Ebay Reviews

Name: Ebay
Rating: 3.09

3.1 Rating 4,076 Reviews

53 %

of reviewers recommend Ebay

Company Reviews

Questions

Metrics

3.1

Based on 4,076 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Ebay 1 star review on 26th November 2024

140

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've been an ebay buyer for years and ran into a problem with a seller. These are the lessons I learned: 1) if it says the product is in U.S., it's not necessarily true, product can be listed as U.S. but be coming from China or Pakistan, so you will have a delay in receiving it 2) sellers will not always refund your money and ebay will not help you 3) don't depend on the feedback from other buyers because sellers can easily have the negative feedback removed from their account 4) don't expect to be able to communicate with ebay customer service in english, you likely won't be able to understand them and they likely won't be able to understand you.”

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Posted 4 years ago

“Ebay is a scam company they lie and cheat the buyers. There Buyer Protection Plan is a fraud, as I am proof of it. I have to give one star but I really want to give -5 if allowed. No one to speak to on the phone, they never answer there calls. This company should be shut down by the Government for false advertising, for no buyers protection as they claim.”

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Posted 4 years ago

“Auctiondotcom sold us an item that was not as described, they did not want to help so I left negative feedback and surprise surprise eBay removed it the next day. Why? It was a selling lying about an item I purchased so why has the feedback been removed,? eBay sucks”

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Posted 4 years ago

“Seriously, if you plan on buying something from Ebay - take that money, save yourself some time/headaches and set it on fire because if you need to make a return, you'll never see that money again. I had one return which has been a nightmare and just sent back another item and fully expect to lose money again. Pay more but do yourself a favor and buy elsewhere !!!”

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Posted 4 years ago

“returned item--could not get refund---cannot get email of co which made item---horrible experience!!”

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Posted 4 years ago

“They just approve reviews they like not fair that the bad reviews don't get approved.. not buying there anymore”

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Posted 4 years ago

“FRAUD IS ALLOWED AND PROMOTED.RUN AWAY NOW. THIS IS SO SILLY. -00000000000 STARS”

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Posted 4 years ago

“I tried 5 orders, 5 times to purchase Vintage Original Diorella, but even though I specified that I wanted ONLY vintage Diorella, I paid for and received NOTHING that smelled like the Diorella from the 70's. One bottle had leaked all over inside the packaging. Just think this is not a reliable seller.”

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Posted 4 years ago

“If I could take away 5 stars I totally would!!!!!! NEGATIVE 5 stars FOR SURE!!!!! EBay provided an Ancient address for a return which now I lost money and product!!!! When I provided them with my address on two separate occasions including in the shipping box itself!!!! Ran by bunch of Unprofessional untrustworthy thieves!!!!!! I WILL NEVER USE EBAY EVER AGAIN!!!!! GARBAGE!!!!!!!!!”

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Posted 4 years ago

“I buy ebay plus and member with ebay for long time but today AirPods sale start at 5 pm i was waiting 2 minutes before it start when sale start i click on the AirPods they saying we need more info and then when its open there is no buy button only showing option is watch and then after 2 minutes its out of stock best way to charge people and making fool easily”

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Posted 4 years ago

“I have had very good experience with eBay. I highly recommend it, however I basically stay with US sellers. All my items come in a timely matter.”

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Posted 4 years ago

“Ebay customer service is nonexistent. Several calls to fix issues and they tell me to go to the seller. Ebay has the wrong information in the system trying to charge me return shipping when the seller acknowledges they sent the wrong item and Ebay should not charge for a return shipping label. Several calls with customer service (Over Seas) and no help. Corporate does not provide any upper-level assistance and apparently no oversight. I will be moving my business away from Ebay.”

Helpful Report

Posted 4 years ago

“I wrote a neutral feedback review for a product I had purchased. The item took 21 days to arrive after shipping so I said that in my review to let others know the shipping time. The seller was outraged that the feedback was not positive and was able to get eBay to remove the feedback. What good is the eBay feedback rating if sellers can alter it at will? The eBay consumers need to be aware that eBay FEEDBACK RATINGS ARE NOT ACCURATE. In another instance, I bought and paid for an item thru eBay and the seller never shipped the item. I contacted the seller repeatedly and was told it was shipped but I never received anything. I asked eBay for a refund on my account. Instead of getting a full refund, I was given a partial refund by eBay because the monetary exchange rate (US to Canadian) had changed between the time the item auction had ended and the time the refund was given. I have never heard of anything like this. If there is a discrepancy, the difference should come from the seller's account since they are the one who defaulted on the sale agreement. I contacted eBay and they refused to give me a full refund on my account. This is outrageous. How much money is eBay swindling from consumers doing this? BUYER BEWARE!”

Helpful Report

Posted 4 years ago

“I have two orders which were never fulfilled. I never received my items, neither refund nor customer service. The website is a fraud completely.”

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Posted 4 years ago

“Your help centre is an utter joke!!! No human has looked into my issue as it was all stated in my comments on the case and anyone with a brain cell could see what happened! I received my items weeks late and so In the meantime purchased a replacement from someone else, when I finally did receive the original order I asked to return it due to the fact it was late, and seller said ok and they had provided a returns label - they didn’t!!!! So I returned at my own expense and provided a photo of the Royal Mail receipt!!! You’ve closed this case as there’s no tracking number - there’s only no tracking number as I used the only method of sending back I could afford when it shouldn’t have been at my expense at all in the first place!!!! I’ve been waiting months for this to be resolved!!!! Awful (and non existent) customer service!”

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Posted 4 years ago

“I really like Ebay, the purchases I've made so far have arrived in a timely manner, which is great. Customer service and messaging are very good. I highly recommend Ebay.”

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Posted 4 years ago

“I really like Ebay, the purchases I've made so far have arrived in a timely manner, which is great. Customer service and messaging are very good. I highly recommend Ebay.”

Helpful Report

Posted 4 years ago

“I really like Ebay, the purchases I've made so far have arrived in a timely manner, which is great. Customer service and messaging are very good. I highly recommend Ebay.”

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Posted 4 years ago

“I bought a power supply for an old computer (2007) and several fans for the PC, from different sellers. All in good condition on arrival and well packed”

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Posted 4 years ago

“Ebay's new black background (dark theme) in its mobile app is absolutely worthless when trying to view listings or anything.”

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Posted 4 years ago

Ebay is rated 3.1 based on 4,076 reviews