Ebay Reviews

Name: Ebay
Rating: 3.09

3.1 Rating 4,076 Reviews

53 %

of reviewers recommend Ebay

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Metrics

3.1

Based on 4,076 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Ebay 1 star review on 26th November 2024

140

Anonymous

Anonymous // 01/01/2019

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“This is not the place to do business”

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Posted 4 years ago

“im a seller up to 5 years im fed up with continuations auto returns and false customer claims, forcing sellers to pay for a label to ship back with ebay automatic accepts returns then forced to give a refund even if there is nothing wrong with the item, it really is not a safe place to sell anymore with there automatic system and the ebay will mostly side with the buyer its not worth the time and effort anymore for me to sell”

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Posted 4 years ago

“I sold a new Honda exhaust system on ebay and the buyer sent back an empty box. Ebay the over drew my account $250 costing me $40 in overdrafts. After many failed attempt to contact anyone who didn't speak German their was nothing they could do. I contacted PayPal and finally got through to someone who helped so ebay=useless Paypal=responsive.”

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Posted 4 years ago

“Every 2 or so years when my husband and I upgrade our electronics, I sell the old ones on Ebay. I'm always very honest, take several pictures and triple check to make sure the phone is in good working order. I sold a Note 8 on Ebay. The woman received it, said she was happy and gave me positive feedback. A week after she had it. She said that Verizon rep told her it had ghost images, wouldn't charge right and couldn't be activated. NONE of this is accurate. I carry insurance on my electronics and they actually have a warranty on them. If ANYTHING was wrong such as charging...it would have been replaced for free. Ebay automatically approved her refund request and I haven't even received the phone back as of yet. Where is the seller protection? I will not utilize Ebay for selling or buying. I'd rather do business locally.”

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Posted 4 years ago

“Ebay does NOT back the buyer! A seller gets your money then ships (or says they do) at their leasure....give me a break!!!! Ebay states they cannot back a thing until the seller is given the opportunity the rectify a problem.....PROBLEM IS THEY DON'T CARE TO SHIP!!!!! Ebay sucks and that's a fact!”

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Posted 4 years ago

“This company sucks. I had a buyer who made a false claim , eBay didn’t even asked me any details, they took the money from my PayPal and refunded to this buyer. Really disappointed”

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Posted 4 years ago

“Ebay and it's sellers are thieves”

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Posted 4 years ago

“I ordered 2 oz of Teff grain from a seller by the name nobeanstonight (should have known better) on or about February 14, and have not recieved the grain and have not recieved help or a refund from either ebay or the seller. I can't message the seller anymore, paypal has no record of the purchase though it shows in my bank account. Some would say, "it's only eight dollars!" But it's my eight dollars. I will not be doing business with Ebay in the future. Sticking with AMAZON, whom I've never had this problem with.”

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Posted 4 years ago

“Are you a honest and just a regular privat seller? Stay away from e-bay, you have been warned. E-bays rules are so biased and harsh, you will end up loosing both the money and the item you sold. Ebay rules for sellers are scamers paradise. I got ripped off my coat, my money and my time. There are unscrupulous buyer who open a claim directly with eBay, like in my case, who it issues an automatic refund without any evidence from me being considered. I wrote dozens of emails to ebay customer service, prove the fraud,but nothing happens.The buyer is under ebays lavish "buyers protection" and she knows that.”

Helpful Report

Posted 4 years ago

“Are you a honest and just a regular… Are you a honest and just a regular privat seller? Stay away from e-bay, you have been warned. E-bays rules are so biased and harsh, you will end up loosing both the money and the item you sold. Ebay rules for sellers are scamers paradise. I got ripped off my coat, my money and my time.”

Helpful Report

Posted 4 years ago

“I was scammed on shipping address and thus my camera did not got to actual buyer. It appears I am out $950! eBay cannot do anything about it according to ebay phone person. As a result I will be cancelling my eBay account once the issue is settled. Please beware of address scams if you are selling an item on ebay.”

