Name: Ebay
Rating: 3.09

“I purchased a bookshelf for $50 from amazingplace007 on Ebay. Days later I received a box of gelatin from Walmart. I called Walmart and reported a suspicious delivery. The representative informed me that someone ordered a bookshelf for $34.88 and was having it delivered directly to me. Because they didn't make the $35 minimum for free delivery, they added the gelatin. He asked me if I ordered from Ebay and said that there are some sellers who use this scam. The seller conveniently doesn't include the brand of the item because the buyer would recognize the Walmart brand. I started a return and contacted the seller who told me I could only have a partial refund. He also advised me NOT to use the shipping label provided by Ebay because I would incur extra fees when he further deducted them from my refund. I complained to Ebay and was told he couldn't do that. When I asked how their policy would be enforced, I was given no answer. They will not do anything. The call ended with the representative hoping everything works out well.”

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Posted 5 years ago

“Beware, steal from customers, sellers and buyers alike!”

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Posted 5 years ago

“Ebay and paypal. No coustomer service, and if you get someone you can not understand them. From now on its Amazon o ly way less headaches.”

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Posted 5 years ago

“Absolutely the worst customers service! As a seller I was calling to question the new practice of charging my customers sales tax since I am in a state that does not have sales tax. The first person I spoke to was "Glenn" he could give me much information other than a standardized speech so I asked to speak to a supervisor. "Peter" the supervisor go on the line with me. He was horrible to say the least. He spoke over the top of me, he was condensing and rude! I simply wanted to know who and when this tax issues was mandated. "Peter" went all around the issue and finally gave me the answer I was looking for...mandated by the Supreme court, only he couldn't say Supreme Court..he said Supreme Ruler. In his speech all around the issue he told me he knew what he was talking about and that I would need to get the details form my state tax expert (I live in Oregon and we do not have sales tax). When I pointed this fact out to him he got even more condescending towards me. As a seller, as a user, and as a 70 year old woman I resent my treatment by Ebay customer service. I may move over to Amazon in the future for my sales as I will not stand for this abuse form a company I do business with!”

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Posted 5 years ago

“Absolutely the worst customers service! As a seller I was calling to question the new practice of charging my customers sales tax since I am in a state that does not have sales tax. The first person I spoke to was "Glenn" he could give me much information other than a standardized speech so I asked to speak to a supervisor. "Peter" the supervisor go on the line with me. He was horrible to say the least. He spoke over the top of me, he was condensing and rude! I simply wanted to know who and when this tax issues was mandated. "Peter" went all around the issue and finally gave me the answer I was looking for...mandated by the Supreme court, only he couldn't say Supreme Court..he said Supreme Ruler. In his speech all around the issue he told me he knew what he was talking about and that I would need to get the details form my state tax expert (I live in Oregon and we do not have sales tax). When I pointed this fact out to him he got even more condescending towards me. As a seller, as a user, and as a 70 year old woman I resent my treatment by Ebay customer service. I may move over to Amazon in the future for my sales as I will not stand for this abuse form a company I do business with!”

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Posted 5 years ago

“EBAY FRAUD AND PRICE FIXING. I believe there are a few sellers in China that control the worldwide markets and eBay. They have sales and marketing agreements to inflate and control prices and disclosure/representatiions for ALL PRODUCTS on eBay. These people control everything including Ebays profits, shipping costs, listing fees, protecting sellers (not buyers). Ebay is owned by a few key individuals. The vast majority of the stock is owned by specific people with overseas companies. This is the largest fraud operation I have ever seen. I occasionally run into a honest person that have represented their items for a fair price including shipping. It’s virtually impossible. They have millions of items for sale under different linked user names. There are a few people in China, Russia and a few other countries that own Ebay, PayPal, the money processing company in Europe (I do have specific details) and I look forward to receiving your reply. They also control Ebay’s MONEY BACK GUARANTEE! There is absolutely no money back guarantee to protect buyers. EBAY HAS NEVER GIVEN ANYONE ON PENNY BACK. Ebay actually makes money on their guarantee. The only way is to catch a seller because they have agreed to my terms and conditions I SENT THEM BEFORE I PLACED MY ORDER. Then, if they say yes, you still have to go through Ebay hoops and wait. Ebay states there is buyer fraud on Ebay. I would like just one documented example. Buyers go through hell to attempt to get their money back. I’m sure it’s possible to abuse the system. I want one case? I have now documented over 1000 sellers and items that are fraudulent. I have reported items and sellers. To date I have seen no evidence of the “fraud protection department” doing one thing to stop fraud. I could go one forever. Waiting for a honest reply. Ken”

