Ebuyer.com Reviews

Name: Ebuyer.com
Rating: 4.74

4.7 Rating 53,525 Reviews

96 %

of reviewers recommend Ebuyer.com

Company Reviews

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Metrics

4.7

Based on 53,525 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

0371 521 3300

Email:

Scott@ebuyer.com

Location:

Howden, East Yorkshire United Kingdom
DN14 7UW

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Ebuyer.com 5 star review on 23rd October 2022

Steve Jobson

Ebuyer.com 1 star review on 20th August 2022

James Campbell

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have spent over 3 hours ordering an item on this website. Admittedly I am 64 and this is the first time I have bought anything from an online supplier. However, I rang up in desperation after 30 minutes, and was told that I could not buy the laptop I wanted over the phone - it had to be via the computer, using the shopping basket icon "at the top right of my screen". I have still to see this phenomenon. After wandering around the website for ages, I eventually did see the word "basket", and was able to load the Asus X551CA (6GB RAM, 1TB HDD) into my basket. I checked my basket, and discovered I had ordered an Asus X551CA (4GB RAM, 500GB HDD). This should have been priced at £279, but instead was priced at £349, the price given for the higher spec computer I wanted. I could find no way of changing my order, so I tried to arrange for an immediate return. Again, wandering around the website eventually brought me to find the info that I hadn't ordered anything after all. The process of ordering second time round was quicker. and I suppose I must have learned the foibles of the website, but I am most unlikely to use this supplier ever again!!!!”

Helpful Report

Posted 11 years ago

Hi Geoff, I am sorry to hear to had issued with using our website, we do appreciate these comments as we are always trying to improve the site. From checking the order I can see the price you have paid was the price that the item was at when added to your basket, if you would like me to assist you in returning the item or need any further help using the website, please do not hesitate to contact me direct at lucy@ebuyer.com. Kind Regards Lucy

Posted 11 years ago

“Probably the last time I will use Ebuyer. Last order took 3 days on next day and was delivered to home address instead of site. This recent order 3rd attempt and clashing with security checks that are delaying order again. All I want to do is deliver to site address!!!!”

Helpful Report

Posted 11 years ago

Hi Paul, I am very sorry for the delay in your order. From checking your order I am unable to see that there was an issue with your address. Please can you contact me at lucy@ebuyer.com so I can look into this further and advise on the delay. I hope to hear back from you, apologies for any annoyance this has caused. Kind Regards Lucy

Posted 11 years ago

“Impossible to order tried twice. Failed security checks because”

Helpful Report

Posted 11 years ago

Hi Paul, I am sorry for any annoyance that has been caused by your order's been cancelled, these have been cancelled for security reasons, as this is an internet purchase we do have high levels of security. Please contact me at lucy@ebuyer.com and I will be able to help you place the order. Kind Regards Lucy

Posted 11 years ago

“Furrion Shredder was advertised to me via email at £29.99 but when I went on site to buy the price was £34.98. I promised my partner I would make the purchase online for her but am now £5 out of pocket. Let's hope the product is worth having when it arrives.”

Helpful Report

Posted 11 years ago

Hi Malcolm, From looking at your order I can see that this offer was only for Friday the 6th and your order was placed on the 10th. However, as a good will gesture I have now refunded you £5 to the original payment method. I hope you feel you can update your review stars to reflect this. Please contact me back if you need any further information. Kind Regards Lucy

Posted 11 years ago

“This evening I ordered a Laptop (HP 250 G1) and paid additional postage for next day delivery. This morning I received an email to say the order was cancelled, without any reason given, and that it will be several days before I receive a refund! Very poor communication and considerable inconvenience... Avoid Avoid Avoid”

Helpful Report

Posted 11 years ago

Hi Nigel, I am sorry to hear you feel the communication from Ebuyer has been poor, and I am sorry to hear this matter has caused you inconvenience. Having viewed the order from the reference number provided, I can see an email was sent to you to confirm what the issue was. I can also see you have since spoken to our Customer Support Team who have advised you on this also. The payment for the laptop was never processed by Ebuyer as the order was cancelled before this was taken, so there is not a transaction for us to refund. If this payment has left your bank, please contact them directly so they can ensure the funds are returned to you. I am very sorry for the inconvenience caused. Kind Regards, Lucy

Posted 11 years ago

“I ordered a computer on either Saturday or Sunday and due to id checks I still have not been able to receive what I've ordered. Not impressed at all”

Helpful Report

Posted 11 years ago

Hi Carl, I would like to offer my apologies for any annoyance this has caused you. I can see from your order number provided that you have received an email from the accounts team today, and that your information is in the process of being processed. Once again I offer you my apologies on behalf of Ebuyer for any annoyance caused. Kind regards, Lucy

Posted 11 years ago

“Looked on a few sites but e-buyer was most competitive. I had to speak with one of their taem who was very helpful and proffessional”

Helpful Report

Posted 11 years ago

Hi Paul, Hi Andy, Thank you very much for leaving Ebuyer a review. I can see that you have only given us 1 star however your comment suggests you were happy with the service you received. Please advise if there is anything we can improve on or if you would be able to change the star rating? Thank you. Kind Regards, Lucy

Posted 11 years ago

“v good”

Helpful Report

Posted 11 years ago

Hi John, Thank you for taking the time to leave a review for Ebuyer. The comment you have left suggests you are happy with the service you have received, however you have only given us 1 star. Please let me know if there are any issues you would like me to look into? Kind Regards, Lucy

Posted 11 years ago

“So much hassle just to purchase an item for delivery. Wanted it delivered under a different name and address to billing but the order confirmation came through with the wrong details, after 20mins trying to register.”

