Ebay Reviews

Name: Ebay
Rating: 3.09

3.1 Rating 4,094 Reviews

53 %

of reviewers recommend Ebay

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Metrics

3.1

Based on 4,094 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a toilet bidet and contacted the seller twentyone2020 and sent them photos per their request, and despite various email never get a reply from them, the seller waited for more then 90 days and obviously they knew I could not get in touch with eBay as by then eBay take no interest in my complaint because is over 90 days. I tried multiple times with eBay but to no avail.”

Helpful Report

Posted 4 years ago

“ebay is cancer without alternative, it is cool till you got scammed or banned without explanation”

Helpful Report

Posted 4 years ago

“Received fraudulent tracking number from eBay that stated package delivered yet when I called FedEx they informed me that number was not for me or my address. Impossible to call eBay to talk to so filled a automated complaint with eBay explaining all the details who then sent same tracking number again two days later again stating package delivered which it wasn’t even tho they had been told it wasn’t since they have your money they don’t care will have to call credit card to file fraudulent charge to hopefully get money back friends have told me of them having similar experience”

Helpful Report

Posted 4 years ago

“eBay cheated me out of $70 with indifference and stupidity. The short version is that I logged into eBAY, UPDATED MY MAILING ADDRESS, purchased an item, and they told me they would send it to an old address they had populated from elsewhere. I immediately informed them, and eBay said, we don't care, tell the seller. Their contact info for the seller was inaccurate, so I had to hunt them down. I found the seller and contacted them, and they said we don't care, we're going to mail it to this old address eBay supplied. I contacted the post office, but they said the shipper had not made available any means to intercept or redirect the package, even if I paid extra. The item was lost forever. eBay said the seller probably didn't see my message until after it was sent - but the seller replied to my message, which was sent within at most 20 minutes of seeing that eBay intended to ship my package to a wrong address rather than the one I had given them. They stole $70+ from me, and gave me nothing in return. Please never, ever try to buy anything from eBay. You will regret it.”

Helpful Report

Posted 4 years ago

“This company is a great scam artists company and they banned your account for doing nothing wrong government needs to shut them down now”

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Posted 4 years ago

“Worst customer service I ever received. To be exact I didn't get any customer service. Bunch of empty words and lots of nonsense. I issued wrong refund by mistake and ebay knew about it. Instead they chose to ignore it. Now the byer not only scamed me, he kept 2 refunds and ebay supported him. It makes byer (tonyf56) and ebay part of scamming group. They are all thiefs and fraudsters. I lost 2 items and 2 refunds. Buyer is not communicating and ebay just ignoring me.”

Helpful Report

Posted 4 years ago

“The buyer paid for the shipping eBay could not give me the right shipping label I asked for another shipping label and no response I lost a cell or I’m going to lose it you can’t talk to a live person it’s a lot easier to get a hold of the President of the United States eBay sucks”

Helpful Report

Posted 4 years ago

“I had a few minor problems but they were resolved. But due to a new seller's policy. You are required to allow Ebay access to a personal bank account. With identity theives. I don't want anyone having direct access to any account of mine.”

Helpful Report

Posted 4 years ago

“Can not contact anyone at eBay seller purposely sent an item that had car oil all over you could see that it had car oil all over it through the packaging you can smell it through the packaging eBay would not take care of this I did not get my money back.”

