Easylife Group Reviews

Name: Easylife Group
Rating: 1.18

1.2 Rating 558 Reviews

4 %

of reviewers recommend Easylife Group

Company Reviews

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Metrics

1.2

Based on 558 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03030310777

Email:

Help@easylifegroup.com

Location:

Easylife Group Ltd Registered Office 11-13 Kings Terrace, London NW1 0JP, Registered in England. Company registration no. 05221840 VAT no. 760918415.

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Easylife Group 1 star review on 25th January 2025

Tony Jireh

Easylife Group 5 star review on 14th September 2024

Sandra Ria

Easylife Group 1 star review on 9th October 2021

Alison Jarvis

Easylife Group 1 star review on 7th April 2021

Paul Leeming

Easylife Group 1 star review on 9th June 2020

John Beckett

Anonymous

Anonymous // 01/01/2019

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“I would never order from this company again as if you have to return goods, which I had to do recently, I ended up posting it costing me £6 in postage. You have to obtain from Customer Services a special code to attach to your parcel for the courier but having called and called (being number 100 in the queue at one point) I gave up as you only have a certain number of days to return goods or lose your money. I wish they wouldn't keep sending me their brochures but they ignore your request to not send any.”

Helpful Report

Posted 4 years ago

“I placed an order on 16th July '20 and have yet to receive the goods for which payment has gone through. Despite two attempts using the on-line form and several phone calls (none answered), I've been unable to discover the cause of the delay. I feel left in limbo and would lack confidence in doing further business with this company.”

Helpful Report

Posted 4 years ago

“As a company I suggest they give up. The customer service and delivery is attrocious. They are currently using COVID 19 for their poor performance, but other companies have managed to provide excellent services throughout this time. A few years ago their poor performance was blamed on changes to their warehouse, so nothing has changed. I made two orders one on the 2nd and the second on the 4th of July and received them on the 6th Aug and 17th Aug respectively. I would not recommend this company to anyone.”

Helpful Report

Posted 4 years ago

“Placed an order on August 8th which is not yet processed. No response to several emails, and none of the criteria for emailing via the website fit their online forms. This is by far the worst company I've ever dealt with even allowing for Covid-19 procedures and limitations, they make themselves impossible to deal with. Avoid at all costs.”

Helpful Report

Posted 4 years ago

“We have recently made two purchases from the Easy life catalogue.Both orders advertised (free gift). The first order offered a free puzzle book.The second order placed in the positive health section stated the inclusion of two free gifts (free course of helix original+a bracelet)Thepuzzle book is supposed to be free with every order..If easylife have no intention of fulfilling their FREE GIFT promise ,then DO NOT publish the offer.The items ordered in the first order were adequate.The second order was purchased on someone's behalf and have not had any feedback thus far.I have tried to reach this company on several occasions to no avail .on the one occasion when I was able to make contact after being held for over twenty minutes I was fobbed of by being told that our order was placed from an old catalogue .Untrue..”

Helpful Report

Posted 4 years ago

“Don't give these thieves your credit card details ever. My elderly parents purchased a bird feeder for the garden in 2019 it was OK. Then they get conned out of £70 for joining some holiday club the money was just taken from their credit card even though they said no. Then on August 8th this year the buggers (want to use a stronger b word) rang again wanting them to join the holiday club again, sent all the paperwork including my parents full credit card number. Which I am sure they have no legal to hold on file. They are just take the money after 14 days whether you cancel or not. My parents are so worried about it they have gone into town today and stood outside the bank for 40 minutes to cancel their credit card completely. Who staff at this company sleep at night I will never know.”

Helpful Report

Posted 4 years ago

“Received first order ok. Then for some reason they repeated the order. Impossible to get in touch to prevent this. They took my money again before I could contact my credit card company. Now have them barred. Second repeat order delivered to wrong address by Hermes. A Company I am not impressed with. Finally received the unwanted second order courtesy of a neighbour. Finally and purely by accident contacted Hermes driver who took unwanted parcel away. Maybe I will get my money back. Informed Trading Standards. Do not use either Easylife or Hermes.”

