Ebuyer.com Reviews

Name: Ebuyer.com
Rating: 4.74

4.7 Rating 53,525 Reviews

96 %

of reviewers recommend Ebuyer.com

Company Reviews

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Metrics

4.7

Based on 53,525 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

0371 521 3300

Email:

Scott@ebuyer.com

Location:

Howden, East Yorkshire United Kingdom
DN14 7UW

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Ebuyer.com 5 star review on 23rd October 2022

Steve Jobson

Ebuyer.com 1 star review on 20th August 2022

James Campbell

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What a disaster. I will definitely not be buying from Ebuyer again. Having placed an order for the princely sum of £4.98 and paid with a verified Paypal account, I find that Ebuyer cancel the order because they want identity confirmation. It seems that verified Paypal accounts and/or credit card purchases made with the bank's verification system are not sufficient. The information requested by Ebuyer is: "A scanned colour copy of the full picture page of your passport OR picture card of your UK drivers licence along with your passport or drivers licence number. and A utility bill that is at least two months old." There are some serious privacy issues here and despite assurances from customer support that the information is destroyed once verified, I for one will not purchase here again. There are plenty of other online retailers at similar if not better prices and I think Ebuyer have a serious PR problem here.”

Helpful Report

Posted 11 years ago

“Personally feel discriminated against for living in Northern Ireland by this website, the products are good, they claim they give free postage, until you to entering your address for NI. When the site charges £5.99 to deliver a pendrive at £2.99 to Northern Ireland! I understand if it sent by courier, but royal mail ?????!!!! I mean come on folks- it is not really fair. Otherwise products good, but the postage will put me off from ordering anything again from this site”

Helpful Report

Posted 11 years ago

“All I wanted to do was buy a laptop, instead it was like breaking into Fort Knox. What a completely, unnecessary and frustrating experience. If this is a sample of what I will experience every time I buy anything from your site this will be the last time. I have experienced nothing like it at any other site, thank God.”

Helpful Report

Posted 11 years ago

“Website too fiddly to use and find things.”

Helpful Report

Posted 11 years ago

“Bought a Sumvision Cyclone 2 tablet from eBuyer. Good specs for the price but it hung every time I tried to open or download an app. Beware the return! ... especially if you work full time and try to schedule a return for later in the day. They simply won't help you do this ... extremely frustrating!!! Very poor customer service eBuyer :(”

Helpful Report

Posted 11 years ago

“Best price on the HP Laptop I wanted to buy and only retailer offering both Windows 7 and Windows 8 OS - never had a problem with eBuyer!”

Helpful Report

Posted 11 years ago

Hi David, Thank you for taking the time to leave a review for Ebuyer. I have noticed your comments are positive however the score shows you are not satisfied with Ebuyer. Please can you let me know if there any issues you would like to report and I will be happy to look into this for you? Thank you. Kind Regards, Lucy

Posted 11 years ago

“Don't list Google Checkout as a payment option if you don't support it.”

Helpful Report

Posted 11 years ago

Hi Michael, Thank you for bringing this to our attention. The website does still have a Google Checkout logo at the bottom of the page and I will ensure this is removed. Kind Regards, Lucy

Posted 11 years ago

“Great service by Ebuyer, Great quality item and a trust worthy company that will deal with issues. Overall cant recommend enough. We always point people in the direction of eBuyer!”

Helpful Report

Posted 11 years ago

Hi Michael, Thank you for leaving a review for Ebuyer. I can see the comments you have left are very positive however the score you have given us does not reflect this. Please can you advise if there are any issues you would like me to look into for you? Kind Regards, Lucy

Posted 11 years ago

“Desptie signing in no more than 4 times(!) no acknowledgement that this had been accepted - just a note to say it had not. Nevertheless, an acknowledgement was sent by Email to confirm I had signed in! Because of this the order increased to 2 machines. I was so exasperated I nearly went to another company to buy my computer. You need to sort things out - people may be on a shorter fuse than me and not be computer-wise and not check and amend the final order. This review certainly wont win a prize but it is the truth.”

Helpful Report

Posted 11 years ago

“Why do I have to enter sec details up to five time before its accepted any more and you've lost a sale and a customer”

Helpful Report

Posted 11 years ago

“Unfortunately when using PayPal to pay for my order there was a problem with the address chosen differing on PayPal and eBuyer, this issue lead to the removal of the free shipping on my order and even when the problem had been rectified, and the addresses now matched, standard shipping charges were not removed meaning the cost of my order nearly doubled. I did not notice this until receiving a notification on my phone showing a higher amount had been charged to my PayPal than anticipated.”

Helpful Report

Posted 11 years ago

“Web pages on products go blank unless i stop page loading.Always been ok before . Also before completing order up came pop up for free usb cable if next day delivery for £9 save £3 but cost £9 dumb i am not. Also when did just see free usb then could not go back, stuck with next day delivery; had to redo whole order USELESS”

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Posted 11 years ago

“shopping with Ebuyer.com for a while and I was always provided with the best services.”

Helpful Report

Posted 11 years ago

Ebuyer.com is rated 4.7 based on 53,525 reviews