Ecotricity Reviews

Name: Ecotricity
Rating: 1.22

1.2 Rating 182 Reviews

4 %

of reviewers recommend Ecotricity

Company Reviews

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Metrics

1.2

Based on 182 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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Phone:

01453761447

Email:

welcome@ecotricity.co.uk

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Anonymous

Anonymous // 01/01/2019

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“Extortionate prices combined with the worst customer service ever! Ultra rude management and operators; a disgrace of a company. Stay away!”

Helpful Report

Posted 6 years ago

“Don't be fooled by this companies image nor it's slick 'Green' marketing campaign. Extortionate prices, couldn't-give-a-monkeys customer "service" managers. Overcharging me for 12 months based on estimates despite being supplied multiple meter readings. OFGEM rules state that inaccurate bills based on guess work do not have to be paid until an accurate usage figure has been calculated and any monies owed refunded. Dale Vince tries to portray himself as an eco warrior...just another bandit CEO looking to steal from everyone he can. Swerve this bunch thieves at all costs.”

Helpful Report

Posted 6 years ago

“Avoid this company like the plague. I moved into a new flat in October last year, keep ringing to be told there’s a high volume of new customers and I’m on their ‘proirity’ list, it’s been 6 months now and I’ve not had so much as a letter from them, never mind even a customer number, welcome pack or a bill! Customer service just gives the same excuse every time that there is a long waiting list for new customers, surely not six months worth!? It’s meant I’ve had to keep money aside when I don’t even know how much my monthly bill will be, and will inevitably be hit by a massive bill when they finally pull their fingers out, I will have probably moved into a new flat by the time they do.”

Helpful Report

Posted 6 years ago

“The worst company I have ever had the misfortune to deal with. Joined them in April 2018 and it took them just under to change the smart meters. The gas meter is stuck on one reading and the smart meter reading unit never gives actual meter readings just estimated. Changed back to BG and it has taken them two months to get any sense from Ecotricity. I am a carer of someone with Dementia, which I made clear, when complaing to Ecotricity. Because it is nearly eleven months to sort things out it was/is extremely stressfull because of not knowing how much I owed. I have requested a full and detailed statement, at least six times by email and signed for letter, of how much energy is being used and they have never supplied me with the info. All bills have been estimated. I have now made a complaint to the Energy Ombudsman and I'm waiting for a response. I also communicated by email and phone and they have never replied.”

Helpful Report

Posted 6 years ago

“OFGEM raised the cap so Ecotricity swiped the full 10% increase overnight. That'll be £150/yr increase for us. They might claim to have green credentials and a hippy boss but don't be fooled, Ecotricity are just another energy company putting profit before people.”

Helpful Report

Posted 6 years ago

“My monthly bill has increased significantly so I made an enquiry as to why - Your usage has increased (that old chestnut) which even if it had shouldn’t account for such a rise per month, I’ll be making comparisons when I have time and switch to another provider, I expect the following response........ I’m sorry to hear you’re unhappy but there’s been an increase plus Ecotricity are saving the planet (and using consumer funds to do it with). I’m off....,”

Helpful Report

Posted 6 years ago

“Very expensive electricity with poor customer service. Have been with this company for 3 months now and every moth the bills are getting bigger and bigger. I am paying loads of money for 4 hrs a day of electricity (work every day until 8pm) for a single person in a studio flat!! I was given a display for my flat that would show me day by day my approximate bill and how much electricity I’m consuming. This month the estimated amount for my bill was £31 and I ended up with a final bill of £60!!!!! Called the company to ask them for an explanation and they told me that the in house display it’s not accurate. So please can somebody explain me why would you provide users with a useless meter!!!!! I believe that to be a scam!!! Customer service advisor had no answer for me, and just told me that yes the company has expensive prices and that if I can’t afford it should think of moving to a different one! That’s when I realised the company was a joke! I would definitely end my contract if it wasn’t for my landlord. Unfortunately I have to stick to Ecotricity but will write reviews to advise people not to choose this company!!”

Helpful Report

Posted 6 years ago

“Customer service is horrendous and extremely patronising. Moved in to property on April n still having problems tried to switch twice and their is always a new issue that comes up to stop us moving. WOULD NOT recomend.”

Helpful Report

Posted 6 years ago

“Terrible customer service. No one ever returns calls even though my complaint has been flagged as critical! Fed up of ringing and emailing. Problems have been going on for over a month. Being billed for someone else's meters and being sent chasing text messages and letters. Have changed suppliers on 1st Oct and still I am being billed! I would not recommend this company to anyone.”

