“Ordered decking on Bank Holiday Sunday. Delivery was very early on the following Wednesday! So early we were not yet up and we woke to a very neat pile of wood on the drive!!
Great service and reasonable prices!”
“Excellent company. would use again and again as price is fairly reasonable but customer service, sales and delivery cannot be beaten very happy.
Strongly recommend”
“Ordering simple. Delivery in a wide window, but on the day told the exact time. Excellent. Product very good. Delivery very well done and wood put where I asked.”
“Excellent Excellent Excellent, I cannot complain about a single thing, I only needed very simple decking, and some screws. I ordered on Sunday, and the product arrived on Monday afternoon! It was all exactly what I ordered, and Excellent quality. I need to do a platform and decking soon, and I will definitely be using you again!”
“All together very helpful company especially when I had an issue. The planks look excellent when down and no complaints at all. Nice to find a company that actually answers the phone within a couple of rings and can resolve any issues and place orders seamlessly. I wish all of the other companies will operate like this!”
“Great website and easy to navigate. One small discrepancy on a large order but this was sorted out within hours. Will be ordering more composite rail products in not to distant future. Looks great on top of the charcoal composite decking I’ve just installed”
“I ordered extra products to reach the minimum spend to avoid paying the £25 delivery charge. Delivered on the day as stated. I checked and all the wood was there including a small package which was tightly wrapped in plastic, tape and address labels. I didn't open this on delivery as the only item it could have been were the decking screws. I wish I had opened it as it was meant to contain 2 boxes of screws and they only sent one. I didn't start on the deck until two weeks after it was delivered. Once I noticed the lack of two boxes I contacted eDecks. They have refused to refund the money for the missing screws stating you have 48 hours to tell them of errors. Thanks eDecks for your lack of customer service and understanding.”
“Dreadful experience with Edecks, DO NOT BUY FROM EDECKS. Had an order in place a month before and had paid extra for delivery on a specific day.
Called to confirm the day before as I had heard nothing and was told it was all sorted and would be arriving on an all day delivery the following day
Saturday day of delivery there was no delivery by 3.30pm and knowing Edecks closed at 4pm I called and got hold of someone who was less than helpful saying if its not there by 6 then dont worry call us on Monday. Didnt bother to call the delivery team or help any further
Monday, called to find ut what was going on only to be told to EMAIL!! my complaint to the service team.
Demanded a refund for the additional cost of the specific day delivery and found out from my phone company that I had been charged on a premium number for calling their number to get their mess sorted. so another £10!!! out of pocket.
In Summary. Ok product. not a great service,awful comunication and the worst after sales care I have experienced in a long time. DO NOT BUY FROM EDECKS.”
