Easylife Group Reviews

Name: Easylife Group
Rating: 1.18

1.2 Rating 558 Reviews

4 %

of reviewers recommend Easylife Group

Company Reviews

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Metrics

1.2

Based on 558 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03030310777

Email:

Help@easylifegroup.com

Location:

Easylife Group Ltd Registered Office 11-13 Kings Terrace, London NW1 0JP, Registered in England. Company registration no. 05221840 VAT no. 760918415.

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Easylife Group 1 star review on 25th January 2025

Tony Jireh

Easylife Group 5 star review on 14th September 2024

Sandra Ria

Easylife Group 1 star review on 9th October 2021

Alison Jarvis

Easylife Group 1 star review on 7th April 2021

Paul Leeming

Easylife Group 1 star review on 9th June 2020

John Beckett

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Clearly pointless making telephone calls! when the telephone system has seemingly "switched off", whilst I echo the negative comments regarding frustrations of long delays and deficient customer service, in fairness to Easy Life Group whilst my patience is running out, given that payment is not being deducted from my bank account until goods have been dispatched (protection masks ordered 13/05/20), on reflection surely some level of tolerance during these challenging unprecedented times for excessive delays is probably acceptable in the circumstances??”

Helpful Report

Posted 4 years ago

“customer service is non-existent my order id now 12 days late and I cannot contact them in any way and I have tried them all several times also tried to get details of my order delivery from Hermes but the links given on the easylife site just do not work at all they are uncontactable at one time I was 140th in the queue on the phone so I now realise they have massive problems.”

Helpful Report

Posted 4 years ago

“Posted order to easylife 3.5.20, cheque cashed 14.5.20.still awaiting items which cost £36.37. Tried phoning twice, but only get answer recorded phone message busy and deliveries will arrive 3-5 days. Poor service. Thinking about reporting to watchdog”

Helpful Report

Posted 4 years ago

“I ORDERED THREE ITEMS IN APRIL 2020 COSTING £30.57 AND THE FIRST ONE (HOSE PIPE) ARRIVED, AND ALTHOUGH THEY DEDUCTED THE £30.57, THE OTHER TWO HAVE NOT COME YET. I HAVE A 'SCREEN-GRAB' OF THE ORDER, BUT THE USER-UNFRIENDLY WEBSITE DOESN'T OFFER SUITABLE CONTACT MEANS FOR ME TO COMPLAIN AND SHOW THEM THE ORDER!”

Helpful Report

Posted 4 years ago

“Read the others.similar complaint.Have took the money out of my bank.Nothing artived so I phoned 4 times to see why.T he phone was put down on my call twice after waiting 1 hour.when I did get through they promised to refund my money as items not going to be in stock until middle of july.That was 2 weeks ago..still waiting for refund.not answering phone cut you off. I am a pensioner and need the items but cant afford to buy them until I get my money back. Also I am now getting a load of rubbish mail all the time.Dont use this firm it is disgraceful.had to give 1star as couldnt put this in until i did”

Helpful Report

Posted 4 years ago

“Easy life group, in my opinion, is both dishonest and unprincipled. Cannot make contact via their phone lines to chase up order which is over ten days outside their ETA advised date - and that date was over two weeks from my placing of the order! If they do not have items in stock they should say so and NOT advertise further in a bid to mislead other potential customers! Three of my friends who were also stupid enough to place an order with them have had the same experience. Such a cavalier and dismissive attitude towards their customers will be long remembered and shared with others, long after pandemic has ended, which does not augur well for their future. Sharp practice and deceptive business model - order at your peril!”

Helpful Report

Posted 4 years ago

“Back in March, 2020 I ordered a hair-cutting comb. I was made aware that there was a four week delay before delivery. Firstly I wasn't impressed by the product when it arrived, and secondly, among the paperwork was the offer to join the EasyLife Motor Club. Not wishing to join the club, I ignored the invitation. Today - 04/06/2020 I noticed on my Visa credit card bill that £59.99 had been charged to my card on 30/04/2020. When I queried this with EasyLife I was told because I hadn't opted out of the Motor Club invitation within 14 days, my card was charged for the subscription. The lady on the 'phone said she would check with the management and see whether the money would be refunded to me. She also said that I should hear back within 14 days. I think that having to opt out of something is a sneaky and underhand way of obtaining money for something that isn't required. I certainly won't be buying anything from this company again. I've only given EasyLife one star because there is no option to give them zero stars. Prospective customers of this company should be on their guard.”

