!! Just a mere cost of £425!!
When you have paid thousands of pounds for a full four piece bathroom suite, radiator and wall and floor tiles this is unacceptable. Needless to say I am berefit and upset, having saved a long time to have my bathroom fitted, thinking I had chosen quality. How wrong was I?! to be treated so callously with products that are FAULTY and NOT FIT FOR PURPOSE tells me this is NOT A REPUTABLE company, they DO NOT CARE about their customers. I have decided not to give them any more of my money, I’d rather go to B&Q for replacements!
This situation has made me want to shut my bathroom door and not enter it again, it will only remind me of how I have been treated by this company.
BUYER BEWARE - THIS COMPANY IS HAPPY TO PROVIDE DAMAGED ITEMS AND THEN HAS THE AUDACITY TO CHARGE YOU TO REPLACE THE FAULTY GOODS. READ THE REVIEWS ON EASY BATHROOMS- TRUSTPILOT PAGES, EVERY SINGLE PAGE HAS A COMPLAINT SIMILAR TO MINE, YOU WILL BE SHOCKED!!
Save your money find a reputable provider who will look after you and cares!
AVOID AVOID AVOID Easy Bathrooms particularly the STOKE ON TRENT EASY BATHROOM STORE. Nothing is easy when you are dealing with cowboys.
ALSO, CHECK OUT their guarantee, any little loophole they have to get them off, they are using it for unwitting buyers. Funny how checking ALL your goods on delivery and registering your guarantee are not mentioned at point of sale...easy get out..for Easy Bathrooms! BUYER BEWARE.”
“If you are reading this then you are either thinking of buying a bathroom suite of Easy Bathrooms or you have already done so.
Our experience of this is as follows, we paid over £5000 pounds on a suit from EASY Bathrooms of Derby, all seemed ok, the staff smiling and very helpful paid for the suit upfront and booked one of there fitters in to fit the suit.
The suit was installed, expertly by the fitter, upon completion we noticed that both of the twin sinks were damaged.
We contacted Easy Bathrooms of Ascot Drive Derby and informed them of the damage, this is where everything CHANGES.
Having been promised several times that somebody from head office would be in touch NOTHING!!. After several weeks we resorted to getting in touch with Citizens Advise and sent a letter of complaint to the head office.
After several emails, we were informed that Easy Bathrooms would not help us with the sinks !!!,.
So after spending a lot of money with them, they completely denied any responsibility, if you are thinking of buying any bathroom fitments from this company Please check every item that is delivered to your property before it is installed. You Have Been Warned.”
“I have had 3 instances of damaged items a Jacuzzi bath with a dent in it and an electrical box for the bath with 2 cracked connectors and also a white glass sink with a chip out of it too, some very poor QC for expensive items”
