Easylife Group Reviews

Name: Easylife Group
Rating: 1.16

1.2 Rating 550 Reviews

3 %

of reviewers recommend Easylife Group

Company Reviews

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Metrics

1.2

Based on 550 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03030310777

Email:

Help@easylifegroup.com

Location:

Easylife Group Ltd Registered Office 11-13 Kings Terrace, London NW1 0JP, Registered in England. Company registration no. 05221840 VAT no. 760918415.

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Easylife Group 5 star review on 14th September 2024

Sandra Ria

Easylife Group 1 star review on 9th October 2021

Alison Jarvis

Easylife Group 1 star review on 7th April 2021

Paul Leeming

Easylife Group 1 star review on 9th June 2020

John Beckett

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered in April lots of excuses and still waiting for delivery today 17 August One star is minimum should be lower”

Helpful Report

Posted 4 years ago

“I have been trying for so long to get someone to speak to me regarding goods that I ordered, took 2 months to arrive then it was the wrong size so sent back, tracked the package at a cost to myself. And I am still waiting for refund even though it was stated I would get refund as soon as they received package whichever was now 3 weeks ago! Still no refund. I would definitely never use this company again!”

Helpful Report

Posted 4 years ago

“I ordered in May was asked to contact in August about the order and replied by email to cancel - then received the order in the post. I called customer services and was told to write an email - and that gave an automated reply suggesting I phone! Then have just received my bank statement and noticed I have been charged twice for an order I can’t recall even making. I have asked to be removed from their mailing list via an email to their DPO and yet received a catalogue today which I am returning to sender. This company is dysfunctional. The staff on the ground must be totally stressed taking calls from irate customers, I asked to speak to a senior manager and the answer was simply I had to write in. When I asked for the name of the head of Complaints or customer services - I was told named could not be given because of Data Protection - which is nonsense.”

Helpful Report

Posted 4 years ago

“Having ordered Health items on 11th July 2020 I waited until August 10th for delivery Garbage quality £80 worth, tring to speak to them on phone is impossible sent emails they do not reply Then I get charged £61.98 for some Motor organisation whilst using my credit Card not authorised from another company within the group Keep well away from this Company Rip-off Company does not even describe them”

Helpful Report

Posted 4 years ago

“Dreadful experience. Waited almost 2 months for my order to be despatched, got fed up waiting and tried to cancel via their website. They ignored this request and sent out the order anyway 2 weeks later. I rejected the item when the courier came but I am still waiting for a refund. Their Customer Services are truely appalling. It is difficult to speak to anyone at the company by phone unless you ring their orders hotline (as they are always happy to take your money despite the poor service) and they never reply to emails other than sending an automated response.”

Helpful Report

Posted 4 years ago

“Bought 3 copper face masks £6-66 each and no wire insert to seal around nose leaving gap for germs to enter and allow glasses to steam up, poor quality for price. Was told delivery in 3 to 5 days, it took 15 days from despatch to delivery for a simple envelope all enquiries by email or phone ignored. Poor quality and customer relations.”

Helpful Report

Posted 4 years ago

“Shocking Service, received the wrong product no paperwork, try to get through to customer service, could get to the moon easier! Have been waiting for an order since 26th June, have emailed, they wont accept it, BUT you can get through to put in a new order, strange that. They should not be allowed to run a business.”

Helpful Report

Posted 4 years ago

“Ordered on 24th July, delivery was extended due to virus to 5th August, still waiting. It's impossible to contact them, just get automated replies. I would not recommend anyone to use these cowboys.”

Helpful Report

Posted 4 years ago

“Still waiting for an order that I placed on 4 July. Had an email on 29 July saying that the order is on its way to me. On Hermes website to date 13 August states that they are still awaiting the item from Easylife. Have emailed them several times with no response and no hope of getting through to them on the phone. Shall be cancelling the order now and hope that they will not raise a charge. Dreadful customer service.”

Helpful Report

Posted 4 years ago

“Still awaiting paperwork for return of goods since 21st july when courier charge was taken from my account. Have not been able to speak to anyone or get a reply to my e.mails. Very disappointed JULY 13th Dave A. Devon”

Helpful Report

Posted 4 years ago

“Sent emails and made phone calls to easylife to cancel order as it was going to arrive too late. Ignored requests and they still sent order which was returned immediately to Hermes driver. Still waiting for refund since July 18th. A final email sent today warning them if they don't refund within 3 working days action will be taken against them.”

Helpful Report

Posted 4 years ago

“Placed order 5 weeks ago. Received e-mail stating items would be received by 5th August. I haven't received anything yet & no further correspondence to my queries.”

Helpful Report

Posted 4 years ago

“Do not use this rubbish company! I placed an order on 19thMay. I contacted them by e-mail when they blamed the post being slow due to covid. Then they lost all trace of me and my card transaction disappeared from my bank details( not taken). Now today,12th August, an e-mail saying order on its way, but I no longer need the stuff having got it elsewhere. So angry.”

Helpful Report

Posted 4 years ago

“Having been a customer for a very long time,some of my purchases i have been happy with but also unhappy with a few. I have not bothered to complain before now but i simply felt that i need to voice my disappointment. I ordered a Hair no more remover which was described in their catalogue as the best thing that has ever been invented to remove hair, it waa absolutely useless, i would have been happy if it removed one hair on my chin but that just did not happen. I have had to binned it because it's no good. I will not completely ceased buying from them because i have been 50/50 happy with them.”

Helpful Report

Posted 4 years ago

“Terrible Company I have been awaiting refunds for one item returned for over two months,and for refund for a Victorian Arch (no longer available, they still charged me) and sent a door canopy instead, which was returned by Hermes. Never buy anything from them again, and neither should anyone else.”

Helpful Report

Posted 4 years ago

“Joining the long line of disappointed customers.Waiting for item and customer response for 11 weeks. No answer on phone, 14 emails and 3 letters. 1 response in all that time and then they send incorrect item. DON'T TOUCH.”

Helpful Report

Posted 4 years ago

“I have had the same experience as the review I have just read. 3 letters to this company,. and 2 parcels missing since lockdown, not a whisper from them. I will never use them again. Pity as the merchandise I have had was good!”

Helpful Report

Posted 4 years ago

“Appalling customer service. I have emailed 4 times re a faulty product asking how to return it and no response. when you phone you are always 90+ in the queue. I know these are challenging times but it's about time customers were given a response. I will never buy anything from them again.”

Helpful Report

Posted 4 years ago

“Please read and consider these facts: Fact - pensioner orders product Fact - the company takes payment Fact - pensioner never receives product Fact - unable to contact company by telephone Fact - the company ignore several emails of complaint Fact - the company still send out emails trying to secure further ‘sales’ Finally, any company worth it’s salt would look at their customer reviews and act on any problems. This company has never attempted to do so. So just to reiterate, company took payment for goods which it never provided, It is uncontactable by telephone and it also ignores all written correspondence. Ps I have to give it at least one star before I am allowed to write a review And I have to advise of a timeline of which the company contacted me. Even though it did not !!”

Helpful Report

Posted 4 years ago

“I am still waiting for my order which I ordered on 21/05/2020 One item was wanted for my daughters birthday which was missed. I had been told to many times is being picked by one person and next person says no,and track your order waiting to be picked I have been in touch More times I can remember If not received by Friday the 14-8-2020”

Helpful Report

Posted 4 years ago

Easylife Group is rated 1.2 based on 550 reviews