Easylife Group Reviews

Name: Easylife Group
Rating: 1.16

1.2 Rating 550 Reviews

3 %

of reviewers recommend Easylife Group

Company Reviews

Questions

Metrics

1.2

Based on 550 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03030310777

Email:

Help@easylifegroup.com

Location:

Easylife Group Ltd Registered Office 11-13 Kings Terrace, London NW1 0JP, Registered in England. Company registration no. 05221840 VAT no. 760918415.

Write Your review

Tell us how Easylife Group made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Easylife Group 5 star review on 14th September 2024

Sandra Ria

Easylife Group 1 star review on 9th October 2021

Alison Jarvis

Easylife Group 1 star review on 7th April 2021

Paul Leeming

Easylife Group 1 star review on 9th June 2020

John Beckett

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have dealt with a number of times but never again. I bought a gadget (Easy Cook egg boilers) which claimed it could be used in different ways to cook eggs, as well as boiling) It arrived with nil instructions. I emailed asking for help but still no response. I have rung "customer service" and been on hold for over 30 minutes before giving up. Absolute shambles”

Helpful Report

Posted 4 years ago

“Exactly the same as previous review, had to reluctantly press 1 star to write this review. Had Absolutely no replies from several inquiries via their pro-forma e-mail customer care (????) report system. Ordered on 8 May, money taken on 12 May, last chased on 28 May but still no response from this company.”

Helpful Report

Posted 4 years ago

“I would give it no stars if that was possible. Ordered masks on 8th May, after seeing advert in national paper. Money went out of account on 11th May, still no masks on 28th May. Customer service line won’t accept calls and emails unanswered. It’s a scam, DONT BUY”

Helpful Report

Posted 4 years ago

“Bought a rolling garden seat for my father - who nearly ended up in A&E twice because of this. As you go to get off the seat the wheels 'run' away from you and leaving people flat on the floor. Still waiting for a reply back ref a refund........... Also money taken out of our account not even asked for anything else - after looking further into this, loads of people are having about £70 taken out of their account for a subscription we don't know anything about. Trying to get hold of Easy Life - impossible - they haven't answered E mails, the form you fill in on their website, and trying to get on the phone - up to a 2 hour in a queue with over 150 plus people in front of you They are a joke - used to be good but not anymore”

Helpful Report

Posted 4 years ago

“Order items on 1st May should have been 3 to 5 days deliver they cashed my cheque on 13th May and still waiting nearly a month now and still no items. Tryed calling many items with no answer and emailed again several times and no response.”

Helpful Report

Posted 4 years ago

“Don’t buy, have bought from in the past and got item but not good quality but saw masks and thought look okay but no acknowledgment of order, can’t ring, don’t answer emails a scam! That over 17 days ago. DONT BUY FROM.”

Helpful Report

Posted 4 years ago

“Easy Life Groups non delivery of face masks in these times is verging on the fraudulent. It is worrying that newspapers such as the Daily Mail are allowing them to take out full page adverts.”

Helpful Report

Posted 4 years ago

“Ordered face masks 2 weeks ago got confirmation email saying they would be delivered on 13th May still haven’t turned up tried to phone gave up after holding on for 20 mins, have emailed as well. Have given up will not order anything else from this firm. They can’t have run out of face masks as they are still advertising them in newspapers”

Helpful Report

Posted 4 years ago

“Order not received after almost 2 weeks despite ETA of 1. Customer service number rings endlessly then cuts out. E Mails are not replied to and their online account keeps asking for a Password reset. I have never encountered such shoddy and appaling customer service in my life. Yet they are still taking out full page adverts and presumably using the money from disappointed , angry and frustrated customers to do so. I will NEVER use them again and make sure I spread the word.”

Helpful Report

Posted 4 years ago

“They have given my personal details to a third party and I have received mail from a charity I know nothing about asking for money. Is this a breach of GDPR? 50 minute wait on customer services, hence why posting here!”

Helpful Report

Posted 4 years ago

“Ordered two items only one delivered. The company are now not answering their phones. I wouldn't use them again.”

Helpful Report

Posted 4 years ago

“Do not use this company. Terrible customer service. And don't replace faulty products.”

Helpful Report

Posted 4 years ago

“SCAMMER call centre agents will take your bank details (from your purchase,) and sign you up for fake 'trials' that they don't even send out to the customer. This is how they make their money, as you get charged for 'going over the trial period.' SCAMMERS DO NOT BUY THEIR PRODUCTS, I AM A PAST EMPLOYEE”

Helpful Report

Posted 4 years ago

“They steal your money. If you buy anything from these people, they sign you up for random things like a book club or a motor club, and then start taking money from your account without permission.”

Helpful Report

Posted 4 years ago

“My 77 year old dad phoned and ordered a car seat cushion £12.99 they have now taken 4 payments from his bank account totalling £105.46 and will not deal with me over the phone for data protection !!”

Helpful Report

Posted 4 years ago

“Took my email address as part of the sale when I bought something as a guest. They then used that data to satrt spamming me with marketing emails with no unsubsribe. Dat protection and GDPR both forbid a company gathering your data for one thing, a sale, and using it for another purpose, marketing.. do not buy from this company unless you love spam and sales marketing calls that you cannot stop”

Helpful Report

Posted 4 years ago

“Purchased a book from Easylife called ‘what my family should know’ and returned it the same day it was received. The book is not applicable to the UK and is clearly more relevant to the US market. In the circumstances as the product is not what was advertised I expected to get my postage refunded but despite the company saying they value their customers they would not refund the postage. Clearly Easylife who say great things about customer care but don’t actually in practice follow it through. They also clearly follow set responses to any correspondence like ‘thank you for your patience and understanding’ and ‘we value your feedback’ when clearly they don’t!,”

Helpful Report

Posted 4 years ago

“Ok for non-electrical items (some good, some not so good) but v poor for battery operated items. I have sent back lots of things that just don't work. Also they are at risk of breaking the law re trading standards.”

Helpful Report

Posted 4 years ago

“They keep your card details so they can automatically charge the elderly and vulnerable for memberships that are hard sold from the call center in Cyprus.”

Helpful Report

Posted 4 years ago

“I would just like to say to any would be customers of Easylife take a look on Amazon first as I did the goods are a lot cheaper and the postage certainly is.”

Helpful Report

Posted 4 years ago

Easylife Group is rated 1.2 based on 550 reviews