Helpful Report

Posted 6 years ago

“Horrible company. Just moved into a new property 8 months ago and just calculated my average gas and elec use as £260 per month which is ridiculous for a one bed flat. Customer service is so bad my only advice would be to avoid as it will just confuse even more. Switch to an honest supplier because this one will over charge like no other.”

Helpful Report

Posted 6 years ago

“staff are patronizing and cant do simple maths , said I was using £50 a month on gas and electric combined but wanted me to pay £100 a month!! expensive AS HELL!”

Helpful Report

Posted 6 years ago

“Terrible customer service, was left unable to top up my account for over a week. Left within a month of joining. Phone operators seem to have absolutely no idea, was given completely different information every time I spoke to someone. Shockingly bad.”

Helpful Report

Posted 6 years ago

“Awful! I was charged extortionately by this company!”

Helpful Report

Posted 6 years ago

“Awful service , well no service, no account number sent, no welcome pack as promised, money straight out of bank account ( of course ), Customer Service do not answer phone for at least 20 minutes a call and then can go dead. Staff are arrogant. Change renewable or not.”

Helpful Report

Posted 6 years ago

“Have just switched to Bulb and so far this has been very simple. Only took a few minutes to make the switch and it will save me £25 per month on my dual fuel bills (compared to the previous provider). Communication has been excellent so far and the fact that all the energy is renewable is a great bonus.use my link and get free 2 min quote and 75 welcome bonus refferal75gbp.tk”

Helpful Report

Posted 6 years ago

“It is the most expensive company I have ever had contacted .”

Helpful Report

Posted 6 years ago

“Completely scammed by them. I moved into a property in late November and due to it being a new build they had arranged coverage with the property developers. I phoned them shortly after moving in asking for details of the tariff and a bill. They said they would establish the account and send out the details. Three months later I received an unaddressed letter stating I owed them GBP 250 for three months!! I live in a studio and used the heating minimally. They refused to give me a breakdown of the usage or even explain why they didn't send the details of my sky high tariff they had placed me on sooner. Many people in my building have been scammed like this, they seem to have delayed these bills because they know they will make a lump sum before people switch to more honest, professional and reasonable supplier. They have found a legal scam... avoid like the plague and if you inherit them in any way... switch without even checking.”

Helpful Report

Posted 7 years ago

“Awful customer service. Have switched to another supplier”

Helpful Report

Posted 7 years ago

“Today I spoke with a outstanding Agent called Emma D. The services to provided was amazing and I couldn't of asked for anything more from her. provided me with the info I requested. This agent is outstanding and for 8.30 in the morning, a joy to speak to. A good Voice for your Company. "Emma ill enjoy the 2 bottle of gin when they arrive"”

Helpful Report

Posted 7 years ago

“I joined Ecotricity after they were number one on Which? but to be honest how they got there is a mystery to me. Someone was meant to be fitting an Economy 7 meter and after no one turned up I rang to chase it up. I was told on 4 separate occasions that I would receive a call back from someone to reschedule my appointment only they never did. Eventually I took it to the complaints team and it was rescheduled for 4 weeks away after some flimsy apology so we were forced to wait even longer. On another separate occasion we received a £500 bill for about 6 months as it had taken them ages to bill us. Not being able to afford this as a lump sum I set up a payment plan only for them to take the whole payment out anyway causing me to be in my overdraft over a bank holiday period where it could not be rectified as the banks were closed and Ecotricity told me the money could not be refunded until the next working day. This meant I had no money for my weekly food shop, my card being declined in a supermarket and me having to beg family for money just so I could stock my cupboards with enough food until I could get it sorted. The way Ecotricity handled this was shocking! They did nothing other than offer apologies, no good will gesture or anything for the inconvenience. They just didn't care. Eventually I went to Dale Vince the CEO and I think it was a lady directly below him who contacted us and offered £50 off our bill. It wasn't much but at least it was something. When I ring their customer service number, they are very professional and friendly, they just aren't very good at customer care. It's all well and good being nice and saying the right things but what good is that when they do nothing when something goes wrong. I have noticed Eco's rating has slipped down in Which - rightfully so. I am now leaving them and joining bulb! On a final note, we were advised we would be getting a smart meter fitted very soon and they would be in touch. That was 6 months ago. Since then, nothing...”

Helpful Report

Posted 7 years ago

Ecotricity is rated 1.2 based on 182 reviews