Ebay Reviews

Name: Ebay
Rating: 3.09

3.1 Rating 4,094 Reviews

53 %

of reviewers recommend Ebay

Company Reviews

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Metrics

3.1

Based on 4,094 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT SELL ON EBAY AS A BUSINESS - We started to sell products all with no issues and fulfilled on time, no complaints and then the account was suspended for no reason - they were unable to provide the reason or reactivate the account but were quite happy to retain all of our money which in any other circumstance is theft.”

Helpful Report

Posted 10 months ago

“Agents all gave me incorrect advice in dealing with a customer who ripped the item I sold her (after the 30 days), they said I could remove her nasty negative feedback but then changed their minds, said it's her opinion. Will close my account after 20 years now, such awful customer service.”

Helpful Report

Posted 10 months ago

“I had my eBay account for 22 years. Recently my bank account was fraudulently accessed twice. Not from information on a debit card but from the banking information I provided for eBay selling payout. I just called an eBay representative and told him I wanted to delete my banking information and he was more than happy absolutely ecstatic to close my 22-year account.! That tells me there's an issue!. Speaks volumes to me. I had a 100% seller rating. That's all washed down the drain now!. You've been fair warned!. I would not even purchase anything from eBay ever again!”

Helpful Report

Posted 10 months ago

“Ebay is no longer what it used to be!!! I´ve been a regular vinyl record buyer on eBay for years but eBay is NO longer what it used to be!!! As a prove; many records sellers/shops have disappeared or stopt their business. Too expensive and not trustable anymore! A shame...”

Helpful Report

Posted 10 months ago

“I had a dreadful experience with ‘Hand Picked Threads’ and would never risk purchasing from them again . I am not allowed to appeal the sellers decision not to refund ( no reason given ) and my negative review has been removed from the site . No explanation for that either .”

Helpful Report

Posted 10 months ago

“I love ve eBay! I've bought hundreds of items through eBay, and sold a few things too. I've never had any issues with the platform, although I've had a few cases when the vendor failed to send me what I'd bought. But in every case, eBay refunded my money.”

Helpful Report

Posted 10 months ago

“eBay Rahul K. eBay Customer service” received a complaint in regards to an account hack the money was taken out of my account regardless of the proof of payment and the proof that my account was hacked. The money was not returned to me and my case was dismissed. I would just like to warn anybody linking their bank account cards to eBay and then seeking help from the customer services. This has caused a lot of distress.”

Helpful Report

Posted 10 months ago

“Awful service. They blocked my account after my first ever post! They didn’t even say why. I didn’t nothing wrong. I listed everything requested.. They said I cannot use the platform because my post was suspicious?? Like what.”

Helpful Report

Posted 10 months ago

“Restriction reason: High risk selling. I was selling 4 years with good account metrics and always shipped on time. Paid a lot as eBay fee, paid for eBay ads, accepted all returns. And one day on April 2024 they sent me suspension and blocked selling account and froze money. Hey eBay, what is going on??? Never will sell again there. we spent a lot of time creating good listings, had a lot of reviews but they just stop all things. NEVER RECOMMEND WORK WITH THEM. THE WORST PARTNER EVER.”

Helpful Report

Posted 11 months ago

“The ,money back guarantee it's a lie. I both and item , the seller possibly sanded the package 10 days after. The tracking shows as delivered I didn't get any parcel ,but eBay is not going to refund me the money , because I don't have proof that it was not delivered . Despite the fact that the photo of the delivery proof on the delivery company website clearly showing that it was delivered somewhere else .I actually was talking with eBay customer service were very rude customer service assistant was yelling at me that they see that the package was delivered close to my house and that is good eave as proof of delivery, and he disconnected the call .eBay don't care about customers ,and the money back guarantee does not exist. I don't recommend buying anything on eBay you will lose a money just like I did. eBay is not safe .”