Helpful Report

Posted 4 years ago

“Ordered in April lots of excuses and still waiting for delivery today 17 August One star is minimum should be lower”

Helpful Report

Posted 4 years ago

“I have been trying for so long to get someone to speak to me regarding goods that I ordered, took 2 months to arrive then it was the wrong size so sent back, tracked the package at a cost to myself. And I am still waiting for refund even though it was stated I would get refund as soon as they received package whichever was now 3 weeks ago! Still no refund. I would definitely never use this company again!”

Helpful Report

Posted 4 years ago

“I ordered in May was asked to contact in August about the order and replied by email to cancel - then received the order in the post. I called customer services and was told to write an email - and that gave an automated reply suggesting I phone! Then have just received my bank statement and noticed I have been charged twice for an order I can’t recall even making. I have asked to be removed from their mailing list via an email to their DPO and yet received a catalogue today which I am returning to sender. This company is dysfunctional. The staff on the ground must be totally stressed taking calls from irate customers, I asked to speak to a senior manager and the answer was simply I had to write in. When I asked for the name of the head of Complaints or customer services - I was told named could not be given because of Data Protection - which is nonsense.”

Helpful Report

Posted 4 years ago

“Having ordered Health items on 11th July 2020 I waited until August 10th for delivery Garbage quality £80 worth, tring to speak to them on phone is impossible sent emails they do not reply Then I get charged £61.98 for some Motor organisation whilst using my credit Card not authorised from another company within the group Keep well away from this Company Rip-off Company does not even describe them”

Helpful Report

Posted 4 years ago

“Dreadful experience. Waited almost 2 months for my order to be despatched, got fed up waiting and tried to cancel via their website. They ignored this request and sent out the order anyway 2 weeks later. I rejected the item when the courier came but I am still waiting for a refund. Their Customer Services are truely appalling. It is difficult to speak to anyone at the company by phone unless you ring their orders hotline (as they are always happy to take your money despite the poor service) and they never reply to emails other than sending an automated response.”

Helpful Report

Posted 4 years ago

“Bought 3 copper face masks £6-66 each and no wire insert to seal around nose leaving gap for germs to enter and allow glasses to steam up, poor quality for price. Was told delivery in 3 to 5 days, it took 15 days from despatch to delivery for a simple envelope all enquiries by email or phone ignored. Poor quality and customer relations.”

Helpful Report

Posted 4 years ago

“Shocking Service, received the wrong product no paperwork, try to get through to customer service, could get to the moon easier! Have been waiting for an order since 26th June, have emailed, they wont accept it, BUT you can get through to put in a new order, strange that. They should not be allowed to run a business.”

Helpful Report

Posted 4 years ago

“Ordered on 24th July, delivery was extended due to virus to 5th August, still waiting. It's impossible to contact them, just get automated replies. I would not recommend anyone to use these cowboys.”

Helpful Report

Posted 4 years ago

“Still waiting for an order that I placed on 4 July. Had an email on 29 July saying that the order is on its way to me. On Hermes website to date 13 August states that they are still awaiting the item from Easylife. Have emailed them several times with no response and no hope of getting through to them on the phone. Shall be cancelling the order now and hope that they will not raise a charge. Dreadful customer service.”

Helpful Report

Posted 4 years ago

“Still awaiting paperwork for return of goods since 21st july when courier charge was taken from my account. Have not been able to speak to anyone or get a reply to my e.mails. Very disappointed JULY 13th Dave A. Devon”

Helpful Report

Posted 4 years ago

“Sent emails and made phone calls to easylife to cancel order as it was going to arrive too late. Ignored requests and they still sent order which was returned immediately to Hermes driver. Still waiting for refund since July 18th. A final email sent today warning them if they don't refund within 3 working days action will be taken against them.”

Helpful Report

Posted 4 years ago

“Placed order 5 weeks ago. Received e-mail stating items would be received by 5th August. I haven't received anything yet & no further correspondence to my queries.”

Helpful Report

Posted 4 years ago

“Do not use this rubbish company! I placed an order on 19thMay. I contacted them by e-mail when they blamed the post being slow due to covid. Then they lost all trace of me and my card transaction disappeared from my bank details( not taken). Now today,12th August, an e-mail saying order on its way, but I no longer need the stuff having got it elsewhere. So angry.”

Helpful Report

Posted 4 years ago

Easylife Group is rated 1.2 based on 558 reviews