Easylife Group Reviews

Name: Easylife Group
Rating: 1.18

1.2 Rating 558 Reviews

4 %

of reviewers recommend Easylife Group

Company Reviews

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Metrics

1.2

Based on 558 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03030310777

Email:

Help@easylifegroup.com

Location:

Easylife Group Ltd Registered Office 11-13 Kings Terrace, London NW1 0JP, Registered in England. Company registration no. 05221840 VAT no. 760918415.

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Easylife Group 1 star review on 25th January 2025

Tony Jireh

Easylife Group 5 star review on 14th September 2024

Sandra Ria

Easylife Group 1 star review on 9th October 2021

Alison Jarvis

Easylife Group 1 star review on 7th April 2021

Paul Leeming

Easylife Group 1 star review on 9th June 2020

John Beckett

Anonymous

Anonymous // 01/01/2019

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“Having been a customer for a very long time,some of my purchases i have been happy with but also unhappy with a few. I have not bothered to complain before now but i simply felt that i need to voice my disappointment. I ordered a Hair no more remover which was described in their catalogue as the best thing that has ever been invented to remove hair, it waa absolutely useless, i would have been happy if it removed one hair on my chin but that just did not happen. I have had to binned it because it's no good. I will not completely ceased buying from them because i have been 50/50 happy with them.”

Helpful Report

Posted 4 years ago

“Terrible Company I have been awaiting refunds for one item returned for over two months,and for refund for a Victorian Arch (no longer available, they still charged me) and sent a door canopy instead, which was returned by Hermes. Never buy anything from them again, and neither should anyone else.”

Helpful Report

Posted 4 years ago

“Joining the long line of disappointed customers.Waiting for item and customer response for 11 weeks. No answer on phone, 14 emails and 3 letters. 1 response in all that time and then they send incorrect item. DON'T TOUCH.”

Helpful Report

Posted 4 years ago

“I have had the same experience as the review I have just read. 3 letters to this company,. and 2 parcels missing since lockdown, not a whisper from them. I will never use them again. Pity as the merchandise I have had was good!”

Helpful Report

Posted 4 years ago

“Appalling customer service. I have emailed 4 times re a faulty product asking how to return it and no response. when you phone you are always 90+ in the queue. I know these are challenging times but it's about time customers were given a response. I will never buy anything from them again.”

Helpful Report

Posted 4 years ago

“Please read and consider these facts: Fact - pensioner orders product Fact - the company takes payment Fact - pensioner never receives product Fact - unable to contact company by telephone Fact - the company ignore several emails of complaint Fact - the company still send out emails trying to secure further ‘sales’ Finally, any company worth it’s salt would look at their customer reviews and act on any problems. This company has never attempted to do so. So just to reiterate, company took payment for goods which it never provided, It is uncontactable by telephone and it also ignores all written correspondence. Ps I have to give it at least one star before I am allowed to write a review And I have to advise of a timeline of which the company contacted me. Even though it did not !!”

Helpful Report

Posted 4 years ago

“I am still waiting for my order which I ordered on 21/05/2020 One item was wanted for my daughters birthday which was missed. I had been told to many times is being picked by one person and next person says no,and track your order waiting to be picked I have been in touch More times I can remember If not received by Friday the 14-8-2020”

Helpful Report

Posted 4 years ago

“Dreadful customer service. I placed an order in May and its now August. I was informed more than a month ago the goods are all in stock. Delivery would be 5 to 10 working days. I called 2 weeks ago and was informed the goods were waiting for Hemes to collect them for delivery, and to expect delivery last Friday or Monday. One week later still waiting. I've been informed today they're not sure when delivery will be. When you call to check on an order you can be in a queue for up to an hour. Please learn from my experience use a different supplier.”

Helpful Report

Posted 4 years ago

“I placed an order with Easylife on 11/7/20. I STILL haven’t received it. I get a generic response email stating due to the current situation (COVID doesn’t seem to be having much of an impact on other companies now) there are delays to getting stock and deliveries. What a crock of S**t. You can’t get through to anyone by phone. This company aim a lot of their products to the elderly, this worries me greatly. I don’t know if I’ll get my order but I will not be rolling over when it comes to having my money returned. I will take legal action.”

