Ebuyer.com Reviews

Name: Ebuyer.com
Rating: 4.74

4.7 Rating 53,525 Reviews

96 %

of reviewers recommend Ebuyer.com

Company Reviews

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Metrics

4.7

Based on 53,525 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

0371 521 3300

Email:

Scott@ebuyer.com

Location:

Howden, East Yorkshire United Kingdom
DN14 7UW

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All good, until I received my order confirmation email. Although ebuyer invites customers to enter a SEVEN line address, the order confirmation email reports only the last FIVE lines of the address field.......In other words, the first TWO lines are missing. I'm now left wondering: Am I going to have to knock on the door of every last address in my post code to find my ebuyer delivery? I know other people who have complained about this error.......but ebuyer seem incapable of sorting it out. Very disappointing.”

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Posted 9 years ago

“painful experience, website been hooking up all day, require more details than most, and second security on credit card made whole experience take nearly a day, poor, can't wait for the purchase to arrive late for Xmas!”

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Posted 9 years ago

“All I wanted was a small order for some key ring torches but the difficulty trying to finish the order was stupid -I had to change my old password, your delivery charges are not cheap, difficult getting free, kept getting put on to index of products, froze on payment choise, couldn't get into paypal etc etc. time wasted repeating ID and password -not a happy bunny!”

Helpful Report

Posted 9 years ago

“There was a problem which was not my fault- calling up the agent either could not or would not resolve things- it took for me to raise the complaint using a third party to get things sorted, maybe if things were done right the first time or the agent was able/willing to help this would have been marked better.”

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Posted 9 years ago

“good easy simple purchase”

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Posted 9 years ago

“I used to buy from Ebuyer years ago but stopped because of the horrendous trouble not only 'signing' in but having to 'reset' my password every time I tried to buy something, in the end I admitted defeat and gave up ! Today was no exception, and if it wasn't for the fact that what I wanted to buy was a present I would not have persevered and gone elsewhere. Ebuyer in my opinion does not encourage loyalty with its customers, as far as I am concerned it does quite the opposite with it's obsessive security measures and outdated postcode listings which needs updating as a matter of urgency because this is the exact same problem I had, unbelievably, many years ago !”

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Posted 9 years ago

“Website extremely slow and unresponsive. Taken two hours to purchase one item valued at £2.50”

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Posted 9 years ago

“i use regularly, Very easy to navigate with good prices and a good range of delivery options”

Helpful Report

Posted 9 years ago

“dident know this site ,but my brother told me about it very pleased with it fast and efficent to use will return thanks michelle”

Helpful Report

Posted 9 years ago

“Buyer kept being blocked by my Kaspersky even after repeated attempts - SO I WON'T BE USING THIS TOO OOFTEN, IF AGAIN!”

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Posted 9 years ago

“Put a hefty order through to have it originally rejected by my bag as flagged as possible fraud, after clearing it up with my bank i could re-process and it went through, only for ebuyer then to cancel the order which i had already taken the day off work to stay in for. After ringing their "support" i was told that there is no phone number for the fraud team, you have to wait for everything via email and that it wouldnt be possible for me to re-order for today. On top of all that they have gone and charged my card anyway so I will have to wait until the funds are returned to even think about placing an order again, which to be honest after this experience I think i will go to amazon, at least their one day delivery means one day.”

Helpful Report

Posted 9 years ago

“1st My laptop arrived faulty. I requested a replacement. returned laptop and 4 days later was told it had been sent off for repair. again I requested a replacement. They finally told me it couldn't be repaired. they have sent me a replacement. then I get told there is no replacement. to re-order something else. Told I couldn't get one at a higher cost due to the messing around they have caused. Finally found one cheaper and requested it be sent out. told I had to order it myself. This is now 2 weeks messing me around. so finally I ordered the replacement and checked my account. it showed the money had gone out of the credit owned. next day. told the order has been cancelled due to wrong account details. Also told my money had been refunded. checked my account. no record of me ordering the new laptop and I'm still in credit for the full amount of the first one. Customer service sucks. wouldn't bother ordering again, except I need a laptop and I can't afford to wait for them to refund me in full. They have me over a barrel.”

Helpful Report

Posted 9 years ago

“i buy a printer and then its cancelled??????????????our order has been cancelled for one of the following reasons: - You've asked us to cancel your order, - An item on your order has been discontinued or is now out of stock. If we've already taken payment for this order then your refund is currently being processed. Please bear in mind that refunds can take up to three working days to reach your bank account. If you still require the products on your order then please re-purchase them through the Ebuyer website. We apologise for any inconvenience, Ebuyer.com Order Cancelled (#22872011)”

Helpful Report

Posted 9 years ago

“I received a faulty laptop. but not having access to a pc/laptop I had problems trying to arrange a return. I explained this over the phone and requested a replacement not a repair as I needed to access to a pc/laptop urgently for work. after sending the laptop back It was another 4 day before the told me it had arrived and they were sending it off for repair. by the time they found out it couldn't be repaired they have sold out of the laptop. After they told me a new one had been sent out. its been 3 weeks now and I'm having to borrow other peoples laptops/PC to try and get something sorted out. all the time I get knocked back buy the customer service. They wouldn't even help order a new one. I had 2 eNotes open because they wouldn't reply to one.”

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Posted 9 years ago

“Placed order before 8pm on Friday and paid over £10 for next day delivery on Saurday. When email confirmation came through stated delivery 8 days later (following Saturday!). Had to wait until Monday to check with Customer Services, who just said that in the terms and conditions it states that the order has to go through their security systems before 8pm and not placed on website prior to this time, even though when I placed the order it still stated delivery next day. I was then told I would have to wait until the next Saturday as the order was in the system. Appalling lack of customer service!!”

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Posted 9 years ago

“do not like to be forced into setting up an account to make a quick purchase. I have ticked to unsubscribe to all contact, but I bet it won`t be long before.........”

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Posted 9 years ago

“Ebuyer always seem to be good value for money and if you sign up to receive the special offers it's even better! I only ever pay for the Super Saver 5 day delivery and things always arrive in a day or two”

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Posted 9 years ago

“I actually hate purchasing from this company as their process to sign-in is a real pain in the rear. If you need a password reminder the mail never comes and even though you may pay with paypal and save yourself the aggravation of filling in address details the system still makes you fill them out all the same. The only positive comment I can say is their pricing is very competitive and delivery has very good first rate options which are right up there for value, hence me completing this order as the value was really hard to beat. S.”

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Posted 9 years ago

“I used the site to order items for my company. All items it said were in stock with plenty of stock left. It let me place the order and took my credit card details. Upon completing the order, I received the confirmation and I thought everything was fine. Within a minute I received a cancellation notice saying that I had either cancelled the order or that the items weren't in stock. If they weren't in stock, it should have told me at the beginning and I would have gone elsewhere! Very poor!”

Helpful Report

Posted 9 years ago

“Even though I have bought from Ebuyer on multiple occasions from the same address they once again asked for security confirmation. I understand security is paramount, but I was paying through Paypal who have me as a verified customer at the billing/delivery address specified.”

Helpful Report

Posted 9 years ago

Ebuyer.com is rated 4.7 based on 53,525 reviews