Ebay Reviews

Name: Ebay
Rating: 3.09

3.1 Rating 4,076 Reviews

53 %

of reviewers recommend Ebay

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Metrics

3.1

Based on 4,076 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Ebay 1 star review on 26th November 2024

140

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“EBay scammed me $296. I purchased a travel guitar on eBay, but I didn’t receive the item. They sent me an email saying the seller has removed the item. I emailed the seller but the seller didn’t reply my email. I asked EBay for help but EBay automatically replied me by a robot showing a page to “solve” the problem but actually the page couldn’t be opened. No customer service at all, the company is a scammer, scams your money and disappeared.”

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Posted 3 years ago

“Utterly useless after cancelling my item within 10 minutes of ordering they seller still sent it out. After 4 emails and them saying ‘it’s difficult for us to take a return’ eventually got a return address in the UK. Sent the item back at my own cost the seller claims they didn’t get it which is clearly not true. After taking this up with eBay they told me they weren’t going to refund me. Will NEVER use eBay again utterly useless.”

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Posted 3 years ago

“Sellers service, no customers service Ebay will always put seller first= headaches to get reimburse IF they are willing and even with proofs. Sellers are more protected than customers. Obviously impossible to talk to someone, no phone number, chat only if they don't cut you off with arrogance. Better to pay a little more for a service to be honest... I deleted 4 accounts, nobody contacted me, even after spending tons of thousands of $ with them. Trust me, the time to explain, search, and proof you haven't received your items, it is not worth the price. Ebay will never value your time.”

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Posted 3 years ago

“purchased a cellphone that came up stolen when I tried to file a claim basically got lied to saying they would handle it. THEY NEVER DID!!!! Everytime I ask to speak with a manager I’m told “they are busy” or “they will call you in 48hrs”. Seriously, been with eBay for over decade never have been disrespected like this.”

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Posted 3 years ago

“Ebay SUCKS!!!! The platform itself is usually not too bad, but the customer service is beyond horrible! But my reason for righting this review is their STUPID decision to get rid of PayPal. They try to sell it as "less fees for the user, blah, blah". But what they don't tell you is now it will take 3-4 business days till your funds are deposited! With PayPal I could deposit my funds within minutes of making a sale!! I'LL PAY THE EXTRA FEES TO HAVE INSTANT ACCESS TO MY MONEY! So dumb... EBAY SUCKS!”

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Posted 3 years ago

“Awful customer service .The buyer lying and the are ALWAYS biased in favor of their Buyer . Ebay is dishonest and only introduced in protecting themselves. Close account”

Helpful Report

Posted 3 years ago

“if you want to sell an item be prepared for the worst. buyers can buy your items, damage them send them back then get their money back too, oh and you pay the return postage. so you're left with a damaged item and 10 quid out of pocket. ebay will fully support the buyer despite telling you you have seller protection”

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Posted 3 years ago

“Ebay make up the fees as they go along, the new scheme can see sellers not being paid for 5-30 days so be wary if listing items.”

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Posted 3 years ago

“I sold a antique sterling silver flask. It was exactly as described. It sold for $189. I don’t offer refunds and had a 100% rating for over 10 years. Buyer claimed not as listed. Value in scrap was over $189. eBay contacted me and basically said accept return or it may effect your rating. I offered the return minus the $7.15 shipping charge both ways. I immediately called eBay and spoke with their representative and he assured me I was doing the right thing. He never explained that it was considered a partial refund and she would get her money back AND keep the item! An hour later I got a notice that she accepted my offer and would keep the item. I spoke with several customer service representatives, all agreed it wasn’t right. All agreed to escalate the matter to appeals. Appeals came back with the decision that matter is closed and nothing more can be done. I’ve been reading all the horror stories on this site. Wished I had read them before I offered this women any refund at all. eBay collects your fees and that’s it! Oh did I mention they kept their selling fees on the item? That was over $20 to boot. Stay clear of the buyer/seller naples4ever, her name is Susan Cardinale and stay clear of eBay! I wish all those that gave that advise would say what selling site they now use.”