Helpful Report

Posted 5 years ago

“EBAY FRAUD AND PRICE FIXING EBAY FRAUD AND PRICE FIXING. I believe there are a few sellers in China that control the worldwide markets and eBay. They have sales and marketing agreements to inflate and control prices and disclosure/representatiions for ALL PRODUCTS on eBay. These people control everything including Ebays profits, shipping costs, listing fees, protecting sellers (not buyers). Ebay is owned by a few key individuals. The vast majority of the stock is owned by specific people with overseas companies. This is the largest fraud operation I have ever seen. I occasionally run into a honest person that have represented their items for a fair price including shipping. It’s virtually impossible. They have millions of items for sale under different linked user names. There are a few people in China, Russia and a few other countries that own Ebay, PayPal, the money processing company in Europe (I do have specific details) and I look forward to receiving your reply. They also control Ebay’s MONEY BACK GUARANTEE! There is absolutely no money back guarantee to protect buyers. EBAY HAS NEVER GIVEN ANYONE ON PENNY BACK. Ebay actually makes money on their guarantee. The only way is to catch a seller because they have agreed to my terms and conditions I SENT THEM BEFORE I PLACED MY ORDER. Then, if they say yes, you still have to go through Ebay hoops and wait. Ebay states there is buyer fraud on Ebay. I would like just one documented example. Buyers go through hell to attempt to get their money back. I’m sure it’s possible to abuse the system. I want one case? I have now documented over 1000 sellers and items that are fraudulent. I have reported items and sellers. To date I have seen no evidence of the “fraud protection department” doing one thing to stop fraud. I could go one forever. Waiting for a honest reply. Ken”

Helpful Report

Posted 5 years ago

“eBay is a bunch of thieves and some of the sellers are crooks! They don’t send the correct item or wrong sizes and refuse to send a return or get a refund! Then they never printed a shipping label for a couple items bought which sellers refuse to send so now I’m out about 200$ and received garbage that was not the correct size or sellers refusing to ship items taking my business elsewhere now! eBay doesn’t have no ones back only they want to collect the money!”

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Posted 5 years ago

“I wish i could leave negative rating for this worst website”

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Posted 5 years ago

“I will never purchase from ebay again. It seems that after purchasing an item, seller said shipping FedEx seller sent item Smart Post to address that I don't get USPS mail at, even after I told him my address was only for Fed Ex. The item is being returned to seller as address was marked my post office as undeliverable. Ebay sides with seller and seller has the item and my money! Awful.”

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Posted 5 years ago

“I will NEVER order anything for Ebay again! I order a gift for my granddaughter from gentleman-store and never received a tracking number nor the merchandise. I absolutely love Amazon Prime and the only reason I tried Ebay is because Amazon had sold out of the gift I needed. Well, you live and you learn!”

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Posted 5 years ago

“I recieved a email saying that my account was suspended so i tried to chat with a person from ebay i ended up talking with to and the last one was not helpful at all thwn i asked her what i did wrong all she said was that information is not to be released which really annoyed me in the end she said i could no longer use my email to log into ebay and i could not create a account again the she said she would close my account within 30 days and she would not delete my data and she kept saying that was final.”

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Posted 5 years ago

“Aucun bon commentaires Je déteste ce site maintenant”

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Posted 5 years ago

“I paid 200 pounds for a ruby earrings studs through eBay. I didn't receive it, but I did receive an email from eBay telling me that the item was delivered. I contacted eBay and one of their assistants told me to open a case. I did it, and one hour afterwards eBay sent me an email to say that my case was closed, because the seller said that the item was delivered and signed. I told eBay that I have CCTC at home, and I can prove that I didn't receive the item, but eBay ignored my CCTV and closed the case because the seller said that the item was delivered? I will close my eBay account as soon as I receive my money back. It has been incredibly stressful, and I am at my phone, in the last 30 minutes just to hear a stupid music and an automatic message saying that all their representatives are occupied. Is that how eBay deals with their costumers? Never again with me, I can assure you.”

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Posted 5 years ago

“Ebay does absolutely nothing to help customers. They even told me that. Ebay become a sham.”

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Posted 5 years ago

“20 year seller, screwed.”

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Posted 5 years ago

“You completely abandon your loyal customers. To allow 3rd party companies to make your policy is cowardly. I was a 20 year seller, stabbed on the back. Rot in hell.”

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Posted 5 years ago

“Ebay just lost a buyer. They sold me phones i paid over 200.00 for that couldnt even be activated an the seller his self was calling me out my name. I shipped the items back on a monday an didnt receive my refund until weeks out. I will never shop on ebay ever again.”

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Posted 5 years ago

“The item was a charger for a cordless drill from DLT Inc. It did not fit my drill. The eBay return process is difficult. I haven't ordered from eBay in a very long time because of past problems. NEVER AGAIN!!!!”

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Posted 5 years ago

“Cannot use my ebay gift card because I need a PayPal account. Seriously? That defeats the purpose of a gift card. Either stop the mandatory paypal account or don't sell any more gift cards!”

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Posted 5 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Ebay Reviews