Eckman Reviews

Name: Eckman
Rating: 1.54

1.5 Rating 586 Reviews

12 %

of reviewers recommend Eckman

Company Reviews

Questions

Metrics

1.5

Based on 586 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Phone:

0203 455 0497

Email:

sales@eckman.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“bought a leaf blower, it is supposed to vacuum but it doesn't do that very well.”

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Posted 9 years ago

“Your products are very good.Once I had placed my order delivery was within reasonable time and i am a happy customer having ordered your other products in the past”

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Posted 9 years ago

“My gardener says the hedge trimmer is 'Magnificent' and does exactly what it claims. He hopes it will continue to give excellent service for many years.”

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Posted 9 years ago

“good packaging quick delivery very pleased”

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Posted 9 years ago

“what can you say this has got to be the worst company for delivery Both items I have ordered from this firm have been hard to get information on delivery they have been slow in getting the items and when informing them of this I am fobbed of with excuse after excuse I am STILL waiting for one said wheelbarrow in an email dated 20/11/14 they said it would be with me 3/5 days today 29/11 am still waiting needless to say you have had my money since day of ordering I shall NOT be dealing with your firm again No Thanks Mrs P Waite”

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Posted 9 years ago

“excellent product. love the long reach, makes cutting hedges a lot easier.”

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Posted 9 years ago

“Brilliant Item for the price, Brilliant delivery time and package. Highly recommend. Thank you to all concerned. Mick Gruber.”

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Posted 9 years ago

“After purchasing an Eckman chainsaw and hedge trimmer, I needed advice from them over a problem and received a courteous and prompt reply and was well satisfied with the results and after service provided.”

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Posted 9 years ago

“Order took a very long time to arrive. Both phone calls were queued for 6/7 minutes each time. Were promised a soap dispenser which when arrived was packed in a jiffy bag with little protection and was damaged beyond use.”

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Posted 9 years ago

“from my ordering my path weed cleaner advertised in the daily express i had to wait two weeks for delivery although when i phoned several times i was given various delivery days, which is very annoying i also rang for some technical help which you do not have,and did not receive any call backs, i think you have lost a customer regards mr sibley.”

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Posted 9 years ago

“I placed an order for a battery for my long-reach hedge trimmer in September. I heard nothing from Eckman so I rang the firm . I was told that these batteries were due in October. I again had no further communication from Eckman so rang them again in late October to be told that the batteries were now due in November. I finally received the battery in mid November far too late to complete essential Autumn trimming and pruning in the garden. Throughout my dealings with Eckman I was subjected to very long waits on the phone and in general a somewhat dismissive attitude from their staff. I was made to feel that I was being a nuisance.”

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Posted 9 years ago

“I'm disgusted with your service still awaiting items ordered 5 November. Given conflicting information regarding delivery every time I have telephoned. Spoke to one member of staff who told me to hold line but actually transferred me so I had to repeat myself. On 28 November, still could not tell me where my order was, just it had been dispatched but have no tracker number. What will happen if I dare to go out and miss delivery? Liz Turner Tel: 01255 223428 email: lizzieturner@sky.com”

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Posted 9 years ago

“Only complaint is that I was given a delivery of 3-5 days and it took 7 days otherwise good.”

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Posted 9 years ago

“Products are very good but to get replacement batteries is nigh impossible Infact when enquiring why they are never in stock we were told on one occasion (if your not satisfied you can always go elsewhere). This was after having paid up front & waiting 4 months cancelling then re-ordering & being assured 3 times that the items were in stock & would be delivered within 7 - 10 days only to receive a message that you had run out of stock & delivery would take another 3 - 4 weeks. Considering that all our garden equipment runs off these batteries we were unable to use any of them for 5 months during the growing season.”

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Posted 9 years ago

“Had to wait quite a while before the item was in stock but when order placed delivery time was good”

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Posted 9 years ago

“The order could not be filled because the product was out of stock. But the website purchasing did not say it was out of stock. I only received an email later to let me know. Then, I was given a delivery date. It had to be revised by further notifications that there was a further delay. Finally it was delivered some 3.5 weeks after the purchase was made on-line. This is poor practice.”

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Posted 9 years ago

“Perfect leaf BLOWER VACUM and MULCHER highly recomended”

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Posted 9 years ago

“Very good service ... excellent product .... quick delivery ... what more could you ask for!”

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Posted 9 years ago

“Excellent product cut hedges in 1/2 the time and no stretching”

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Posted 9 years ago

“Excellent service excellent prouduct”

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Posted 9 years ago

Eckman is rated 1.5 based on 586 reviews