Ebay Reviews

Name: Ebay
Rating: 3.09

3.1 Rating 4,094 Reviews

53 %

of reviewers recommend Ebay

Company Reviews

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Metrics

3.1

Based on 4,094 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely shocking that they don't support sellers with disputes. A buyer returned an item that was damaged by the buyer, had 2 missing parts and also box ripped on return inspection. I appealed with ebay. Buyer was nasty in messages and unreasonable. EBay refused to remove the negative feedback. I felt they didn't even look into the case and straight away sided with the buyer. This is totally unacceptable.”

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Posted 4 years ago

“EBay used to a good sellers platform. Since they went to the Managed Payment System it is terrible. EBay wants your personal information such as your social security number, of asks you to open a business account registering your information with the State. EBay will not send sellers funds to PayPal anymore.”

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Posted 4 years ago

“I tried to return a purchase as it did not work. Tried repeatedly to print the return label and got a message that says “Oops, something went wrong on our end. Please try again later”. I did day after day to no avail. Finally on the last day l could get a refund l managed to reach someone who instantly sent me a return label, and l got it in that day’s mail at the post office only to receive a notice of no refund allowed because too much time had gone by. “Oops our fault” is not a way to run a business. I am out 32 dollars but l would never buy anything from eBay ever again.”

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Posted 4 years ago

“you suck, your site sucks, your sellers suck. never again. your a flee market. amazon forever!!!!”

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Posted 4 years ago

“Ebay is a joke. There are wonderful sellers on this site, mixed in with SCAM artists, and Ebay will never step in to help, no matter what.”

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Posted 4 years ago

“Only bought an item once and the experience wasn’t cool”

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Posted 4 years ago

“Worst place to sell specially if you're a trader Traded for so many years as a seller and work hard for my 100% feedbacks but shame i have now decided to stop trading because of one sided ebay policy for buyers even when willing to provide evidence the item is working fine still they don't care so keep losing postage fees both ways + packaging and time.”

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Posted 4 years ago

“I have money in the bank. Reviews are saying sellers getting scammed. So they let scammers buy. I have bought a few things with no problems. They wont let me buy a $325 item. Never heard if a company that wont let you buy for no reason. Just bought the item simewhere else. Whoever is running Ebay is definitely a moron.”

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Posted 4 years ago

“More of a moan than major issue. Ordered an item which arrived next day! Amazing service but the packaging arrived all but destroyed and taped up. This is most likely down to the carrier(royal mail delivered it) as wiper blades are usually kept safe incase of damage! EBay does not give enough characters to explain things, nor do they allow images as proof. When leaving feedback there should be a "condition" to fill in as this would help sellers chose a decent carrier. Nobody wants to leave poor feedback as it might not be the sellers fault but an ability to score packaging etc seems vital.”

Ebay 1 star review on 25th February 2021

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Posted 4 years ago

“Ebay stole $300 in gift cards from me. I put the Gift Cards into my account and then they took the money away. When I emailed them multiple times they asked for pictures of the receipts, activation codes a hand-written note with the date and user ID and after I sent all of that multiple times they keep asking for the same stuff over and over again and won't give me the $300 for my gift cards that I bought from Giant Eagle that I cannot use because they won't let me worst company I've ever dealt with”

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Posted 4 years ago

“Ebay is very much not new user friendly. I went on to buy a few items and they blocked my card and paypal. They told me it might get resolved sometime in the next 24-48 hours. All the items I committed to pay for were lost and I look like a idiot that couldn't pay for my items. I tried to pay for them 10 plus times over 30 some hours. Talk about embarrassing. They have strayed from what made them great in the beginning. Such a loss. New customer”

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Posted 4 years ago

“Ebay has become a joke. In my opinion the worst possible place to shop! . Sellers easily block any reviews of products. So if something has no reviews, DON'T BUY IT! . Seller reviews are horrible as well. If I understand it. Putting in my review (about seller only) because shipping no charge, as soon as I said I rcvd pkg on time seller was given AUTOMATICALLY 5 Stars!. I wanted 1 star, seller no replies to defective product. . I'll never buy anything from eBay again. Will close my PayPal & eBay as soon as my dispute with seller on my credit card is finished. . In my opinion, eBay has become a huge list of sellers who can easily rip you off. With help from eBay.”