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Posted 4 years ago

“eBay encourages customers to leave feedback so it'll be a safer community. But what sellers can do is just call eBay and ask the negative and neutral feedback to be removed. Just how the seller @wisconsinvintage312 did. What's the point? They just want the money.”

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Posted 4 years ago

“They don’t back the buyer seller sent something saying it was ups but had no ups letter. Called eBay when I found out ups couldn’t find my package stayed I had tried to reach seller but had gotten pretty flakey responses asked eBay to look into it for seller should tell them what happened if seller wouldn’t respond to me. eBay said they don’t do that. I won’t shop with them again because of it”

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Posted 4 years ago

“Too many fake customers on eBay . eBay service team not helpfull for eBay sellers . I don't like to do business on eBay anymore.”

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Posted 4 years ago

“This website sucks. I bought hand sanitizer then the seller removed the item. I asked them for canceling and they said they will send me refund. I was waiting and they did not refund to me. I kept contacting and contacting them but no answers from them. I lost my money. Such a fraud”

Helpful Report

Posted 4 years ago

“I’ve always had quite a neutral opinion on eBay. Today, however, I filed a complaint about a purchased item that was removed from my orders. Not an hour had gone by before I got emails from both eBay and PayPal saying the full amount including postage were being refunded back into my account. I am so impressed with the service.”

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Posted 4 years ago

“They won't post my reveiw and am not able to post it doesn't work.”

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Posted 4 years ago

“eBay apparently don’t like allow people to ask for money outside of there site, but when pointed out a buyer was asking me to send them money. This was ignored and I was told I should try to resolve the issue with them directly”

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Posted 4 years ago

“I did not sell anything on eBay until last month. I have three pairs of high quality bookshelf speakers. All of them work perfectly. Since I want to downgrade my house to a smaller one, I decided to sell one pair of these speakers on eBay. Before I put them on eBay, I tested all of them. They sound in excellent condition. When they were sold, I packed them in the original factory packing materials to protect them. Several days later after the buyer got my speakers, he emailed me for return request and claimed my speakers did not work properly. I turn it down because I stated it clearly on eBay “NO RETURN”. Then eBay notified me that I should fully refund the buyer, otherwise, eBay would draw the money from my Paypal account to do the refund. I called eBay manager about my story that my speakers were in excellent condition when I shipped them. The buyer then sent me a photo that showed the disassembled speaks. I told eBay his disassembly made it impossible for me to accept his return. eBay manager insisted that I should fully refund the buyer no matter what. I asked him what protection eBay sellers got when we have this case. The manager replied: the sellers do not have any protections from eBay. If buyers ask return, sellers have to take the return and refund the purchase price including shipping fee. Finally, eBay drew the fund from my Paypal account without my permission. The seller got the full refund, plus kept my speakers. eBay thinks it makes money from buyers not from sellers. So eBay tries to do everything to please buyers on sellers’ expenses. I am very suspicious that the buyer replaced my good speakers with his damaged ones. Then claimed they are not working, wanted to return. One of eBay customer service people suggested me if I want to protection I should fully refund the buyer and have the buyer keep my speaker. In this way I can have a good rating. That is ridiculous to me. I lost my pair of speakers, lost $100 shipping fee. Now I have to have the buyer keep my speakers for a good rating. That is eBay protection for sellers? Before you want to sell anything on eBay, think twice. 1) There is no protection for you if the buyer wants to return no matter what condition your item suffered: he abused it, or damaged it, you have to refund fully. 2) If you think eBay can help you to solve the problem like this, you are wrong. eBay just draws money from your paypal account without your permission. Again, you have no protection from eBay. I am thinking if this is the case, why eBay has a NO RETURN tag for seller to use? What is the point from eBay? The only thing I can do is to close my eBay account and Paypal account. I will not do any business with people who treat me unfairly, or make money from me and come back to bite my hand that feed it kindly.”

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Posted 4 years ago

“SUCH A STUPID SITE ! NO CUSTOMER SERVICE !!! SELLERS APPARENTLY PAY FOR RETURN SHIPPING??? ARE YOU KIDDING ME ???”

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Posted 4 years ago

Ebay is rated 3.1 based on 4,076 reviews