Ebay Reviews

Name: Ebay
Rating: 3.09

3.1 Rating 4,076 Reviews

53 %

of reviewers recommend Ebay

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Metrics

3.1

Based on 4,076 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Ebay 1 star review on 26th November 2024

140

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dear Ebay, redeem yourself speedily or you will no longer be in business. Too many complaints are against you. Most Asian and Middle Eastern countries would have you imprisoned. Perhaps you should temporarily shut down, reach out to your long-standing offended customers. Normally when reading reviews you will see one good one bad one good one bad but, with eBay I haven't seen a good one yet.”

Helpful Report

Posted 3 years ago

“Ridiculous fees. I understand the purpose of fees and do not disagree with them. However I do disagree with the lack of transparency at the beginning of the selling process in regards to how much you will be charged at the end. eBay needs to be clearer and more open with its sellers about their high fees, it's only fair business.”

Helpful Report

Posted 3 years ago

“Chalk it up to a lesson learned. I ordered a Toro Dual Action 22" Electric Hedge trimmer from shtwhit0 on May 13th.. I received an order confirmation, my credit card was charged and that's where the world stopped. I never received a confirmation that the item was shipped, the seller did not respond to my messaging. Ebay has not responded to my requests. I never received the item, I am out money. Of course it is not covered by the money back guaranty. I will never use this site again!! The site is cumbersome to use. No customer service and all that I can say is Buyer Beware!!”

Helpful Report

Posted 3 years ago

“I'm so fed up with ebay, Those guys are a multi billionaire company and can care less about us small business. They have no loyalty to us sellers even though I've been a perfect member for over 15 years. First I was forced to settle this false buyer's remorse case even though the buyer had zero evidence. So I figured it out, taking a huge loss (basically scammed by the buyer). ebay forced this the buyer had zero evidence.. Technically, the item sold for $1500 less since I sent him a $1500 refund but I still have to pay ebay a % of this? They claim it's their policy. I already lost $1500 on this false claim. ridiculous!!!!! Thanks for nothing ebay. BTW there are many more p2p sites now with lower fees that support both buyers and seller. DONT USE EBAY!”

Helpful Report

Posted 3 years ago

“eBay went from bad to total s*it in last few years. Whoever read this, please look for an alternatives to sell&buy items somewhere else. In UK I suggest we all use either ebid or even better ebuygumm website. Or gumtree as last resort. Ebiygumm.co.uk accept sPayPal payments and PayPal protects buyers and sellers from scammers etc. EBay has stopped using PayPal and I had cases when eBay refunds my money to the buyer with no proof, very unfairly. eBay is NOT protecting sellers anymore, all they care is making you forget about it or they will tell to go to police. eBay recently required any seller to upload high resolution legal document to know where you really live and how you really look. They say it's because of extra security. That's nuts. That's invasion of my personal data. any talented hacker at favourable time can exploit and steal all that data from eBay and it can end up in criminal hands. Which means they would know how you look, where you live and how much you sell or buy on eBay. That's super unsafe. eBay is beyond mentally disgusting and they customer service is beyond delusional at explaining anything. I am genuinely seriously planning to create an app&website to outcompete eBay and Amazon. They got greedy and useless. Just think how much profit they make and how badly they treat their users and how badly Amazon treats their workers. Enough is enough. Time to compete who is the best and let's let's potential buyers&sellers decide where they want to sell and buy. And by the way, when I create my app, I will be accepting PayPal and no one ever will pay more than 1% of the value of what is sold on my platform. I will be using flutter programming framework. Please look out for me on Kickstarter or gofundme.”

Helpful Report

Posted 3 years ago

“I'd give ebay a negative review if that were possible. In all of my over 70 years I have never encountered a company that is so poorly organized. Their day-to-day working processes are 100% designed to prevent you - the customer - from reaching them and obtaining assistance. They hide behind various techniques they require you to use such that you are almost certain you'll never reach anyone who can help. It's a shame that in another 10 years they simply won't exist because no one will want to use their service.”

Helpful Report

Posted 3 years ago

“I have tried several times to resolve an issue with receiving payment from EBAY for an item I sold almost 6 weeks ago. There is no customer service, no help forthcoming. I have come the the conclusion EBAY is purposely avoiding resolving the situation to hold on to my payment. My advise is to Avoid setting up an EBAY account, I feel like I have been scammed. From the reviews I am reading a lot of other people are suffering at the hands of EBAY”

Helpful Report

Posted 3 years ago

“Charged for a product I did not buy. It wasn't on my watchlist, and I received no invoice or proof of purchase at all-- only a deduction on my Paypal. Finally found a rep on the phone at Ebay and they said the ISP of the fraudulent purchase matched the ISP for all my other purchases. So. They won't do anything. OK- but why no invoice? Why did it go through Paypal but was shipped to an address I haven't lived at for 4 years? Paypal never ships to that old address. Why does it show as purchased on Aug 2 but doesn't show up on my list til Aug 3. It doesn't add up at all. This is a KNOWN issue-- even their help webpage mention "purchases I did not make." but once that happens, no protection. Something's going on in their system, probably in their mobile app, and they refuse to admit it.”

