Ebay Reviews

Name: Ebay
Rating: 3.09

3.1 Rating 4,094 Reviews

53 %

of reviewers recommend Ebay

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Metrics

3.1

Based on 4,094 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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147

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought an item for $2,544 on May 9th, 2020 and returned it back to the seller (with my own money, I might add) on May 11th, 2020 with the information they provided. This item was AVAILABLE for pickup on MAY 12th, 2020 and the item didn't get picked up until May 26th, 2020. This shipping information (that the SELLER PROVIDED) was different than what Ebay had on file. I felt I was doing the right thing by trying to get this item back to the seller, with the information they had provided. They had me ship it back to a P.O. Box (not a house or any other type of dwelling). I was NOT made aware that there needed to be a Signature on this for it to be "CONFIRMED" that it was picked up. I was told by a customer rep from the "High Claims" department that because there wasn't a signature on it THEY COULDN'T CONFIRM that it was picked up. I told them that it went to a P.O. Box that THE SELLER provided, so the only person able to pick up that item was the Seller who owned that P.O. Box along with the tracking number that I provided in a message through their website. I asked what was the difference between getting a signature and picking it up from the P.O. Box? I was told they would have to provide ID to sign, I told them that they would have to provide ID to get mail out of a P.O. Box (which the item was to large to put in a P.O. Box). You cannot just walk up to a counter and say, "May I have the mail out of P.O. Box 813?" without showing Identification. I even sent EBAY a screenshot of it CONFIRMING that the Item was picked up on the USPS website. Not to mention the letter I provided FROM the POSTMASTER of that Post Office saying, Yes the item had been picked up! I have went above and beyond to provide SOLID EVIDENCE that the person has not only the item, but my $2,544 of my HARD EARNED money that I spent on it. Here it is July 19th, 2020 and Ebay still refuses to refund me the money, all because I didn't have a Signature. However, I have provided all the NECESSARY information TO SHOW that THE SELLER HAS THE ITEM!!! The Representative told me that they pretty much STOLE $2,544 from me LEGALLY because there was NOTHING they could do, all because it didn't have a Signature! I'm saddened/upset that a company who SUPPOSEDLY "VALUES" Customer Satisfaction but is doing NOTHING to PREVENT people from STEALING and pretty much IS CONDONING IT!!! The Company needs to RE-EVALUATE their policies and take every Situation differently and NOT just under an "UMBRELLA" Policy!!!”

Helpful Report

Posted 4 years ago

“IMPORTANT READ: I own a Consignment Store in Texas and have been selling on eBay for years. I was a TOP SELLER having sold more than 15,000 items on eBay. Over time, eBay got greedy eliminating the 30-day Fixed Listings and forcing you to use the "Good til Cancel" Method. This allows eBay to renew the fixed listing and CHARGE you if you do not have any FREE listings left. But, more importantly ... eBay is VERY PRO BUYER and their policies are set to screw the Seller. Buyers can extort the Seller, Blackmail the Seller, leave negative feedback against the Seller, make fraudulent claims, and get away with almost anything and eBay policies are: "Side with the Buyer no matter what!" eBay will NOT protect the Seller, even after documenting and proving without a doubt, the Buyer is making a false claim (Buyer's remorse or the like). Even eBay's Representative's know this and say "I'm sorry but there is nothing I can do to help you. I agree with you but our Policy is we have to allow the Buyer to return the item and you have to pay for it." I have LOST hundred's of dollars because of eBay not protecting the Seller under false and fraudulent claims. No other Company I know of, who takes the position of Judge and Jury to make a decision of what is right and wrong in a situation, is so biased against side. With this, I have closed on eBay Store Account, and moved my business to another site. It is pathetic to have eBay allow a Buyer who made 2 purchases all year, have Buyer's remorse and cost me $45.00 in return shipping because the Buyer changed their mind. (One example) Heck, the item was only $50.00 so I have completely lost on this transaction and I rec'd negative feedback from this Buyer on top of this because I would NOT allow the Buyer to extort me threatening to leave me negative feedback if I don't accept her return. eBay stood by this 2 purchase Buyer (no matter what) over me, who did nothing wrong and SOLD through eBay over 1,500 last year with 100% positive feedback. This has occurred several times now and just getting worse. eBay will tell you they have tools etc. to help the Seller; but, when it gets right down to it ... They could care less about the Seller. All eBay cares about are (2) things: First, making as much money off you as possible; and Second, protect the Buyer under any circumstance even if it means undermining the Seller.”

