Easyjet Reviews

Name: Easyjet
Rating: 1.85

1.9 Rating 381 Reviews

21 %

of reviewers recommend Easyjet

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Metrics

1.9

Based on 381 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Easyjet 1 star review on 18th March 2025

Lilian

Easyjet 1 star review on 29th October 2024

Anonymous

Anonymous // 01/01/2019

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“Easy jet cancelled on us twice and are not compensating us on anything although they ruined our holiday we ended up back home no holiday and out of pocket do not use easyjet unless you want robbed terrible customer service they dont care.”

Helpful Report

Posted 1 year ago

“Booking a return case on easyJet has been a nightmare.I was informed by the ground staff that my case was to be put in the hold which was to big I agreed with out a problem or argument The staff member advised that I can get a refund due to my error When applying for said refund I am told that I can’t as it states in there policy ( which I presume their ground staff have read ) I can’t believe that this airline has turned very similar to Ryan air So on this occasion after a few attempts to have this resolved I write a unpleasant review”

Helpful Report

Posted 1 year ago

“flight from jersey to glasgow was cancelled. had to book in to hotel and travel to edinburgh the following day. had to make our own way to glasgow as they said it was not their problem and only gave us half of expenses we claimed for. would never use this cowboy company again.”

Helpful Report

Posted 1 year ago

“Delays every time, then I was charged 48 euros for a small standard airline bag I had used many times before,Easyscam”

Helpful Report

Posted 1 year ago

“Horrible easyjet!! they cancelled the fligt without notice, I never received an email about the change ,I will never use this aerolíne again!!”

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Posted 1 year ago

“ruly the worst airline I have used and I have used plenty of bad ones but this was by far the worst experience I have had in all my years of flying. We were at the airport since 9:30am as we were meant to fly at 11:30am. Just after going through security we were told there was a 1hr delay on the flight tracker. By 3pm we were still waiting with no updates or anything only the flight tracker. Finally the plane lands around 3:30pm and we were able to speak with someone but we were told no flight till 10pm now so have to leave security area. We waited etc 10pm comes and goes now flight saying is delayed till 1am. At about 11pm 1 person comes and tells us flight is now canceled due to staff having finished their flight hours. They made us wait all morning, evening and part o the night before we were told flight was cancelled. I was calling customer service as there were no easyjet representatives, they had no clue what was happening, when we finally spoke to someone at the airport they didn't have a clue either if were even were going to fly the next day or anything. No communication with passengers, no proper updates on what was happening. They had 1 poor representative trying to sort hotels out for over almost 200 passengers. It was just a complete shambles and an utter mess. Will never in my life be flying with such an incompetent airline.”

Helpful Report

Posted 1 year ago

“Contacted customer services early on a Sunday morning and managed to get through to an agent quite quickly ( Kamran?) who dealt with an amendment to my booking in an efficient and very friendly manner. He was a delight to deal with. Thank you.”

Helpful Report

Posted 1 year ago

“Travelled to and from Geneva this week and both times our cabin was managed by Sharon who is very professional but also kind and accomodating with our needs.A true ambassador for Easyjet”

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Posted 2 years ago

“Garbage company with poor services and trying to overcharge you for everything.”

Helpful Report

Posted 2 years ago

“My friend booked 2 flights - one of the passengers on her booking mother died suddenly. On behalf of my friend I contacted Easyjet to only ask what the process was to get a refund for one person on the booking - it was purely a question to help in a difficult situation. I shared a death certificate and gave them the booking details for the ONE person who needed to cancel. Easyjet took this information - cancelled both flights without the permission of the orginal booker - and sent ME a voucher for both flights for £600 ??? How can this happen ? This is a massive data breach ...They never once spoke to the original booker to confirm this action or ask if they authorised this action. The original booker has been trying to get her own flight rebooked for 2 weeks and told 5 times it has been escaleted to get her flight back and still nothing has been done. In the meantime the flights have increased by £100”

Helpful Report

Posted 2 years ago

“I HAVE BEEN LEFT STRANDED BY EASYJET!!!... I WILL NEVER SET FOOT ON AN EASYJET PLANE AGAIN!!!!. Absolutely disgusted how they simply abandoned myself & a plane load of passengers at Paphos Airport at 11pm at night on the 8th March 2023, with the instruction of "we have cancelled your flight, you have to find another way to get to Bristol, you have to find your own accommodation & sort your own way of getting there!!!". We had to go and collect our offloaded cases & leave the airport!!!. OK, I was in disbelief but once reality had took over the shock, there were women & children in tears, simply not knowing what to do. Earliest flight back to Bristol, that isn't fully booked is Wednesday 15th, so another week at my expense as I found a Jet2 flight then. The fight will begin for compensation when I get back, Holiday with Easyjet in October will be cancelled & will never ever use these again!!!. Disgraceful!!!. So following on from this, bearing in mind my Mother & Sister had no issues getting to Glasgow who's temperature was between -5 & -7, and very similar temperatures in a friends Tui flight into Edinburgh, again no issues....Bristol was CLEAR!!!. It had a dusting of snow that was clear by 11am, YET, they are refusing to compensate by blaming the weather!!!. I am currently stranded in Cyprus, my wife is housebound and I covered my holiday and got someone to be with her for the week, NOT this extra week though. I am without my 5 lots of medication for this extra week, had to find somewhere to stay, which I have at my expense & I am only insured until the 13th March, my return flight is now the 15th. So I am knackered if something happens on my return flight. And to add insult to injury, the way out on March the 1st from Bristol wasn't much better as we had a 3 & 3/4 hour delay sat on the plane on the runway!!!!, our compensation...a cup of coffee & a snack!!! If I can stop one person from going through what I and a plane load of other passengers went through via Bristol Airport & Easyjet then this long post has been worth it. I WILL be seeking legal advice if & when I get home & will also be contacting the local South West press as this horrible company should not be allowed to get away with this!!!!”

