Ebay Reviews

Name: Ebay
Rating: 3.09

3.1 Rating 4,094 Reviews

53 %

of reviewers recommend Ebay

Company Reviews

Questions

Metrics

3.1

Based on 4,094 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Ebay made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

147

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“charging random dispute fees that should never be allowed.”

Helpful Report

Posted 3 years ago

“Wish I could rate a zero. Ebay have become utter greedy bullies. They hold on to payments, charge exorbitant rates, will not pay into my PayPal account, despite themselves accepting PayPal. Now more expensive for me to sell on PayPal. Ebay you suck.”

Helpful Report

Posted 3 years ago

“New payment method is slow and fees are extortionate”

Helpful Report

Posted 3 years ago

“Ebay is no longer save and they will wash there hands really quick. I maid a pretty large order for multiple items on ebay. When I got an email stating my item was delivered I looked for it it was not here I check on ebay and it said my item is in Florida but I'm in Virginia. I called ebay told them I been hack all my orders are going to wrong place,they open a case said I'll get a refund. Then told me wait 3 days for case to automatically close to get my money back,after 3 days I get and email stating no refund and no items. They can't prove that my account was hacked and there for I lost my items and my money. I used ebay for years and told them I never had a problem like been hacked and needed help they said even though I been using them for years I'm on my own and there not responsible for my personal information on ebay site. I repeatedly ask ebay so what your saying is you will not help and I lost my money and items. They refused to give me a straight answer so I kept asking and they they said "yes you lost it all so contact sellers to see if they want to do something to help you" no seller will help and ebay will not help either. Save your money don't use this site I will continue to fight this as it's not about the money for me is about doing the right thing for your customers.”

Helpful Report

Posted 3 years ago

“Awful company. Passed from person to person who couldn't resolve anything. Spoke to 6 different people alone today spanning over 2 hours before I ended the conversation. Morons work there that can't do anything. They just want to make money and that's all they care about. Don't use this terrible site!!”

Helpful Report

Posted 3 years ago

“terrible they don't care about a thing even when you call on the phone the responders act like a robot and follow a wrong book that lets the salespeople do what they want”

Helpful Report

Posted 3 years ago

“This site is okay if you are a buyer but if you are a seller you are literally dumb for selling here go to Mercari get away from Ebay they are taking your money and are very unprofessional compared to Mercari.”

Helpful Report

Posted 3 years ago

“Had account suspended as they stopped doing paypal , loyal customer over 20 years , terrible problems trying to pay £30 to clear account although payment methods set up for them to take outstanding amount & yet it there fault as they stopped paypal & the two alternative payment methods are not taking the payment out , there on line chat is a complete joke & asked to complain & just fobbed off , leaving eBay as it seems there just interested in bullying there customers & manipulating every part of the business Model to take payments , its changed big time & for the worst appalling”

Helpful Report

Posted 3 years ago

“Hub of fake goods . Looks like everything is fake at eBay . I just got fake Nike trainers described as original”

Helpful Report

Posted 3 years ago

“Will never use eBay ever again ,seem so easy to be conned out of money.”

Helpful Report

Posted 3 years ago

“Sold 2 items more than three months ago still not been paid but they took there commission 1st time av sold on eBay don’t use it they are useless u can not get in touch with them would rather boil me head in a pan of stew than use them again”

Helpful Report

Posted 3 years ago

“Order 27-07064-35952. Item 192916794072 Seller padamnabh I placed this order on May 14. It was supposed to arrive between June 3-17. I never received it. I cannot contact either eBay or the seller. The eBay website says the order number cannot be found. It says the item number cannot be found. When I look at my orders it says I have NO ORDERS. I have tried numerous times by website and telephone. What a rip-off. I will NEVER use this eBay scam again. They got me this time but won’t have another change to cheat me.”

