Ebuyer.com Reviews

Name: Ebuyer.com
Rating: 4.74

4.7 Rating 53,525 Reviews

96 %

of reviewers recommend Ebuyer.com

Company Reviews

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Metrics

4.7

Based on 53,525 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

0371 521 3300

Email:

Scott@ebuyer.com

Location:

Howden, East Yorkshire United Kingdom
DN14 7UW

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I recommended ebuyer to a friend to buy her son the parts for s new computer . She ordered ok but had the order stopped due to a random security check ..she had moved house and did not have copies of recent bills (although card went through).. They lost emails and basically for two weeks messed her around . Obviously the Christmas present to be will now arrive late . As a company we once rated ebuyer..if your order is for a larger sum then brace yourself for the security check from hell with every phone call giving different versions on company policy . In future I will hold back on my recommendations to save my friends the agony .”

Helpful Report

Posted 10 years ago

“Bought two tablets for £600 with next day delivery on Friday. Delivery schedule for Mon. Mon comes and goes no tablets. Ring customer services and told I should have read the terms and conditions of delivery's. Customer services are shocking very poor. Delivery was promised for today just received a phone call and delivery won't be today. All round a terrible experience and seems I'm not alone if you read there Facebook page. Think long and hard before choosing this company for your goods. They also use yodel which are by far the worst Currier company but they are cheap so guess they value profit over customer satisfaction..!”

Helpful Report

Posted 10 years ago

“Bought a laptop from ebuyer and was very impressed with it, so impressed, I bought one for my mum, thats where the problem started. Whe I received the laptop the touch pad didnt work, so I contacted ebuyer to say this and they said to send it back to them, so I did. about a week later, I received an email from them saying that the damage was not covered by the manufacturers warranty, and therefore they would send the laptop back to me. I rang them and asked what had happened and they said that they had received just a laptop in a box so they sent me photos of a smashed up laptop. So I persisted and Persisted that this was not the condition I sent it in, they said they would look in to it. About a week after this, I received the smashed laptop, to find a clear footprint on the middle of the screen, and some of my packaging materials. After about 10 phone calls lasting over 3 hours in total over a SIX WEEK period, I finally have a new laptop. However I felt that I was well within my rights to ask for some compensation for the six week period that I was without my laptop, ut no, apparently they don't offer compensation. This is a real shame as I have had a lot of good experiances with them in the past, however I would be hesitant to order from them again.”

Helpful Report

Posted 10 years ago

“Bought a 3TB Toshiba hard drive that hasnt worked correctly since day 1. 3 attempted return ALL cancelled by eBuyer - it appears I should reply to an email NONE of which I received !! Their attitude was so rude "prove you didnt receive them - added to "its your word against ours". To top it off they deduced money off what I paid as the time that had expired !! Awfull company and have closed my account with them !!”

Helpful Report

Posted 10 years ago

“Worst company I've ever used!!! horrendous company to deal with!! Sent faulty motherboard with a ten item order we placed, damaged pin on board. Made us feel like we were the ones who damaged it!! Every person we spoke to was unaccountable for their terrible service. Took 3 week to test and replace motherboard from when initial complaint was made. Then another week to 'test' board after it was in receipt of being returned. Lost earnings through this whole disgusting experience. No sense of urgency at all and terrible customer service. Still! Waiting for board to be replaced now 3 weeks to the day. Will never use again and I will not recommend anyone use ebuyer if they were to ask!!!”

Helpful Report

Posted 10 years ago

“Ebuyer Not very ethical company ordered a dyson vacum tried to send it back within 7 days within my legal time period.they said I couldn't because I am a business, but my receipt is made out to me and paid via paypal personal. Not a very good loophole BEWARE”

Helpful Report

Posted 10 years ago

“Item faulty but they claim that there was no fault. Having City and Guilds in electronics I thought I was qualified enough to diagnose that the antenna socket on the printed circuit board had come loose and did not make contact. I could have fixed it but it would have invalidated the warranty. Hence the TV said no signal. As they claimed there was no fault I had to pay £10 collection so I did not ask for a replacement as this was the second faulty TV they had sent me. Seiki 39" HD Ready TV SE39HY03UK £179.99 Up to now Ebuyer has done me proud BUT this has now made me look elsewhere. They do not realise that some customers may even know what they are talking about.”

Helpful Report

Posted 10 years ago

“I think this service is very poor you order something pay for it via credit card then you get an email saying please send us a copy of your passport for proof of who you are our accounts team need this but I'm not asking for an account plus I'm not sending anyone a copy of my passport”

Helpful Report

Posted 10 years ago

Hi James, Sorry for the annoyance that this has caused. All of our orders go through security checks and from time to time we do carry out random security checks. We do this so we can maintain a secure shopping experience for all of our customers. I am sorry for the frustration that this has caused you but if you still require your order, you would need to provide these details to the relevant email address stated on the email you received. If there is anything you are unsure of, please email me at scott@ebuyer.com and I will be more than happy to assist you with this. Kind Regards, Scott

Posted 10 years ago

“Tried to place an order for £1500.00 Have tried 6 times with different company credit cards and each one has been rejected for no reason. Phone Customer services and not really interested in the problem. Will have to take my business else where.”

Helpful Report

Posted 10 years ago

Hi Chris, Sorry for the annoyance that this problem has caused you. Due the amount of the purchase, your bank might be putting a temp block on the card. There could also be a number of other reasons why this has been rejected. Please can you email me the order number scott@ebuyer.com and I can take a further look into this for you. Kind Regards, Scott

Posted 10 years ago

“Re. e-buyer: I have tried to buy a computer from you and am absolutely appalled that you have cancelled my order. The reasons you gave were: Your order has been cancelled for one of the following reasons: - You've asked us to cancel your order, - An item on your order has been discontinued or is now out of stock. I have not asked you to cancel the order and when I ordered the item a few minutes ago you said that you had over 200 in stock. My wife had a similar experience and you asked for a copy of her passport and a utilities bill as a 'security check' which is rather insulting.”