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Posted 2 years ago

“Extra χρέωση για βαλίτσα καμπίνας. Χρησιμοποιούν δικές τους μετρήσεις .Μόνο αυτή η εταιρεία το κάνει αυτό. Σκοπός να σου αποσπάσουν χρήματα τελευταία στιγμή”

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Posted 2 years ago

“We have had an unprofessional experience dealing with this company.ever since they cancelled our outbound flight to Egypt we are out of pocket by approximately 250pounds due to having to travel the day before and alter hotel arrangements..they have refused to give us any help.I even had to endure a call handler making racist comments.my advice.give this company a swerve.”

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Posted 2 years ago

“The rudest staff I have ever seen! And they were being rude with almost every single passenger, making an absolute seen in front of everyone and even mocked a poor woman who tried to politely and quietly argue her position. Questioned me in relation to the size of a backpack (which I have taken in more than 40 flights in more than 8 airlines) and for the first time ever experience such attitude even made me measure it - although it probed logically to be within the allowance. Also, I was forced to include incorrect information of my passport in order to be able to check in and since it was night time and the flight an early departure there was absolutely no one to talk to or sort the problem (which was on their website end!). In the end I had to pay an extra 140pounds for a name change although I didn't have to change my name and my name had been booked correctly, without any mistakes and according to their direct guideline in the booking process! Absolute entrapment. I have flown in more than 350 flights in more than 30 airlines and I have NEVER had such a bad experience!!! Never again!”

Helpful Report

Posted 2 years ago

“Easy to use website and helpful staff Extra charges are disappointing”

Helpful Report

Posted 2 years ago

“The only good aspect will be low prices if you are traveling alone with small or no bags. I've traveled with them 6 times, the first 2 times I paid for the speedy boarding + cabin bag, but was shocked by the complete chaos in boarding where everyone was boarding at the same time either standard or speedy, and I even couldn't find a place to put by bag (all was taken), had to put away from where I sit. The next 4 times, I just opted for the standard service as everyone apparently was getting the same service, and used the same cabin bag every time. On my most recent one, the flight was delayed almost an hour, stood in the queue for a long time then when boarding started the employee asked me to get out of the queue to fit my bag in, at this point, I was extremely exhausted and didn't want to lose my place in the queue so told her I will just pay whatever the extra cost to get on the plane. So paid extra money for the same cabin bag which I've been using for the past 5 flights with no issues Bottom line, don't pay for extra services and don't use this company if you are traveling for business or important appointments”

Helpful Report

Posted 2 years ago

“I contacted customer service twice about being charged twice for my hold baggage. The website was confusing and I didn't realize it before completing transaction that I was bring charged for 2 bags instead of 1. I immediately tried to change to one hold bag but I wasn't allowed. I also tried to solve it before travelling with more than one airport agent but all of them told me to contact easyjet by email or phone. I lost my money but they lost a customer. Very poor customer service.”

Helpful Report

Posted 2 years ago

“One of the most awful experience I have ever had. Every time you discover that they want you to pay more money for the hand luggage, because the form of your suitcase does not fit to their regulations! We could not find it anywhere! And the cabin crew Steve Oks, at least his colleague has told me that that was his name was a disaster! I was flying with 2 little kids (11 months old) and 3 years old. And I was breastfeefing and at the same time talking to my eldest one. And of course my mask was quite often a bit below the nose... And this man was shouting at me, screaming and threatening to call the police... When my baby was sleeping he has started to shout at me again while I was reading the book to my son, and because of reading the mask has fallen a bit below the nose... And he started to shout at me again and has woken up my baby and... That was super unpleasant flight and I do really hope this awful men will be fired. Because of all this experience, never EVER I will be using the services of this company again”

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Posted 2 years ago

“EASYJET STARVES BABIES I have a 4+ hour flight booked with EasyJet travelling with my 14-months son. The EasyJet policy about food for babies on board states: "You can bring baby food, baby milk and sterilised water in your cabin bag.[...] [The items] must be placed inside a clear re-sealable plastic bag no bigger than 20 x 20cm". This is a small bag that would fit 1 carton of milk and 1 standard food pouch of 100ml. This amount of food is NOT ENOUGH for a 4+ hour flight, let alone any potential delays or cancellations that EasyJet have been so infamous for lately. This means that as a courtesy from EasyJet, my baby will have to starve on the flight (that I, by the way, had to pay £713 for), and undoubtedly entertain the entire plane-full of passengers with his hungry screams. We have flown with my son since he was born and the normal airline policy is that you bring as much food as your baby needs. I have called customer service, and the poor guy on the phone was very nice but could not help me due to the limits of his role. When I asked to speak to his supervisor, they simply refused to talk to me. I am honestly speechless. How is this even possible?!”

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Posted 2 years ago

“I travelled with Easyjet on the 6th of September from London Luton Airport to Lanzarote. Went to Check in and I was served by a very lovely and polite chap called XAVIER. He was extremely helpful and professional AND I think he is an excellent ambassador for the COMPANY. THANK YOU XAVIER and I hope to see you again one day. Val.”

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Posted 2 years ago

Easyjet is rated 1.9 based on 381 reviews