Helpful Report

Posted 4 years ago

“If I could leave a zero I would leave… If I could leave a zero I would leave five zeros. Dealing with eBay was one of the most frustrating and unbelievably corrupt companies I have ever experienced in my life. There’s absolutely no customer support- in fact you can’t even contact them. I basically sold an item to a customer who canceled the sale after it was confirmed eBay did not notify me that they had canceled it until after two days after I had already shipped this heavy item for $120. The shipping label that eBay was supposed to supply, did not work and I could not reach customer service. I was forced to spend an exorbitant amount to ship this item. Two days after I shipped it I received a message that the buyer had canceled the order then I received a notice the buyer was claiming the order the item was not working properly And requested a refund. I tried communicating with the seller but I feel that it was a scam from the get go. Basically if a buyer cancels an order after the seller ships, and then complains that the order item is not working properly the seller loses everything. This buyer basically stole my $1500 item and eBay did absolutely nothing to resolve the matter.I feel violated- I feel betrayed -I feel taken advantage of -I feel robbed. Do not work with eBay -they suck!!!!!!!!!! I communicated extensively with the buyer and eBay via messenger but was basically given the blah blah blah. I am out my item -I am out the shipping cost and I got nothing in return. The buyer got my item for free. This is unreal! Customer service number is disconnected! There is no human working behind the screens.”

Ebay 1 star review on 24th November 2020

Helpful Report

Posted 4 years ago

“IM BEING DISCRIMINATED AGAINST. TRYING TO FORCE ME TO GET THE APP AND TO USE PAYPAL. I HAVE OFFERS I CAN'T RESPOND TO. MAKING ME LOOK BAD DESTROYING MY REPUTATION AS A BUYER. SUSPENDED MY ACCOUNT WITHOUT NOTIFICATION NO TIME LINE! TRYING TO FORCE ME TO PAY BUY IT NOW PRICES. I HAVE 100%POSITIVE FEEDBACK! NO NONPAYMENTS! CANNOT COMMUNICATE!!”

Helpful Report

Posted 4 years ago

“This review is about selling on ebay- be careful, I have been a small seller for 10 years, a few items a year, but eBays newer policies make it impossible to continue. A buyer can return any item for any reason and the seller is stuck return shipping even on auctions clearly stated as no returns. I sold factory sealed new-in-box beats and the buyer opened them, changed their mind, and ebay gave them a full refund, charged me return shipping and on top of this, their affiliate PayPal charged me $20 for having a negative PayPal balance while waiting for ebay to "resolve" the issue. Very dishonest, debating whether a formal complaint with the better business bureau is worth my time. I will be closing my eBay and PayPal accounts.”

Helpful Report

Posted 4 years ago

“I normally buy from Amazon 85% of the time they're great they're fantastic so I bought a product from eBay never got it I complained to the seller for a week I call eBay they tell me I have to fill out a claim which I did now it gives the seller another 3 days before they get involved so now I'm waiting a week these guys suck never again will I do business with these clowns.”

Helpful Report

Posted 4 years ago

“I've been with eBay for 17 years, mainly as a buyer and with 100% feedback. I was scammed by a seller from whom I purchased a laptop who had zero feedback and it was never delivered. I eventually got my money refunded and I left the seller negative feedback. The next thing I know is that I've been suspended from eBay for life, no explaination whatsoever. I went into a live chat and the customer agent refused to discuss the matter and terminated the chat. Eventually I managed to speak to a human being who said he couldn't discuss the matter as it was final and I have no right of appeal, but it was to do with the laptop purchase. It's like dealing with Nazi's or a kangaroo court, you're guilty and we're not telling you what crime you have commited and you have no right to state your case. So I've been banned and the scammer is still there free to trade. Well it's your loss eBay, I shall take my business to Amazon where the majority of sellers are honest.”

Helpful Report

Posted 4 years ago

“After making an order, they cancelled my account permanently. No explanation was given, and I was not able to track my purchase, or get additional information. Customer service said they could give me no information, nor tell me anything about my order. The only thing they said was that if I do not receive the item, to call my credit card company. They are totally untrustworthy. Never will try using them again. It is clear why Amazon is taking their business.”

