Eckman Reviews

Name: Eckman
Rating: 1.54

1.5 Rating 586 Reviews

12 %

of reviewers recommend Eckman

Company Reviews

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Metrics

1.5

Based on 586 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Phone:

0203 455 0497

Email:

sales@eckman.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Placed an order and paid by credit card. Was advised 7-10 days delivery. After waiting for over 10 days tried calling eckman to ask when I could expect the item. It took me nearly 4.5 hours to speak to someone who advised they only take orders, they transferred me to a ringing telephone, I held on for 47 mins but no one bothered to answer the phone! After two more days I finally got through to the ideal home show shop where the order had been placed originally, who apologised and informed me that eckman had cancelled the order and should have informed me and refunded me in full! I have requested my credit card company demand the money back. I will never ever use eckman or the ideal home show shop again! If they cannot deal with office basics then I wouldn't trust their tools in the slightest! Beware!”

Helpful Report

Posted 9 years ago

“Its a nightmare trying to phone to return an item unless you have plenty of patience and time. The 0203 number I obtained claims that the office is closed if you try to use it. The 044 number puts you in a queue and when answered puts you in another queue- waiting in excess of thirty minutes each time I phoned.”

Helpful Report

Posted 9 years ago

“Cancelled item as was promised in 10 days but now changed to 40 days. Cancelled 2 wreks ago yet still waiting for money back”

Helpful Report

Posted 9 years ago

“Contacted them for some new plastic blades for my strimmer, they can't or wont help. It is a shame as I do like my light weight battery strimmer. Looked on here to May be get some idea of whot is happening and found it full of such bad reports. Eckman you have for some reason alianated all of your customers ,destroying there trust.”

Helpful Report

Posted 9 years ago

“Ordered a 3-1 battery mower, paid the extra for express 1 day delivery but 4 days and nothing!!!! Rang the customer service line, over an hour and no answer. Tried again took 30 minutes still no answer. Rang the odere line, and they can do nothing......... Starting a dispute with the Bank, as credit card was cleared. ABSOLUTELY SHOCKING, WASTE OF SPACE, COWBOY COMPANY....DO NOT BUY ANTHING FROM THESE PEOPLE, YOU WILL BE RIPPED OFF AND LOSE YOUR MONEY!!!!!!!!!!!!”

Helpful Report

Posted 9 years ago

“I wish I had seen these comments before ordering a 3 in 1 mower.My cheque was cashed 14 July but the parcel only arrived 31 July but missing several parts.I arranged for it to be collected Thursday 6th august but no carrier turned up.After 2 attempts to contact their office today - the first I abandoned after 30 minutes - told they could not understand why a no show and have now given a date of 12th August.I have now decided to get my money back and wonder when this will arrive! Appalling service, I will not be using them.R J King”

Helpful Report

Posted 9 years ago

“Been waiting 3 weeks now for delivery, still no sign of it. Rung customer services, they couldn't give a damn. Appalling service. They are a cowboy outfit, avoid at all costs!!!”

Helpful Report

Posted 9 years ago

“Eckman 3 in1 Mower is not fit for purpose it should be withdrawn from sale, Aerator does not penetrate the ground Scarifier only pricks the surface and picks nothing out. The lawn mower is the only cassette that works but is hampered by the fact that one drive wheel becomes constantly disengaged.”

Helpful Report

Posted 9 years ago

“Need replacement part for 2stroke hedgetrimmer. Been informed that Eckmann have gone bust and no spare parts available for Eckmann. so 2 years ago bought a disposable petrol hedgetrimmer. Also very difficult to get anyone to service the engine. Cheap is not best. avoid at all costs”

Helpful Report

Posted 9 years ago

“I have been waiting 17 days for 2 items which I ordered on 18/7 2015 //// Where are they //// I think your delivery system is appauling my order no is 37670. and I am still waiting for them 17 days later. stanpeschel@talktalk.net”

