Ebuyer.com Reviews

Name: Ebuyer.com
Rating: 4.74

4.7 Rating 53,525 Reviews

96 %

of reviewers recommend Ebuyer.com

Company Reviews

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Metrics

4.7

Based on 53,525 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

0371 521 3300

Email:

Scott@ebuyer.com

Location:

Howden, East Yorkshire United Kingdom
DN14 7UW

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Am unable to edit my details. Now subject to security check. Will cancel my order.”

Helpful Report

Posted 8 years ago

“From the website I assumed next day delivery was included in the stated price (it says, order within 8 hours to secure next day delivery). After ordering it turned out the delivery is within 5 days, I need to pay £20 for next day. Appears at best deliberately misleading and I will be complaining through other channels”

Helpful Report

Posted 8 years ago

“We find no Discounts and lies within Ebuyers.com a lack of help to support Oneaid , G.M.P. Debdale 1 and www.1almighty.com with our charity purchases we find rude, bad customer practice and poor judgement we therefore deem after this 1st and only order no further orders will be placed and advice all other charities to do the Same yours Mr Neil Stewart Johnson Digital Mentor and head of Homewatch Debdale 1”

Helpful Report

Posted 8 years ago

“TOO MUCH LIKE HARD WORK JUST TO BUY 1 ITEM!”

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Posted 8 years ago

“best out there”

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Posted 8 years ago

“Item arrived damaged. Company is more interested in 'process and procedure', than customer care and experience. I was asked to photograph both the item (computer monitor), plus the packaging and email it. They wouldn't send out a replacement until they had received the damaged item, even though they had confirmation from the photos that the item was damaged and unusable on delivery. The only way I could get a replacement was to buy another one and then wait until they refunded the broken one. What a large inconvenience to customers!!! No apology offered until I mentioned that there wasn't an 'apology'. I still have to now wait until a courier is organised to return the item.....what a waste of everyone's time. Poor, poor customer focus.....”

Helpful Report

Posted 8 years ago

“Great Products. Rubbish Courier Yodel. Failed to deliver. Then said it will takes us another 27 hours to deliver your parcel. Then 24 hours later it was still another 72 hours. Great products but you are not able to deliver them to me so useless. I cancelled and reordered with click and collect hoping to bypass Yodel . But NO. Click and collect is delivered by Yodelers. So back in the same disaster. OFFER AND ALTERNATIVE TO YODEL PLEASE”

Helpful Report

Posted 8 years ago

“Absolutely terrible service. Rubbish website with little bugs that make using it very annoying, e.g. saving a wish list doesn't save the quantity so if you put it in to a basket you then have to update every item with the quantity if more than 1, tagging/categories for items is inconsistent so filtering things doesn't always show all the items that apply. Prices fluctuate constantly, every day over roughly a week something I was looking at was a different price. Called to ask about a laptop part, guaranteed I'd get a call back that same day. No one ever called back. Made an order for over £3000, cancelled by ebuyer out of the blue, not given any time to resolve the issue, and all items including low stock items put back for others to buy. I called up to ask if they can reserve the items or speed up sorting the issue but no. So as you might expect, one of those items, a £1000+ laptop with only 1 in stock was bought by someone else in the meantime. Now it's discontinued. Except, this wasn't updated on the website, so it still showed as in stock and I was able to purchase it and pay for it, with a confirmation that payment had been taken and processing for delivery started. Not so eager to contact me though that the item wasn't actually in stock, I had to find out by chance when I went on to live chat to ask about a different issue - links not working in the order tracking page. Still no email about the out of stock item hours after. It seems that they planned to just deliver what they had and let me know later about the rest. The order was split in two deliveries, the items that were coming with the laptop were also not going to be delivered because of this issue even though we paid extra for next day delivery. Also they can't call me to notify me of the issue because they are 'an online company', despite me talking on the phone with them numerous times. Used live chat to complain about the terrible service, no acceptance of wrong doing, no offer to compensate, you could tell the person I was talking to just wanted the conversation to end, putting in no effort to be helpful. He said he'd email me tomorrow to let me know what my options are, will see if he actually does...I doubt I'll use them even if they offer me a discount. I would not recommend you wasting your time and giving money to a company that will make no effort to treat you well.”

Helpful Report

Posted 8 years ago

“a simple transaction made extremely difficult by ebuyer staff giving out wrong information, it must be a business account because of the numbers, we cannot deliver when we have said, we will give you free delivery, it cost too much can you pay £20, we cannot process your order after asking for payment in this fashion, 24 hours later no order lots of stress and unhappy people, if you where a small business you would be unemployed, if there was another option i would not even have bothered giving you the business as your company and staff attitude towards customers spending £1700 is absolutely atrocious you should be ashamed of yourselves asking people to write reviews for such poor service !!!!”

Helpful Report

Posted 8 years ago

“bought online, paid online, order accepted. one minute later, order cancelled by ebuyer. Useless.”

Helpful Report

Posted 8 years ago

“Have been using eBuyer for years, both for personal and business use, and never had any problems. Fast delivery and always easy to sort out any issues if there are any.”

Helpful Report

Posted 8 years ago

“business site is not geared up for business purchases properly. No facility to add an order number or order reference”

Helpful Report

Posted 8 years ago

“You quoted free delivery but charged £10”

Helpful Report

Posted 8 years ago

“I was surprised that in order to buy a printer I have to give all my personal details including my date of birth. Does my age anything to do with a processa of buying a printer?”

Helpful Report

Posted 8 years ago

“Asked for an item to be delivered the next day and the courier attempted and never left a card or notification of attempting delivery. I called and the ebuyer customer service person was very unhelpful!!!! Never using them again as I lot more money instead of saving!”

Helpful Report

Posted 8 years ago

“Having spent 30min on the phone with customer service trying to login they finally told me nothing could be done!!! It must be my computer try another one, I did another company. Would you wish to do business with this company, NO”

Helpful Report

Posted 8 years ago

“Cancelled my order with no reason as to why?? Now I have to wait 5 days for the money to go back on my card! First and LAST time using ebuyer.”

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Posted 8 years ago

“Easy to use site and great prices”

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Posted 8 years ago

“It was a very easy process from finding the product required and placing the order. Great stuff”

Helpful Report

Posted 8 years ago

“Did not honour warranty. Good prices, fast delivery, problems if you have to return an item.”

Helpful Report

Posted 8 years ago

Ebuyer.com is rated 4.7 based on 53,525 reviews