Eckman Reviews

Name: Eckman
Rating: 1.54

1.5 Rating 586 Reviews

12 %

of reviewers recommend Eckman

Company Reviews

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Metrics

1.5

Based on 586 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Phone:

0203 455 0497

Email:

sales@eckman.co.uk

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Anonymous

Anonymous // 01/01/2019

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“Same as others! Ordered hedge trimmer with express delivery. When it hadnt arrived in a week, I emailed. No reply. Emailed again. No reply. Called, waited in queue for ages, got guy who said they'd sent it regular delivery, but would send a cheque for difference, which they did. When it finally came, missing a part. Emailed, etc. no reply. Called, waited, etc. Spoke to guy who said they'd send replacement right away. Didn't arrive. Emailed, etc. Called, waited, got guy who said I shouldnt have been told they'd sent it right away as it took 3 weeks for the parts dept to do this. I said I wanted a refund instead. Guy said OK, we'll arrange a pickup. Pickup hasnt showed up. Mercifully, I paid with Paypal, and opened a claim. NOW I get replies (from Tracy, customer service manager)!!! But still no refund. BTW Eckman are "really" Direct Response Fulfilment, Euro House, Dolphin Road, Sittingbourne, Kent ME10 3US.”

Helpful Report

Posted 9 years ago

“NEVER EVER by from ECKMAN. I had the misfortune to buy a rechargeable telescopic branch pruner and when it arrived, no battery and no branch grip. After two letters of complaint and many phone calls at great expense and prolonged waiting time, no response from this company. Customer service is non existent and all they care about is taking your money. Their electrical products do not bear the CE marking and country of manufacture so where they originate from is anybody's guess. My advice to anyone wanting products similar to that sold by Eckman is to go elsewhere, believe me you will get better service and better products.”

Helpful Report

Posted 9 years ago

“Long phone waiting times. Staff did not do what they said they would. Package arrived opened. Was not reordered as requested. Still no item after 3weeks and they have my cash. Not happy”

Helpful Report

Posted 9 years ago

“Late delivery, payment taken when order placed not when delivered.part missing, Emails unanswered.Long wait to contact by telephone [told no 16th in Que] Asked for a refund, told only when they received the goods back! but then they did not call collect the item! ! Would not recommend purchasing from this company ever.”

Helpful Report

Posted 9 years ago

“Ordered and paid for a water feature 16/06/15, -emailed eckman on 12/07/15 requesting approx date of delivery, reply received 4 days later saying due to high demand, product out of stock but expected soon, e-mail received from eckman on 10/08/15 saying product due to be despatched 13/08/15 with delivery 5 days later. Item not received so on 02/09/15, I rang them to cancel and requested a refund. Today 08/09/15 the product turned up while I was out, I have just spent over 30 minutes on the telephone (20 minutes on hold being told that my call is important to them) I was told that my refund has been actioned but whoever I spoke to on 02/09/15 didn't cancel the order. The only contact number is 0844, and my call to them on 02.09.15 cost .89p so I dread to think what today's call will cost. Not impressed with their service, communication or their call centre and will not be ordering from them again”

Helpful Report

Posted 9 years ago

“product never worked. waiting 4 weeks for replacement over an hour wait on telephone 3 times never buy from them”

Helpful Report

Posted 9 years ago

“Well bought 4 solar lights with one not working, they said they would replace free of charge pleased nice service!!!. No replacement came, tried to ring customer service waited for 1 hour and 8 minutes at 5 pence a minute. customer service, diabolical asked if they will take me of there order list I do hope so.”

Helpful Report

Posted 9 years ago

“In short steer well clear from this inept company, 6 weeks wait for what turned out to be incomplete goods so cannot use!! Over 100 telephone minutes racked up in their queues only to be fobbed off with what has so far turned out to be flannel.. Don't do it - go elsewhere with your custom.”

Helpful Report

Posted 9 years ago

“Very poor service, bought an over door canopy, as advertised in colours white or black ,and paid £7.99 for next day delivery, 12 days later and still no canopy. I have been told that a refund will be paid into my bank within 3 working days and guess what, still waiting for that , avoid this company it's so frustrating, and incidentally got a similar canopy from Amazon ......free postage too, why didn't I go there in the first place”

