Ebay Reviews

Name: Ebay
Rating: 3.09

3.1 Rating 4,094 Reviews

53 %

of reviewers recommend Ebay

Company Reviews

Questions

Metrics

3.1

Based on 4,094 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Ebay made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Started selling on Ebay in 2001. There were NO .30 cent insertion fees and you did not have to pay 12.5% on item price plus gd shipping fees. If I buy an item at a yard sale for $5.00 and charge $10 on Ebay and charge $6.00 to ship it. I have to pay the .30 cents, $2.08 ebay takes,, $1.50 for shipping supplies (boxes are expensive), MY TOTAL PROFIT IS 1.08. YEAH, A WHOLE DOLLAR. Thinking of selling another website.”

Helpful Report

Posted 3 years ago

“They have no time for sellers. All protection is for the buyers. You can create claims of damage without proof, write lies in the feedback and ebay will do NOTHING. I have been lied about before and ebay have done nothing but stand behind the feedback.”

Helpful Report

Posted 3 years ago

“I'll never buy from Ebay again. The merchandise I bought, made in China, is not working. And now it's impossible to return it for a refund.”

Helpful Report

Posted 3 years ago

“The worst company imaginable to deal with. If, by some minor miracle you actually get to speak to a real person, they don't listen or attempt to resolve problems, they just give stock, scripted replies.”

Helpful Report

Posted 3 years ago

“I've ordered on two occasions via eBay. And on both occasions I never received my items. And was not given a refund. If you want to lose your money? Go ahead and order from these thieves”

Helpful Report

Posted 3 years ago

“EBay plays god!! Sold item for £70 eBay took £10 I used my last £15 to pay for next day delivery. Almost a week my bank is still in over draft eBay hold the funds. I have removed all my listings and next I will be taking legal action against eBay. DO NOT SELL ON EBAY UNLESS YOU ARE RICH!”

Helpful Report

Posted 3 years ago

“Listed an item large item as collection only, buyer paid and didnt realise. Asked me to cancel. noticed that the refund amount was more than the sale. Ebay told me I dont get the 30p listing fee refunded and theres nothing i can do about it. I felt that the representative wasnt polite on the call either. The thing that made it worse is that because they had initiated the payout for the item, it hadnt reached my account so they was unable to refund directly. Therefore to cancel the order I had to add a debit card and pay by that. Overall very unhappy with how they are now”

Helpful Report

Posted 3 years ago

“I'm a businessman and my company rely's on accurate product and seller information. after numerous screwed up orders and ripp offs I refused to do any more business with them for years. a few months ago I received an email from ebay saying that they have made a lot of changes to their system to prevent fraud and theft. This is my second order since receipt of said email and already I'm dealing with fraud. the selling party has already lied and did not have the product he was selling in his possession and the product has been delayed past the point of my vacation departure, and since they chose to notify me that returns and cancelations are not available only after the order was placed, I feel really defrauded now and don't want to buy a second item nearer to me to go on vacation with. Buyer beware I spent hours online to find the product here in the United States and shipping dates to correlate with my planes. Thanks EBAY I see you still allow tricksters to operate in your relm with impunity. I can't even get a tracking number because apparently the product shows it hasn't even shipped yet.”

Helpful Report

Posted 3 years ago

“Been on eBay since 2003 with 100% positive Feedback and above average seller rating and found out my money was put on hold until delivery was made. Could understand if I had a dodgy history or was new. Joke of a company and closing my account.”

Helpful Report

Posted 3 years ago

“I Joined Ebay way back in 1997 . I'm one of the original customers. I sold an item this past weekend, and Ebay charged me 12.5% of my FInal Sale. I wasn't aware of this until after I completed my sale. Absolutely rediculous. Going forward, I will never sell anything on Ebay ever again. This is obsurd, and again , absolutely Unacceptable. I also feel bad for the people that sell items that are in expensive. If you sell something for 10$, and ebay gets 12.5% of this sale, and it costs the seller say - 5$ to ship the item to the buyer. . . . . WHAT ARE WE DOING HERE ? ! I Hope people learn from my post, and never use Ebay for Selling ! It's a complete rip off. It's not worth it. Trust me. I've been a customer since the beginning of Ebay.”

Helpful Report

Posted 3 years ago

“Ebay only makes money from Sellers. So when sellers rip you off or fraud or lie, Ebay will side with them on every appeal. They DO NOT guarantee anything. They say they do but when you try and collect they side with Seller. And if you think using PayPal helps, it does not. Paypal will side with EBAY on every decision they make, so you have NO RECOURSE. It is a big scam and I would not use unless you are prepared to get ripped off and take the loss. Too bad, it used to be a pretty good place, now they make Craigslist look like a safe place.”

Helpful Report

Posted 3 years ago

“Worst company to sell on us ebay fees on top of the fees never sale on eBay again”

Helpful Report

Posted 3 years ago

“I purchased a sensor for my car, it was faulty, when I ask for a refund they just refused and closed my case, I'm trying to get my money back through PayPal, when I wrote a negative review to tell people about this company, they deleted it instantly, they only allow good reviews”

Helpful Report

Posted 3 years ago

“Absolute overpriced fees and hard to release funds .Never use again”

Helpful Report

Posted 3 years ago

“Ive closed my account after 14 years, they used to be great but are now just a magnet for scammers. I ordered an item that didnt arrive, raised a refund claim and Ebay just cancelled it. Managed to get a paypal refund afer a wait of several weeks.”

Helpful Report

Posted 3 years ago

“I purchased an item from yntworthyshop19 on EBay. The product cost almost £50. I used it twice, after that it failed to change. I contacted the company but they didn’t respond. I then contacted eBay who said that there was nothing they could do because it had been more than 30 days. Just wanted to warn anyone who is considering buying an electrical item from eBay; it’s not worth it. I would especially avoid yntworthyshop19. If you buy from a store you get 12 months warranty.”

Helpful Report

Posted 3 years ago

“What terrible online company! Customer service practically inexistent and if you are finally able to contact them, they are simply rude and unhelpful. NO protection to their customers unless you are a seller. It is simply one of the worse online company. AVOID, AVOID, AVOID And it is obvious that Ebay can't care less about their customers as they don't even have the courtesy to reply to complaints. Eurk!”

Helpful Report

Posted 3 years ago

“I advise you not to make a Ebay account, terrible customer support! They banned my account out of nothing, after asking for a long time I found out it was because I made a payment when I was on my education. I tried to recover my account but Ebay was just incredible rude and just ended conversation on their own. I also had some package that didn't arrived yet, since my account is banned I cant fix this issue. They don't respond to my email anymore either. I also alarmed the dutch authority on privacy and the police, I advise everyone to do the same who got issues with Ebay.”

Helpful Report

Posted 3 years ago

“Awful, especially policies related to sellers”

Helpful Report

Posted 3 years ago

“A very awful selling platform What you upto eBay ? Ask for bank account details and already had bank details , ask for driving licence/ passport/ council tax bill etc , after being aseller for over 10 years . It is not right or humane to do that. It is risky to give them , once they hold all your information they can use it ,. Or third party hack, it is a unsafe method”

Helpful Report

Posted 3 years ago

Ebay is rated 3.1 based on 4,094 reviews