Easylife Group Reviews

Name: Easylife Group
Rating: 1.17

1.2 Rating 552 Reviews

4 %

of reviewers recommend Easylife Group

Company Reviews

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Metrics

1.2

Based on 552 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03030310777

Email:

Help@easylifegroup.com

Location:

Easylife Group Ltd Registered Office 11-13 Kings Terrace, London NW1 0JP, Registered in England. Company registration no. 05221840 VAT no. 760918415.

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Easylife Group 5 star review on 14th September 2024

Sandra Ria

Easylife Group 1 star review on 9th October 2021

Alison Jarvis

Easylife Group 1 star review on 7th April 2021

Paul Leeming

Easylife Group 1 star review on 9th June 2020

John Beckett

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I recently bought a fleece cape for £14.99 plus £4.99 delivery charge. On arrival, I tried it on and firstly, it didn't look at all like the advertised picture in their catalogue. Secondly, it didn't fit as the back was halfway between my waist and shoulders and the side arm slits were too far back. Therefore, in two words it was totally unwearable and substandard! After contacting the company to report the problem I was told to return with a cover letter to explain why I didn’t want it and that cost me a FURTHER £3.28 with Royal Mail. When the refund was processed, there was no mention of the £8.27 which I'd had to pay to receive and return the faulty item. I shall be following this up, but I don't hold out much hope as the member of staff was very abrupt when I spoke to her, almost to the point of being rude. I really wish I'd read the reviews before ordering and I certainly will never deal with this company again.”

Helpful Report

Posted 2 years ago

“I’ve just been reading about this company , my parents are in there 80s & have been very ill they are very vulnerable , it’s just come to light this Disgusting company are nothing but day light robbers , they have been taking £18.50 since March 2021 without their permission , when contacting the company they refunded 3 months , I rang and told them not acceptable so they offered 6 months again not acceptable , how can they possibly get away with robbing old vulnerable people makes my blood boil , I’m going to fight this until they get there money back PLEASE AVOID THIS COMPANY it’s caused so much stress for my parents , if we have no cooperation then the bank will set up a fraudulent claim. Wish us luck”

Helpful Report

Posted 2 years ago

“I have worked for this company for literally a week and yes all the reviews are correct it’s a scam! Yes they ask the correct questions, to pass QC but most of the customers don’t really realise that once the 20/21 days are up that they’ll be charged £17.99 or £69.50!! And once they’ve taken your money that’s it!! They push the staff to make more and more sales they even offer cash incentives to staff to increase the sales. And when customers were realising about EASYLIFE they actually changed the scripts that the staff have to read from to try and hide until the very end of the call by just mentioning ‘we are a sister company of easy life’!! They are stealing from the elderly not sure how most of them sleep at night knowing they are scamming pensioners out of money!!”

Helpful Report

Posted 2 years ago

“If you are elderly, disabled or vulnerable in any way then please watch this space... V. Ward”

Helpful Report

Posted 2 years ago

“Don’t ever buy from these people took money out my bank keep phoning saying I get vouchers never arrived all I can say good job my bank was on the ball there nothing more then a bunch of scammers”

Helpful Report

Posted 2 years ago

“The Rewards Club. Diabolical marketing. We will never buy anything again from them.”

Helpful Report

Posted 2 years ago

“Hey everyone , Just a heads up , I have worked for the easy life rewards scheme for one day. We are told to call people up and try to Give them a complimentary £15 voucher which you will receive in the post , but then if you forget to cancel we will charge you £70 for the year , this is a complete scam because most people forget to cancel and are old and forgetful I quit after one day as this is robbing people blind , we also try to sell a puzzle book for £18 a month from which you will win nothing !!!! They make it out that it’s a free trail and you have 20 days to cancel but this is a complete lie and you will be charged probably before the 20 days. Its fraud if I had to sum it up , the mangers try push the Agents to try make sales knowing they are taking peoples cash without any proper agreement , avoid at all costs and hang up on anyone calling from this agency these people are well and truly fraudsters.”