Helpful Report

Posted 9 years ago

“Big adverts, brilliant website, a disgrace of a company. My hedgecutter arrived late but that was only the start of the problem. A small fitting was missing so emailed the company twice but got no reply. Rang customer services and spoke to Samantha, who said she would look at. She followed up with an email telling me she would get the part sent out. Four weeks later, no part, no email. Rang customer support again, spoke to someone called Ashley who said they couldn't send an individual part but if I would like to try B&Q they would reimburse me! Other than that, he could not help me. What a joke. Having been assured the part would come, I had used the cutter, meaning I could not sent it back. Eckman have no interest in their customers once they have got their money. The after-sales service is among the worst I have ever experienced. There are other garden equipment specialists out there. Use them and avoid Ekman at all costs”

Helpful Report

Posted 9 years ago

“I ordered my goods on the internet 30th July and to date have not received my order. I was told last week when I chased up my order for the second time that it would be with me in 3/5 working days, followed by another e-mail from someone else at Eckman saying that the product I ordered was out of stock and the next date I have been given is August 25th. I did try to call at one point but told I was number 16 in the queue. This service is totally unacceptable and I am totally frustrated by the lack of any customer service this Company gives. Sorry, but would think twice before using them again.”

Helpful Report

Posted 9 years ago

“Very poor and unreliable company, waste of time . I have made an order through their website and waited for 3 weeks but nothing delivered, I wasted a lot of time and phone calls which is not cheap with no benefit , then I have spoken to my credit company to get my money refunded.”

Helpful Report

Posted 9 years ago

“i AGREE WITH MANY OF YOU. ECKERMAN DO NOT ANSWER THIER PAY PHONE,HOLD IN A QUEUE ,DO NOT RESPOND TO E MAILS,AND STAFF ARE SURLY AND MISINFORMED WHEN YOU CAN ACCESS THEM. CEO AND HEAD OF CUSTOMER SERVICE AND HEAD OF TECHNICAL ALL FAIL TO RESPOND TO COMPLAINTS/REQUESTS FOR ASSISTANCE. FOUND THEIR AD, IN RADIO tIMES AND HAVE REPORTED THEIR CUSTOMER SERVICE STANDARDS TO RT AND NEXT WHICH R CAMPSIE”

Helpful Report

Posted 9 years ago

“never again willing to take your money at 10p per minute but will not answer e mails as previous custermer goods arrived after canceling”

Helpful Report

Posted 9 years ago

“If you have any blades for the strimmer could you send them to me !!! Have requested eckman to sell them to me .WILL NOT Help me. Will pay postal charges and make small donation to a charity of your choice. Don't bother buying new goods from this company. Please help if you can . Rachel. Rachandsade@gmail.com”

Helpful Report

Posted 9 years ago

“I wish I had read the reviews before wasting my time ordering from this company, call themselves Garden EXPERTS( ha ha) all they are experts in is taking your money and keeping the goods. Item ordered on 7/07/15 nothing appeared from then to now ,paid on the day of ordering with express delivery (again ha ha) several phone calls later (costing approx. £20) still no goods. Have finally managed to obtain a refund, ironically received the goods a week after cancelling the order. Seems the left hand doesn't know what the left hand is doing never mind the right. Never deal with this firm, absolute rubbish!!!!!!!”

Helpful Report

Posted 9 years ago

“Think twice about purchasing a long reach hedge trimmer myself and two friends all had them round about the same time we've all had the batteries fail two had to wait 3months for replacement. My battery has gone after little use could theses batteries be inferior!!!!!! I wouldn't recommend this firm either.”

Helpful Report

Posted 9 years ago

“I purchased a telescopic hedge trimmer recently. When I tried to put it together I noticed the extending pole was very short. I phoned Eckman and eventually spoke to someone who said they would get the item replaced. A month later I am still waiting. I do not recommend this company.”

Helpful Report

Posted 9 years ago

“Why oh Why didn't I read these reviews before purchasing an item from this company. This company is a complete shambles, they take your money but do not send the goods when you finally contact the customer service dept you are fobbed off with "its in packing dept" "its out of stock" "a new one is being sent to you" etc etc . I have been waiting 3 months for a garden strimmer and today 13/08/2015 I have cancelled the order and demanded my money back, their customer services dept stated it would take up to 5 working days for the money to be reinstated but I do not trust them at all. My advice to people thinking of using this company is DO NOT GO ANYWHERE NEAR THIS COMPANY.”

Helpful Report

Posted 9 years ago

“Do you have any spare blades for the eckman battery strimmer ? ? Will pay postal costs, and a small donation to a charity of Yor choice. Thanks. Don't throw them away with your eckman strimmer. Rachel rachandsade@gmail.com”

Helpful Report

Posted 9 years ago

Eckman is rated 1.5 based on 586 reviews