Easylife Group Reviews

Name: Easylife Group
Rating: 1.16

1.2 Rating 548 Reviews

3 %

of reviewers recommend Easylife Group

Company Reviews

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Metrics

1.2

Based on 548 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03030310777

Email:

Help@easylifegroup.com

Location:

Easylife Group Ltd Registered Office 11-13 Kings Terrace, London NW1 0JP, Registered in England. Company registration no. 05221840 VAT no. 760918415.

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Easylife Group 5 star review on 14th September 2024

Sandra Ria

Easylife Group 1 star review on 9th October 2021

Alison Jarvis

Easylife Group 1 star review on 7th April 2021

Paul Leeming

Easylife Group 1 star review on 9th June 2020

John Beckett

Anonymous

Anonymous // 01/01/2019

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“Easylife is a scam. My father bought an item from them for £10 and they took £69 from his account. They are now sending him packs of collagen - he's is 78. Keep away from them and don't give them access to your accounts.”

Helpful Report

Posted 1 year ago

“Don't get involved with this company. I was called and told about their Rewards Club, and they said that they would send me a welcome pack. This arrived a couple of weeks later. I read the details and then decided that it seemed a bit fishy, so I emailed them and asked them to cancel my membership, which they subsequently emailed to confirm the cancellation. Looking at my banking information a week later, I was disturbed to find that three separate transactions for £65.60, £81.45 and £77.00 had been made against my account. I called Easylife and managed to get the number of the promotions department and asked why these transactions had been made even though I had received their confirmation of cancellation. Fortunately I was able to get them to issue refunds to my bank account, which should be seen within the next 3 to 5 days. I shall be keeping an eye on this to make sure that it is done. Steer clear of this company.”

Helpful Report

Posted 1 year ago

“dad doesn't have an account they fleeced him out of money for some crappy membership scan 18 months ago - it was cancelled and re-occurring payments removed - hey presto they have robbed him again. they need shooting they really do . reported to bank”

Helpful Report

Posted 1 year ago

“Absolute rob-dogs. Just realised they have been taking money from my credit card for at least 3 months. Wish I had seen these reviews before I bought anything from them!”

Helpful Report

Posted 1 year ago

“Still scamming people dispite being heavily fined. Easylife took unauthorised payments from my parents bank account after "signing them up" for a reward scheme they have no re ollection of. Check out the hundreds of complaints on line. Avoid this company like the plague.”

Helpful Report

Posted 1 year ago

“Bedspread is very thin, doesn't come with the matching pillowcases as the add implies, female staff member very arrogant and very rude when questioning where the pillow cases were. Won't buy anything else from Easy life!”

Helpful Report

Posted 1 year ago

“Appalling experience. I was invited to join the gardening club of Easylife; but I was sent no wecome pack so presumed i wasn't a member, but then looking at my bank statement I discovered they had taken nearly £200 in 4 months using my visa card. Thank goodness, i was able to cancel the whole sorry thing and claim my money back. This is a warning to other customers who might be negligent about checking their bank statements after dealings with Easylife!”

Helpful Report

Posted 1 year ago

“Ordered two spray bottles one missing nozzle. Was told you can use one from other bottle !!. Also sounds petty but says free colouring book with every order. Ordered lots over period of time never received any book. Want my name taking off mailing list.”

Helpful Report

Posted 1 year ago

“They sent a used, dirty, second hand product, and customer service is uninterested in resolving the issue. If you email them FROM YOUR ACCOUNT EMAIL, they will fob you off with excuses about not being able to talk because of data protection laws, and offer inane solutions like "If you have Power of Attorney, please could you send evidence of this to us by email or letter." Ridiculous. This company is a scam.”

Helpful Report

Posted 1 year ago

“Very bad and incorrect service”

Helpful Report

Posted 1 year ago

“Very disappointed with the level of service.Tried to place an order yesterday and I had to tell the operator what the items where! and what the price was!Didn't tell me if the items were in stock or free delivery.Took my card details and when I asked had it gone through his reply was we'll phone you!! I've phoned today and nothing has been ordered.Absolute joke.I've cancelled a previous order that they again told me they would phone me.I won't be ordering again from easy life.”