Helpful Report

Posted 3 years ago

“Ebay has become a scam on every level for both buyers and sellers! They have been holding my money along with others whi are locked into their little Managed Payments scheme! We have posted you tube videos of our attempts to get answers as to why when we complied with all their hoops they make you jump through why they still refuse to give our payouts after a month of holding our money! They also illegally tax customers and take some of the tax money for themselves! Ebay needs to be stopped and shut down for good! Horrible company and just an atrocious place to deal with! Good Luck if you are gonna waste your time messing with EBAY”

Helpful Report

Posted 3 years ago

“It has become practically impossible to continue selling on Ebay, we are forced to suffer every day scams and abuses by some buyers and Ebay does not defend us at all and does not even listen to you, this is not fair, we pay ebay and they abandon it, this mainly on ebay UK are practically absent”

Helpful Report

Posted 3 years ago

“GoodBye Ebay Been using ebay for 10 years and loved it now with all the FEE changes ill never use it again. Why on earth do they think we will give them our Bank Details when there are other auction sites that we can use with paypal and many of them are even FREE. These new changes are a Big Mistake Ebay and you are going to lose LOYAL Long time users/customers like myself, Talk with PAYPAL and let us continue to make transactions like we have always done, Its not to late.”

Helpful Report

Posted 3 years ago

“Have problems with a seller and eBay refuses to get involved, very disappointed with the poor customer service from their agent, she keeps giving excuses instead of solutions! Darn tried of garbage customer service! We won’t be back!”

Helpful Report

Posted 3 years ago

“Bought a `Walks Map`, I think! Say I think because I dont know if it will arrive. Immediately after purchasing I was emailed by Ebay ref suspicious activity, and banned from ever, I mean EVER using Ebay. I've absolutely no idea why. I paid by Credit Card, no problem there, never EVER had a problem paying with it. Genuine home address given. Map purchased is an Ordinance Survey Map. I have password, last used a couple of years ago. I don't sell on Ebay, so, Ebay, what is YOUR problem?”

Helpful Report

Posted 3 years ago

“I don't know any English words to express how DISAPPOINTED I am with EBay's Customer (No) Service. The return shipping label I requested, (they said) could not be processed for me to download and print. I spent at least 45 min going in circles ... they said they could not find anywhere that I purchased anything in the lst 30 days, what? They said my password was incorrect! So much more, but I've already usurped too much of my time w/them.”

Helpful Report

Posted 3 years ago

“Ebay is probably one of the most unprofessional and unorganized co.panies I have ever worked with! I have worked at a corporate level for some of the largest companies in the world and this place is a joke! I have been using them for years as side income. As of lately they began holding money for no apparent reason and still owe me quite a bit of money. They illegally tax sellers and buyers whilst taking part of that tax money (The IRS is launching an investigation into their finances) and they give the sellers no account for the money they take. Ebay is now fraught with thieves and sellers are leaving them behind! EBAY is absolutely done!”

Helpful Report

Posted 3 years ago

“They suck awful avoid a corporate monopoly don't care what so ever only out for shareholders!”

Helpful Report

Posted 3 years ago

“What is with having to send trainers for authentication I just want the shoes I purchased, not have some mug tell me what I already know with an eight day delay which I’m sure is driving the seller insane as well as me. With added managed payment delay hopefully the seller will get his money before the end of the year and me get my shoes. eBay lost the plot”

Helpful Report

Posted 3 years ago

“Immoral company who I will no longer touch with a bargepole and strongly advise other sellers to use a different platform.”

Helpful Report

Posted 3 years ago

“To EBay CEO, Please read and research this. I think you will be shocked about the center…. re: item 184809489803 Your Las Vegas authentication center is a plain joke. PLEASE read the response that I got back on the Louis Vuitton case that my wife’s sold. The response was not even near correct on the condition of the case. The buyer even wanted the case after she read your report. She saw the pictures and that’s what she wanted. I agree with having it authenticated. But to nitpick the condition is no right. Also the case shipped back to me was improperly packed. Leaving the mirror loose inside the case was wrong. It could’ve damaged the lining inside of the case. I look forward to your response.”

Helpful Report

Posted 3 years ago

“Why are we still allowing eBay to operate without any action to be taken against this fake platform? Why the UK government has never ever examined how eBay is functioning and how are they dealing with vulnerable citizens? Is it because eBay is a multi billion dollar platform like fakebook? Can they not be investigated at all? Can the uk government not have any heart to think about the weakest who are using this useless platform? Why? Okay. I’m not important. It’s not a problem. As I’m a tiny drop from the sea. But please understand eBay is a place where you can sell or purchase fake items with No fear of anyone ever examining items. eBay should have been shutdown, but this will be an impossible task. They have money and resources to fight anybody who may make eBay accountable. I’ve said enough. I have no energy left to deal with eBay anymore”

Helpful Report

Posted 3 years ago

Ebay is rated 3.1 based on 4,076 reviews