Helpful Report

Posted 11 months ago

“This is the culmination of around 2-2.5 months of back and forth with eBay Customer "Service". I got scammed by a buyer after the buyer claimed he "didn't need an item" due to it arriving late (Thanks USPS!). He decided to keep it anyway & refused to pay. After several calls to customer "service" & chat sessions, I'm now being told today that, not only was my (Multiple!) requests for escalation never acted on, but now, since it's conveniently been a month since the last conversation (after I was told to wait!), there's nothing they can do.”

Helpful Report

Posted 11 months ago

“I wanted to by some small cosmetics items and they prompted me to open and account, then permanently banned me and will not say why. Customer service is horrible and I am being wrongly treated like a fraudster. I have used guest checkout to purchase occasionally in the past.”

Helpful Report

Posted 11 months ago

“I ordered a massage gun that stated it was new. A month into receiving it I find it will no longer charge or work. The seller and eBay say there is nothing they can do as I am passed the 30-day money guarantee. Effectively, I bought a massage gun on its last legs that was billed as unused for £57.99, and both seller and eBay refused to refund me.”

Helpful Report

Posted 11 months ago

“I decided to close my 13-year-old account after I didn't receive the item I bought and ebay decided in favor of the seller. I have never used ebay to buy an expensive item if the price exceeds 2k. Because you can be scammed and lose money at any time. In my understanding, their policy doesn't really protect the customer and their purchases.”

Helpful Report

Posted 11 months ago

“Called eBay requesting company status or LTD company or plc. They refused to tell me. I explained it’s for small claims court proceedings. I recorded the call for my protection. They refused on call to give info. Escalated to ombudsman. This costs them 750. If you have a complaint refer to the ombudsman. It’ll cost them 750. Make them pay for a change!!”

Helpful Report

Posted 11 months ago

“Told to wait 170 days to receive my funds! Created an account, sold two items straight away for around £250 in total. Now eBay are saying the funds are on hold and will be released in 170 days! The two buyers have already received the items and left positive reviews. How ridiculous.”

Helpful Report

Posted 11 months ago

“Still awaiting response to complaint. No response on here, twitter, or the numerous review sites. I’ll continue posting everyday sharing my experience until I get a response. Sold 800 worth of dj equipment. Told account on hold. Phoned up as wanted to cancel sell. Was advised on recorded call that all I need to do is register my bank account card. Did this with instructions over the phone. Then was rold id definitely get paid overnight after midnight. Tthis morning bo money and thebiter has my expensive equipment. Now told i have to wait a week out of pocket. No apologies nothing. Useless scam company effecient at taking their fees but incompetent at paying sellers. DO NOT USE EBAY. Will be escalations to finacial ombudsman.”

Helpful Report

Posted 11 months ago

“ARE YOU A SMALL BUSINESS? WANNA GET SCAMMED? WANNA BE EXTORTED? HARASSED? ARE YOU USING YOUR FULL NAME TO OPERATE? HOW'S AUTOMATICALLY PERMITTED DEFAMATION SOUND TO A LOVELY INDIVIDUAL LIKE YOU? LET'S TOP IT OFF WITH TANKING YOUR S.E.O. FOR ALL OF YOUR CURRENT AND FUTURE ENDEAVOURS WITH "NEGLIGENCE" (MALICIOUS INTENT) OF CUSTOMER AND SELLER SUPPORT!!! SOUND GREAT, SO FAR DOESN'T IT? BY THE END OF IT, WE'LL HAVE YOUR HEAD SPINNING WANTING TO KILL YOURSELF! NO? NOT SUICIDAL YET? LET'S TOSS IN A BROKEN LOOPED A.I. SUPPORT SYSTEM THAT ALWAYS LEADS TO AN EMAIL THAT AUTO-GENERATES ANOTHER A.I. RESPONSE!!! BRING YOUR INVENTORY! BRING YOUR CUSTOMERS! BRING YOUR LIVELIHOOD! WE'LL KILL IT ALL!!! :)”

Helpful Report

Posted 11 months ago

“only positive feedback for reliable cooperation.”

Helpful Report

Posted 1 year ago

“sellers get good neutral or bad feedback, where else can you see the character of the people you deal with?”

Helpful Report

Posted 1 year ago

Ebay is rated 3.1 based on 4,094 reviews