Helpful Report

Posted 4 years ago

“Been a power seller and ebayer, since first quarter 1998. Ebay started as a great venue, but through the years it changed for the worse. Limiting access of help is their first mistake, second their lack of knowledge of ebay predators, and senseless process to capture of shutdown even when police are involved. They let it continue so they can steal fees, out of greed. Every decade they make it harder and harder to protect and get fees back, until they nickel and dime you with time and fees, then the constant language barrier from their out of country customer service. These people do not care whether some American halfway around the world get service or not. Wake up Ebay”

Helpful Report

Posted 4 years ago

“I started selling on ebay to get rid of a milk glass collection. I was scammed by a buyer who would not send pictures of the damaged item I shipped her and they she asked ebay to step in even though I had been on the phone with them multiple times following exactly what they told me to do, but even though they knew that I didn't have what I needed for insurance, they told the buyer to send the shattered glass and unbroken items back in one box. When I called them because I wasn't able to get the insurance since the buyer didn't provide what I needed, and told them they were instructing the buyer to send back shattered glass with the unbroken part of the item, they told me it was not their problem and they would not help me. Fast forward to shipping the item. I changed the address on my account and even have a confirmation email stating that it was changed. They had the buyer ship it back to a past address. When I called them to ask for assistance, they told me that I needed to contact USPS even though I shipped the package to the buyer UPS and work with them to get it. Now I am out the item and the insurance money because eBay would not pay attention to my previous conversations before they sided with the scam buyer and have now taken the money out of my account to reimburse the buyer even though I don't have the package and even though I just spoke with them last night and was told they were extending the time to refund until I could get resolution for the lost package. If you are selling valuable items, do not use an ill reputed company like ebay as you will definitely be screwed by them. They make money off of the seller but treat us as we are the villians.”

Helpful Report

Posted 4 years ago

“Last month I sold an item that I admit was not completely cleared from my iCloud account. The buyer opened a case for a refund, I refunded the buyer and now the buyer resold the item to someone in Ukraine who’s been contacting me. I spoke with the buyer in Ukraine and they stated that they purchased the phone from a Ukrainian website similar to EBay. When I called EBay to notify them they stated that it was my fault for refunding the customer and that it was my duty to contact the customer because there is nothing that they can do. When I contacted the buyer, he lied and said that once he was refunded, he threw the phone away. When I confronted him about the new buyer contacting me, he just said that he was “sorry” but he contacted someone about returns and never got a response. Don’t sell or buy anything on the website, you won’t get the proper help if needed.”

Helpful Report

Posted 4 years ago

“This is a review based on being a seller for Ebay. I have been a seller on Ebay for about 2 years. I feel like Ebay helps more of the customer rather then helping both the seller and the customer. Many times I have come across problems such as packages not arriving and Ebay does very little for the seller even though the tracking number is there. If you become a seller be smart with where you ship your items. Always get insurance with your items otherwise you will lose money like I did and in turn can make working for Ebay dreadful. I started selling on Ebay for some side cash and although I am grateful I can't help but feel the customer gets special privileges while the seller gets left out in the cold. I feel improvement is needed if they want to match Amazon because Amazon is way better at helping both the seller and the buyer. Amazon might swallow Ebay at some point because Ebay is lacking many things.”

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Posted 4 years ago

“Ebay really has done quite well in COVID regarding being able to contact support for its sellers. The problem being that is all lost, all wasted if they are not supporting the sellers that sold 50,000 items (personally packaed every one by hand) and been with them over 20 years! When a buyer abuses an Ebay policy you can not then say ah yes we can see that's the case but we are going to make you personally pay for it - that's real abuse. You really after 20 years have not moved on your still operating in a Corporate bully boy way and the reason for that is because you can! And for that reason I removed 880 listings today and closed my shop - because I can - In fact it does not suit me at all in any way but otherwise I got to live with myself accepting you can cheat me and bully me because even though you know you are in the wrong you can do - disguisting absolutely horrible. You forced my hand because I otherwise feel I am accepting whatever even against your own policies you decide to throw at me and then you can treat me like worthless rubbish so you clearly tried and this time you can't, well not without some consequence. I hope this guides other people about how strongly your willing to support the policies you made up - In this case where you clearly know I'm in the right the policy is 100 percent worthless and you allow the buyer to abuse it at my expense. HOW CAN I TRADE WITH YOU - TELL ME”

Helpful Report

Posted 4 years ago

Ebay is rated 3.1 based on 4,094 reviews