Easyjet Reviews

Name: Easyjet
Rating: 1.85

1.9 Rating 381 Reviews

21 %

of reviewers recommend Easyjet

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1.9

Based on 381 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Easyjet 1 star review on 18th March 2025

Lilian

Easyjet 1 star review on 29th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“the worst company ever is constantly losing customers because they are not happy. unconscious and inhuman do not think even small children”

Helpful Report

Posted 3 years ago

“Tu reclamación se ha enviado a EASYJET ¿Y ahora? Cada empresa tiene unos tiempos de respuesta, en general la media está en 6 días. Cuando EASYJET te responda recibirás una notificación vía email en tu bandeja de entrada. No olvides revisar también tu carpeta de spam. Podrás consultar tu reclamación siempre que quieras y su estado en el apartado Mis Reclamaciones de tu área personal. Te agradecemos tu paciencia. OCU no intervendrá en esta reclamación con EASYJET a menos que lo solicites. Si no obtienes respuesta de EASYJET o esta no te satisface, puedes solicitar la intervención de OCU en tu reclamación, siempre y cuando te hagas socio suscriptor. Un equipo de expertos mediadores con las empresas buscará soluciones apuntando los fundamentos legales que apliquen. Recuerda que OCU, por su carácter privado, no tiene potestad sancionadora, inspectora o coercitiva hacia las empresas. Para cerrar esta reclamación y dejar de recibir comunicaciones al respecto puedes hacerlo también en Mis Reclamaciones. EASYJET tarda mucho en responderte o no estás satisfecho con su respuesta? ¿Quieres que OCU te ayude con tu reclamación? Llámanos 91 791 22 90 De lunes a viernes de 09:00h a 18:00h (Agosto de 09:00h a 14:00h). Hazte socio suscriptor si no lo eres ya y obtén la ayuda de nuestros expertos mediadores. Tu reclamación se ha enviado a EASYJET TRATO VEJATORIO Y PROCEDIMIENTO NEGLIGENTE Nombre del cliente CAROLINA BERROCAL BURGOS Referencia del cliente NIF o NIE: 46851565j Descripción de la reclamación Buenas, El domingo 12 de diciembre sufrimos un incidente bastante desagradable en el aeropuerto de Edimburgo vuelo EZY6995. Para empezar , cual fué nuestra sorpresa al ver que no pedían NADA de documentación covid. La gente sólo pasaba la tarjeta de embarque y el pasaporte. Y así fué hasta para mi pareja. Mi pareja iba delante de mi y no le pidieron NADA DE NADA. Ni pasaporte covid. Ni documentación de vacunación. Nada de nada. Solo la tarjeta de embarque y pasaporte, como al resto del vuelo.Sin embargo al llegar a mi, me pidieron algo y yo enseñe mi pasaporte covid (obligatorio para viajar a españa) y me dijo que que era eso, que eso no valía. Que necesitaba el spanish location form. Cuando le expliqué que era el pasaporte covid de vacunación. Que es lo que debe pedir, se puso a darme voces que sin localizador no volaba. Me puse a rellenarlo y me dijo que no volaba ya, que era mi obligación traerlo hecho y que si seguía alli iba a llamar a seguridad. Igual tratamiento para una pareja, también de españoles que llegó detrás de mi. A ellos tambien se lo pidió , entre medias pasó mucha gente y tampoco lo pidió. Lamentablemente llamé a atención al cliente de Easyjet y la empresa sigue empeñada en que es mi responsabilidad es llevar la documentación necesaria. Quiero denunciar que esta empresa no pide el pasaporte covid, para volar a España, pide , en contadas ocasiones, el spanish locator. Formulario que se puede rellenar en España, lo sé porque lo hice hace dos semanas en otro vuelo internacional de otra compañia. Lo importante para volar junto a 200 personas más es tener en regla la vacunación. El spanish locator es un formulario informativo de donde vas a estar durante tu estancia. Imprescindible al llegar a tu lugar de destino siempre que vaya junto al certificado de vacunación europeo, pero NO PARA VOLAR . Otro ejemplo más es que al día siguiente volamos con Ryanair. Nada que ver, al enseñarle el spanish locator. Muy amablemente , me dijo: NO eso es para cuando llegues a tu destino. Para poder embarcar yo necesito el pasaporte covid que demuestre que la vacunación está en regla. Asi bien, cuando llegamos a Barajas (aeropuerto de Madrid) hay un montón de mesas con formularios en todos los idiomas para rellenar a mano y entregar a la salida junto a tu pasaporte covid. Lo cual hizo la mitad del vuelo en el que viajaba. Imprescindible para volar e inexistente al parecer para los trabajadores de easyjet que no saben ni lo que es. También quiero denunciar que su trato es absolutamente vejatorio ya que cuando le insistí que estaba terminando de rellenarlo me dijo que me fuera de alli que iba a llamar a seguridad. Mismo trato sufrió la pareja de españoles que iba detrás. Ellos incluso habían facturado y no les dieron explicaciones ni de donde iban sus maletas ni nada de nada. Al ir a reclamación de equipajes se las encontraron dando vueltas. Resumiendo, creo que no es maneras de tratar a un cliente, he viajado por medio mundo y siempre he encontrado gente dispuesto a ayudarte cuando hay algún problema. Esta compañia no sólo tiene una falta total de empatía si no que no saben cual es su trabajo y que deben pedir. No pueden dejar sin volar a 3 personas porque no sepan lo que deben pedir cuando no han pedido ni el certificado covid al 80 % del vuelo. Es una verguenza.”

