Ebay Reviews

Name: Ebay
Rating: 3.09

3.1 Rating 4,080 Reviews

53 %

of reviewers recommend Ebay

Company Reviews

Questions

Metrics

3.1

Based on 4,080 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Ebay made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

142

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“joined ebay 3 months ago, sold 50 items with positive reviews, told me to send my ID which i did, after 7 days i got in contact and they said they didnt get my ID, then went back on chat and they said they actually did receive it. Then they put me through to another rep called Nidhi, she must have had a bad day and wrote some complete rubbish - ''Sometimes we find that eBay isn't the right venue for you. We understand that the move from PayPal to eBay Managed Payments was a big one, and we asked for information and action from you that we had never needed before. To allow time to provide the information and for you to decide if this was the best platform for you, we sent reminders so we could get your account set-up completed'' what does this waffle even mean? they just write what they want, a very corrupt company and wont buy from there again.”

Helpful Report

Posted 3 years ago

“Customer services are so inept...6 transfers to people who claim to be able to sort my issue out today. Ended up with the first advisor....who was clueless... Closing account...I know they won't be bothered...but hey....avoid eBay at all costs”

Helpful Report

Posted 3 years ago

“I bought an item a few months ago but was given used tape instead. I contacted ebay asking for help. I made my claim on a thursday. Forgot they don't work on the weekends so I had made another appeal by mistake, then contacted them on monday, not realising that monday was only the second day. Therefore my account had been banned. I am now trying to make a formal complaint as I believe the situation wasn't handled properly but they won't let me. I contact them personally and they turn me away.”

Helpful Report

Posted 3 years ago

“I have been an Ebay customer since 2007 - nearly 15 years now, but they have become such a horrible, horrible company to deal with. They have stolen nearly £175 from my bank account for fees which were not owed, yet they refuse to listen to me or resolve the issue. Trying to appeal and have the money refunded is like talking to a brick wall. They are only concerned about making as much money as possible and they do not care about their long-term sellers at all. I will no longer use Ebay to sell anything and I advise others to use alternative platforms which are free to sell on, such as Gumtree, Etsy or Facebook Marketplace.”

Helpful Report

Posted 3 years ago

“If you are a seller and have an issue with a buyer, ebay will back the buyer 100% regardless of the circumstances. I have been trying to resolve a return/ refund dispute with a buyer and every message I have sent to ebay has been ignored. I sent the buyer a return postage label, which they did not use. Still ebay refunded the buyer, closed the case & my appeal. Horrible company!”

Helpful Report

Posted 3 years ago

“Totally useless business model! I can't even buy anything from Ebay, they reject me as their customer. I've never seen a business that doesn't allow to buy their products. I hope they will get bankrupt soon. The worst company I've ever known !!!”

Helpful Report

Posted 3 years ago

“I have never been disappointed using ebay as a BUYER”

Helpful Report

Posted 3 years ago

“Ebay is not even for 0*. The worst of the worst. I HAD EBAY ACCOUNT SINCE 2015 buying once a while and all the sudden they suspended my account when I contacted them told me because I had to many return. I Think that ebay has option to return and I barely shop ebay bc as a costumer service they are one of the worst. I had 2 or three items didn't even receive them and tracking showed in transit but time frame ended long time of course I would want my money back if there is no product. Maybe I had 4 or 5 item as not described and 2 not received in 6 years since I have account with them. And they still suspended my account. Ebay is THE WORST AND BARELY RECEIVE ITEM AS DESCRIBED AND NO ONE IS HELPING YOU. IF ITEM IS NOT AS DESCRIBED THAN YOU SHOULD SUSPENDED SELLER ACCOUNT NOT THE BUYER. BUT THEY DONT SUSPENDED SELLER BECAUSE EBAY ALSO MAKES MONEY WHEN SELLER HAS A SALE, EBAY DOES NOT MAKE MONEY WHEN I OR ANY OF US PURCHASE THATS WHY IS BETTER SUSPENDED ME THAN SELLER EBAY DON'T WANT TO LOSE MONEY. EBAY IS ABSOLUTELY THE WORST THING IS THE PLANET. GOD BLESS AMAZON AND THEIR COSTUMES SERVICE.”

Helpful Report

Posted 3 years ago

“Poor services will not use ever again.”

Helpful Report

Posted 3 years ago

“Ebay is now managed by robots. They don’t even know what’s going on. They suspended my account for no valid reason. Now I am selling my stuff on other platforms.”

Helpful Report

Posted 3 years ago

“ebay is rubbish, i got forced to managed payments, they asked for my passport, and proof of address. then they just suspended me for no reason, i had no disputes. I told them i can go on cam, walk into a court of law to prove my identity to see if they dont belive who i am. They saw me as a small seller and dont care as im not making them enough money. They are crooks who have increased fees on listing, selling fees, tax, even taking cuts of postage. awful platform for new sellers”

Helpful Report

Posted 3 years ago

“Total rubbish.incoherent low paid staff in the Philippines or some other low pay country.they have no one to one contact to resolve problems. They act like an Orwellian nightmare. They are now expensive to deal with. Childishly they cut you off or close your account for the slightest reason. Foolish decisions by faceless people cannot see the damage that they do to their own bank balance. We are bringing eBay to the attention of the British government to ensure that their profit levels are taxed. eBay no thanks”

