Ebay Reviews

Name: Ebay
Rating: 3.10

3.1 Rating 4,067 Reviews

53 %

of reviewers recommend Ebay

Company Reviews

Questions

Metrics

3.1

Based on 4,067 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Ebay 1 star review on 26th November 2024

140

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ebay support are lies. Did not help me with refund for faked electronics part. Plus they stolen my money when asked to send faked items back to seller. Spend tons of my private time. Completely nasty guys.”

Helpful Report

Posted 2 years ago

“ebay,sent email £1 selling fees,i thought i would sell two items,got charged £323.30,,dont trust ebay emails anymore,,and email were 100% ebay not scam”

Helpful Report

Posted 2 years ago

“I am from Ukraine and lost my job due to the war, I wanted to start selling on the site, but they blocked me without explaining the reason! During the war they humiliate the Ukrainians!”

Helpful Report

Posted 2 years ago

“THEY STEAL FROM SENIORS SELLING FRAUDULENT GOODS MISREPRESTED ITEAMS MAKING IT IMPOSIBLE TO RETURN THEM CROOKS TAKEING YOUR MONEY..... GO AWAY”

Helpful Report

Posted 2 years ago

“WAY TO EXPENSIVE, NOTHING SELLS ANYMORE, DELETING THE EBAY APP. WAYSTE OF TIME AND MONEY”

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Posted 2 years ago

“EBAY HAS GOTTEN TO BIG FOR ITS BRITCHES. YOU CAN'T REACH A HUMAN ABOUT TECHNICAL ISSUES WITH THEIR SITE ABOUT A SELLER WHO SOLD ME THE WRONG CLOTHS-THE LINKS DON'T WORK WHATEVER i DO. HELLO AMAZON. I AM DONE”

Helpful Report

Posted 2 years ago

“Purchase a pet containment system which was 'New' on ebay. Unfortunately did not open the item till 30 days had passed (45 actually) and found missing power supply, collar had been cut and used by another dog and collar recharger missing. Contacted an Ebay representative via phone and was told that since 30 days had passed they could do nothing other than tell the seller bad boy. Thanks for nothing Ebay - a world class scam site these days.”

Helpful Report

Posted 2 years ago

“I have used Ebay for buying and selling since 1999. When Ebay started they were a promising online market place. It is a shame how this has deteriorated. No trust, rigid computerised methods, a pain for sellers unless they can recover their efforts by overpricing their offers. For honest traders now a waste of time and energy. A pity!”

Helpful Report

Posted 2 years ago

“Garbage company”

Helpful Report

Posted 2 years ago

“AMERICAN EXPRESS DISPUTE RESOLUTION 5-29 #4 NO Answer Foss audio or E bay Hi i have been trying to return an order as what was sent was not what was described. the order number is 01-08518-13779, if you could please issue me a return label i would appreciate it. thank you -mark shiozaki 5-29 #3 EVAN WROTE NOTE NO ANSWER Hi i have been trying to return an order as what was sent was not what was described. the order number is 01-08518-13779, if you could please issue me a return label i would appreciate it.  thank you  -mark shiozaki >>>>> E Bay#2 E Bay reply #1 Expired Message 1:54 AM (0 minutes ago) 5 -29-22 Sat I want to return Electric Supply wrong item sent 5-29-22 CHECK E MAIL May 23 2022 e Mail #1 CHANGE PASSWORD REF Email Reference ID: [#6f216200796b4a26a73450be4b04eee3]”

Helpful Report

Posted 2 years ago

“EBay permanently close my 15 year old account with 1866 purchase because I returned some items that was counterfeit. One seller claimed it was real when I had reasonable proof it was fake and made an appeal and eBay took his side. They said I was taking advantage of the return policy as I returned an item that was stated “not as describe” which seller claims it was “as describe”. First of all, I have a authentication certificate from Legit Grails that state the item is FAKE. Second, EBay prohibite counterfeit items and they took blindly the sellers side without even looking at my proof of counterfeit. I purchased Chanel purses for around 1000$ to 4000$ and I’ve received 4 times counterfeit WITH proof of authentication of counterfeit. I called maybe 10 times and no one resolved anything and each tell me a different story. With the amount of items I purchased in 15 years, I can't believe Ebay terminated their relationship with me because I did return BROKEN, COUNTERFEIT OR NEVER RECEIVED items and see my business none profitable when its totally their responsibility through the Money back guarantee program to make sure the item is as describe and properly received and not close a 15 years account because they screwed up and sold bad items.”

Helpful Report

Posted 2 years ago

“absolute joke of a company in terms of customer service, they sided with a buyer regarding a sold Samsung s21 put my account into £570 in debit. slowly been managing to pay this off with my sales but now they have restricted my account cause there is £300 left to pay got told by an agent on Tuesday that her manager agreed to lift the restriction and allow me to pay using my sales then the ban me 2 days later for non payment of the debt?!? then when I call up I get told to pay them to sell but explaining what the agreement was on Tuesday they basically just told me that agent lied to you like its no big deal”

Helpful Report

Posted 2 years ago

“Crook’s sold something on eBay for 104 pounds and the took 14 pounds off the total amount because a new way to pay through your bank, no pay pal. Scums scums,”

Helpful Report

Posted 2 years ago

“Account suspended for 1st attempt at selling.Tried to sell a private number plate With DVLA and online proof of ownership Sold to Dealer for Almost twice the price I was looking for on E BAY with no commission Avoid these clowns”

Helpful Report

Posted 2 years ago

“eBay is awful for sellers. No such thing as seller protection.”

Helpful Report

Posted 2 years ago

“eBay is a crook they close my 15-year plus seller account because I got hacked I opened a new account per them through them by them to continue selling my first sale they've held my money for over a week and a half now saying I'm a new seller what kind of idiots is this. People sell their items cuz they need money you have no right to hang on to my money it has been proven the item was delivered it is proven by the positive feedback that the guy is happy and it's been over a week and a half since it was paid for and delivered 4 days later. All confirmed by tracking and the customer by leaving positive feedback so what is wrong eBay give me my money”

Helpful Report

Posted 2 years ago

“I have been using eBay for probably 6 months. I sold a few items and also purchased a few. I got great reviews, but ny account was been suspended twice. They can't offer my a valid reason for why this is, I would not recommend using them as you would also have the risk of just getting suspended for no reason. Rather use Facebook Marketplace.”

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Posted 2 years ago

“Most eBay sellers are quick to dispatch my items and don't just take my money but there's always going to be scammers in eBay who just take your money then accuse you of not paying for it even of you have proof you paid for it and i had to contact eBay and my bank to get a refund.”

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Posted 2 years ago

“Customer service to die for, money back guarantee means the customer is always right.”

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Posted 2 years ago

“Buyer biased marketplace. Full of aggressive scammers. Ebay will hold ur funds constantly and will run your business and ur mental health into the ground. Seller support is 0. U have to fight for ur funds on a weekly basis even if ur a top rated seller with a 0 defect rate. After 20 years i quit. Ebay are criminal”

Helpful Report

Posted 2 years ago

Ebay is rated 3.1 based on 4,067 reviews