Helpful Report

Posted 3 years ago

“DUE TO COVID TWO PASSENGERS CANNOT FLY SO I ATTEMPT TO CHANGE THEIR FLIGHTS I GET TOLD A FARE DIFFERENCE AND WHEN GOING TO PAY SCREEN THEY TRY TO CHARGE AND EXTRA £100 WHEN CALLING CUSTOMER SERVICE STAFF WAS RUDE AND TERMINATED CALL ON MY FACE STATING THAT WAS THE PRICES, I THEN CALLED AGAIN THE LADY WAS GOING TO CALL ME BACK AFTER SENDING SCREENSHOTS, CALLED ME BACK STATING NO EMAIL RECEIVED, SO RESENT AND HER AND MANAGER SAID WOULD CALL ME, NEVER CALLED BACK. THE FOLLOWING DAY I TRY TO CALL 10 TIMES EVERY TIME THE CALL HANDLER DOESNT EVEN SAY ANYTHING PICKS UP CALL AND THEN HANGS UP, THE SAME THE FOLLOWING DAY. ON THE 3RD DAY I CALL ONE STAFF MEMBER CUTS ME OFF WHEN EXPLAINING THE ISSUES, CALL AGAIN THE STAFF MEMBER KEEPS ME ON HOLD MOST OF THE TIME AND STATES NOTHING SHE CAN DO AND I WOULD HAVE TO PAY THEIR OVER THE PHONE PRICE, I ASKED TO SPEAK TO A MANAGER OVER 20 TIMES AND KEPTS HAVING THIS REFUSED, I WAS THEN TOLD THAT THE SYSTEM COULD BE CHARGING MORE BUT NOTHING COULD BE DONE, WHEN THE MANAGER FINALLY COMES ON THE PHONE SHES RUDE AND UNHELPFUL, TELLING ME THAT THE SYSTEM STATES I GOT A CALL FROM THE PEOPLE AND THEY EXPLAINED WHAT I WAS TOLD OVER THE PHONE BY HER THIS DAY WHICH IS A LIE, ALSO TELLS ME I GOT AN EMAIL AND DID NOT RESPOND TO IT WHEN I DID AND PROVED THIS, SHE COULD SEE THE SCREEN SHOTS BUT AGAIN TOOK NO NOTICE AS STATES COULD NOT DEAL WITH THIS AND I WOULD HAVE TO PAY THEIR OVER THE PHONE PRICE, BECAUSE OF THEIR PASSING THE BUCK THE FEE HAS GONE HIGHER AND AGAIN NO RESOLUTION STILL FLYING IN DAYS AND THEY DO NOT WANT TO HELP.”