Helpful Report

Posted 3 years ago

“Have no customer service try to get money back from a refund they want me to go go to Google Play Store one big hassle after another should be a simple process the seller wants to give money back but eBay once again is holding it up I don't understand very frustrating absolutely no communication”

Helpful Report

Posted 3 years ago

“Ebay are one big scam . Sold some trainers they said they did not match the description and had more ware than i said . This is not possible as the trainers have never been worn out side . What you seen in the pic you got the buyer should be given a choice if they would still like to recieve the trainers . Ebay wont let me message the buyer in any way and are now charging me nearly £25 pound and i have also paid £13 to get the trainers to the authenticator .. Absolute farss ill not be using ebay again”

Helpful Report

Posted 3 years ago

“Extremely poor customer service. Account was banned and multiple agents are unable to provide me with any information on this at all. It's impossible to talk to a human except through a chat window, and they hang up on you as soon as you ask a question. I've only been polite and patient with them, but it seems like I'm at a dead end.”

Helpful Report

Posted 3 years ago

“I cannot recommend Ebay to sell as a small seller. The fees do not make it worth your time. If there are any problems as a seller or buyer, Ebay does not offer any help or problem solving. After selling many items, the problems out weighed the value”

Helpful Report

Posted 3 years ago

“I Have been using eBay for about a year now for selling and buying and when I have to talk to customer service it's kind of a pain as they sound like broken records stuck on "im sorry". Until today, this guy Fabian and another assistant who's name I did not get (best guess on spelling as it was a phone call) helped me beyond belief to the point I was baffled with how amazing the service was. They walked me through everything they were doing and explained it perfectly with alot of detail, apologized for inconveniences and for being put in hold for a minute while he contacted a different department for further assistance but DID NOT OVERDO IT!!!, checked back in on me while I was on hold like an absolute boss and even went as far as waiting for my response before abruptly interrupting me in the middle of my sentence as I have happen alot here. ALL PROPS GO OUT TO FABIAN AND WHOEVER ELSE HELPED ME TODAY IN CUSTOMER SERVICE YOU WERE BEYOND INCREDIBLE!!! EBAY NEEDS TO GIVE THESE ABSOLUTE G.O.A.T.S A RAISE OR PROMOTION ASAP!!!!! y'all definitely restored my faith in eBay customer service and if you guys happen to see this you gotta know your the best customer service reps I've had the pleasure of working with in years as nobody nowadays has respect or a spark of life like these guys had just apologies, depressing and aggravating conversations mixed with let downs. AGAIN FABIAN AND THE OTHER GUY ARE ABSOLUTE G.O.A.T.S OF EBAY CUSTOMER SERVICE!”

Helpful Report

Posted 3 years ago

“I had a terrible experience as a seller. I sold an item internationally using ebay international shipping and ebay somehow put a wrong destination on the label and thus sent the item to the wrong address. Unsurprisingly, the item was never found and ebay, conveniently refunded the buyer charging my account! I called 5 times and every time it took them only a few minutes to admit that it was Ebay's fault, not the buyer nor the seller. However, they never refunded my money which is really unfair. I vowed I will never use ebay any more. This is not how companies should do business.”

Helpful Report

Posted 3 years ago

“Many have mentioned the new payout system called "managed payments" in the reviews. I cant express how frustrating it was to have them HOLD my funds on 1st 40 sales while they "evaluate my performance" I been on eBay since 2003 or 2005 and they told me the reason was so "buyers could gain confidence", if you have auctions end on Friday, money won't hit your bank till Tuesday at the earliest, when I ended auctions on Wednesday, I still wasn't getting MY money till following week. Ebay got paid, item delivered and I'm paying bills with credit cards. Very wrong! Ebay has lots of policies that hurt and honestly scare seller's, when you ask specific questions they read policy instead of answering. I'm a new seller, I had plans to be full time but I can't trust ebay representatives. Some examples are ebay screening system to get a supervisor has me on hold going back and forth explain why I need supervisor, they put or transfer calls to teammates that aren't supervisors, this leads to more calls and days consumed with no resolve, then reps make comments like "thanks for calling again" It's impossible to know what to expect, ebay has told me a few times to "act professional". In 2 separate calls I was told 1st that I was lied to, a second rep told me that ebay wasn't going to help. Professionalism? I don't think the problems that exist on ebay are necessarily the buyers or sellers fault, the problem is the note taking amongst ebay employees that not only decide your dispute but this note taking system affects how your call experience will be. They refuse to stop unwanted communications, when the communications are threatening and vengeful. Notes on the account that favor the buyer are somehow lost while the notes to waste our time are being mentioned or referred to during call. They don't listen. They're aggressive, extremely combative and they "won't help" My 1st call as a seller turned into about 3 hours over 2 days with no resolve. There's never resolution, they actually blame us for calling, they make things worse then blame you”

Helpful Report

Posted 3 years ago

“Ebay, along with shoppers, deals with money fraud from merchants. Does not solve problems. The product is even sent to the customer with a tracking number, it gets stuck in the customs of the respective country. Ebay simply refunds the buyer.”

Helpful Report

Posted 3 years ago

Ebay is rated 3.1 based on 4,080 reviews