Ecotricity Reviews

Name: Ecotricity
Rating: 1.22

1.2 Rating 182 Reviews

4 %

of reviewers recommend Ecotricity

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Metrics

1.2

Based on 182 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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Phone:

01453761447

Email:

welcome@ecotricity.co.uk

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Ecotricity 1 star review on 26th August 2024

Anonymous

Ecotricity 1 star review on 14th October 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company is shockingly bad at billing and customer service. They under charged me for months even though l sent in readings. Then sent me a bill for nearly £900. I was so annoyed and frustrated with them as their customer service is truly appalling. So please avoid this company at all costs. There are much better companies out there”

Helpful Report

Posted 4 years ago

“I have come on here to re-review and see that the ones below all echo my experience. Huge over-charging (by thousands), nightmare to get resolved and they will maintain you owe it until you fight to the death. Absolute rubbish - they have even refunded me (apparently) which has gone from my Ecotricity account( I overpaid hugely due to their errors) and even this has gone into the ether. They can't do anything right, DO NOT GO WITH THEM”

Helpful Report

Posted 4 years ago

“My experience with Ecotricity has been unbearable. When moving into my new flat, I joined Ecotricity as they sent multiple joining letters and it seemed like a great idea to support green energy. I set up a direct debit and agreed to a price that was a little higher than expected but I was happy to pay this for green energy. For months I received statements saying I was in credit on my account (several times i received multiple inconsistent statements for the same month) and believed I was overpaying. Then out of the blue received another statement saying I was hugely in in debt and my estimated annual cost was over £1000. Bearing in mind I live in a flat by myself, I could not believe this was the case. Upon review of calculations, i realised it was simply because their rates and daily fees are beyond expensive. I instantly wanted to change providers which also proved difficult. Having been directed to their 'more efficient' online account, i have never once been able to input meter readings as the site is constantly under maintenance. The app just redirects you to the online web page so you end up going in circles. Tried emailing them and never got a response. The only method of contact that has worked is to call them where you are put on hold for an age. I have been in positions where i've tried for the whole morning and still not got through. Needles to say, it's not easy. Having assumed they were more expensive due to being eco friendly, i decided to compare quotes and realised there are other green energy providers for half the rates these charge, so i'm not sure what the excuse is there? The only positive I can say is the staff have been helpful when i've actually got through but that is it. I would not recommend them to anyone, they are ridiculously expensive and there are other green energy providers out there who provided the same service, for cheaper, with apps and websites that work.”

Helpful Report

Posted 4 years ago

“We've had a disastrous experience with Ecotricity. They overcharged us for £3000. After complaining, they brought the bill down to £1700 and after complaining two more times, we eventually arrived at £35. I wonder how many people have been overcharged by them and didn't spend hours and hours arguing on the phone, double-checking calculations, sending photo evidence and angry emails to eventually resolve the issue. The service was often extremely rude and unprofessional; we were repeatedly asked to just pay the bill as the issue was already resolved from their perspective. We sent a complaint to their complaint system and received a patronising stock response without an apology. Disappointing!”

Helpful Report

Posted 4 years ago

“I would give a 0 if i could. The worst mistake I ever made was going with Ecotricity. I have called their call centres and emailed multiple times. Out of 6 months I have lived there for 7 weeks. In the last month (not living there) they billed me £818. This is despite me giving readings, having people come out to view, having previous confirmation that my bills were sorted after HUGE back and forth trying to sort out the original bill. They have randomnly now said it's £340. Through multiple queries i've now been told this is because I've 'paid an unusually small amount' and because they didn't have the start data reading so estimated it. This was brought to their attention in March so why it wasn't picked up then i have no idea. I have asked for data to back this up, and don't have that. The billing system is truly the worst and most incompetent i've ever come across. Cannot advise strongly enough to go nowhere near this company”

Helpful Report

Posted 4 years ago

“10 days to NOT answer a customer service email - it's not good enough, Covid or not. And did I mention how EXPENSIVE Ecotricity is?! We are out of here!”

Helpful Report

Posted 4 years ago

“Absolute rubbish and very expensive. Left them 2 months ago after they encouraged me to move to direct debit and increase the charges? Let me think about that for a minute, no! Have just received a new payment demand with no supporting invoice! So I will be spending the morning on the phone to try and sort it out. Nice!”

