Ebay Reviews

Name: Ebay
Rating: 3.09

3.1 Rating 4,080 Reviews

53 %

of reviewers recommend Ebay

Company Reviews

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Metrics

3.1

Based on 4,080 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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142

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Talentless ahole capitalist scammers, business model to a create platform whereby they can exploit the hard work of honest buyers and sellers. Constantly pushing up their fees for doing nothing, how much longer can they get away with it? DONT TRUST EBAY!! wolves in sheeps clothing they only want to get their greedy mits on your money anyway they can, and then they'll excuse themselves by quoting you their 100 page T&Cs as if that makes it ok. Evil little shits make any excuse to take your hard earned money that they do Fall to get”

Helpful Report

Posted 3 years ago

“as a buyer for two decades ebay I am disappointed to inform that eBay has become harder to contact and harder to receive help and satisfaction from his customer service. this year 2021 I had three problems and Ebay did not make it right. I strongly believe that they made ethically wrong choices the way they handled it. he stated again and again “the computer will not let me do anything“ “There’s nothing I can do” they were a stone wall there in the wrong. I have lost money on each of the transactions. i can no longer trust transactions with ebay.”

Helpful Report

Posted 3 years ago

“I got the 3 free auctions and they blocked my selling account for no reason... "You bought, now sell with max £1 selling fees Make room for your latest buy! Up to three listings. Ends Thurs.*" "You're not eligible for this promotional offer because your selling account is suspended." Should I think this company is full of scammers?”

Helpful Report

Posted 3 years ago

“I have an eBay account for 10 years, when a seller makes a mistake about what you ordered or charges you but the order never arrives. It is very difficult to get your money back. It is not clear how to seek help. You have to be willing to waste your time and money. the process begins with writing to the seller. He refuses to acknowledge his mistake. You claim and ebay does nothing. It is difficult to find a way to claim. I think Ebay should protect the buyer more.”

Helpful Report

Posted 3 years ago

“Do not use EBAY....I recently made 1 purchase and they suspended my account right away for some reason. Now I can't return the item which was the wrong item in the first place. Again, do not use EBAY. You will lose our on money”

Helpful Report

Posted 3 years ago

“wow I wished I had seen all these comments what a change over time....I had money returned as I received a note bothered me they say I had cancelled my product so many times not true...Of course E Bay was in touch with me there answer was I cancelled This has gone on and on the one that phoned not the best by e mail heaps I have been with them years It has been a stressful horrid situation I have have all details in a folderI I have always received high comments a I was a buyer I am going to now close down I do not want anyone too contact me well it would be Customer Service they all seem to say the same.”

Helpful Report

Posted 3 years ago

“I ordered something on Ebay and didn't receive it. Ebay failed to stand behind the transaction and either refund my money or send another item. This is why I will quit shopping with this pathetic excuse of a company and stay with the Amazon giant or Walmart. At least they stand behind packages you don't receive. I would not waste my time with Ebay when there are others available like Walmart or Amazon who will stand behind their name and insure you receive your package. I'm out of money with nothing but a nasty seller trying to pin this on me. I was told to check with my neighbors when it supposedly was delivered to a post office box. Like really? I'm supposed to go door to door in a rural area to track down a package I didn't get? That isn't customer service...it's customer disservice, and I won't shop with Ebay again.”

Helpful Report

Posted 3 years ago

“Had an account for some time which I haven't used. Recently I wanted to buy an item, so my only activity on the account was asking the seller a question and then buying the item. Today I've received an email stating that my account was permanently suspended for posing a risk to the community. The "live" agent's answers were just as useless as the chat bot's, replying in copy pasted answers. They refused to let me know what exactly I have "done wrong" to earn the suspension. Bunch of clowns”

Helpful Report

Posted 3 years ago

“I sold my Cartier watch on eBay the customer says she does not want the watch so I accepted the return then the customer send me 10 dollars watch so I told eBay and they did not give me my money back. I end up losing my money and my watch.”

Helpful Report

Posted 3 years ago

“horrible first time using. bought a bike for $259 and guy sent me a mask like it was the bike. eBay not giving my money back like they said and would coach prior agent. im out $279 thank you ebay no Christmas for my kids!”