Helpful Report

Posted 4 years ago

“Covered by ebay money back guarantee only applies if you do not email the seller through PayPal!! Ebay do not tell you this!! I was due to be refunded for an item I didn't receive after waiting weeks, but because I emailed the seller through PayPal ebay closed the case automatically and there isn't anything you can do. It is a very unfair and devious thing on ebays part, they pass the book, this seller as done the same thing to many more people and are aloud to keep getting away with, the customers are out of pocket and are being scammed on ebay. I am closing my account due to this, ebay are as bad as the scammers.”

Helpful Report

Posted 4 years ago

“Horrible customer service. The supervisor name Deandrian is useless and lazy and the workers under her are even more lazy! I asked multiple questions and she was getting irritated that I kept asking and getting her to shut up based on company policy..”

Helpful Report

Posted 4 years ago

“Be careful 100 times before you buy from eBay. And this includes buying even from the top-rated sellers. Why? Because eBay will remove any negative feedback you leave to protect sellers on their platforms that sell in high quantity. They will make an excuse that the feedback violates their policy, but that's not true. It's just their way to keep selling. Of course, as a customer, you mean nothing to them in front of a seller that keeps selling and benefits eBay directly. They will not protect you! And they will shut your voice down, and if you're lucky they'll issue you a refund and deduct £100 or more from it because you have opened the product as they describe it. A seller sold me a faulty item and refused to refund me! Guess what eBay did for me? Nothing. Amazon is on another level, and they will indeed protect you and ensure to make things right for you as a customer. Believe me, it's worth paying more for Amazon compared to a company that will let you down or even allow that you get robbed by manipulating sellers as long as they're bringing them cash.”

Helpful Report

Posted 4 years ago

“E bay are rubbish, always one sided with the seller!!!!”

Helpful Report

Posted 4 years ago

“EBay is so dishonest they give the sellers items away and the money i do not recommended for anyone to use ebay at all to selling their stuff on the are very dishonest to the sellers”

Helpful Report

Posted 4 years ago

“mostly very good 👍”

Helpful Report

Posted 4 years ago

“AVOID! As a buyer you have no protection. I used my credit card to pay for an item, the seller marked the order as shipped, asked the seller for a Track & Trace code so many times but no reply. Contacted Customer Service, all they say is "contact the seller". I can't get a refund, I can't receive my items because the seller never shipped them. I get nothing and the seller has my money! Ebay is a s**t site, they do nothing! AVOID!”

Helpful Report

Posted 4 years ago

“I don't know why the US Government hasn't stepped in to help both sellers and buyers on this site. They change and add fees both ways at a wim, without regard or remorse. They change policies at their will and if you don't like it, get out? Really, no other online site does this to it's customers. Just remember, when you kick or boot a seller, you also lost a buyer! I'llgive Amazon my 30k a year!”

Helpful Report

Posted 4 years ago

“I have been waiting for months for 2 or 3 different items. I also noticed that their prices have sky rocketed over the past few months. Alot of their stuff is junk.”

Helpful Report

Posted 4 years ago

“Purchased items through e bay seller failed to supply all items and they are rubbish returned and then only got half of refund contacted e bay and after lots of messing around gave up as e bay wouldn’t respond or help lost £10 ! So deleting e bay”

Helpful Report

Posted 4 years ago

“DONT USE If you ever pay extra for 24hr delivery and it will take 3-4 days for you parcel to arrive, any dispute eBay will not refund your money for extra delivery charge. Very unfair, money went nowhere as free shipping wouldve arrived same time.”

Helpful Report

Posted 4 years ago

“Goods were never delivered and buyer said they had evidence they were - I was in all day, as I have been in lockdown, and they were NOT delivered. Ebay said the onus was on me to contact the courier. Under the Consumer Contract Regulations my contract is with the seller, the seller has to contact the courier. However Ebay insisted so I emailed courier asking for photographic and signatory evidence of where the item was "delivered". They did not reply to 3 emails. I am without the goods, know I don't have them, and the seller gets away with my £12. Ebay impossible to deal with and I have closed my account. Do not deal with them.”

Helpful Report

Posted 4 years ago

“I'm happy full time”

Helpful Report

Posted 4 years ago

“worst company ever worked with, don't waste your time or money, NO SELLER PROTECTION”

Helpful Report

Posted 4 years ago

“Cannot stand ebay anymore and have now deleted my account FOR GOOD. Had a problem with them years ago and I thought I'd try them again... how wrong I was for doing so. AVOID AT ALL COSTS. 0345 NUMBER TO RING CUSTOMER SERVICE IS APPAULING. ALSO NO DIRECT EMAIL AND THE SELLERS ON THERE ARE NOT WHO THEY SAY THEY ARE. I WOULD ADVISE ANYONE TO STAY AWAY FROM EBAY AND ALSO WATCH OUT FOR WALLSTICKERSUK... THEY WILL TAKE YOUR MONEY AND SEND POOR QUALITY STUFF AND THEN DENY IT.”

