Eckman Reviews

Name: Eckman
Rating: 1.54

1.5 Rating 586 Reviews

12 %

of reviewers recommend Eckman

Company Reviews

Questions

Metrics

1.5

Based on 586 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Phone:

0203 455 0497

Email:

sales@eckman.co.uk

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Anonymous

Anonymous // 01/01/2019

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“Every thing! I ordered a battery and paid extra for despatch delivery (non existing) customer service does not know their own web site? Know i know it a Chinese run business, wish i had before!!”

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Posted 3 years ago

“Terrible company who share personal data with other customers! I wrote to Eckman to complain about them delivering a customers product to my house which was not mine. I looked for the customer online searching their name to no avail. I kept the plant here for a week or so not knowing what to do with it. Then a very cross lady turned up at my house claiming I'd stolen her plant. She entered my property without my permission and was extremely rude. The worst thing about all of this, is that Eckman had given her my address. I have attempted to contact them but have been ignored since April!”

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Posted 3 years ago

“I bought 3 dwarf fruit trees so did expect them to be small and in the small print it said pictures for guidance only. But i did not expect to get 3 small dead looking twigs all strapped together not even seperate. Digraceful no idea how they can send this rubbish to anyone never mind charge £29.99 for 3 dead looking twigs and £4.99 postage. If i return them it will cost me prob another £5 so £10 postage for nothing. I just want people to be aware what you are buying they should be a picture or a description of what it is like but then nobody would buy its a total con utter rubbish.”

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Posted 3 years ago

“Waited for 6 weeks & still no delivery. Each time I called they give me excuse after excuse. I cancelled my order & asked for refund. I’ve now waited over 2 weeks for my money back. They said they had paid me back. Lies Lies & more Lies. I be definitely taking this further. AVOID AT ALL COSTS”

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Posted 3 years ago

“Be careful purchasing "cordless machines" They are expensive as I note the charger/s (20volt ) come as an extra, and a high price.”

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Posted 3 years ago

“Ordered 3 trees then saw the reviews and was horrified. However, they turned up today (Thursday) having ordered on Monday, which is really pretty good. Item well boxed and look fine, hopefully they'll note grow well! Clearly this number of negative reviews can't be wrong, but my experience was good.”

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Posted 3 years ago

“Don’t buy anything from this company - absolute con - nothing arrives. Wish I had read reviews before ordering!! Now trying to recoup money from credit card company”

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Posted 3 years ago

“Took £80 out immediately but have refused to deliver and won’t answer phone or email.”

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Posted 3 years ago

“I wanted to cancel an order I had made for two chairs. Contacted Eckman by email and telephone. Had no problem speaking to someone on the telephone and my order was cancelled immediately. I received a response from my emails and my payment was reimbursed within 24hrs . After reading previous reviews I felt I needed to write about my experience which was positive .”

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Posted 3 years ago

“Placed an order for 2 chairs still waiting? Sent an email to customer service no response but your happy to have my money in your account????”

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Posted 3 years ago

“Got what I ordered in the time I expected”

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Posted 3 years ago

“Ordered 2 weeks ago, still nothing after paying for 48 hour dispatch. They don't answer emails presumably so you ring their premium rate phone line instead to be messed about, feels like being scammed to me. Do not use this company I have had to charge back via credit card and suggest anyone else dealing with them do the same.”

Helpful Report

Posted 3 years ago

“Ordered 2 garden chairs more than 2 weeks ago, I phoned to check when I would receive the order was told not in stock, was not told this when ordered but they took my money . I’m still waiting for reply to emails. Unfortunately I didn’t read the reviews first. Absolutely furious .”

Helpful Report

Posted 3 years ago

“ordered a face tanning machine the beggining of february.the item came faulty.i have sent it back on he 26th of February and since I was waiting patiently for the replacement.i contacted customer service several times and 3times they gave me 3different timings when they expect their stock.14-20-31 of march.untrusty company, wasting time and money ordering from eckman!”

Helpful Report

Posted 3 years ago

“For your information. I have now binned my 2 year old non-working, not much used garden vac. Many reports here share my anger at total lack of any communications from Eckman, but I see that according to Companies House Eckman UK has one director and one employee (possibly the same person) so don't expect any help or any response from "customer service" when your product breaks down. The government report is freely available online and mkes ineresting reading.”

Helpful Report

Posted 3 years ago

“Don’t buy from this company I wish I had read the reviews first there customer service is the worst I have ever had dealings with the number on their website is a premium number they don’t reply to emails they seem to take your money but not the goods I’m assuming now I can kiss my money goodbye”

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Posted 3 years ago

“You're bloody thieves. Just look. At reviews! How you're allowed to still steal, I'll never know”

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Posted 3 years ago

“Still waitin for my order of the 20th Feb have been advised by customer services they sent me a letter last week with tracking details, who sends a letter these days?”

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Posted 3 years ago

“Wish I would have read the reviews before ordering still waiting on an item I purchased on 18th of February still haven't been updated on anything ignores my emails got to be the worst experience I have had wouldn't recommend buying anything from this scam company”

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Posted 3 years ago

“Saved by the bell as I was about to order but luckily read the reviews and I am now going to bin their catalogue.”

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Posted 3 years ago

Eckman is rated 1.5 based on 586 reviews