Ecotricity Reviews

Name: Ecotricity
Rating: 1.20

1.2 Rating 177 Reviews

4 %

of reviewers recommend Ecotricity

Company Reviews

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Metrics

1.2

Based on 177 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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Phone:

01453761447

Email:

welcome@ecotricity.co.uk

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Ecotricity 1 star review on 26th August 2024

Anonymous

Ecotricity 1 star review on 14th October 2020

Anonymous

Anonymous // 01/01/2019

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“Awful service have been charging me £150 to 500 a month Sent numerous emails and now I've had to contact citizens advice as it's getting me down. Two bedroom flat with 1 adult and 2 children with no heating on and water on timer. Absolute joke have asked to look into my meter and nothing has been done they won't even respond to emails.”

Helpful Report

Posted 5 years ago

“Awful service wouldn't reccomend what so ever”

Helpful Report

Posted 5 years ago

“If you charge your car at home and use Ecorticity make sure they have you on the discounted tariff. I have been doing this since 2015 and I found that they put me on a high tariff and wont honour the change”

Helpful Report

Posted 5 years ago

“Their tariff prices are significantly higher than competitors. Absolutely abysmal scamming company. Consistently underestimated my energy bill (estimating 3x lower than what it actually was), then after 6 months stuck me with a bill for £1100. After talking to the representatives twice and explaining that 1) it is extremely sneaky that they do this. 2) I would pay this off but would need to pay it off with a payment plan, to which they agreed. I was promised communication back, of which there was none, two weeks later I start receiving calls from a collection company...Avoid Ecotricity. Disgusting, terrible company.”

Helpful Report

Posted 5 years ago

“Used to be decent provider- now never answer a call. Rubbish”

Helpful Report

Posted 5 years ago

“Long standing problems with this company. Always question meter reading, demanding photographic proof and sending meter reader the day after I send readings to confirm. Then ignore my readings and send an estimated bill. Finally decided to switch and then real problems started. Sent letter increasing direct debit (based on their estimates) when they knew I was switching, sent an inaccurate bill which I queried and sent further photos to prove readings, sent a letter with inaccurate charges, contacted and explained, sent final bill, PAID final bill, sent demand for payment of final bill (which was paid), sent a letter demanding payment of inaccurate bill (they said it had been rectified) with threat of referring to Credit Collection Agency. Called but no one available as they all go home early. Now all I can do is wait for the Debt Collectors to pound on my door.”

Helpful Report

Posted 5 years ago

“This lot are a bunch of low live, stay well clear, they are a set of #####, Anthony Lowe, is the worse, couldn't run a fete,”

Helpful Report

Posted 5 years ago

“as most companies, when things are OK, it is a smooth sail, but as soon as issues arise, it turns out it's been a nightmare. I live in a house share where one person left. She asked to get someone else who was already named kb the bill to become the main account Holder. They shut down the account and creates a new one. They still charged the previous person up to two months after, they didn't ask the new person if they wanted to take ownership of the account and by shutting down the account, despite that person being named on the previous one, ecotricity locked us out of being able to check previous bills. I wanted to become responsible for the account and I wasnt allowed until the current person volunteered me, then I had to call back and confirm things. Never ever had to do that before! I placed a complaint with the company for the previous opening/closing of the account and same guy who took the complaint down (not a manager), responded that they closed the complaint with exactly the same words they have me before I made the complaint. And to Top it all off, they sent the full details of the complaint to the email of the previous account owner! Not me!!! A proper joke of a company. Don't bother with them.”

Helpful Report

Posted 5 years ago

“I wish I could give no stars. Still charging me after I have moved out, the worst energy provider I have ever used. No idea what’s going on. There are other green providers that are professional out there.”