Helpful Report

Posted 10 years ago

Hi Paul, I'm sorry for the annoyance and frustration that this has caused you and your wife. It sounds like your wife had been subject to a random security check that we have in place here at Ebuyer. As mentioned in the email that has been sent to you, this is to maintain a safe shopping experience for all of our customers. Please can you email me the order number of the recent order that has been cancelled so I can look into this further and help out if required. My email address is scott@ebuyer.com I look forward to hearing from you. Kind Regards, Scott

Posted 10 years ago

“There isn't enough technical info int he description box about the items I was purchasing. this could certainly improve. As i have to go to an external site to obtain the spec i needed and this is frustrating as it makes you question whether or not your buying the right item.”

Helpful Report

Posted 10 years ago

Hi Marco, I'm sorry for the trouble that this has caused you. I will certainly will pass this across to the marketing and product team. Is there a particular product that you have been looking at that I could help with? I can ask the product manager and the tech team for the technical information that you require. Please email me directly at scott@ebuyer.com and I will be more than happy to help. Kind Regards, Scott

Posted 10 years ago

“EBuyer are a good supplier. BUT their choice of courier is poor. I have had nothing but trouble with Yodel, who are c£&p Any seller that gives a buyer a CHOICE of courier or postage options would set a good example of service and quality.. Which is what is currently lacking with ebuyer. I should let Mr Healey know next time see him.. ( just living down the road from him)”

Helpful Report

Posted 10 years ago

Hi Andrew, Thank you for taking to the time to write this review. I am sorry that you are having problems with Yodel. If you can send me the order number directly to me I can then look into any problems and resolve them for you. My email address is scott@ebuyer.com I look forward to hearing from you soon Andrew. Kind Regards, Scott

Posted 10 years ago

“I have tried twice to order a computer from Ebuyer and both times it was rejected even though I paid securely through Paypal. I will now take my business elsewhere.”

Helpful Report

Posted 10 years ago

Hi Sally, Sorry to hear that this has caused you trouble. Please can you email me your order number directly so I take take a look into this. I need to find out why this has happened and to ensure that any underlining issues are fixed. My email address is scott@ebuyer.com I look forward to hearing from you. Kind Regards, Scott

Posted 10 years ago

“Very good prices and with lots of free deliveries on many products. Have always had great service and prompt delivery from them.”

Helpful Report

Posted 10 years ago

“I have had my account with Ebuyer since 2001and used it to purchase computer components for myself, family and friends. I have a lot of confidence in this company to deliver the products I have chosen, as well and accept products which I have return through change of mind or fault. Just browse around the website, compare the prices to high street and you will be astonished with the savings you can make.”

Helpful Report

Posted 10 years ago

“Been dealing with ebuyer for years and had no problems, until my motherboard developed a fault that was not due to me. The warranty offered by Ebuyer apparently has some stipulations and even though they were selling the exact same model of motherboard at the same price i paid they would not refund the full amount or replace the motherboard. I was instead offered 60% of the amount i paid in store credit, i would strongly advise anyone with a fault to RMA and deal with ASUS/Corsair etc. instead as Ebuyer have shown to me that they do not value their long term customers and fail to offer satisfactory service.”

Helpful Report

Posted 10 years ago

Hi Sam, Thank you for taking to the to write this review. Unfortunately, due to the length of time between the original order and the RMA raised, the proportionate refund would still stand. I am sorry that you feel this way with regards to this. If there is anything I can help you with in the future then please do not hesitate to contact me. My email address is lucy@ebuyer.com. Kind Regards, Scott

Posted 10 years ago

“Some ads on the right side had been obscuring the contents of the order. I had to struggle a lot to place the order. Please investigate and stop this unwelcome intrusion by the 3rd party. As to your company I have been fully satisfied with your professionalism and service. All the best!”

Helpful Report

Posted 10 years ago

Hi Hakumat, I am happy to hear that you are happy with our service. I will pass this feedback over to the relevant department to look into. If there is anything else that I can help you with then please do not hesitate to contact me at lucy@ebuyer.com Kind Regards, Lucy

Posted 10 years ago

“I have only just placed my order and can therefor only pass comment on the actual placing of my order. The item description and purchasing details stated that the delivery was free unless you chose next day delivery and I don't recall seeing that the price shown was prior to vat. This is my recollection and I could be wrong if so I apologise.”

Helpful Report

Posted 10 years ago

Hi John, Please can you email me at lucy@ebuyer.com with your order details and a contact number so I can call you to clear up on queries your may have. I look forward to hearing from you. Kind Regards, Lucy

Posted 10 years ago

“Faulty printer excuse after excuse not to refund imagine rewarding staff for the highest returns rejections ...is this how bad its got lets go back to pen and paper Ebuyer.com hang your heads in shame....i notice their share value has dropped too must be having cashflow problems ..”

Helpful Report

Posted 10 years ago

“This is my third attempt at buying an item from ebuyer. I kept getting an email advising that a foreign credit card was being used and was therefore declined. I rang the helpline and the staff were of little or no help.”

Helpful Report

Posted 10 years ago

Hi John, I am sorry that you have had problems and you feel that you have inadequate help. Please can you email me at lucy@ebuyer.com if you still require any assistance and I will be more than happy to help you. Kind Regards, Lucy

Posted 10 years ago

Ebuyer.com is rated 4.7 based on 53,525 reviews