Helpful Report

Posted 1 year ago

“This company prey on old vulnerable people and take money from their accounts without their knowledge. Sister in law was caught by this and even after her death this company continued to take money from her account despite being advised of her demise until we stopped her bank account. We asked them to explain the charges that ranged from £18.50 to nearly £80. Originally no reply but when pushed their answer was that the account had been anonymized and so no details could be given. This company is run by crooks who take advantage of the elderly and vulnerable. I will be pursuing this further with them once i get probate granted. Re the response from easylife below, this just goes to show their total lack of interest in my review, full of generalities but no apology or attempt to correct the issues I have raised. The facts are they conned an elderly and vulnerable lady out of money. When advised of her death they still continued to take money from her bank account!!!! How low can they get? They have also refused to explain what the money was taken for. Further robust action against these liars and shysters will be taken as soon as probate has been granted. This company is run by con artists, please please do not give them any card details. Date of experience: 03 March 2023”

Helpful Report

Posted 1 year ago

“Easylife group. Having obtained a refund last year for a (motor?) subscription that I never agreed to (£69), I see they've just charged me £29.99 for something else, who know for what? How are they allowed to get away with this? I swore I'd never buy from them again and I haven't. I suppose I'll have to be on the phone for ages again tomorrow, trying to sort it out.”

Helpful Report

Posted 1 year ago

“I made a simple purchase Autumn 2022. Now in Jan 23 they've taken more money from my credit card. They insist I agreed to join their Rewards Club which is chargeable. NO I DID NOT. I never spoke to them about this. Liars and thieves. Detestable practice, aimed primarily at the elderly. Everyone who works at Easylife, whatever their role, should be ashamed every time they go in to work. They all must know about this disgusting practice.”

Helpful Report

Posted 1 year ago

“I give a minus 5 rating...BEWARE everyone of this horrendous evil manipulate Company. DO NOT I REPEAT DO NOT ORDER ANYTHING FROM THEM. This company took hundreds out of my parent's accounts over several years without them knowing...I managed to get refunded 12 months worth only from the bank but god knows how much more had been taken and over how many years...the amounts were similar to everyone else's so presume it was the fraudulent subscriptions. This Company needs shutting down....I would do it if I knew how...”

Helpful Report

Posted 1 year ago

“Beware of making payments to easylife. I bought an item from them before xmas, I then received a call from them offering a loyalty card subscription, which I refused. As I never received the card I assumed that they had got the idea that I didn't want any loyalty card. then I noticed they had taken £69.50 out of my bank. I got my money back, some others might not be so lucky or may not even notice the money gone.”

Helpful Report

Posted 1 year ago

“Refund for promotion still not paid following £24.99 being taken from account on the 23rd December. This is the second time Easylife have debited our account, first time for £77. Don’t touch this company they are fraudsters.”

Helpful Report

Posted 1 year ago

“Please don’t order from this company for once they have your card details they just keep taking Money from your acc on a regular basis 69.90 twice from mine this last year and when you phone up to enquire no help it’s like talking to the wall ,and nowhere on the website where you can cancel your acc”

Helpful Report

Posted 1 year ago

“When my daughter gave me my Christmas present, imagine the joyful anticipation, as I took off the wrapper, turning to joyless disappointment to find the `Jewelled solar LED Light-Up windmill' was dis-functional. The fourth extension rod, that is the swivel device, had a female fitting when it should have been a male fitting. As we all know two females cannot be joined together. So I was left with a piece of junk metal! I was too embarrassed to tell my daughter she had given me a scrap metal present. However when she asked where it was, I had to confess. So you need to send me a windmill that works or a swivel rod with a male fitting or refund my daughter. The Account number is 8722996, the order date is12 Nov 2022, the order number is OR14545898.”

Helpful Report

Posted 1 year ago

“Easy life has been taking £18:50 from my elderly mother account every month for over a year and she has no recollection of joining anything. Criminal!”

Helpful Report

Posted 1 year ago

Easylife Group is rated 1.2 based on 548 reviews