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Posted 4 years ago

“I ordered items for my boss, I had to email.them several.timez to let them know I never received it . They opened up a ticket and said they found the problem and I would receive my items and never did . I tried to call them and there is no customer service number so I went back on to email them again and they had no idea and couldn't find my.order so I never received my items and still.got.charged . I will go to better business bureau now to report them . Never again will I ever use ebay .my.boss is out 100 .”

Helpful Report

Posted 4 years ago

“If I could give minus I would. I've I've items on ebay on and off for years. The off being when they have let me down. Yet again they have let me down no customer support at all. Basically been conned by a buyer of an expensive item. They advised you are in the right you've done everything correctly block and report the buyer did all that. They have refunded him £460 and I don't have my item back. Shocking customer service the advice when re contacting them, mmmm why don't you report the buyer. Done that, ok can I help you with anything else”

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Posted 4 years ago

“customer service , JOKE they lie and do what ever it takes to get you off the phone , there is no customer service at ebay . prives keep going up as ebay keeps raising there fees although they say they will not , then they do , stores are cheaper with better guarentees , and as a seller ebays protection HA WHAT A FREAKING JOKE there is no protection , sell on facebook if yyou can , quote from ebay policy " ebat reserves the right too loosely enforce its policies " if that doesn't scare you good luck”

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Posted 4 years ago

“EBay scammed me $296. I purchased a travel guitar on eBay, but I didn’t receive the item. They sent me an email saying the seller has removed the item. I emailed the seller but the seller didn’t reply my email. I asked EBay for help but EBay automatically replied me by a robot showing a page to “solve” the problem but actually the page couldn’t be opened. No customer service at all, the company is a scammer, scams your money and disappeared.”

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Posted 4 years ago

“Utterly useless after cancelling my item within 10 minutes of ordering they seller still sent it out. After 4 emails and them saying ‘it’s difficult for us to take a return’ eventually got a return address in the UK. Sent the item back at my own cost the seller claims they didn’t get it which is clearly not true. After taking this up with eBay they told me they weren’t going to refund me. Will NEVER use eBay again utterly useless.”

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Posted 4 years ago

“Sellers service, no customers service Ebay will always put seller first= headaches to get reimburse IF they are willing and even with proofs. Sellers are more protected than customers. Obviously impossible to talk to someone, no phone number, chat only if they don't cut you off with arrogance. Better to pay a little more for a service to be honest... I deleted 4 accounts, nobody contacted me, even after spending tons of thousands of $ with them. Trust me, the time to explain, search, and proof you haven't received your items, it is not worth the price. Ebay will never value your time.”

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Posted 4 years ago

“purchased a cellphone that came up stolen when I tried to file a claim basically got lied to saying they would handle it. THEY NEVER DID!!!! Everytime I ask to speak with a manager I’m told “they are busy” or “they will call you in 48hrs”. Seriously, been with eBay for over decade never have been disrespected like this.”

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Posted 4 years ago

“Ebay SUCKS!!!! The platform itself is usually not too bad, but the customer service is beyond horrible! But my reason for righting this review is their STUPID decision to get rid of PayPal. They try to sell it as "less fees for the user, blah, blah". But what they don't tell you is now it will take 3-4 business days till your funds are deposited! With PayPal I could deposit my funds within minutes of making a sale!! I'LL PAY THE EXTRA FEES TO HAVE INSTANT ACCESS TO MY MONEY! So dumb... EBAY SUCKS!”

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Posted 4 years ago

Ebay is rated 3.1 based on 4,094 reviews