Helpful Report

Posted 3 years ago

“As a seller l had 100% feedback making good sales, I had advertisement professionally made which l paid for. All the hard work was paying off. Ebay even increased my seller limits to 100K. Then one day l logged in without any explanation they deleted all my advertisements and stated my account was restricted. I pay all my eBay Fees on time, l also paid Ebay advertising fees. They advised me if l would like my account back l provide receipts and details of where l get my products from as well as my ID etc. l sent the requested documentation. Now because l had lots of sales my invoice was not due but because they had limited my account l had to pay right away. I contacted eBay support who advised l needed to pay my invoice first for them to consider my case. I paid and they said unfortunately we can not do business with you, from time to time we review eBay users and that was the final say. To me the whole thing did not make any sense. I tried so hard to meet requirements but it seems Ebay does not want to see you succeed but pick and choose who they want on their website. This was very disappointing to me that eBay can do whatever they like without any give warning or consideration that someone has made an effort to create something positive that myself and Ebay can benefit from. I am making sales and your getting your money whats the issue? THIS WAS THE HARDEST LESSON l HAVE EVER LEARNT. NOW LEFT WITH STOCK l COUNLD HAVE SOLD ON EBAY. I WILL BE DOING BUSINESS ELSEWHERE. EBAY CAN NOT BE TRUSTED. DAYS AFTER MY SELLER ACCOUNT WAS GONE THE SENT ME THIS: Congratulations! You've qualified for Top Rated Seller status by consistently meeting Global seller performance standards. You'll now get a prominent Top Rated Seller badge on qualifying listings and your profile page. To ensure that you're maintaining the standards for an eBay Top Rated Seller, keep checking your seller standards dashboard regularly. Again, congratulations and thanks for your hard work as one of eBay's best sellers. YET I NEVER GOT MY ACCOUNT BACK.”

Ebay 1 star review on 15th February 2021

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Posted 3 years ago

“Got charged for selling something on ebay. Had to accept their own owned payment system which charged for the object I sold, + got an extra bill afterwards, I thought this was just a hoax/ someone trying to get money out of me, and now debtcollectors are contacting me. EBAY does absolutely no work, had to chase them to be paid after my item had been delivered for weeks, and they have the audacity to charge auction house prices. Never again!”

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Posted 3 years ago

“I know that I lost my money thanks god it's only $30.00. I know that I can't trust ebey, and that was my last deal with the Ebay, I make sure to urged people about scams on your side and difficulty with back money. Ebay should learn from Amazon how to deal with summers and how work with customers. Shame on you eBay”

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Posted 3 years ago

“I received an item that doesn't correspond to the description and they're is no way to get a hold of Ebay. I have been looking for a phone number or a way to contact them for 2 days now and can't find any help.”

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Posted 3 years ago

“Ebay place for cheating the people after a lot of purchases from Ebay I found that this site not protected the buyer at all they are group of thief's I not recommended any one to deal with Ebay Amazon 1000 times better”

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Posted 3 years ago

“Enough is enough, ebay got rid of PayPal and that means sellers get paid by ebay and have to wait for days to get paid. Everytime they come up with something twisted and crooked : please can someone explain why eBay take a cut from postage and packaging????? The seller pay for P&P why they take a cut from this. Mind-boggling. Also over nearly two decades i have been conned by crooked buyers and me just accepting it just because i wanted to keep my 100% feedback. Sorry eBay, you will never see my money again. I will be the lowest of the lowest if i use your company again.”

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Posted 3 years ago

“Stay away from eBay. They scammed me of my sales and banned me without explaining why.”

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Posted 3 years ago

“02/04/2021 BUYER BEWARE - ebay does not back buyers any more! seller guaranteed next day delivery but seller did not ship it till next day. ebay blamed the USPS - WTF!! seller shipped book rate. it went to 5 (FIVE) different USPS facilities in one state. I immediately asked ebay to 'step in' and because the item was delivered (five days late) ebay closed my request for a refund -- again WTF! the seller is advertising for something they do not do. that is fraudulent and misrepresentation! and ebay is okay with it! AGAIN - BUYER BEWARE!!”

Helpful Report

Posted 3 years ago

“Tried selling a collector's knife on Ebay and the buyer got sellers remorse, had a limited amount of time to prove a return but couldn't prove a return because we hadn't even shipped the knife yet. The funds were deposited into my PayPal but the next thing I know, the funds were pulled from my PayPal account (for more than what was initially deposited). So now the money, plus extra money that they pulled for no reason has been withdrawn and the knife is supposed to arrive to the idiot in New York tomorrow. Now we have to try to stop the shipment from UPS so the guy doesn't end up with both the money and the item. Worst experience ever. Ebay doesn't even have real people checking their messages because their responses make no sense.”

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Posted 3 years ago

“Ebay scammed me along with the seller. The seller can put a tracking number to a package going to same zip code as your location. They then call the package delivered and fail to do due diligence to figure what is going on. On appeal they ask you to file a police report and waste police resources on a problem their company is creating the first place. (Require verification of package). I have been using eBay since 2001 with no issues and should one arise the history means nothing. Horrible business practices.”

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Posted 3 years ago

“Get everything and anything you want in one place. Used it for 15+ years with no problem.”

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Posted 3 years ago

Ebay is rated 3.1 based on 4,076 reviews