Helpful Report

Posted 11 years ago

Hi James, I am sorry to hear you experienced issues when trying to place on order on the website. I can confirm you are able to select an alternative shipping address to the billing address, so I am not sure what was happening here. My email address is lucy@ebuyer.com should you wish to send me further information so I can look into what happened here. Once again I offer my apologies. Kind Regards, Lucy

Posted 11 years ago

“it was going ever so well , right up until my card payment which was declined . Even though there is several thousand pounds in the account . So it seems they don't want my money . Not sure if this review will win me an iPad but never mind”

Helpful Report

Posted 11 years ago

Hi Joel, I am sorry to hear the payment declined on your order and for any annoyance this caused. There is no reason for Ebuyer to decline a payment as it is not in our interest to do so. If a payment has declined we would always advise to contact the bank as there may be something they are unsure of. I hope you can accept my apologies for any annoyance caused. Kind Regards, Lucy

Posted 11 years ago

“Quick and easy very pleasing”

Helpful Report

Posted 11 years ago

Hi Andy, Thank you very much for leaving Ebuyer a review. I can see that you have only given us 1 star however your comment suggests you were happy with the service you received. Please advise if there is anything we can improve on or if you would be able to change the star rating. Thank you. Kind Regards, Lucy

Posted 11 years ago

“Ebuyer is quick, responsive post purchase and treats you like a client they want to keep.”

Helpful Report

Posted 11 years ago

Thank you very much for this positive review. However, I can see that you have only given us 1 star. Please advise if there is anything we can improve on or if you would be able to change the star rating. Thank you. Lucy

Posted 11 years ago

“I have had to fight this website, it is possibly less difficult than hacking into GCHQ but not a lot, This is my third and final attempt to buy something from this site, Why so difficult?”

Helpful Report

Posted 11 years ago

Hi Richard, I'm sorry to hear you are having problems placing an order with us. Please can you advise what sort of issues you are having so I can try and help? I can see from the order number you have provided, the order has been successfully placed and we are currently awaiting confirmation of your details. An email has been sent to you directly this morning with more information. I will await your response. Kind Regards, Lucy

Posted 11 years ago

“I just ordered tablet even if was showing 39 item in stock. Paid for 2 and now got email insufficient stock. After my order was 37 items in stock. Typically, Ebuyer will keep my money for couple of days and I will not receive my items”

Helpful Report

Posted 11 years ago

“A nice simple to use site, order with simplicity”

Helpful Report

Posted 11 years ago

Hi Leon, Thank you very much for leaving Ebuyer a review. I can see that you have only given us 1 star however your comment suggests you were happy with the service you received. Please advise if there is anything we can improve on or if you would be able to change the star rating. Thank you. Kind Regards, Lucy

Posted 11 years ago

“Just had an urgent order reverted back to a quote as the "Verified by Visa" check wasn't completed. It would help if it had asked me. Damned Annoying and inconvenient.”

Helpful Report

Posted 11 years ago

“Ordered many products in the past, no problem, but then placed a big order and one part wasn't delivered, contacted ebuyer and they basically called me a lier. Couldn't get my money back and was £30 down the drain...”

Helpful Report

Posted 11 years ago

“Spent £550 on computer upgrades to be delivered tuesday. Ebuyer used Yodel as a courier. I took a days holiday to make sure I was in all day for the delivery and watched the door from 7am. At about lunchtime someone put a card through the door saying they were unable to deliver, but nobody had knocked on the door. I phoned Yodel who said they would get the van man to come back and deliver my (heavy) parcel, which I'm guessing he was too lazy to carry. 5pm came and no respone. Phoned Yodel who said they were never going to do that and i had to get to their depot - by 6pm - to collect it, or wait till the next day (when I'd probably get another card). Managed to get to their depot.. who said no, it was impossible to collect same day and they shouldnt have told me that. So it cost me a days holiday, £10 petrol, and a lot of blood pressure and I still dont have what I paid for, Ebuyer have been good in the past but they ARE responsible for who they do the deliveries with. Might go elsewhere next time I spend £500+ if this is what service I get.”

Helpful Report

Posted 11 years ago

“I'm a bit angry I had this pop up as on sale £9.99. I went through the whole payment process where it kept saying £9.99. However when I get the email notification I am told that payment has been taken and I have been charged £16.97 with almost £6 shipping that was not mentioned while ordering.”

Helpful Report

Posted 11 years ago

Hi Jeff, Thank you for leaving Ebuyer a review. Having looked at your order, I can confirm the item is currently on special offer at £9.99, down from £19.98. The delivery option you have selected is 2 working days, which is not free I'm afraid. The free delivery option is 5 working days. I can confirm I have amended your order to the free delivery option and issued you with a refund for the postage. The order total is now £9.99. I hope this helps. Kind Regards, Lucy

Posted 11 years ago

“I love some of the products, but even small items have a very large postage to Northern Ireland. A simple memory stick costs almost £7 to post.”

Helpful Report

Posted 11 years ago

Ebuyer.com is rated 4.7 based on 53,525 reviews