Helpful Report

Posted 3 years ago

“Absolutely shocking service from easyJet. DO NOT FLY with this airline under any circumstances. They will take your money and not give a damn about you. The two blonde women at the gate did nothing to help a disabled passenger who could not make it onto a shuttle bus. I hope coronavirus makes this company go bust.”

Helpful Report

Posted 3 years ago

“The latest twitter post/scam from Easyjet is “Ready to fly?” by way to encourage you to book a holiday in 2022. Having used TUI for our holidays for 50 years or so we turned to Easyjet for the very first time ever and booked a flight to Dalaman with accommodation. The scam is they offer a value holiday and you book your seats on the flight then they cancel the flight without notice so when you eventually notice this, as I did looking for info on Turkey COVID entry requirements, a small logo appears over the flight date stating “Flight Disruption” the flight had been cancelled and it was of no use to us so we called immediately to learn that they had issued a credit voucher for the deposit on my account which I never asked for or accepted at any time and of course to rebook the next day for the same flight is £300 extra (Gotcha!) Called to say no and asked for deposit back as terms and conditions say that they can only hold on to your deposit when you have been advised and accepted a voucher. Gone back to TUI with tail between our legs and pursing the refund through small claim court. Customer service poor responding with standard blanket emails quoting terms and conditions which in this case is unreasonable. We paid by credit card so trying that first.”

Helpful Report

Posted 3 years ago

“Pre-ordered 2 Bistro Vouchers for £7.50 each. However reaching us, all hot main meals had been sold (what is the point in pre-ordering!), hostess advised we could get a refund, so we went hungry. We subsequently claimed a refund only to be told we were not entitled to one!”

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Posted 3 years ago

“Never again with easyjet. The deal is never worth it! Standard hand luggage isn't accepted anymore, unless you pay an extra fee of 24 english pounds per trolley. Think twice, and choose a different airline and save yourself the trouble of missing your flight or the extra payment.”

Easyjet 1 star review on 14th November 2021

Helpful Report

Posted 3 years ago

“Upon arrival at the gate in Crete Greece EasyJet employees charged €29 from everyone with an handbag/trolley although it's the standard size approved on their website!!! This is a scandal, ashame for this airline to earn this way, many of the passengers protested, but they were threatening that they would just leave without us, we were forced to pay for 6 persons €174!!! Funny thing is that when you paid you could take you trolly on board! Never again flying with this airline.”

