Ebay Reviews

Name: Ebay
Rating: 3.10

3.1 Rating 4,067 Reviews

53 %

of reviewers recommend Ebay

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Metrics

3.1

Based on 4,067 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Ebay 1 star review on 26th November 2024

140

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don't use Ebay's shipping service - scam!”

Helpful Report

Posted 2 years ago

“I've been an Ebay seller for over 20 years, and today I closed my account. The reason? Horrible communication - a buyer recently requested a refund on an iPhone 12 Pro Max I sold them, Ebay made it a strong suggestion that I refund the buyers money. Which I did. They even forced me to buy a return shipping label, as part of the return process. But the buyer never returned the iPhone, and when I contacted Ebay, I was told that I had to work that out with the Buyer myself. Ebay took the money out of my account, sent the buyer a pre-paid, by me, return shipping label, but they weren't interested in helping when said buyer didn't hold up their end of the agreement. That's not a place to be a seller. I recommend any of the many other platforms you could use - where you won't be charged huge fees to be ignored.”

Helpful Report

Posted 2 years ago

“Ebay is a great place for a buyer, even a better place for a buyer to take advantage of a seller and even get help from ebay doing it! Sold an item, the buyer reached out to ebay and claimed it was damaged in shipping. NOT TO ME, so ebay refunded all of the money before the item was even returned. So I lost the item and lost my money! WHAT A GREAT DEAL FOR A BUYER! EBAY DOES NOT SUPPORT A SELLER! THIS IS NOT THE FIRST TIME ebay sided and even helped the buyer rip me off. SELLER BEWARE!!”

Helpful Report

Posted 2 years ago

“I have been with EBay since it started, a very long time ago! The search function is near useless and even when you specify to only look in one country/location it will always default to China. To top it off, even when you find an item supposedly located in the county/location of choice, by looking at the location of the company, i.e. where it will be shipped from, it is still China. Next, the tracking system is run by a 3 year old. Only on one item out of 10 does it actually work. Most sellers just put random numbers or a non-trackable label number in the system. I have 7 items on purchase at this time. 4 are with UK Royal Mail, 2 are with Yodel and the last with something I knew was coming from China and has their tracking. All of the Royal Mail items have no updates, even up the the da of their arrival and when you take the shipping/tracking number to the Royal Mail tracking site, it will tell you that this item can't be updated until it is delivered. That is not package tracking! For Yodel, they show it is enroute to the carrier, which it will show until is delivered. This is not tracking either. Sadly the only one that is acting as a tracking number is the one on the slow boat from China. Sadly EBay has the world by the short hairs and they know it. They don't care and have sold out to the Country that sells the most products. i don't know if the company has been quietly bought out by the Chinese but they sure run the show now.”

Helpful Report

Posted 2 years ago

“My account has been suspended for reasons that are unclear. I have decided to start selling my extensive comic collection. I wanted to upload one comic book to see how the site works. The site is terrible and not user friendly at all. Once the comic was uploaded - a day or two later it was suspended. When asked why the response I received... We've checked your account and can see it was suspended due to concerns about its safe use. We want to keep eBay a safe and enjoyable place to buy and sell.. We may suspend an account if we have cause for concern, and/or if we're unable to verify any information you've provided to us. Please bear in mind that as your account is suspended, you won't be able to buy or sell on eBay or register a new account. You'll still have to pay any fees you owe to eBay. I understand if your want a detailed response with regards to the suspension of your account. I am afraid we cannot be more specific of the exact reasons for this suspension and I hope you understand that we are limited to the amount of information that we can give members when their accounts are restricted. By revealing further information we could help member’s intent on circumventing our policies to avoid detection. You'll find more detail on this under the 'Abusing eBay' heading of the eBay User Agreement which you can find here http://pages.ebay.co.uk/help/policies/user-agreement.html. For your account there is no appeal for this decision. Although we will read any future appeals you send, we may not respond to your inquiries regarding this restriction. To conclude: I have taken their advice and will find another venue. Trying to close my account and it says that I can't because my account is on suspend. At the same time I am told I cannot appeal the decision. Terrible, terrible service, no follow up and no proper details.”

Helpful Report

Posted 2 years ago

“I sold an item for $1.49, Ebay paid me $0.21. That means Ebay took 86% profit from my sale. Their excuse: they take profit from the shipping. How can a business survive ripping off their members? Not for long, that's for sure.”

Helpful Report

Posted 2 years ago

“eBay is nothing more than a scam these days. They refuse to pay and try to hold your money as long as possible, yet don’t pay interest yeah , eBay has become nothing more than a fraud. Read the reviews here and on other sites , eBay is at junk status with a 77% disapproval rating...”

Helpful Report

Posted 2 years ago

“I purchased a handbag (from Las Vegas) and returned it as it was not to my liking. The return label was scanned over two weeks ago and still receives notices from Ebay to "Hurry Up and return the bag before the return window ends".....really? No one picks up in customer service -- robotic messaging and you are left feeling frustrated wondering if you will ever receive your refund.”