Helpful Report

Posted 4 years ago

“One of the worst companies I have ever dealt in terms of customer service. Would definitely not recommend. We had to chase and chase to get our first bill. But it took almost 9 months, eventually had a bill of well over £1000 to pay. Tried to get through on the phone but could never get through. Seems to be very expensive in comparison to other companies.”

Helpful Report

Posted 5 years ago

“I just recieved an email that i owe £122 after i moved out 2 months and closed my account. I've been waiting on the phone for over 1 hour also. Don't choose this company. They are criminals and deserve jail time.”

Helpful Report

Posted 5 years ago

“This is the worst customer service I have ever received. They are unable to do even the most simple ask. I have been overbilled, underbilled and it is always 'Human error' on their side. DO NOT BOTHER WITH THIS COMPANY!”

Helpful Report

Posted 5 years ago

“I do not only not recommend EGOtricity (as it should be called) but also its owner Dale Vince is an arrogant dustbin of a Human Being. I have investigated his company and also Forest Green Rovers, on behalf of clients and customers of my business (I am a Fraud Investigator with over 20 years experience in the field) and both are very fishy. Ecotricity is ripping its customers off, and for too long it has hidden behind its 'Green' image in order to con the public - i.e. the philosophy is if it looks Green it must be good. Not always so as Ecotricity has shares in 5G companies which mine Lithium for Mobile Phone batteries! Also, as it has tied up the accounts of Forest Green Rovers in its accounts under a Section 400, it is difficult to ascertain how much money Ecotricity is putting into the club (or washing from other Green schemes as Extinction Rebellion's Andrew Medhurst has allegedly put ER funds into the club which have not been declared to HMRC and therefore this could mean that the club is trading illegally. I have also contacted the FA as to this matter, and so far have not received a response but they have acknowledged receipt of my email to them. A Green Scam and Sham!”

Helpful Report

Posted 5 years ago

“It needs to be nominated the worst company ever! Please avoid this company! You will be shocked when you will see your first bill! There’s no professionalism, only promises, costumer service is very poor.”

Helpful Report

Posted 5 years ago

“been on hold for over one hour - no reply to emails but have now sent a "commencement of county court proceedings"!!!!!!!”

Helpful Report

Posted 5 years ago

“Account closed due to low meter readings (isn’t the point of a green company to have low energy use) had made payments and placed readings then get two huge bill that contradict each other. Have been in hold for over two hours no answer! No reply to email. I guess they don’t want my money. It’s a real shame rspb are linked to this disgraceful firm. Avoid avoid avoid!!!!!!”

Helpful Report

Posted 5 years ago

“Absolutely appalling company, I have had constant issues whilst dealing with them. They have at times made me think I am going crazy with the amounts they are claiming I owe, reading these reviews have solidified that they were ripping me off.”

Helpful Report

Posted 5 years ago

“We are customers since February 2017 and were very happy. We moved in a new house one year ago and then were billed on estimated meter reading. In September, we entered on the app the REAL meter reading, to clarify our consumption. Then... we received bills with "£0" every month. We thought that it was maybe because our initial estimated meter readings were too high... 6 months later, we received an invoice of £750.97 with the explanation: "your meter readings were locked by our system as they were lower than the estimated meter readings that had been billed to earlier. We know this isn’t ideal". But no commercial compensation as we wanted. On the phone: "we are happy when our customers realise this before us" and "sorry, we have a lot of manual stuff in our processes..." Conclusion: - we chose them as we absolutely wanted to have a green supplier - we are astonished and disgusted by the way our account has been managed. - we'd like to stay but we feel abused. We quit for another provider. Thanks for the poor service, Ecotricity! :-(”

Helpful Report

Posted 5 years ago

“Billed 11 months after closing account when had already paid. Double charged, no apologies.. Very disappointing. Rip off”

Helpful Report

Posted 5 years ago

“Rip off double charged, no apologies still disputing. Account was closed and settled 11 months ago and they decided to charge me again. This company should be close down...”

Helpful Report

Posted 5 years ago

“Won’t give unit prices over the phone. My prepay meter is using around £50 per week. On my previous supplier I was paying £25. When I rang customer services I was abruptly told if I wasn’t happy to leave to a cheaper supplier. I’m currently waiting for my switch back to utility”

Helpful Report

Posted 5 years ago

“Ecotricity pollutes Stroud by inflicting a giant eyesore of a banner on its office edifice. The banner represents a foreign power which no longer has any purpose as Britain is leaving the democracy hating EU. Boycott Ecotricity.”

Helpful Report

Posted 5 years ago

Ecotricity is rated 1.2 based on 182 reviews