Ebay Reviews

Name: Ebay
Rating: 3.09

3.1 Rating 4,080 Reviews

53 %

of reviewers recommend Ebay

Company Reviews

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Metrics

3.1

Based on 4,080 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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142

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Update - after speaking to an Ebay rep they refunded the fee for cancelling the auction. I had contacted them about the wrong price being entered and they said to cancel the auction and small fee would be assessed. They did not tell me that all I had to do is go to 'site map' at the bottom of the page and chose cancel bids and then cancel the auction and redo it. No fee for that. Since I asked for advice from Ebay, had the message they sent, and the only advice given made sure I paid a fee, I was refunded. Really not appropriate behavior from staff. I did complain that for a tech driven company their website is very confusing and hard to find things. If sitemap is where you can see everything it should be under MyEBAY dropdown.”

Ebay 3 star review on 26th February 2023

Helpful Report

Posted 1 year ago

“This company is ridiculous. They have a platform that is confusing forcing you to do an auction and if the item you are selling is no longer available due to damage you are charged. I will not use them again to sell anything ever again. Wish I had read reviews before I got charged 67.-- for removing a listing.”

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Posted 1 year ago

“0 customer service happy to take my cash but need their support just sent round and round in circles is this helpful e bay 👍👎no it's not 👎👎👎”

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Posted 1 year ago

“I've used eBay for over 10 years, but it's all gone horribly wrong recently. They have always charged high fees, but I put up with that. Last year they ditched PayPal, so you had to set up a direct debit so they deal directly with your bank account. First problem was they started taking money from my account when no fees were due. I contacted them, but they denied it despite evidence from bank statements. Then they started offering a delivery service via Evri and Packlink offering much cheaper rates than Royal Mail. I then received emails several months after posting items saying I had underpaid and owed them money - usually double the original fee. Then in December, they started losing parcels. Buyers understandably wanted refunds, which eBay paid out and then tried to deduct from my bank account - despite it being their delivery service which lost the items. I tried to call customer services, got though to a recorded message, and was charged £14.80 for the call. Enough is enough. Not using eBay again.”

Helpful Report

Posted 1 year ago

“eBay books "We have given your package to an eBay partner, 7 days ago - it has a USPS tracking number but USPS does not show it has been handed to them yet - your package will arrive at your Post Office some time in the next two weeks." What my LAST EVER book order from eBay looks like!”

Helpful Report

Posted 1 year ago

“eBay continues to support fraudulent foreign entity sellers. I ordered from 2 Vietnamese sellers and did not get either order. eBay said I did. There was NO DELIVERY. And yet they sided with the corrupt foreign seller who scammed me by never shipping the orders. BUY AMERICAN AND STAY AWAY FROM EBAY”

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Posted 1 year ago

“I been an Ebay user for at least 14 years. Now for no reason Ebay has dropped my Pay Pal Credit option for no reason. i don't owe any balance at all on the account. Also I have never been late on a payment. I tried to call a customer service rep abut you can never get anyone. The automation will just hang up on you. This company is on its way out. Management is horrible. Go to Amazon instead.”

Helpful Report

Posted 1 year ago

“They will not ever provide a live representative to help you and all situations are not addressed by the site. I have been trying to get a refund for an item that was never shipped to me and there is no help by the Ebay. Will no longer buy from this site.”

Helpful Report

Posted 1 year ago

“I would give 0 if I could. it's a scam company! I try to contact their customer service and they only keep sending automatic response on my email which is not what I want!! They suspended my account without even giving explanation and didn't pay me money for items I sold! scam!!! be ware!!”

Helpful Report

Posted 1 year ago

“rubbish company,”

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Posted 1 year ago

“Terrible money making scammers full of BS”

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Posted 1 year ago

“Very poor customer service ! 28 agents trying to sort out an issue m, more than 10 days and still receiving confusing information ! If you run a serious buissines stay away from the platform, people from UK very nice but back office terrible ! 28 agents ... 1 trip to their office in London and issue still not resolved, getting the same email over and over again with operators not paying the minimum attention to their job !”

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Posted 2 years ago

“Usually there are no troubles with sellers. In case this happens eBay solve them very quikly and Customer Support is great! Costumers may use Paypal, and this is great!”

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Posted 2 years ago

“Sold an item,on collection only basis. Buyer paid, I gave available times and days for collection but the buyer was too dense to understand and collection failed as courier didn't collect. Buyer tried for refund, ebay rejected claim. All good, I thought. But, no. Buyer opened claim through their bank or PayPal, and I was adjudged to be in the wrong as ebay did not supply them with all the relevant information,in cluding that the buyer had been very abusive towards me. I wish to make a claim against the financial institution involved but ebay refuse to divulge that information. Stinks of a cover up to me and ebay can no longer be trusted”

Helpful Report

Posted 2 years ago

“slow proccessing of funds 4 days holds put on payouts when item had been posted and sign for only interested in looking after buyer”

Helpful Report

Posted 2 years ago

“I sold a game console for £250. Ebay took £32 as selling fee. If that wasn't enough, they held my payment for over two weeks as I hadn't sold for a while. I have been with ebay for nineteen years now and have been a loyal customer with 100 per cent feed back. I was relying on the money for Christmas , because of the late release of funds I have been overdrawn with my bank. I feel like ebay has gone right down hill and are just after the money they can make out if you. I shall be selling elsewhere in future”

Helpful Report

Posted 2 years ago

“Ebay has become a cesspool of scammers AND ebay wont fix the problem! I bought an item as a "Guest" and can not email seller nor will ebay help without me "signing up"! I am out $$$ for Christmas. Thanks EBAY!!!!!”

Helpful Report

Posted 2 years ago

“Don't give your SSN to E-bay! We even don't know who they are because they hide their fax number, address and other information from us! They are going to use your personal data tor their own profit or, to resell to third parties. One day you may find yourself homeless because someone who has your SSN and Birthdate sold your home for you! The IRS does not require to report any sales for used items and, you do not have to file the taxes for any amounts under 4,500 regardless of income source: wages, unemployment, etc. When I make less than this amount, my son reports me as a dependent on his taxes to get refund from IRS.”

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Posted 2 years ago

“Ebay lets their sellers screw over their customers. 15 years ago I kept getting screw over by Crooked sellers so I quit buying from them. I thought I would try them again. Well ordered an item and was sent an item that did not fit. The seller tells me I ordered the wrong item. Ok well then he says he does not except returns. So now I have an item that I don't need. Ebay has offered nothing. It is listed item return closed. I have to say I knew better. What kind of Company does not except returns? What if it is broken? They just let them send you what ever they are trying to get rid of and say no returns what a concept. First part of that word is right Con. I think now I have finally learned my lesson. Will not buy from EBay again.”

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Posted 2 years ago

“I was a member of ebay for 17 years, 100 percent satisfaction record both as a seller and buyer. Recently I sold 2 items, Ebay then then said AFTER the sales that they were witholding the money for over 1 month as they had changed their terms of service and no longer pay with paypal ( they still accept paypal) I told them I wanted to cancel the sale as I was counting on the money for christmas- they promptly banned me from selling! Also they were going to charge over 150 dollars for a 780 dollar sale- Ebay has become a terrible business. My advice, don't trust them, don't use them, go to a cheaper and fairer way of selling!”

Helpful Report

Posted 2 years ago

Ebay is rated 3.1 based on 4,080 reviews