Easylife Group Reviews

Name: Easylife Group
Rating: 1.18

1.2 Rating 558 Reviews

4 %

of reviewers recommend Easylife Group

Company Reviews

Questions

Metrics

1.2

Based on 558 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03030310777

Email:

Help@easylifegroup.com

Location:

Easylife Group Ltd Registered Office 11-13 Kings Terrace, London NW1 0JP, Registered in England. Company registration no. 05221840 VAT no. 760918415.

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Easylife Group 1 star review on 25th January 2025

Tony Jireh

Easylife Group 5 star review on 14th September 2024

Sandra Ria

Easylife Group 1 star review on 9th October 2021

Alison Jarvis

Easylife Group 1 star review on 7th April 2021

Paul Leeming

Easylife Group 1 star review on 9th June 2020

John Beckett

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My mother was ripped off by this company a year back.. so you can imagine my family's suprise when we heard from one of my nieces that she had gotten a new job with Connect Worldwide at the Easy Life Catalogue!!! Easy life group are a client of Connect Worldwide Services in Bristol. They hire CWS to sell their rewards clubs, garden clubs, motor clubs schemes etc... The agents at CWS call up the elderly and vulnerable customers offering them a voucher to save money off their groceries at supermarkets however hardly highlight the fact they are automatically enrolling them in the club after the trial. Agents are told not to say this, but rather, you can cancel at anytime during your trial . All the important information is read in the recap at the end of the call and they rush through it at a speed they are well aware the elderly person can't keep up or understand..... They sell it like it's just the voucher and opportunity to look at the promotion however they are well aware of the tactics they use to get the customer to say "oh lovely thank you!". Without actually knowing what's going on.... Most customers don't even receive anything in the post (on purpose).. because the company know many won't realise or forget completely about it. Also they may send it very late so you receive it at the end of the 20days giving you no time to cancel.., they are charged P&P, yearly membership fee.. and puzzle book monthly £18 ( if they managed to trick you with the double sale as well) .. not a scam but very scammy how it's done. Ripping off elderly people without a care in the world.. 20% of customers receive the offers. The rest are scammed out of their money. The amount of money CWS & Easylife make in just a week from pensioners banks accounts is a ridiculous amount too high to even imagine. They pay their employees at CWS £10-£12/ph and then get rid of them a few months later and employ new people for the role.. a tactic they use to keep their employees fresh and unaware of what is going on, so that no questions are asked. They are VERY good at what they do! It is appalling! They also have recently started to not mention anything about easylife to customers over the phone just because they know everyone doesn't like Easylife calling them.. ..another tactic.. .. so now everybody can blame the Rewards Club and not the actually people responsible. The Rewards Club is run and controlled by CWWS who are employed by Easylife. Easy. The staff are forced to get a high number of sales and if not they are dismissed. My niece mentioned she'd had to leave her conscience and sympathy at home while working here.”

Helpful Report

Posted 3 years ago

“Under no circumstances whatsoever have anything to do with this company. On the first order from their catalogue you can place an order with them and get what you asked for, no problem. However, this is when the problems begin. When they have your debit / credit card details, phone number and address, you are then likely to be subscribed to motoring clubs, book clubs, reward clubs and more which you do not want. You will find that money has been taken from your account without your knowledge or permission. You are likely to find you have a membership to a motoring club, which, for me and my mother, is redundant as we both cannot drive. Also you may be bombarded with phone calls asking you to subscribe to gardening clubs et al, basically SPAM! In my experience the first you will know about it is when books arrive on your doorstep on day 12 of the 14 day trial period leaving you no time to return the books within the cancellation period, also with the money for the books having already been debited from ones' account. You can try to cancel the order by ringing their customer care line but it takes hours ( literally ) to get through and then it is a case of being fobbed off, supervisor not available etc etc. If you have ordered from this company cancel the debit / credit card you gave them now. There is no easy way to contact them to cancel contracts they have signed you up to without your permission or knowledge. Contact your bank and ensure that they have a block on any payments to EasyLife and their other names like Perks. Also put a block on their phone numbers. If they continue to contact you then use the Protection From Harassment Act 1997 to stop them. Basically have nothing WHATSOEVER to do with this company. If they continue to hassle you for money for things you have not ordered then refer them to the local police force FRAUD SQUAD. Also the telephone preferential service & mailing preferential service.”

Helpful Report

Posted 3 years ago

“You are a disgrace taking money off vulnerable elderly people - how dare you sell an item and then take £18.50 over numerous occasions without Tahoe person’s knowledge - this is getting reported as we speak!”

Helpful Report

Posted 3 years ago

“This company is serious organised crime! Once you purchase an item from the catalogue they will then pretend you joined their membership /rewards club. They will then access your account using the card details that you used to purchase the item you bought from the catalogue. They take the money each month in installments hoping you won't notice. They have stolen around £100 from my account and £200 from my Mother's account. The only way to stop them is to phone your bank and ask to speak to the 'Disputes Team'. You need to cancel the card you used to pay for the original item and get a new card issued. Also get an additional block on your account for safety. Then ask your bank to refund the money stolen from your account (they are obliged to do this). HSBC have refunded me 3 lots of £18.50 . They said I am out of time for the other two payments of £24.98 in 2021 as there is a time limit that you have to claim by ( I think 120 days?) not sure. Act fast , even if they haven't stolen money from your account yet get a new card issued incase. Mine arrived in a couple of days. Tell everyone you know never to purchase a thing from the Easylife Catalogue, you may aswell just hand them your Debit card and pin number. I am reporting Easylife to the Police Serious Organised Crime Team. They steal money from bank accounts with absolutely no verbal or written signed authority for membership schemes people haven't agreed to.”