Helpful Report

Posted 2 years ago

“This company is a nuisance, just keep bothering me by phone even though I keep demanding they remove me from their systems.”

Helpful Report

Posted 2 years ago

“I have today found that they have taken a total of £90 from my account, just starting to take up the fight. Who the hell do these people think they are?”

Helpful Report

Posted 2 years ago

“Used to deal with them bought a few bits and pops off them. But then they took £74.99 out of my account with no permission or consent can't find out what it's all about have said they will give me the money back still waiting but will not let it rest will take it further if need be I will not give in.”

Helpful Report

Posted 2 years ago

“As with other comments, my elderly Mum had four debits from Easilife for nothing before she spotted it. When she called she was told she had subscribed which she hadn’t. Thankfully her bank are sitting this for her. How can they get away with this!”

Helpful Report

Posted 3 years ago

“These scammers have been taking money from my elderly mother-in-law's debit card for months. They signed her up to a "rewards" club without her knowledge or agreement. Waiting for a refund. If it hasn't arrived in the promised 5 days then I'll try a charge-back with the bank or a small claim in the County Court. They claim to record all telephone calls so a 'subject access request' should make them provide a recording of the phonecall where they allege she agreed to the charges. What's the betting that recording is lost?”

Helpful Report

Posted 3 years ago

“Can’t stop the recurring payments that I never asked for in the first place. Complaint to consumer rights”

Helpful Report

Posted 3 years ago

“Fraudulant thieving bastards”

Helpful Report

Posted 3 years ago

“Hi! For anyone curious, the name of the company that does all the scam calls is Outsource Strategies, based in Cardiff.”

Helpful Report

Posted 3 years ago

“Was signed up to their Rewards without my knowledge and was debited (up to now) 3 monthly charges of £18.50. After many emails I got them to cancel the Rewards Scheme but so far no sign of a requested refund. Contemplating taking legal action possibly via small claims court. Anyone done this?”

Helpful Report

Posted 3 years ago

“Easylife for whom? Certainly not for this customer. The only source of an easylife is the aptly named above company who has committed fraud and theft toy bank account by deducting sales finances. I have never voluntarily subscribed to this company and have received absolutely nothing in return for all deductions starting in November 2021. Bank fraud team have been contacted and awaiting visit from Police Scitland as this is theft! Do not underestimate my intentions of retrieving my finances company has taken. Considering contacting a tabloid newspaper about this company's fraud.”

Helpful Report

Posted 3 years ago

“I would avoid this company at all costs, once you buy something from them you are then bombarded with phone calls from the Reward Club and no matter how much you tell them you are not interested in subscribing to anything, they sign you up without telling you and before you know it they start taking money out of your bank account without you knowing anything about it and without your permission, this is what happened to my husband and we only found out about by chance on the 8th December 2021 as we were checking our accounts, we are currently waiting to be paid back for all the unauthorised payments they have taken off his account, so beware I would seriously advise against ordering anything from Easylife as this is how the reward club which is a part of Easylife gets your bank account details and before you know it they have signed you up to some subscription and take money from your account without your knowledge or permission, so please be warned as it has happened to quite a lot of people, just google it for yourself. We will never trust this company ever again”

Helpful Report

Posted 3 years ago

“Never buy anything from this company! I purchased one item a year ago and have since received numerous phone calls saying I have received a reward. Despite being asked to be removed from their mailing list and remove my number I still receive calls - the latest this evening at 8.00. Have blocked their numbers but they simply call back using another number.”

Helpful Report

Posted 3 years ago

“Do not buy from this company -I am fed up with being harassed with phone calls -all because I once bought something from their catalogue(which wasnt that great btw). Also they keep sending catalogues - Haven't they heard of climate change ? total waste of paper -straight to bin.”

Helpful Report

Posted 3 years ago

Easylife Group is rated 1.2 based on 552 reviews