Helpful Report

Posted 5 years ago

“nothing but scamming thieving cunts. my first bill is £151.07 when i was told i would be paying £38 a month. i live in a one bedroom flat and only have my fridge freezer on all day. and i do NOT watch tv or anything. STAY WELL CLEAR PEOPLE”

Helpful Report

Posted 5 years ago

“Bunch of thieves I was out of work my bills were 522 a month for gas and electric !!! Can u believe it , I went in to financial difficulties and distress I couldn’t cope , they had 2500 out of me in 5 months for a semi detached house , I have reported them ,they robbed me blind I still owe them 447 after I changed companies .please stay clear I only join as it said it helped animals.i hope I can get some money back ,! In the hands of the ombudsman now I am still struggling to get back on my feet again”

Helpful Report

Posted 5 years ago

“Horrible company on all fronts, and if you have them as your current supplier switch as soon as you can. I got Buckingham Palace bills for a garden shed. None of their billing is correct as they apply variables on different aspects which ensures you really don't know how they calculate your bills. If you have them estimate you're usage I can guarantee they will send you very low bills until you send them and actual meter reading and then your world will be turned upside down. This company is set up to steal and then fail. This company is criminal and Karma will kick in.”

Helpful Report

Posted 5 years ago

“Keep sending me bills from my old address even though I moved 3 months ago and have informed them 3 times now!”

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Posted 5 years ago

“They may have green credentials but they are extortionately expensive and their customer service has rapidly gone downhill. It takes half an hour just to get through to them on the phone. There are other much better and cheaper suppliers out there.”

Helpful Report

Posted 5 years ago

“Awful experience with Ecotricity. They mis-billed me for 3 years, despite me providing correct meter readings. Once I ended my contact and left the country they tried charging me a £5K bill! Stay well clear of this disgraceful company.”

Helpful Report

Posted 5 years ago

“As a disabled customer I was unable to get to the bank to deposit funds to top up my smart meter. One phone call and Ecotricity had topped up my meter for me giving me time to get money into the bank. Absolutely amazing company, 5* are not enough.”

Helpful Report

Posted 5 years ago

“Extortionate prices combined with the worst customer service ever! Ultra rude management and operators; a disgrace of a company. Stay away!”

Helpful Report

Posted 5 years ago

“Don't be fooled by this companies image nor it's slick 'Green' marketing campaign. Extortionate prices, couldn't-give-a-monkeys customer "service" managers. Overcharging me for 12 months based on estimates despite being supplied multiple meter readings. OFGEM rules state that inaccurate bills based on guess work do not have to be paid until an accurate usage figure has been calculated and any monies owed refunded. Dale Vince tries to portray himself as an eco warrior...just another bandit CEO looking to steal from everyone he can. Swerve this bunch thieves at all costs.”

Helpful Report

Posted 5 years ago

“Avoid this company like the plague. I moved into a new flat in October last year, keep ringing to be told there’s a high volume of new customers and I’m on their ‘proirity’ list, it’s been 6 months now and I’ve not had so much as a letter from them, never mind even a customer number, welcome pack or a bill! Customer service just gives the same excuse every time that there is a long waiting list for new customers, surely not six months worth!? It’s meant I’ve had to keep money aside when I don’t even know how much my monthly bill will be, and will inevitably be hit by a massive bill when they finally pull their fingers out, I will have probably moved into a new flat by the time they do.”

Helpful Report

Posted 5 years ago

“The worst company I have ever had the misfortune to deal with. Joined them in April 2018 and it took them just under to change the smart meters. The gas meter is stuck on one reading and the smart meter reading unit never gives actual meter readings just estimated. Changed back to BG and it has taken them two months to get any sense from Ecotricity. I am a carer of someone with Dementia, which I made clear, when complaing to Ecotricity. Because it is nearly eleven months to sort things out it was/is extremely stressfull because of not knowing how much I owed. I have requested a full and detailed statement, at least six times by email and signed for letter, of how much energy is being used and they have never supplied me with the info. All bills have been estimated. I have now made a complaint to the Energy Ombudsman and I'm waiting for a response. I also communicated by email and phone and they have never replied.”

Helpful Report

Posted 5 years ago

Ecotricity is rated 1.2 based on 177 reviews