Ebay Reviews

Name: Ebay
Rating: 3.09

3.1 Rating 4,094 Reviews

53 %

of reviewers recommend Ebay

Company Reviews

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Metrics

3.1

Based on 4,094 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Last year, I sold a very expensive item through Ebay. I had bought a robot arm off Kickstarter and ended up never using it. So it was brand new, except one of three boxes had been open. I ended up listing it on Ebay, and slowly reduced the price until someone showed interest. I had paid $2000 for the robot arm, but ended up selling it for $1500, which also included $100 of shipping, plus Ebay's $200 cut, so all told I made about $1200. I shipped it. A few weeks later I heard back from the buyer that some components were broken, others were missing. I told him it wasn't broken when I sent it, so he should contact Fedex to place a claim. In addition the missing component was part of the unopen box, so he should contact the manufacturer. A long argument ensued, and for a few reasons I started suspecting a scam. Regardless, he asked for a refund, and I denied it, so he opened a dispute with Ebay. Ebay immediately asked me to reimburse the item and send him a return shipping label, which I also again denied, sending them all the evidence I had linking this case to potential scam. It all went silent for months. Never once did they reach out to me asking for clarification. Then, 9 months after the sale, I got an email telling me they would debit my account for the full amount. While I had received €1051, they debited my account for €1286 (I sold the item in the US but my account is in euro). So not only did they refund the buyer without asking them to send back the item, they also took more money than I originally made. I made many attempts to reach their customer service to get this solved. I did reach it, but "there was nothing they could do". The one time I magically made it through to someone on the dispute team I was told that they had never seen so many escalations on a case. I was hopeful, but the next day I received another email saying they were maintaining the decision. They recommended I speak with the buyer to get the product back. I told them that 1) I couldn't access my account (they recommended I just open another one) and 2) the buyer had sold the item according to his reviews (for $15, when he bought it for $1500). All it all, this was my first time selling after being a buyer for 15 years, and I wouldn't recommend it to anyone. Their processes are obscure and unfair. No wonder the company is slowly sinking.”

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Posted 2 years ago

“Ebay used to have genuine sellers not anymore selling overpriced items that have obviously been bought from charity shops some items not even ironed a few years ago you could buy nice things at a good price not any more shame it has come to this”

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Posted 2 years ago

“Kept my selling money for 10 days giving absolute rubbish reasons for the " Hold " on the account. Buyer paid promptly , EVRI picked up as scheduled & delivered 4 days later. Statement from Ebay followed giving the various reaons for the hold. How many customers money is fraudently held on these pretences earning Ebay no doubt a lot of money in interest !! DO NOT USE try gumtree instead.”

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Posted 2 years ago

“I have been an eBay seller/buyer since 2007 with 💯 positive reviews from 900 customers. Last sale made me to cancel the eBay account as I see they promote the fraudulent transaction. I reported this particular buyer as a fraudulent misrepresentation of facts and eBay still is holding my money until the item is returned. It’s been weeks and I have not reviewed the item. My policy is “no returns” all communication was via eBay and they sided with the bogus claim from the buyer. I have wasted money and time to a policy of eBay which provides for a fraud to take priority over truth”

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Posted 2 years ago

“Place is Trash Don’t use it to sell anything They overcharge And try everything they can not to pay you your earnings”

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Posted 2 years ago

“Ebay constantly reports items shipped when all the shipper has done is submitted a tracking number. That is intentional fraud on ebay's part. Shipped means that a shipping entity has received it. Always has, always will. Ebay admits it when it issues a refund for an item it listed as "shipped" which never subsequently got any tracking data or was ever received, which has happened for me a number of times.”

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Posted 2 years ago

“Not even a 1 star for management and customer service!! Waited 1 whole month to release my money for an item that I sold, met the buyer the same day a month ago for collection of this item because it wasn't exactly his property because I met him the funds where held until postage was confirmed. The buyer gave me positive feedback straight away and marked as collected. After speaking with one customer advisor she had told me not to worry she can see its been collected and that I've had no issues in the last 12 years of selling so told me my funds would be with me within 24hours. Ringing back 24 hours later funds still not there, apparently this was denied by ebay when the last adviser tried to release it for me. Speaking with several other advisors over the next few weeks has been manic, no one to tell me why this has happened and nothing they could do to overwrite it, ebay and its payment hold team are a shame to the company what do they even do in their offices if they can't handle my numerous complaints I've raised. I have sold for 12 years I'm not a continuous seller as they always tell me this could be why but I'm a trusted seller with 100 stars so I've been told if you don't sell hundreds a month then your payments are likely to be on hold, unfair and treat differently to other sellers NOT ON. Iam in the process of complaining to the ombudsman because I'm not letting this go I want compensation. £217 to wait a month when I needed this to live is beyond a joke, it's not just £17!!!”

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Posted 2 years ago

“Ebay has a habit of removing listings for items that have clear pictures and receipts posted, ebay deletes them claiming they are counterfit. when you call it can take days to get a response. They cannot give you a decent answer for removing the items. They will give you adise on what you have to do to keep it from happening and when you do what they tell you to do they will still remove your listings. In one week they removed 26 of my Authentic listings that had receipts posted. Then they tell you if you repost them (ever) your account will be suspended. Ebay has become a very very very bad place to sell your items on. SELLERS BEWARE!!!!”