Ebay 1 star review on 30th November 2021

Helpful Report

Posted 3 years ago

“The new ebay is the worse site on line. They are now after your dollars through trickery and deceiving you with adding 5% to fees if they deemed you below some BS standard. Never ever Ebay.”

Helpful Report

Posted 3 years ago

“Openly facilitates fraud. Sellers are scammed all the time and eBay dumps it on the seller. I have been with eBay for over 20 years, with over 500 pieces of positive feedbacks from real people. My recent experience drove me from eBay forever. Here is how I was scammed... this can be used to also scam eBay. Yup these are directions to scam eBay, just like they tried with me. How to scam eBay: 1. Find something you want that requires freight. 2. bid and win or buy it now... and then pay with a credit card 3. The next day, through eBay, click the box that you haven't received the item yet. *(Duh, its the next day... doesn't matter) 4. Don't communicate with anyone! 5. When the item arrives on the truck because it's freight. Sign off with an "X" or another name than your own... just use your name and make it really hard to read. 6. Keep claiming you didn't get the item, even though you did! eBay will contact the seller for more info and all that... you just do nothing. 7. eBay will refund your money and try to collect the money from the seller. 8. Done you just got something delivered to your house or business that cost thousands of dollars for free. 9. eBay will spend all their time and effort going after the seller that never shipped the item. 10. Done!”

Helpful Report

Posted 3 years ago

“Ive been with ebay for 17 years with a 100% score of 3430 as a buyer and seller,an item was bid on at the start of novemeber which was a collection in person only(as in listing) it was bid on by an absolute player who then said he would send a courier which i declined(if i had adequate packaging and a box big enough i would have offered postage myself which i did not hence collection in person only) order then cancelled and refunded yet the buyer left me negative feedback and ebay are unwilling to help-THEY OBVIOUSLY DO NOT RESPECT OR GIVE A DAM ABOUT LOYAL CUSTOMERS AND THEIR CUSTOMER SERVICE SKILLS ARE USELESS AND RIDICULOUS AS THEY ARE ALWAYS READING FROM A SCRIPT AND DO NOT WANT TO HELP WITH UNJUST DAMAGING FEEDBACK”

Helpful Report

Posted 3 years ago

“Someone gave me a bad feedback for refusing to deal with them outside ebay. But ebay doesn't remove this feedback. My rating from1 00 percent dropped to 97. All years of being an honest user on ebay is not actually appreciated by ebay. I am deeply hurt. I just removed all my items for sale and with use other sites instead. Very bad customer service this is.”

Helpful Report

Posted 3 years ago

“Super bad website. Don´t ever consider registering yourself!!! They are cheaters!”

Helpful Report

Posted 3 years ago

“Don't bother with eBay. There are other platforms that are MUCH more customer friendly. Signed up to sell on eBay, setup my account, and it was suspended before I could do any business (this was a personal account). eBay would not tell me why it was suspended and would not reinstate my account. Terrible customer service - DO NOT BOTHER with eBay!”

Helpful Report

Posted 3 years ago

“Poor customer service,lost money and never received my item back. Absolutely rubbish please avoid this platform.”

Helpful Report

Posted 3 years ago

“EBay is charging sellers too much money, dont use them. Sell your items on Gumtree!!”

Helpful Report

Posted 3 years ago

“The customer service is horrible they read from a script when you ask them a question and never resolve the issue they keep saying all it’ll be reviewed in two days and that never happens .you ask to speak to a supervisor or manager and you’re not allowed to .I’ve been selling on here for 10 years I’m about fed up with it. and have 100% feedback as a seller. I listed crest white strips and their system flagged it as a prescription drug and froze my account for a week absolutely ridiculous. Yes they’re a big company but they should still care about their sellers and customers.Customer service is a joke.”

Helpful Report

Posted 3 years ago

“If an issue, all they have are articles to read, no human being to resolve matters. Seller's return address on package is domestic, but must return to an international address at far higher cost. NO obvious way to contact seller. I will never buy on e-bay again. Absolutely no human resolution of issues. Not good!”

Helpful Report

Posted 3 years ago

Ebay is rated 3.1 based on 4,080 reviews