Ebay Reviews

Name: Ebay
Rating: 3.10

3.1 Rating 4,067 Reviews

53 %

of reviewers recommend Ebay

Company Reviews

Questions

Metrics

3.1

Based on 4,067 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Ebay made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Ebay 1 star review on 26th November 2024

140

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased item and tracking shows it was delivered but i didnt rcevied item i requested ebay for refund and ebay various time told me to contact royal mail i contacted and royal mail informed me there is no letter we can give you ebay misguided you to get letter from us i watsed my time and money. This is the message i rceived from royal mail I’ve checked the tracking records and can see your item was delivered on 26/01/2022. The GPS tracking inform ation, obtained when the item was delivered, also confirms this. I have reported this issue to the local Delivery Office and have recorded your complaint under reference 220207-003209. However, due to the time that's passed it's unlikely the postperson will remember how the item was delivered and so, unfortunately, there isn't any further information we can provide. It appears you have been misadvised by eBay; we are unable to provide the information on letter headed paper requested by them. I apologise for any further inconvenience caused but we’re unable to action this request and would refer you back to eBay for further confirmation of how to progress your claim. I’m sorry you’ve had to contact us but there is no further assistance we can provide with this request. Please be assured we’ll also speak with eBay to prevent this advice being given in future.”

Helpful Report

Posted 2 years ago

“I ordered a pair of supposedly leather pants. The seller said they were in the US, they were in China. I ordered them and they are cheap plastic. The seller said they would accept my return but I had to pay for the shipping. It is eBay policy the seller pays for the shopping if the item is damaged or FAKE. EBay will not back me on this and there is no one to speak to in customer service now. Everything is done electronically. I need help.! EBay is now not a good place to shop. You can not get any help. I contacted them through their site and it was no help.”

Helpful Report

Posted 2 years ago

“Contacted support multiple times and they were very unhelpful in getting the reason why my girlfriend's brand new account made two days ago was suspended. (she's never used eBay her whole life) I am 99.9% positive eBay thinks that she is trying to scam people with "designer" bags when in reality, goodwill -> purchase -> research -> sell for profit. Guess she is considered scamming when trying to sell puzzles and clothes and other items... at least now we have a good reason to make a website for the business or sell on platforms that are much better with support and no fees. Seriously eBay get your customer support in check and get your business model in check. 1.2 stars is actually a lot higher than what I was expecting this platform to have. If you're thinking this is great and amazing, you're in for a rough ride when eBay bans you for something they "think" is a good reason, and then do not proceed to tell you the reason why or let you speak with higher-ups to determine the solution. Even without breaking any TOS, they seem to not care so guess what neither do we. All it is, is a ticking time bomb, read through the reviews on here, how many people are actually satisfied? Why is this old outdated platform even still around when they can do this to new customers who try to buy or sell? I personally have used eBay since I was 7, selling items and games on my own that I got bored playing with as a kid, never got banned, and never had any problems. This problem doesn't even personally affect me since it isn't my account, but I will no longer ever use the platform and all their competitors are miles ahead of what they will ever be doing. Seriously, the first step in running a successful business is to value your customers and clients, something eBay has no accountability for clearly. Also, I have had instances where I have been "scammed" on eBay myself, left a bad seller review, and nothing was done, the accounts are still selling to this day I'm sure. This to me as a technical person shows incompetence at a corporate level in the business model. Everybody looking to make money selling items should try selling them locally or even with their competitors first such as grailed or honestly anything else. eBay takes their cut and all that's cool, but if they do that and then ban your account, I feel like the company is just scamming you. Try selling locally with no fees so these corporate goodies don't get a kickback from your hard work and dedication to building a reputable platform. You'll probably be happier and less stressed anyways and won't have to deal with incompetent people.”

Helpful Report

Posted 2 years ago

“Identification of passport and driving licence and birth certificate Out of order. Long standing reputation sellers should not be subject to this . Cash sales listings removed without warning when I had bids on . Because they want passport and driving licence. eBay would still get fees from a cash sale. Removing all listings with bids on , Holding payments from sales on people. Review your policy if you want seller on platform, your loosing sellers that have been with you since eBay started 1995 to 1996.”

Helpful Report

Posted 2 years ago

“Worst platform to sell items on. Seller is always screwed. Even payouts on sold items are less then the final price after exorbitant fees and mistakes on shipping. If you ship by yourself with your own label they’ll still charge you and your final payout will never match up to any thing calculated on the items you sold. 228 for an item. 28 dollars in fees. But they’ll deduct that from 205 and it’ll be 185 ish final profit. They’ll pay you out at 177. I paid shipping”

Helpful Report

Posted 2 years ago

“Worst e-commerce platform in the world Worst e-commerce platform in the world. They suspend/restrict accounts for reasons best known to them. Genuine sellers are banned without proper investigations inspite of abiding by all their terms and conditions. All vendors please stay away from eBay.”

Helpful Report

Posted 2 years ago

“They steal from everyone.”