Helpful Report

Posted 9 years ago

“I ordered the hedge trimmer 2in1 plus grass trimmer and 1m extension pole, paid for next day delivery. 2 days later it had not arrived, when I phoned customer services they said it had not been dispatched so I cancelled the order and they said they were giving me a full refund that day. 3 days later I phoned customer services again as no money back in my account, again told they would do it immediately. The next day I phoned back was hung up on, had to speak to 2 more people when finally a manager told me they had now dispatched the item, no record of my cancelled order and that it will turn up at some point this week and I have to be at home to refuse the delivery and will not get my money back for another couple of weeks!!!!!! They want to charge me for delivery even though they sent it out not only after I cancelled the order but after 2 calls to complain and ask for a refund! I never received and email from them confirming my order, the delivery or in response to an email I sent to customer services (with a 24 hours guarantee of a reply) This is the worst company I have ever dealt with, the customer services staff are rude and unhelpful DO NOT BUY FROM THEM”

Helpful Report

Posted 9 years ago

“Just had THE poorest customer service experience. I have their 2-stroke backpach and wanted to buy the grass trimmer attachment. They show it as part of their 4-in-1 kit but wont sell me the attachment separately. The CS guy was very unhelpful and told even if I spoke to the bosses it would make any difference. Solution: spend my money with another company.”

Helpful Report

Posted 9 years ago

“Purchased a telescopic hedge trimmer from Eckman. Came within the stated delivery dates. Excellent product and excellent price, what more can you want. Terry”

Helpful Report

Posted 9 years ago

“Reference to my last review, after many emails and phone calls. I spoke to a lovely lady today,who promised to refund money to my paypal account today,and guess what she was true to her word money has now been paid back into my account, just wish I could have spoken to her earlier. Having said this I would never use this firm again and advise any one else not to order from them not unless they want a nervous breakdown!!!!!!!! H”

Helpful Report

Posted 9 years ago

“Disgraceful customer service, lied to that a spare part was being sent to me, then lied to again that my product would be collected as faulty, waited for delivery all day , they never showed up, my advice do not use this shoddy company”

Helpful Report

Posted 9 years ago

“Bought Eckman Petrol Backpack Multi Function System - Model KM0408436 spark plug was broken on delivery. Replaced spark plug but absolute pig to start and only managed to start twice in 2 years. Carbuerettor needs new diapraghm but no spare parts available, considering what to do next.”

Helpful Report

Posted 9 years ago

“Terrible company!! DO NOT ORDER FROM THEM. You will not receive your goods but they will take your money, have been waiting 2 weeks for a refund Will no be contacting credit card company.”

Helpful Report

Posted 9 years ago

“I ordered a wildlife camera on the 27/6/15 did not receive it till 8/7/15 after their promise of 7 days delivery ,but when I opened it the batteries were missing after all the phone calls and what a joke still waiting their lucky to have one star .Keep away from firms like these”

Helpful Report

Posted 9 years ago

“Ordered a rotivator for my dad's birthday. Paid for express delivery and am still waiting for it a week later. Every time I ring I'm told it's still with the couriers. Have asked 3 times now for a manager to call me back and no one does, they also promised to refund the express delivery payment that still has not been done. Dads birthday been and gone with no present. Will not be using again plenty of other companies with better customer service.”

Helpful Report

Posted 9 years ago

“If I could give no stars I would, my overall opinion of this company is appalling. They took my money off me straight away even though the product I wanted was not in stock. They did not inform me it was out of stock and when I did not get a response to a number of e-mails after 2 weeks I had to spend over half an hour waiting on the telephone trying to contact their customer service department. When I finally spoke to someone they said the goods had just been despatched the previous day. I can only assume this was a blatant lie as a further 2 weeks later I had still not received my product and it had mysteriously disappeared from their website as being offered. I cancelled my order via e-mail and ordered a similar product from another company which was slightly cheaper and was received within 3 days. Well done to Trueshopping.”

Helpful Report

Posted 9 years ago

Eckman is rated 1.5 based on 586 reviews