Helpful Report

Posted 4 years ago

“Ebay is a bunch of money ungry c**ts, buyers can no longer trust the price listed, there are too many dodgy little fees along the way to rip ppl off, like paying for the item and shipping you find this hidden shipping and handling coming outta nowhere, I hope Ebay gets shut down or have whatever they have bombed or completely destroyed. You MFing money hungry parasites !”

Helpful Report

Posted 4 years ago

“EBAY GETS ☆ ONE STAR FOR WHAT THEY DID TO ME! I tried Selling a surfboard on EBay Anyways you always get offers I probably took it at $400 So the buyer didn't realize it was pick up only and paid and Money Was locked up in a kind of protection impound account. Until he or I Click the right button test say that the purchase Went through. Once customer realized he did not know it was a pick up only he was in Washington Or another distant state on the West Coast. He contacted eBay or sent me some notes as well saying he didn't know it was pick up only and wanted me to refund I really didn't know what to do without losing some money because somebody has a transaction fee of like 30 bucks maybe more It's been awhile so I kind of forget smaller Details like price. So anyway he reached out to a representative who got ahold of me said there is no transaction fee if there Was a refund get me right I was kind of concerned over the whole deal I've never done anything like this before selling or Bidding for anything but buying I never picked anything up locally but I have bought Stuff online which seems to work Great. Anyways after talking to see a few representatives may be several theThe consensus was I was From everybody On eBay staff was that I Would be able to refund the guyAnd not be charged he would that was the agreement that eBay Put on him in Order for this to go through. Because I didn't trust eBay Once I saw certain fees Lingering Somewhere in the account I don't really remember. So transaction was supposed to happen easy as pie Let's give the poor guy a break and refund him as long as I don't get charged in anyway. And what really happened was they charge me $400 from my personal banking and refunded him At the same time . Remember the money was in in a private impound account for PayPal or eBay I'm not sure it's been awhile anyways they charged me 400 Box that I need to for rent and gave the guy's money back and I still had to pay the fee. It took many hours to get this sorted out thank God after about a week of calling everyday I took it to pay pal and Pay pal surfer Broke it all down to this Malaysian eBay representative I mean it was like a bunch of scam artists working in the eBay Malaysian department that you have to argue That they stole from you by charging you $400 but given the guy his money back out of the impound account. I mean it was a hardship I don't have the extra cash to have somebody just pull 400 bucks for my bank Account. I'm not the brightest tool In the shed but why do I come out 400 bucks less out of my bank account when the guy got paid back from the impound account. It was almost impossible to argue this with the Malaysian support That eBay . Another thank God was that my wife is a walking tape recorder she spent most of the time on the phone several hours I think it was like 8 hours A-day arguing with Malaysian people they stole from and they were saying no You Owed that money. So confidence in eBay selling is already risky especially when somebody can return stuff But when they steal from you outright and try to Covered up in their own paper work. Covered up with managers that literally argue not on your defense but for the gain of Maybe stealing I don't know there is corruption everywhere and I think eBay has thieves within its Management in Malaysia. Ultimately pay pal save the day by saying that the gal was ripping me off and never Should have charged me From my personal account my bank account. It doesn't make sense that they couldn't see I was never paid a from the impound account because the transaction never went through it was like an argument Of word circles listening to my wife On the phone with eBay representatives who really were out for ebay making money or maybe their own dirty rotten thieving Malaysian Mob bosses. When you Go through As many management calls as I did with my wife and myself and not one of the eBay managers could come to the right conclusion that they owed me money and they took money from my bank account it's just dam jacked upAnd then I lost 30 bucks to a sell go through So I just cut my losses. I know it's been some years like within 3 I think what these b******'s need to pay with a badd review because that was high stress Of a big corporation not Policing its dirty Malaysian managers who try to steal from you. I am so often tempted by trying to sell on eBay but screw these b******'s who will scam you by tire up your time and possibly your money like me. They get their money I don't know how many people have been through the same thing I have but they should have never been allowed to take money from my bank account when I never got any from them. The big question why Isn't there a mediator that can resolve things quickly on there and why are they so blind in America as we had some at different times American representatives that were blind to the transactions as well. They should have been able to see that they robbed me 400 bucks and left me high and dry. They are so h*** bent on customers Satisfaction that this totally screw over the seller. This is the only revenge that I have for the loss of time and money trying to sort this out. So Forever FUQ U eBay !!!”

Helpful Report

Posted 4 years ago

“Caveat vendador! Poor place to sell. Poor customer service!”

Helpful Report

Posted 4 years ago

Ebay is rated 3.1 based on 4,094 reviews