Helpful Report

Posted 4 years ago

“Still waiting for my refund cheque it's been 5 weeks so far, unable to contact them, are they incompetent or crooks ?”

Helpful Report

Posted 4 years ago

“Ordered goods on 2nd June. Cheque cashed on 10th June. Received goods on 1st August after threatening legal action. Citizens Advice Bureau gave very helpful advice.”

Helpful Report

Posted 4 years ago

“I am amazed that the Daily Mail Group of papers let this company run its marketing inserts. A complete shambles - rubbish Solar Owl, really a disappointment for my 88 year old mum who thought it would be a fun gift for me. I am now trying to get our money back - plus goodwill gesture for all the aggro and disappointment. Goods damaged on arrival - and don't mention the Puzzle Book freebie which they wanted to charge for. Am trying to get them to delete all my contact details. I think really dodgy business and sad for the people working for them.”

Helpful Report

Posted 4 years ago

“Still awaiting delivery from april, now august. Unable to get any response from emails, telephone line is a scam on premium rate number with no answer and massive queues. By the look of all the bad reviews, we are about to lose our money. Wish we had read the reviews before dealing with this company”

Helpful Report

Posted 4 years ago

“Too many delays. All blamed on Covid 19. One item faulty. Despite a number of emails and failed calls to the helpline (timed out), no customer service contact. How can they pride themselves on supplying a great service. Rubbish springs all to readily to mind and mouth. Are you listening though? I guess not, looking at the other disgusting reviews. Returning to Covid 19. too many good companies have fallen because of the situation. They probably did not deserve to, but you have escaped to continue to blight people. Disgusted with you. Trading Standards next stop!”

Helpful Report

Posted 4 years ago

“buying from easylifegroup was a waste of money.”

Helpful Report

Posted 4 years ago

“received a parcel that had been opened up and re- cellertaped. I wasnt accepting this. I was on to customer services for 53 minutes, I asked the customer service to arrange a free returns label. I was nice with her, concidering her attitude i bet the collection does not happen on the date she gave me and i will have to make another call. I would not buy from easylifegroup again. They wont even compensate for the call. My loss.”

Helpful Report

Posted 4 years ago

“I've ordered reusable face mask from Easylife have taken my money gave me a tracking number which is not recognised by the courier I've tried phoning on several occasions only automated answer, I also tried phoning the sales line also automated answer this line is closed I've emailed Easylife and again automated reply. IS THIS COMPANY NO LONGER TRADING?”

Helpful Report

Posted 4 years ago

“Terrible customer service . I ordered back in MAY 2020 . the company took cash out of my bank JUNE 2020 and its Now end of JULY 2020 , and still no sign of my order .. i have sent several emails and all you get is Auto reply email back .. i have rang once cut off. and the second finally got hold of a human voice after being on Hold for over 40 mins . she told me it was being dispatched that day and would be with me 3/5 working days . that was in Early JUNE 2020.. Getting very close to writing to trading standards !!!!”

Helpful Report

Posted 4 years ago

“Dreadful company, customer service is hopeless, that’s when they answer. Placed my ordered on 2.6.20 and I still don’t have my goods. After being cut off 10 times, having not got through to anyone (automated system), I finally got through and the floor supervisor said my items are in stock and have been for weeks, but still can’t tell me when they will be delivered, yet I’m still getting emails from them trying to get me to buy more! I’m totally disgusted with this company, covid or no covid other companies haven’t treated their customers this bad, they should be ashamed of themselves.”

Helpful Report

Posted 4 years ago

“I ordered goods early May 2020. I was advised, a few weeks later, that they were ready for dispatch to Hermes. Hermes then gave me a tracking number and finally a delivery time. I waited at home all that day. That evening I had an email, which stated that the goods were delivered at 15.21. No such goods were delivered. I requested for proof of delivery but they couldn't provide. Easylife and Hermes appear to be cheats and I can't understand how Trust Pilot have given Easylife 4 stars. It's a shady world. I keep, however, receiving their "toilet paper" (they call it a catalogue)”

Helpful Report

Posted 4 years ago

Easylife Group is rated 1.2 based on 558 reviews