Helpful Report

Posted 4 years ago

“I have dealt with a number of times but never again. I bought a gadget (Easy Cook egg boilers) which claimed it could be used in different ways to cook eggs, as well as boiling) It arrived with nil instructions. I emailed asking for help but still no response. I have rung "customer service" and been on hold for over 30 minutes before giving up. Absolute shambles”

Helpful Report

Posted 4 years ago

“Exactly the same as previous review, had to reluctantly press 1 star to write this review. Had Absolutely no replies from several inquiries via their pro-forma e-mail customer care (????) report system. Ordered on 8 May, money taken on 12 May, last chased on 28 May but still no response from this company.”

Helpful Report

Posted 4 years ago

“I would give it no stars if that was possible. Ordered masks on 8th May, after seeing advert in national paper. Money went out of account on 11th May, still no masks on 28th May. Customer service line won’t accept calls and emails unanswered. It’s a scam, DONT BUY”

Helpful Report

Posted 4 years ago

“Bought a rolling garden seat for my father - who nearly ended up in A&E twice because of this. As you go to get off the seat the wheels 'run' away from you and leaving people flat on the floor. Still waiting for a reply back ref a refund........... Also money taken out of our account not even asked for anything else - after looking further into this, loads of people are having about £70 taken out of their account for a subscription we don't know anything about. Trying to get hold of Easy Life - impossible - they haven't answered E mails, the form you fill in on their website, and trying to get on the phone - up to a 2 hour in a queue with over 150 plus people in front of you They are a joke - used to be good but not anymore”

Helpful Report

Posted 4 years ago

“Order items on 1st May should have been 3 to 5 days deliver they cashed my cheque on 13th May and still waiting nearly a month now and still no items. Tryed calling many items with no answer and emailed again several times and no response.”

Helpful Report

Posted 4 years ago

“Don’t buy, have bought from in the past and got item but not good quality but saw masks and thought look okay but no acknowledgment of order, can’t ring, don’t answer emails a scam! That over 17 days ago. DONT BUY FROM.”

Helpful Report

Posted 4 years ago

“Easy Life Groups non delivery of face masks in these times is verging on the fraudulent. It is worrying that newspapers such as the Daily Mail are allowing them to take out full page adverts.”

Helpful Report

Posted 4 years ago

“Ordered face masks 2 weeks ago got confirmation email saying they would be delivered on 13th May still haven’t turned up tried to phone gave up after holding on for 20 mins, have emailed as well. Have given up will not order anything else from this firm. They can’t have run out of face masks as they are still advertising them in newspapers”

Helpful Report

Posted 4 years ago

“Order not received after almost 2 weeks despite ETA of 1. Customer service number rings endlessly then cuts out. E Mails are not replied to and their online account keeps asking for a Password reset. I have never encountered such shoddy and appaling customer service in my life. Yet they are still taking out full page adverts and presumably using the money from disappointed , angry and frustrated customers to do so. I will NEVER use them again and make sure I spread the word.”

Helpful Report

Posted 4 years ago

“They have given my personal details to a third party and I have received mail from a charity I know nothing about asking for money. Is this a breach of GDPR? 50 minute wait on customer services, hence why posting here!”

Helpful Report

Posted 4 years ago

“Ordered two items only one delivered. The company are now not answering their phones. I wouldn't use them again.”

Helpful Report

Posted 4 years ago

“Do not use this company. Terrible customer service. And don't replace faulty products.”

Helpful Report

Posted 5 years ago

“SCAMMER call centre agents will take your bank details (from your purchase,) and sign you up for fake 'trials' that they don't even send out to the customer. This is how they make their money, as you get charged for 'going over the trial period.' SCAMMERS DO NOT BUY THEIR PRODUCTS, I AM A PAST EMPLOYEE”

Helpful Report

Posted 5 years ago

Easylife Group is rated 1.2 based on 558 reviews