Helpful Report

Posted 2 years ago

“I have been with eBay selling for decades and have excellent feedback. Tried to open another account today to compete with the giant sellers and the immediately suspended the account! They won’t give me a reason and we’re extremely rude. Shocking behaviour and I am going to trading standards”

Helpful Report

Posted 2 years ago

“Most sellers will not answer questions and misrepresent everything and pose as US sellers when they are from China. I will never buy from noncitizens of the USA. The Chinese are taking over eBay. Their human rights record is disturbing. Facebook practices price collusion and lies about having a money-back guarantee. They don't. The sellers are forced to impound their seller's fees and they pay in the rare event of honoring the money-back guarantee. Plus, eBay has a 40% discount with the USPS and the reflected suggested shipping fees are the highest profit center for eBay. They protect sellers, not buyers. Buyers can not block sellers and eBay will frequently remove negative feedback. Ebay is the most corrupt platform on the internet. I am forced to get everything in writing or I will not buy. This is a partial list of their corruption. I only buy from honest sellers. I am very local in the rate event I find a honest seller. Thank you! Ken”

Helpful Report

Posted 2 years ago

“Not happy when searching for something. In search bar i entered: preowned diamond ring. then clicked 'Fine Jewelry'. My results and pages and pages of -GOLD OVER or listed as Diamond, but the full description is -Diamond Simulated. This is bull, no matter how you try to narrow your search you get pages of FAKE at high prices.”

Helpful Report

Posted 2 years ago

“Charged me for ending a auction. I never sold but still charged me lots of money. I don't recommend selling on ebay. It is geared for the customer. They over charge for selling fees and take fees when items don't even sell!!! Switching to Facebook to sell.”

Helpful Report

Posted 2 years ago

“eBay have the worst selling rules Passport and driving licence should not be requested to sell eBay lost fees due to restriction of account . It is not law to provide you with my Identification documents, customer service claim it's UK /USA law , no it's not , it's not even been on the news as a new law , unaware staff must be working with a fraudster, eBay looses fees for everyone account they restrict on sales ending . Avoid eBay, use gumtree, ebid , Facebook, and other selling platforms . High fees anyway at 13 to 14 percent on items plus postage fee they take .”

Helpful Report

Posted 2 years ago

“Fraudsters at eBay want passport and driving licence of people just so people can sell items, had items ending and on same day got taken off by eBay just because I will not give strangers my identification for it to be stolen and used as identify fraud by people hacking in their system or inside jobs”

Helpful Report

Posted 2 years ago

“I started selling items on e-bay, one item was and authentic Rolex Batman watch, GMT Master11, I display several photos, the manufacturers certificate of authenticity and model and serial number matching the certificate, I was told by eBay that it was fake or it was stolen by their experts and took my add out, o call several local jewlers first the jeweler where I bout it he offered me $3,500 more than what I originally paid the next jeweler offered me $4,500 more than I originally paid and sold it the same day e-bay accused me a a fraud and a thief. I would never buy anything from e-bay or put anything for sale on e-bay. Stay away from e-bay! They take your money for the add than they take your add out.”

Helpful Report

Posted 2 years ago

“Ebay charged me to list my two items. YOU took them down saying they are counterfeit. I am highly upset over this. My items were bought from the largest coin dealer in Dallas, TX and were authenticated. Ebay you took my money and called me a lier. I tried all your contact info and was never able to speak with anyone. YOU STOLE MY MONEY!”

Helpful Report

Posted 2 years ago

“Trying to return an item, but the automated system did not work! eBay is invisible and unaccountable, customer service is contemptible 😏”

Helpful Report

Posted 2 years ago

“I've been an Ebay customer since 2009, I've had a few little issues that were promptly taken care of. Until my last order. I ordered my wife a small gift and it shows delivered, never showed up. After speaking with seller I go to post office receive tracking history showing it was scanned at post office but not at my address. Sent to seller they refused to refund. Sent to Ebay and they sided with seller, even though I have post office tracking info. So after all these years as a loyal customer. Both as buyer and seller. This is how it ends. Can't have a live conversation with customer service. I guess when customers get tired of being ripped off and leaves. Amazon will put them out of business..”

Helpful Report

Posted 2 years ago

“It never seems to fail and even after 18 yrs if you search and know it never matters how specific your request is, 300 other items show up which mean you have to make sure the one word that changes the whole search is not purchased. I’m thinking of not purchasing especially when the greedy sellers do not accept returns, even if the item is as simple as a drapery panel. If the search doesn’t mention blackout curtain then why is blackout curtain coming up??? Also it may not be in the descript title, but there are times it’s in the description, which means one needs to read and go through 300 items to make sure you don’t purchase the wrong item, especially if NO RETURNS ACCEPTED. If purchase arrives and you simply are not happy with the monitor photos, you are stuck with the purchase. I highly recommend and have learned to nix the sellers who do not accept returns.”

Helpful Report

Posted 2 years ago

“Very good service and very fast.”

Helpful Report

Posted 2 years ago

“As a seller you got zero protection. They suspended my account after 2 hours I created it and just after I connect with my printful (Its Print-on-Demand website which that you upload your design and they will products and ships the item for you) I connected my ebay and printful account step by step as what the website tell me to do then eBay send me an email says im a risk for them and they will banned my account for my whole life yes... And today they decide to banned my mothers account too even though I have zero connect with my mothers account. She used different device and email to create account and I have never log in my mothers email on my laptop. We used the different bank and have everything different. But... we are living together so we have same IP Address... Very bad company with worst customer service”

Helpful Report

Posted 2 years ago

Ebay is rated 3.1 based on 4,067 reviews