Helpful Report

Posted 2 years ago

“These people will ruin your credit on their account and could care less about their customers. It is April and I’ve been trying to pay my $14 balance (which was incurred from family children posting and myself deleting them because they were not real) since December. I’ve heard every excuse in the book: wait for two weeks, it’s a technical issue that is being fixed so give it two weeks, we’ve escalated it, we’ve escalated it higher up the ladder, we will send you a special email to pay (never got sent), try this link to pay, and then finally (after spending hours with customer service) they tell me to call Global Collections. I’ve tried to add my card and bank account, my mothers card and bank account, my fathers card and bank account, and my brothers card and bank account. I’ve tried on Apple products, Samsung products, laptops, iPads, surfaces, and desktop computers. Customer service is the most useless thing I have ever dealt with. eBay cares less about their customers (been using them 20 years, 4 years on this account). If you want a headache for half a year ending in them telling you to call a collection agency after you’ve spent all this time trying to pay them, then I would definitely recommend eBay. What a nightmare.”

Helpful Report

Posted 2 years ago

“Absolutely nasty”

Helpful Report

Posted 2 years ago

“SELLER BEWARE !!!!!!!! I currently have over $1,000 sitting in EBAY'S account and they will not release these funds, spoke to numerous agents about this and all they keep saying is the account has restrictions which is not correct as EBAY have already paid me out on other items, so whats going on!!???? I am totally sick of this,”

Helpful Report

Posted 2 years ago

“I canceld an order the day I ordered. Also emailed the seller. My order was taking and cancel that day. They shipped out the item even thought I canceld... ordered on 16 canceled on 16 they shipped out on the 18 witch if the seller read my email he would have known and not sending . As far as EBAY is concerned they said they never got any cancelation witch I did emailed the 16 basically I was told I never sent it with I sent again today with EBAY response to that ail on the 16. Seller never reads your messages and ebay claims they never got it. I sent the email again with ebay responding to my email on the same day...the 16. Now will see if they claim they never got it seller I will send back my package return receipt and ebay shame on you. Very disapointed and will NEVER deal with EBAY. Thank goodness I keep everything so I can prove . I will expect my money back when I receive and send back the package. Full refund.”

Helpful Report

Posted 2 years ago

“Recently eBay asked me to send Bank Statement and Govt. Issued ID for verification purpose. I usually don't sell professionally but sometimes its just some home stuff i sell on eBay. After I sent my documents eBay sent me micro deposits into my bank account to complete verification and on the same day i got message that your eBay account is suspended indefinite time , you won't be able to buy or sell or not be able to create new account ever. First place why eBay should ask for document verification and collecting data just for no reason ? I did not even sell single item since last year. Second , Why would you treat long registered member as criminal all of a sudden without providing any details on what happened ? They ignore you even if you call or chat with them and ask for simple reason. I am registered with eBay since 5 years , never had any due payments. Third , Its not like we are renting your place and as landlord you ask for my personal details ? This happened to almost lots of sellers/buyers recently. So Beware !! I am not recommending eBay at all for selling purpose. I wish i could give negative ratings.”

Helpful Report

Posted 2 years ago

“Ebay is nothing more than another corporate greed behemoth, making and changing rules to suit their endless greed. Dishonest, zero ethics or morals is the order of the day, and their mindless minions (CSR) are all on board. Do yourself a huge favor and entrust them with NOTHING you aren't comfortable losing. The single abiding interest this company has is in creating wealth for itself and its shareholders, not YOU.”

Helpful Report

Posted 2 years ago

“I have been eBay customer since 2005 and mostly happy with my purchase until the year 2020 when Corona virus started. There is soo many scammers/ sellers on eBay that I no longer have desire to buy anything from eBay . Just beware, I wouldn’t recommend shopping on eBay even to my worst enemy.”

Helpful Report

Posted 2 years ago

“Ebay supports lots of fake sellers... twats.”

Helpful Report

Posted 2 years ago

“Ebay used to be a great buyer and seller platform, its now greedy, has no personal service, is riddled with fraudulent listing, doesn't follow its own policy, is riddled with technical problems... Its terrible”

Helpful Report

Posted 2 years ago

“Seller misled pricing I ordered a product from aggielily, put in my info and paid by credit card. After receiving the confirmation I received an email from the seller stating she made an error on the price and would have to re-bill me. Price went from the 20.00 I paid to 125.00. I replied to not re-bill me and that I expected to receive the items at the advertised price. My order was cancelled "by the buyer" which was not true. No help from eBay mgmt either. My first and last experience with them Edit”

Helpful Report

Posted 2 years ago

“Please do not sell or use ebay for anything!! They hold your money. They ask you to send documents and then still hold your money. I use to have a great sell platform on eBay and now it has gone to hell!! You can not get a person on the phone that speaks English!! Ebay is the worst and please listen to all the reviews telling you the same as me!! I have been selling for over 10 years and the last 2 years they have held my money so long I no longer sell with them. I am still waiting on my funds to be took off hold where I sold and shipped things 5 months ago!!!”

Helpful Report

Posted 2 years ago

“i had purchased a a possum cage from jauntybuy..that operate on EBAY.. MY PRODUCT WAS NOT WHAT I WANTED So i returned it Only to find that he wont refund my money is this what online shopping all about??”

Helpful Report

Posted 2 years ago

Ebay is rated 3.1 based on 4,067 reviews