Helpful Report

Posted 3 years ago

“I am tired of explaining to a legion of agents how I lost the flexi booking for a departure on September 1st from Geneva to Menorca. Unfortunately I added hold luggage convinced that I would get the rapid test result in 15 minutes and my flight leaving at 19.15 pm gave me time enough to have all settled by 4 - 4.30 pm. Here is the timeline On September 1st I decided to take a rapid test in Lausanne. It was done without appointment and people who took an appointment graciously let me skip the queue when I told them I had a flight in the evening plus the recent passing of my father made me look like a nervous wreckage. The cost of the taxi was 80 CH plus 40 for the test as a non resident. Not cheap but only place with availability close to the hotel. I lost a silver cross while waiting for the cab. Sign for trouble. Around 3.30 pm I went back to the hotel to pick up the luggage as I booked a cab for 4 pm to get to the airport. Test was negative but the encryption PDF file refused to open. I took a PCR test to fly to Geneva and the encryption system caused issues but compared to the Rapid test it was much more efficient. The stress built up fast with the Bar Code refusing to show even if the email stated it was negative. I gave up trying to open the file that decided to be readable around 8 pm when the flight left. Since I was within 24 Hours of booking I signed in to cancel or modify the flight. Not sure that seats would be available for September 4. No way for me to understand how to get the Q Code. On Easyjet site, all I had to do is cancel the flight and click on fees to see cancellation cost. Found myself in the Looping Hell. Clicking and clicking on Cancel Flight case but the case was deactivated. Blank. It was not the first time this issue happened but this time a very bad time. I flew from Menorca without any issue. Also with flexi because too much hold luggage to pay. 1. Why was the case blank? 2, Why change flight wasn't available? In despair, I cancelled the taxi booking with the hotel IBIS landline. For one week my mobile worked fine but then no more network to get bank verification codes by SMS. 3. Why no Easyjet agent did answer after being on hold like they hung up. Or disconnected. Covid saturation. 4. No other option than stay 3 more nights and take another rapid test with paper print and code. Done on September 2 very easily. More taxi fees. I booked for September 4. Waiting the very last moment to add 3 hold pieces the cost of which was 172 EUR. I had come to Switzerland hoping to help bereavement and forget the country my father died. The Digital nightmarish world decided otherwise. For I forgot to say that chat was unavailable most of the time on Sept 1. The only evidence I have is a chat transcript but my battery at the hotel lobby went dead. As I needed the hotel landline AND my iPad struggling to fix the issues. Back to EU I contacted Customer service telling the rather pleasant lady that a very unprofessional agent speaking French but with the usual north african accent, I am French Speaking, told me the refund had been processed without even asking for my name which I provided myself or my email. He said whatever he pleased or was easier to get rid of a customer. The conversation was recorded so I explained it all thoroughly with cumulative stress. I told them some agents were deliberately sabotaging the company out of sheer indifference. laziness, frustration, complaint saturation, go figure. Easyjet airport staff is usually very efficient and very professional. On 2 occasions, 3 years ago, a Christine working at Geneva offered her precious help. This year Menorca staff showed empathy for my loss as nervous breakdown was obvious. But I always manage to do what is crucial. Nolt being a rich person I can't afford wasting 290 EUR. And as a lone travelerr, for many years, I have to rely on my own vigilance, experience. Yesterday I had another chat trying to get an update. For I also sent 2 internal messages on Sept 1. One interrupted chat and 2 internal messages within 24 hours of booking should suffice to show my good faith. I told the agent located God knows where that Easyjet, the digital company had a log of all customers calls. If not, it is digital failure. The Lausanne hotel landline number attesting my many calls was given during the chat. The agent told me Easyjet could not check hotel numbers. HOW so? All is logged as 2 bookings were made at the hotel with IP address. Since the lockdown all I observe is the Fall of all the System, the masks unmasking the many faces of people. Millions of people lost money and I lost a fortune since March 2020. Millions lost a lot of money. Sometimes I got refunds sometimes I did not. Since I travel with Easyjet, many years now, I booked cheap flights when I was unsure to fly. If I had health issues to get to the airport. I accepted the risks. EasyJet counts on that factor. How many people were too tired to fly and lost fares? Many. BUT let me know how I can be held responsible for the site malfunctions or sabotage? Covid19 changed the world forever but now companies are turning against customers with amazing innovating techniques. If the site is not allowing me to change my flight or to cancel my flight, Easyjet has the means to check. If it has not the means or staff is incompetent or digital technicians are building up virtual pages entrapping customers into a labyrinth of aleatory problems, a very ingenious way to cash money, indeed. A FR bank I left without notice told me a bank card was deactivated. Not only it did not appear on the site page I logged in, but they used the card to charge illegal amounts dozens of times. The virtual world is causing more and more issues. It will end ineluctably in global chaos with hacking the new norm, Easyjet was hacked if I recall. No surprise. A Swiss told me I would get my refund next year. Maybe maybe not. Most of the time I had no severe issues with Easyjet. I found the company the best option. Disliking stops. Non stop flights, the best option for decent fares. But today, trust is gone. Too much dishonesty too many people no longer wishing to work. if only every business worked like Netflix Amazon, where all is under control, I wouldn't be here begging for 290 minus the 59 fee penalty that happened to hide my eyesight on September 1. I was looking at the wrong screen with blank cases. Yet allowed to change my name for a high fee. The case was active. 1200 Euros lost in a few days thanks to the Digital Era. I miss the past flawless mechanical systems. When things lasted a lifetime. EasyJet needs to improve security.”