Helpful Report

Posted 3 years ago

“I bought three items in January from an “easylife” catalogue found in my Sunday Mail. I paid by debit card. After a few days I was phoned up by a person from a Rewards Club but not told of their association with Easylife. I said I was not agreeing to anything over the phone but would read and consider their offerings if they sent information by post. When it arrived I read and discarded it as being not suitable to my needs. They charged me a subscription using the card I had used to pay Easylife without my written or verbal consent. It appeared today as a pending transaction on my bank account. This is surely illegal and fraudulent. How do they get away with it? They are both owned by Amazon, and Bezos uses the money to sent junk into Space!”

Helpful Report

Posted 3 years ago

“I recently bought a fleece cape for £14.99 plus £4.99 delivery charge. On arrival, I tried it on and firstly, it didn't look at all like the advertised picture in their catalogue. Secondly, it didn't fit as the back was halfway between my waist and shoulders and the side arm slits were too far back. Therefore, in two words it was totally unwearable and substandard! After contacting the company to report the problem I was told to return with a cover letter to explain why I didn’t want it and that cost me a FURTHER £3.28 with Royal Mail. When the refund was processed, there was no mention of the £8.27 which I'd had to pay to receive and return the faulty item. I shall be following this up, but I don't hold out much hope as the member of staff was very abrupt when I spoke to her, almost to the point of being rude. I really wish I'd read the reviews before ordering and I certainly will never deal with this company again.”

Helpful Report

Posted 3 years ago

“I’ve just been reading about this company , my parents are in there 80s & have been very ill they are very vulnerable , it’s just come to light this Disgusting company are nothing but day light robbers , they have been taking £18.50 since March 2021 without their permission , when contacting the company they refunded 3 months , I rang and told them not acceptable so they offered 6 months again not acceptable , how can they possibly get away with robbing old vulnerable people makes my blood boil , I’m going to fight this until they get there money back PLEASE AVOID THIS COMPANY it’s caused so much stress for my parents , if we have no cooperation then the bank will set up a fraudulent claim. Wish us luck”

Helpful Report

Posted 3 years ago

“I have worked for this company for literally a week and yes all the reviews are correct it’s a scam! Yes they ask the correct questions, to pass QC but most of the customers don’t really realise that once the 20/21 days are up that they’ll be charged £17.99 or £69.50!! And once they’ve taken your money that’s it!! They push the staff to make more and more sales they even offer cash incentives to staff to increase the sales. And when customers were realising about EASYLIFE they actually changed the scripts that the staff have to read from to try and hide until the very end of the call by just mentioning ‘we are a sister company of easy life’!! They are stealing from the elderly not sure how most of them sleep at night knowing they are scamming pensioners out of money!!”

Helpful Report

Posted 3 years ago

“If you are elderly, disabled or vulnerable in any way then please watch this space... V. Ward”

Helpful Report

Posted 3 years ago

“Don’t ever buy from these people took money out my bank keep phoning saying I get vouchers never arrived all I can say good job my bank was on the ball there nothing more then a bunch of scammers”

Helpful Report

Posted 3 years ago

“The Rewards Club. Diabolical marketing. We will never buy anything again from them.”

Helpful Report

Posted 3 years ago

“Hey everyone , Just a heads up , I have worked for the easy life rewards scheme for one day. We are told to call people up and try to Give them a complimentary £15 voucher which you will receive in the post , but then if you forget to cancel we will charge you £70 for the year , this is a complete scam because most people forget to cancel and are old and forgetful I quit after one day as this is robbing people blind , we also try to sell a puzzle book for £18 a month from which you will win nothing !!!! They make it out that it’s a free trail and you have 20 days to cancel but this is a complete lie and you will be charged probably before the 20 days. Its fraud if I had to sum it up , the mangers try push the Agents to try make sales knowing they are taking peoples cash without any proper agreement , avoid at all costs and hang up on anyone calling from this agency these people are well and truly fraudsters.”

Helpful Report

Posted 3 years ago

“This company is a nuisance, just keep bothering me by phone even though I keep demanding they remove me from their systems.”

Helpful Report

Posted 3 years ago

“I have today found that they have taken a total of £90 from my account, just starting to take up the fight. Who the hell do these people think they are?”

Helpful Report

Posted 3 years ago

“Used to deal with them bought a few bits and pops off them. But then they took £74.99 out of my account with no permission or consent can't find out what it's all about have said they will give me the money back still waiting but will not let it rest will take it further if need be I will not give in.”

Helpful Report

Posted 3 years ago

“As with other comments, my elderly Mum had four debits from Easilife for nothing before she spotted it. When she called she was told she had subscribed which she hadn’t. Thankfully her bank are sitting this for her. How can they get away with this!”

Helpful Report

Posted 3 years ago

“These scammers have been taking money from my elderly mother-in-law's debit card for months. They signed her up to a "rewards" club without her knowledge or agreement. Waiting for a refund. If it hasn't arrived in the promised 5 days then I'll try a charge-back with the bank or a small claim in the County Court. They claim to record all telephone calls so a 'subject access request' should make them provide a recording of the phonecall where they allege she agreed to the charges. What's the betting that recording is lost?”

Helpful Report

Posted 3 years ago

“Can’t stop the recurring payments that I never asked for in the first place. Complaint to consumer rights”

Helpful Report

Posted 3 years ago

“Fraudulant thieving bastards”

Helpful Report

Posted 3 years ago

“Hi! For anyone curious, the name of the company that does all the scam calls is Outsource Strategies, based in Cardiff.”

Helpful Report

Posted 3 years ago

Easylife Group is rated 1.2 based on 558 reviews