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Posted 2 years ago

“I purchased an item and paid, I got a fake tracking number showing that the item was delivered. But i never received the item After i trace the tracking number with the post office, It showed that the item has gone to a different country and with a different name and address . I can not find anyone from eBay to talk to , after 20 years of business with eBay, I never do business with them , SHAME ON EBAY”

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Posted 2 years ago

“I ORDERED AN ITEM ON THE 26TH FEBRUARY IT IS SHOWN AS BEING DISPATCHED ON THE 27TH FEBRUARY AND HAS NOT ARRIVED I HAVE CONTACTED THE SELLER WHO HAS BEEN VERY UNHELPFUL REFUSING TO GIVE ME A REFUND AND ACCUSED ME OF BEING TROUBLESOME, THERE IS NO WAY I CAN CONTACT EBAY AS THE PROCESS IS IMPOSSIBLE THIS DOES NOT ENCOURAGE PURCHASES IN THE FUTURE.”

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Posted 2 years ago

“Su Ebay sono in vendita milioni di articoli, ma alcuni purtroppo sono non conformi e anche difettosi. Il problema è che quando questa cosa viene segnalata a Ebay, anche ad esempio aprendo una contestazione formale, loro se ne lavano le mani! Nella mia esperienza, in data 18-2-2023 ho acquistato presso Ebay un rasoio Ciaobosi TX-8267, e nonostante sulla confezione siano decantati i “migliori materiali rinvenibili sul mercato” utilizzati per la produzione degli articoli “Ciaobosi - prdotti di qualità” (come no!), questo loro rasoio cinese è veramente pessimo, anche rispetto ad altri rasoi cinesi di fascia bassa. Lo stesso provoca rossore, prurito e irritazione, non riuscendo nemmeno a mettere a punto un buon taglio, dato che non riesce a radere a fondo. Il rasoio è pertanto di pessima qualità (di fatto inutilizzabile) e non è lo stesso pubblicizzato sulla confezione; inoltre sulla pagina del venditore (Pedralindashop) c'è scritto che è possibile il reso entro 30 giorni dall'acquisto, ma lo stesso mi è stato negato dal venditore (e tale decisione è stata anche accettata da Ebay). Infine, ennesima cosa grave, il rasoio non è conforme alla direttiva CE. Come avevo scritto all'inizio, ho segnalato tutto a Ebay, che però non è intervenuta e non ha fatto proprio un bel niente, tant'è che il rasoio cinese difettoso è ancora in vendita su Ebay. Complimenti!”

Helpful Report

Posted 2 years ago

“Update - after speaking to an Ebay rep they refunded the fee for cancelling the auction. I had contacted them about the wrong price being entered and they said to cancel the auction and small fee would be assessed. They did not tell me that all I had to do is go to 'site map' at the bottom of the page and chose cancel bids and then cancel the auction and redo it. No fee for that. Since I asked for advice from Ebay, had the message they sent, and the only advice given made sure I paid a fee, I was refunded. Really not appropriate behavior from staff. I did complain that for a tech driven company their website is very confusing and hard to find things. If sitemap is where you can see everything it should be under MyEBAY dropdown.”

Ebay 3 star review on 26th February 2023

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Posted 2 years ago

“This company is ridiculous. They have a platform that is confusing forcing you to do an auction and if the item you are selling is no longer available due to damage you are charged. I will not use them again to sell anything ever again. Wish I had read reviews before I got charged 67.-- for removing a listing.”

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Posted 2 years ago

“0 customer service happy to take my cash but need their support just sent round and round in circles is this helpful e bay 👍👎no it's not 👎👎👎”

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Posted 2 years ago

“I've used eBay for over 10 years, but it's all gone horribly wrong recently. They have always charged high fees, but I put up with that. Last year they ditched PayPal, so you had to set up a direct debit so they deal directly with your bank account. First problem was they started taking money from my account when no fees were due. I contacted them, but they denied it despite evidence from bank statements. Then they started offering a delivery service via Evri and Packlink offering much cheaper rates than Royal Mail. I then received emails several months after posting items saying I had underpaid and owed them money - usually double the original fee. Then in December, they started losing parcels. Buyers understandably wanted refunds, which eBay paid out and then tried to deduct from my bank account - despite it being their delivery service which lost the items. I tried to call customer services, got though to a recorded message, and was charged £14.80 for the call. Enough is enough. Not using eBay again.”

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Posted 2 years ago

“eBay books "We have given your package to an eBay partner, 7 days ago - it has a USPS tracking number but USPS does not show it has been handed to them yet - your package will arrive at your Post Office some time in the next two weeks." What my LAST EVER book order from eBay looks like!”

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Posted 2 years ago

“eBay continues to support fraudulent foreign entity sellers. I ordered from 2 Vietnamese sellers and did not get either order. eBay said I did. There was NO DELIVERY. And yet they sided with the corrupt foreign seller who scammed me by never shipping the orders. BUY AMERICAN AND STAY AWAY FROM EBAY”

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Posted 2 years ago

“I been an Ebay user for at least 14 years. Now for no reason Ebay has dropped my Pay Pal Credit option for no reason. i don't owe any balance at all on the account. Also I have never been late on a payment. I tried to call a customer service rep abut you can never get anyone. The automation will just hang up on you. This company is on its way out. Management is horrible. Go to Amazon instead.”

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Posted 2 years ago

“They will not ever provide a live representative to help you and all situations are not addressed by the site. I have been trying to get a refund for an item that was never shipped to me and there is no help by the Ebay. Will no longer buy from this site.”

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Posted 2 years ago

“I would give 0 if I could. it's a scam company! I try to contact their customer service and they only keep sending automatic response on my email which is not what I want!! They suspended my account without even giving explanation and didn't pay me money for items I sold! scam!!! be ware!!”

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Posted 2 years ago

Ebay is rated 3.1 based on 4,094 reviews