Helpful Report

Posted 3 years ago

“I received my refund from eBay for the purchase that I never received, but getting a refund was a nightmare and their system is setup so that most people simply give up and never get their refund. My seller seem to be not very honest, he operated on eBay since April, 2021 and by June had at least 4 customers' complaints on eBay that they never received their item and seller never replied to their inquiry. Which was also my case, but here is the trick. Seller provides the tracking number for the shipment, which says that the shipment was delivered, but the tracking info doesn't show which address it was sent to and for a consumer it's not easy to find out. Post Office doesn't share this info easily and it took me two trips to the post office and meeting a kind employee there who gave me the print-out of the details, which showed that my item was sent to the wrong street. This sounds like a scam, because the seller is supposed to use eBay label with my correct address. When I presented this info to eBay they told me that I needed to file a police report. Police naturally told me that they don't deal with issues, when the shipment was made to the wrong address. My case was closed then I appealed and I had to write to them NINE times before they finally honored their refund policy. Most people just give up and never get their refund in similar situations. MOST IMPORTANTLY is how eBay support is setup. It operates like support in the Soviet Block countries (Russia, China, North Korea, etc). They ignore all consumer arguments and always reply with the canned reply like you never wrote anything to them making it look like you are talking to the wall. There is no access to the management or more accurately the management has the system setup so that consumers have no access to them just like in the Soviet system. They need to learn from Amazon how the support is supposed to be in America. They break consumer laws and they know that no individual could sue them because the costs are almost always are higher than the refund and people remain without a refund. They need a class action suite to straighten out their customer support system.”

Helpful Report

Posted 3 years ago

“Jun 30, 2021 Cheater, and imposter seller He is a cheater, and imposter وhe sent me a drone charger in a box instead of an AMD Ryzen Theadipper 3990x 64 core I attached the pictures to check it by yourselves I am trying to contact him for more than 3 months, and He didn't answer my messages to refund eBay didn't help as well Don't order from him or you will lose your money.”

Helpful Report

Posted 3 years ago

“I have a problem with an order that's not on one of there buyer case resolution choices and I need to talk to a eBay person and its impossible, I have been using eBay for years but I'm about to go to amazon.”

Helpful Report

Posted 3 years ago

“Worst please to do business. They believe customers are always right and always give them a refund and demand money plus fees from you. Additionally they suspend your account in error if you are able to afford luxury items thinking you are fake but hell na you just rich. I’ll take over one day and eBay will go bust. Watch the space!!”

Helpful Report

Posted 3 years ago

“What can I say that so many people haven't already? Some great sellers, many, mostly from China, are fraudsters and unscrupulous. Unfortunately, ebay takes their side in most disputes because, well, that's where they make their money, seller fees. Now that I don't buy anything on eBay, I found out that by searching for an item on their website, there hasn't been a single thing that I can't buy CHEAPER elsewhere. And Customer service? Non Existent! I believe it's only a matter of time before reputable sellers find other platforms to sell their products and wash the stink off of their reputation. Bottom Line. We Don't Need eBay Anymore”

Helpful Report

Posted 3 years ago

“I don't know how anybody could give this company a rating above a half a star. The most pathetic customer service I've ever had. A bald-faced lie about money back guaranteed oh, what a joke. Will never use their site again customer service sucks and they do not back up there purchases. I ripped me off for $300. What about your guarantee oh we need a police report from Department 1400 miles away from where you made the purchase. What an absolute joke”

Helpful Report

Posted 3 years ago

“EBAY IS MORE FOCUASED ON MONEY THAN BEING A SAFE PLACE FOR PEOPLE TO BUY FROM AND EVER SCAMMER ON EARTH IS LOCATED HERE IT SEEMS”

Helpful Report

Posted 3 years ago

“Ebay = BUYER STAY AWAY Ebay is getting worse in time, I'm a member since 2003 at the beginning Ebay protected the buyer from fraudulent transactions so I felt confident in my purchasing on their site, NOW it's the worse online site. 3 years ago I got scammed for $78 for Epson printer THAT NEVER ARRIVED and they just give me the run around in witch I end up in loosing the money so I closed my account and went to Amazon.com, last year went back to Ebay and ordered a few thins all went fine until they failed to change my shipping address and about to lose another item due to their lack of management, my primary address was correct but apparently it doesn't mean that the shipping address will change automatically and they don't alert you to that fact. Now the seller are in control and ebay will not protect you or give you a refund no matter how small the amount or hard and long you fight for it. FOL ME ONCE SHAME ON YOU FOL ME TWICE SHAME ON ME,,, NEVER AGAIN. EBAY SUCK,, NO STAR IF I COULD WILL GIVE THEM -5 STARS.”

Helpful Report

Posted 3 years ago

Ebay is rated 3.1 based on 4,094 reviews