Ebay Reviews

Name: Ebay
Rating: 3.09

3.1 Rating 4,076 Reviews

53 %

of reviewers recommend Ebay

Company Reviews

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Metrics

3.1

Based on 4,076 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Ebay 1 star review on 26th November 2024

140

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love buying and selling items on eBay.”

Helpful Report

Posted 3 years ago

“I ordered some t-shirts from ebay, the last order I had placed, I didn't get 3 of the t-shirts because of fraudulent sellers, I got my money back, but then the last order I placed with ebay again, the same thing happened, I didn't get 3 of the t-shirts I ordered again, ebay doesn't check the sellers on they're site, they have way too many fraudulent sellers, these people do everything, false tracking numbers, just plain never ship the item, and the worst part about it, when a seller provides a false tracking number, eBay doesn't even remove the seller from the site, so this kind of thing happens to different customers, that's a bad way to do business, you never know if your actually going to receive a order, or get scammed, I don't trust eBay anymore, and eBay isn't doing a thing to get rid of the fraudulent sellers, they let them stay, so the sellers can rip off other customers as well, I won't order from them again.”

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Posted 3 years ago

“Was robbed by an out of country seller. Sent back a defective product and since USPS could not track it all the way I was never refunded. Seller walked away with money and item. Buyer protection?? BS!!! I've been buying from eBay for 18 years... This has happened twice, will not happen a 3rd. I will NEVER buy from eBay again!!”

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Posted 3 years ago

“First of all, the associate, Dina, hung up on me without saying anything. It was totally rude, unprofessional and my issue was not resolved. The two issues I had that I needed to be sorted were not addressed, resolved and I am totally unhappy. The Funds Availability Program is not clear in any seller setup, and is not communicated in my dashboard. I only found out about this program by calling eBay support and even then the support team members did not know why my funds weren't being released. This is a really frustrating lack of clear expectation setting and communication by eBay.”

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Posted 3 years ago

“I bought a sports card 'buy it now' ebay, on 12/12/2020 . I waited about 10 days, never got any notice that is shipped. On 12/20/2020 I received a message from the sellers id that said 'My father (the seller) was going to get out of the hospital on Monday but he will not be getting out until Wednesday.' I responded 'No worries'. Because it was a round the holidays I waited another 3 weeks and never hear anything. Sent a message to the seller and didn't receive any response. I called ebay and they said oh sorry it has been more than 30 days you can't get your money back. So for being kind I got screwed. Thanks ebay!!!!”

Helpful Report

Posted 3 years ago

“My husband and I sold a something on Ebay and they took way more compensation and we never received our money. Customer service was terrible and one of them even threatened to ban my husband from ebay because he asked for the”

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Posted 3 years ago

“I have a dispute and cannot login to take the steps they recommend. I changed my PW and still cannot log in. Forget about reaching a live person! Ever6 time I call and try, the recorded message ends up hanging up. I will NEVER order from this site again. I was scammed.”

Helpful Report

Posted 3 years ago

“I sold something a month ago and still have not been paid by ebay, I mean why would they pay me? They are earning interest on my money. They also took £500 from my bank account they set up a direct debit without informing me. DO NOT SELL WITH THEM.”

Helpful Report

Posted 3 years ago

“WORST SITE EVER WITH NO ONE TO RESOLVE ISSUES, ITS A MACHINE AND IF IT DONT UNDERSTAND YOUR PROBLEM YOU GET BANNED... AMAZON IS SO MUCH BETTER AND YOU CAN TALK TO SOMEONE!!!”

Helpful Report

Posted 3 years ago

“After 20 years as a loyal customer and never once received negative feedback I have been banned for LIFE. No idea why, no explanation or appeal process. I believe current management are focused on selling the business and the some malicious individuals in “customer support” have been given unchecked powers. R.I.P eBay.”

Helpful Report

Posted 3 years ago

“I purchased a phone, was not as described in the ad, I started the return process. The Chinese seller would not provide a return shipping label, I paid for the return shipping, it has been over 2 months and the seller has not refunded me the shipping cost, even after over 20 messages asking for the refund.”

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Posted 3 years ago

“Ebay please stop using BlueCare express as a carrier , they care about nothing, horrible service.”

Helpful Report

Posted 3 years ago

“Was a Canadian Seller for 20 years. Slowly over the years they took protection away for sellers, we were forced to sell in Canadian dollars (even though our suppliers sell in US no matter where they are located) and a result was in no way could we compete with other US or world sellers. We no longer could leave negative feedback for nasty buyers. Ebay is now 75% China sellers. The fees to list, fee for your store, the fees to sell - then paypal fees - totally ridiculous platform now to sell.”

Helpful Report

Posted 3 years ago

“OK firstly I pay with pay pal for my money protection. Why do I do this in all my goods I have orded I have never received the correct items or had them deliver under 3 months of waiting this is the the only way I trust most company's plus you can never contact the seller after you have paid h.”

Helpful Report

Posted 3 years ago

“Horrible customer service, lack of respect for buyers. I was on ebay for 11 years with 917 positive feedbacks and they suspended my account out of the blue. They cut me off of the transactions and left without info about my purchases. Also, they did not refunded me money which was in credit. To sum up, being loyal buyer in ebay is not respected by them. Their customer service is more than horrible. They name ebay as a 'community', while it is just a selling/ buying platform. Very upset how they treated me after all these years. Not recommend. Also, when you sell on ebay they take 10% from the postage cost, which is just postage, the seller does not earn money sending the item !!!!!!!!”

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Posted 3 years ago

“They are fast, and i am happy for their service”

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Posted 3 years ago

“Fees are insanely high - how you can you justify the insane cut you take??? Also they have dishonest advertising practices. I hope Facebook marketplace, Amazon and others replace you very soon.”

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Posted 3 years ago

“New payment scheme that avoids PayPal is making me furious. Over a week to get paid. Absolutely awful website. Really gone downhill. Like millions of others,I'm closing my account. Also Absolutely full of chinese scam artists selling substandard goods, even when you set the default to UK items only, these items still appear.”

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Posted 3 years ago

“great nothing”

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Posted 3 years ago

“Been over 2 months since i have returned an item and have not received the refund. Been promissed every single time that in 48 to 72 hrs i would be receiving the refund of that we have emailed the back office and in 48 hrs you will have this sorted or Leave this with me i will be the one in charge of the case and will get this sorted and so on and so forth. Every single time i have allocated more than 48 or 72 hrs ( usually double the time span so that this gets sorted and it did not )”

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Posted 3 years ago

Ebay is rated 3.1 based on 4,076 reviews