Helpful Report

Posted 3 years ago

“Very poor ,inconsistent service regarding new baggage policy and extremely rude member of staff ,ground crew name MO.2.”

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Posted 3 years ago

“Easy jet staff was extremely unhelpful and rude. During boarding in Barcelona. Very unhappy and disappointed”

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Posted 3 years ago

“WARNING ⚠️ Do not book with @easyjet they lost all of our luggage and have been so un helpful. No help what so ever ! Please do not fly with easyJet !”

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Posted 3 years ago

“Easy and fast refund with cancelation I had bought insurance and all done thru chat”

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Posted 3 years ago

“I bought a flight for Malta with easyjet and cancelled it within the 24hrs as my plans had changed.I then emailed easyjet and they replied saying they wouldn't be refunding my money and that I should make a claim (fake) through my insurance to get my money. This is very unprofessional and I'm disappointed with the unsatisfactory customer service. Don't use easyjet”

Helpful Report

Posted 3 years ago

“Be aware of the baggage policy, it was my first time flying with EasyJet. I assumed that their baggage policy was not something strange. However, it actually was, they did not allow a passenger to bring a normal size cabin bag on board unless one pays for a seat selection which costed £15.49. I am not sure why on earth EasyJet combines seat selection with a cabin bag. There was the option to buy hold luggage which was indeed more expensive as the cost started from around £20. Failure to comply will result in forcing a passenger to pay extra £24 for each cabin bag. When summing up all the costs, the price can be equivalent or more expensive than proper full service airlines.”

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Posted 3 years ago

“Received notice on 7th of August to say my flight was cancelled due to the virus I was offered a voucher or a refund I chose a refund and it was in my account on 9th of August how's that for service well done”

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Posted 3 years ago

“The worse customer service experience at Malaga Airport on 8.8.2021. We were in the queue for 1.5 hours and I asked a member of staff 4 times at regular intervals if we were ok for our flight and were told to stay in our line in a rather dismissive way. We finally got to the front of queue to be"non greeted" by a member of staff who was chatting on the phone. Our flight departure was 10.30 to Luton and at this point it was 9.40. She eventually took our boarding cards, whilst still on the phone. She ended the call, obviously not worked related, and told us our flight was closed and that she couldn't check in our luggage. She told us we had to take our suitcase to the gate. We had to dispose of all our liquids and literally run to the gate. Luckily we are healthy enough to do so. There seemed to be a lot of staff at check in, but they were still unable to organise passengers and make sure that those whose flight was closing be given priority. A very bad experience. We fly regularly but easyjet will be our very last resort from now on. Grateful for British Airways”

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Posted 3 years ago

“Re: Easyjet I refer to the above airline. I had a complaint re their dress policy in the aircraft due to an experience on a flight from Belfast to Manchester 11/6/21. Female boarded wearing lyrca gym shorts & sports bra. As a male & being aware of self protection + the current situation. Easyjet failed to acknowledge my letter & respond appropriately, just standard script, sorry & hope to see you soon on board. Are you aware of any policies/requirements with airlines?”

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Posted 3 years ago

“Always competitive and very helpful during the pandemic”

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Posted 3 years ago

“EasyJet website is very misleading it says that you need a pcr test before flying from the UK to Spain but if you have been double jabbed with the vaccine you don't need to do this so I wasted £60 and took a day off work personally I think because on their website it recommends companies like boots they might be getting a percentage from these companies for every pcr test taken”

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Posted 3 years ago

Easyjet is rated 1.9 based on 381 reviews